Premiere Pro - Surface 2 - Not Downloading

I have a Surface 2 I am trying to download the trial of Premiere Pro, however it keeps telling me it is a desktop app and that I must download it from my computer. It was my understanding Premiere Pro worked on tablets. How can I download this software on my Surface 2?

You MUST have a 64bit computer... what is your computer?
MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

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CReative Cloud Premiere Pro Family CS6 not downloading Premiere but it says it's installed

I've run the AAM install for most of the programmes from Creative Cloud, including Premiere Pro Family CS6. However, Premiere Pro is not showing as an app downloaded alongside the other packages on my hard drive (although Encore is). How can I get Premiere Pro installed from Creative Cloud?

Hi Jayne,
I would try uninstalling it from
Control Panel > Programs & Features (Windows 7)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
and then reinstalling it
-Dave

Premiere Pro trial won't download and it isn't listed in my creative cloud

Premiere Pro trial won't download and it isn't listed in my creative cloud. It is frustrating... it says it is downloading but it makes creative cloud pop up and I then can't find it listed . I just want the trial. I have done trouble shooting on cchromeand on my computer.

See if your machine meets the system requirements for the software. CC will not list applications that will not work with the system.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html

Reinstalling Premiere Pro CS6 (via CC download manager)

I have Premiere Pro CC which of course does not have Encore with it. So I followed the instructions on downloading Première Pro CS6 and uninstalling Premiere Pro CS6 but not uninstalling Encode CS6, adding templates etc.
But after all that I could not find the Encore executable. So I thought I'd just reinstall. I uninstalled Encode CS6 first so that no Premiere Pro CS6 stuff was left in Programs and Features.
Now I want to reinstall Pr CS6 but the download manager thinks it's still there.
I tried restarting it but it still thinks it's there. Sp I cannot reinstall.
I'm on Windows 8.1 x64.
Any thoughts.
Message was edited by: Simon Heffer

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Premiere Pro CS6 does not recognize USB PnP Sound device connected to iMac OSX even when activated in Audio MIDI setup. The iMac(i-7 processor,16 GB) is working with this USB device without any problem

Premiere Pro CS6 does not recognize the USB PnP Sound device in order to produce a commentary sound track. The USB device has been activated on the iMac OSX by using the Audio-MIDI-setup and is working correctly with the iMac. When opening > presets >audio hardware I can only select between >standard >out integrated > digital input integrated >microphone integrated. USB PnP is not indicated at this place.
With the built-in microphone of the iMac I can produce the commentary sound track, but I would prefer a stand alone version for better quality.
Your help is highly appreciated. Thanks in advance, Annemarie!

I'm using a Logitech Webcam Pro 9000 (which has a microphone on the side). I have several other devices plugged into separate USB slots: a keyboard, a mouse, my iPhone, and a Roland keyboard midi controller.
I've considered that maybe the webcam/mic combo is the culprit. If USB doesn't work at a constant speed, that could very well be causing the issue! The sound begins to lag badly sometimes when it's working properly, so that there's a multisecond delay between speaking and hearing my voice repeated back over the mic which is another sign that something is wrong. I've also caught it making a strange electronic sound during its "hang" time once it stops taking sound input correctly.
Maybe I should try to use line-in and forgo USB altogether then. I think I'd need a preamp and some sort of converter for that since the Mac Mini lacks a powered mic jack. I'm only a newbie musician so I've never set up such a system but it might be a better solution in the long run.
I'll check to see if it hangs before or after my computer enters suspend mode, that's a good suggestion too. Thank you for your help!

Dvd burned in premiere pro cc does not fill the screen. Desire a 4:3 aspect ratio

I am using premiere pro cc. I burned a dvd several times,trying different presets. On each occasion the dvd never fills the screen. It does not lool like letterbox ( 16 x 9 ). There is space all around the picture / video. Need assistance fast,project is already late.Thanks in advance.
Theo Smith

I sent the screenshot via an e-mail attachment. I wasn't aware that
attachments could not be forwarded this way. I will send it again. First time
I've utilized this service.
In a message dated 3/8/2015 10:15:23 A.M. Eastern Daylight Time,
[email protected] writes:
Dvd burned in premiere pro cc does not fill the screen. Desire a 4:3
aspect ratio
created by Peru Bob (https://forums.adobe.com/people/Peru+Bob) in Adobe
Media Encoder (AME) - View the full discussion
(https://forums.adobe.com/message/7264779#7264779)

Why won't premiere pro cc will not let me add an adjustment layer

why won't premiere pro cc will not let me add an adjustment layer

Glad that you got the adjustment layer issue worked out. Not quite enough info to troubleshoot the other problems. The following page outlines the kind of info that helps zero in on the cause of such problems: FAQ: What information should I provide when asking a question on this forum?
As to the cache files and rendered previews, you do not need to keep them. Premiere will regenerate them as needed. Because re-conforming the audio and re-rendering the sequence takes time, you probably want to keep those files around for the current project--unless, of course, you have reason to think that the cache or render files are causing problems.
To keep things clean and get the attention of more people, it would probably be best to start a new thread for the other issues.

Why is the Nvidia GTX 680 CUDA card supported by Premiere Pro CC, and NOT After Effects CC?

Why is the Nvidia GTX 680 CUDA card supported by Premiere Pro CC, and NOT After Effects CC?

Thanks Todd for all the info. It is much appreciated and very helpful. On a different note, could you possibly direct me to the correct forum to fix this bug? I am suddenly recieving a warning on my System SSD referencing Adobe Exchange. Here is a screen grab to best explain:

PreludeCC and PRemiere Pro CC will not update error: " log Transport 2"

PreludeCC and PRemiere Pro CC will not update . update gets to 62% and then quits with the following error code "Log Transport 2"
System
OS 10.9
MacPro 3,1
All other apps do update.

HI Steve & Perry,
Have you tried restarting the machine and applying the updates again ? If yes, are you still getting the same error message ? If yes , could you please share a screen shot of the error that you get ?
Cheers,
Kartikay Sharma

I ordered QT 7 Pro I can not download it onto my Dell Computer

I ordered QT 7 Pro I can not download it onto my Dell Computer
< Edited by Host >

Cnesdesigns3 which download button are you referring too? Also which operating system are you using?

Downloading Premiere Pro after buying not available in Desktop APP

I bougt on the 7th of september 2014 an one year membership for premiere pro.
I paid and the bill with my bank acount.
Till today i can`t download premiere pro with the desktop app for CC
All other adobe products are available including photoshop for that i also habe a 1 year membership.
so my question: Why can I not download premiere pro to my desktop?
thanks for your help!

The interface normally only lists applications for which your system meets the requirements. Check the system requirements for Premiere Pro and see if the machine comes up short on any of them.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html

Premiere Pro CS3 Will not open

New install of PremiereCS3 gets as far as the purple window (loading Dlls etc), never gets any further. Happened with 3.0 then downloaded the patch for 3.2.0 update, same problem.If I press ctrl+alt+del premiere is not shown to be running. I have tried other workarounds that have been posted eg creating new windows user account and deleting workspace.cfg (interestingly
F:\Documents and Settings\Nearlyworks.NEARLYWORKS\My Documents\Adobe\Premiere Pro\3.0 was empty - I created workspace.cfg, then deleted it, still won't open)
I previously had Cs3 running fine on a Athlon 64 200/Asus KV* deluxe 1gb system and worked fine but getting a bit slow esp with HDV so have rebuilt my system:
GA-73PVM-S2H Motherboard
NVIDIA GeForce 7100 / nForce 630i Chipset - onboard graphics, shared system memory
4gb Corsair RAM (DDR2 800)
Intel E5200 CPU @ 2.5 Ghz
Creative Audigy zs2 platinum audio card using Kx project audio drivers
Windows XP pro (MCE) service pack 2
No antivirus software
graphics appearance set to best performance (ie Windows classic look- no animated or translucent windows).
Screen resolution 1360 *768 32 bit (best fit appearance for LCD TV/monitor that I am using)
I have done a repair installation from disc, still no joy.
The only thing I remember is that during 1st installation a dialogue box came up suggesting I did not have minimum spec screen resolution - I didn't take of note of what it exactly said but my resolution appeared to be higher than what it wanted so I just scratched my head and continued.I have experimented with other monitor resolutions (which look wrong in terms of aspect ratios) to see if premiere opens but it still won't.
I have also installed Encore CS3 (that came with the Premiere disc) and this works fine.
Very frustrating to build a new system in the hope that premiere will run smoothly then find out it won't run at all.
Should I uninstall premiere and start again?
Any wisdom or answers most gratefully received.

When CS3 is attempting to load, what is the last entry with regards to the .dll's. You have to look closely to see them go by. I've found that setting up a video camera to shoot the screen can help. Just pause your tape at the point that it fails, and see which .dll it's struggling with.
If you have many VST plug-ins, one of those would be a likely candidate. Do you have any Audio programs, like Native Instruments? PrPro will survey your entire system, looking for VST's. Unfortunately, there are some that it cannot use. These usually give only an error message that appears the first time that PrPro tries to load that one. You never see that message again, even though PrPro still cannot use it. Most are fine and PrPro knows that it cannot use the VST. Others, will cause exactly what you are seeing.
Now, that is not the ONLY reason for such behavior, but I want to rule out VST's first. Still, that last line will give you a clue. It could be that .dll, or the next one (whatever that is), that is the issue. The .dll could be corrupt. If it's an Adobe .dll, your updates should have fixed it. If it's someone else's, then it could be tougher to track down. If you can get the name, then a search should tell you which folder and which program has that .dll.
Good luck,
Hunt

Premiere Pro cloud will not open...

Installed Creative Cloud for a 30 day trial. Photoshop and other files seem to work fine, but I can not get Premiere Pro CC to open for me. Any suggestions?

Also, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

CC and Premiere Pro CS6 will not open

I have downloaded and installed the app twice.
I go into Creative Cloud and I can see Premiere Pro CS6 is an installed app but i can not click on it to run it.
At this point is have spent an hour trying to run one app.
I get no error it just does nothing.......
Just want to try it... So far it is not looking good....

What about the Program Files location? If you don't see it there, use the CC cleaner tool to uninstall the apps and then reinstall again. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Thanks,
Rameez

Trial version of Premiere Pro CC won't download

I get a Launch Application Box like below but it does nothing after...

Hi Adobe team,
Today was trying to use trial version of Premiere Pro from creative cloud to create a sample video. I have competed registration and verification process. But I'm not able to download it, though it is showing downloading now and click here to get started link. But by clicking this link nothing is happening. I don't know whether it is downloading or not. Any idea how to resolve it.
>>
I have the same issue. The Creative cloud application is open but the download trial link from the website, when clicked, doesn't initiate any download to either my machine or to the cc app.
It's some strange circle . Click link --> app opens, nothing happens. Close app, click link --> same deal.
I have the same issue. The Creative cloud application is open but the download trial link from the website, when clicked, doesn't initiate any download to either my machine or to the cc app.
It's some strange circle . Click link --> app opens, nothing happens. Close app, click link --> same deal.

Premiere Pro - Surface 2 - Not Downloading

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