Premiere pro update bugs
I updated yesterday (Dec 9, 2014) to the latest Premiere Pro and there are all kinds of problems.
1. It freezes up and/or crashes multiple times within an hour.
2. Anytime I nest a clip and do warp stabilizer it appears to delete frames giving a ridiculous flicker effect.
I need help ASAP. Need to finish projects.
Hi Jorge,
Jorge Jaramillo Hdz wrote:
I don't know that to do about it.
Can you try contacting support? If they help you with the issue, please report back. Here's the link: Contact Customer Care
Just click the blue button to get a chat or phone call started.
Thanks,
Kevin
Similar Messages
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Premiere Pro update failed - error code U43M1D206
Hi,
Premiere Pro update failed - error code U43M1D206
Windows 7 64 bits
All other apps were updated.
I tried all theses steps :
Solution 1: Restart your computer and try again.
Solution 2: Download the update from Adobe.com.
Solution 3: Uninstall and reinstall the Adobe Creative software you are facing difficulties applying the update too.
Avast Antivirus :
Infection MSIL:GenMalicious-ML [Trj]
Please look at the picture below :
Thank you for your help ;-)
GillesHi Gilles V,
Please try: Error downloading Creative Cloud applications
Thanks,
Atul Saini -
Hi there,
after having installed the latest Premiere Pro update some media files are suddenly offline and when I try to relink them I get the message "Method of compression not supported". Can You please help me or tell me how to downgrade to the previous version of Premiere Pro?
Thx@simon:
I don't think so:
http://forums.adobe.com/thread/1061692
Meanwhile found this useful guide:
http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/media-offline.html -
Unable to install Premiere Pro update 7.1
I've been unable to install Premiere Pro update 7.1 on a Mac running Mavericks. I've made three attempts over as many days.
For what it may reveal, here is the install log. Any ideas?
[Please don't post full longs to the user forum.]Try using the "adobe cleaner tool" (you'll find it online) to uninstall Premiere Pro. Reboot. Install Premiere Pro with the creative cloud panel from the apps list. It should work fine
-
Crash on launch with 4/10/14 Premiere Pro Update?
I just did the Premiere Pro update and now it's crashing every time I try to launch my project file. Is anyone else having this problem?
Edited by: Kevin Monahan
Reason: changed title for searchability purposesHi Patsy,
A few things to try for your crash on launch issue:
Change Preferences to Write: When you upgrade a Mac OS (as opposed to installing the new version fresh), Mac OS can set permissions of folders and files incorrectly. To fix this in the case of Premiere Pro, go to the preferences folder and set the entire preferences folder ( /Library/Preferences/Adobe/Premiere Pro/7.0 ) and all of its contents to be writable, not read-only.
Trash preferences
Make sure the System Preferences > Language & Text is set to English
Have an AMD GPU? Certain applications, like DaVinci Resolve install CUDA drivers, even if you have AMD GPUs. This can cause issues with Premiere Pro. See this blog post.
Sign out from the Creative Cloud application and then Sign in
If you have a NVIDIA GPU, update CUDA drivers in System Preferences > CUDA
These are things that have solved similar issues for other customers. If none of these things work, send me a PM and I'll escalate your issue.
Thanks,
Kevin -
Premiere Pro CC Bug Fix Update (7.2.2)
Hi,
Today a bug fix update was released for Premeire Pro CC. Check out this link for full details: http://blogs.adobe.com/premierepro/2014/04/premiere-pro-cc-7-2-2.html?scid=social21455164
Thanks,
KevinHi Richard,
rnaphoto wrote:
Hi Kevin-
I see on another thread that lots of folks are having this issue. Since a Plural Eyes workflow if very common, I would expect that your testers would check that out pretty thouroughly.
We have beta testers and QE engineering constantly testing out common workflows, including with third party applications like PluralEyes.
Regarding this issue: we tried to test those problems with PluralEyes in house after we heard about them, but have not been able to reproduce the problem. That's why we're collecting media and project files from users.
rnaphoto wrote:
In the meantime, is there any way that folks can go back to 7.2.1? I think it would be good if Adobe would give us the option to go back when things go wrong.
Sure, I wrote a blog post about that: http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pr o-cc-or-any-creative-cloud-application/
Hope that helps you.
rnaphoto wrote:
One really gets tired of dealing with these issues since they seem to be happening much more now that the CC allows fairly constant updates. Although constant updates may seem like a good idea to some, for many of us it seems like a lot of risk for not much gain since we are usually under the gun to get stuff done...
Sorry you feel that way, and not sure what other problems you were having, but most folks are enjoying the updates and not experiencing issues like that. FWIW, you never have to update if you don't want to.
rnaphoto wrote:
But I can't emphasize enough that part of the updating MUST include extensive testing using common workflows. I could have told you you had a problem within 15 minutes of installing this update...
I'm sorry, Richard. Unfortunately, it's not that easy. We could not even reproduce the issue in-house. So, there must be something different with your system, media, workflow, that we have not found yet. We are investigating the issue thoroughly, and hope to have a fix as soon as we can.
Thanks for understanding,
Kevin -
Premiere Pro update problem and AME bug
After renaming the folders and emptying the Media Cache database in the Preferences I thought everything was working, that is until I exported my project to the updated Adobe media encoder. There was no audio playing back from the rendered file and my clips from the Canon 5d were missing which are not acvhd. This is a multi-cam project and the audio that was used was from the acvhd clips. Pretty weird..... So I tried exporting the project from within Premiere to bypass the AME and it worked perfect.
In AME, please go to Preferences>General and disable the Import Sequences Natively option. Then export the sequence from Premiere Pro to AME and see if the problem persists.
If this change resolves the issue, then we'll be interested in getting a copy of the project, if possible, to test with. -
Premiere pro cc2014 bugs?
Hello
Has anyone updated Premier pro cc 2014 to the latest version. I havent touched it in ages because of all the bugs and constant crashing but im eager to return to several CC 2014 projects that I need to start using again.
Have the bugs been fixed is it worth using again?
Thanks
PhilipHere's a breakdown and he's the link to the original post. There's some feedback from other customers there: What's Fixed in Premiere Pro CC2014.2
As noted in the blog post for the 2014.2 release, while this update includes a few new features, it is chiefly geared toward addressing known issues. The blog post lists the higher profile fixes. Below is is a more comprehensive list.
Import
Red frames in MXF clips from a particular model of camera.
Cannot import ARRI Alexa Open Gate clips
Import fails for IMX 30 MXF clips stored on certain proprietary media asset management systems. Error: Unsupported format or damaged file.
Some XDCAM HD Proxy files show red frames
Some .VOB clips play only audio or shows media pending indefinitely
Premiere does not recognize timecode for audio-only MXF files written by some third-party programs.
Only the first frame of video plays for AVC-Intra50 MXF files stored on certain third-party media asset management systems.
Spanned DVCPRO clips have incomplete audio if an XMP file is present but no media cache/pek file are found.
Some metadata from an Adobe Clip project does not get correctly logged on import.
Exporting & Rendering
Rendering fails for MXF media with Posterize Time effect applied
ProRes exports can be very slow when smart rendering
Encoded output can include black frames, corrupted frames, or frames from elsewhere in the sequence
Canceling export to P2 can result in low-level exception if the sequence duration is greater than a few minutes
Aspect ratio for IMX 30 widescreen anamorphic encodes is incorrect.
Edit to Tape: Audio drops out while playing out to tape
The Height setting for encodes to the GoPro Cineform codec is constrained to multiples of 8.
Smart Rendering: GoPro 2.7K footage cannot be smart rendered
AAF
Distorted audio in AAF exports with 24 bit embed option selected.
If a multichannel sequence has been nested into 2 channel sequence, then an AAF export yields the number of channels in the nest rather than the 2-channel mix-down
Certain third-party programs have problems relinking to video with Premiere's AAF exports. (Windows only)
If the first of two adjacent audio clips has a Fade Out applied, exporting as AAF converts it to a Fade In onthe second clip. (Mac only)
When AAF exports are opened in some third party apps, audio crossfades are treated as cuts or fade-ins.
Crash during AAF export if a video clip has multiple effects applied.
When AAF exports are opened in some third party apps, some audio clips and tracks are incorrect.
Crash upon exporting to AAF with disabled clips that have cross fades applied
If a multicam sequence with mono audio is nested onto a stereo or adaptive track, then exporting to AAF yields a stereo clip with the audio panned fully to the left.
When AAF exports are opened in some third party apps, rendered audio of is relinked automatically, but the video needs to be manually linked.
Playback
If a UHD ProRes clip is in an SD sequence an scaled to less than 50%, then scaling is ignored during playback at Full Resolution [GPU acceleration only]
Poor playback performance with certain third-party I/O hardware on OS X 10.9.
Crash during playback of R3D content [CUDA GPU acceleration only]
Audio
Audio sync is lost with some XDCAM content wrapped in QuickTime reference movie
Audio sync is lost when user starts scrubbing during playback while using certain I/O hardware.
When playing past an audio transition, the sound sometimes surges and has pops/clicks introduced
Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
Audio dropouts in some scenarios after releasing memory (e.g., cycling focus to another app)[Prefetch-related]
Shuttling for an extensive time can cause audio dropouts
Project
If current user does not have write access to certain folders, the crash error message is uninformative (Mac only)
In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
The Find features in the Project panel and Timeline cannot search by Korean characters.
In Search Bins, moving focus by keyboard from one clip to another can cause the tree view to expand to show the bin where the clip is stored.
Project Manager/Consolidate & Transcode
If the destination drive has insufficient space, Premiere throws an "unknown error" rather than an informative message.
Project Manager writes some clips outside of folders
Consolidate and Transcode does not warn the user if the destination drive has insufficient space.
Unknown error can result from using Consolidate & Transcode with P2 content in the sequence.
In some cases, Consolidate & Transcode copies and renames the component assets for merged clips.
If Exclude Unused Clips is deselected, the components for merged clips sometimes still get copied; if the option is selected, the presence of merged clips can yield Unknown Error.
If the sequence being transcoded contains overlapping "soft" subclips, then some clips may be missing from the sequence in the consolidated version, and In/Out points may be incorrect for the subclips.
If Exclude Unused Clips is turned off and the project being transcoded contains "soft" subclips, then the consolidated version of the project does not have transcoded copies of the subclips.
If a sequence contains only audio from an A/V clip, using Consolidate and Transcode to some presets will fail with unknown error
If the sequences being transcoded contains two copies of a master clip, one of which was the product of Duplicating or Copying/Pasting in Project panel, the consolidated version of the project has only one instance of the master clip.
If the project contains multiple master clips for the same asset and Interpret Footage is applied, then the consolidated version will have multiple transcoded copies of the source asset.
If the transcoded sequence contains a hard subclip (i.e., "Restrict Trims to Subclip Boundaries" enabled), the resulting project item is a master clip rather than a subclip.
Merged Clips
Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
Hang on right-clicking the current marker in a merged clip in certain circumstances.
Editing/Timeline
Crash on clicking the very bottom of clip in the Timeline and dragging to move the clip. [SubViewImpl.cpp-724]
Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
Crash upon creating a sequence from a source with no frame rate specified (e.g., a title imported from a third-party-generated XML)
If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
Multicam
Audio is lost when flattening multicam sequences that were created with dual stereo movies.
If a multicam clip was created with Switch/mono and placed into stereo tracks, then flattening incorrectly maps the audio channels to stereo, with the right channel disabled.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
Effects & Transitions
With Warp Stabilizer applied, Program Monitor shows only upper left corner of the frame, sometimes with alternating whole frames [GPU acceleration only]
Sub-pixel positioning is incorrect for non-linear alpha compositing [GPU acceleration only]
GPU transitions that depend on other layers cannot access those layers
Crash upon clicking outside the Direct Manipulation control for some effects.
Memory leak with certain third-party effects
Crash on clicking Setup button for some third-party transitions.
Loudness Radar' Track FX Editor intercepts keystrokes intended for editing titles (e.g., spacebar)
Crash (Pure Virtual Function Call) on adjusting parameters for some third-party effects.
Some third-party effects get frames from the wrong time in the clip.
UI/Workspaces
All open Project panels get reset to root upon switching between projects that use the same workspace.
The order of open Timelines sometimes gets jumbled upon closing and reopening the project.
Bezier handles for keyframe can be nearly invisible at default brightness.
Closing the Source Monitor when it's showing a scope (e.g., YC Waveform) crashes Premiere (error: CheckBoxControl.cpp-105)
HTML5 panels do not receive Tab events.
Redraw errors on maximizing an HTML5 panel.
Performance (Note: Most of these fixes are also listed under a product area)
In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
ProRes exports can be very slow when smart rendering.
Poor playback performance with certain third-party I/O hardware on OS X 10.9. -
Problems with Premiere Pro update
Hi All,
I updated Premiere Pro CC (as well as a few other apps) as instructed by CC on 01/13 at the end of the work day. Next day all hell broke loose with PP. "Media Pending", failure to load footage that was fine the previous day. Slow operation, etc. I uninstalled and re-installed the program and that *seems* to have fixed the issues in PP, although it is still running a bit slower than normal. However, today, Media Encoder is acting up. An encode that would normally take me 5 minutes tops, is clocking in at over 2 hours.
Has this happened to anyone else? Can anyone give me guidance on what to do to undo this ridiculous update?
Best,
-Adrianne
Message was edited by: Kevin Monahan Reason: title changed to be less confusingJim,
The Premiere Pro version currently running is: 7.0.0 (342) however I uninstalled and re-installed this yesterday so perhaps this is not the version that produced the bugs?
The Media Encoder version is: 7.2.0.43 (64-bit)
The previous update I'd done on the program was their October release so whatever I did yesterday was anything distributed after that one.
Best,
-Adrianne
PS - It is now asking me to update again with the following message: -
Rendered clips turned out to be not render after premiere pro update
Hello guys,
I was using the old version of premiere pro for quite awhile, then my colleague told me to update it to the lastest to fix any bugs that exist.
so I updated my premiere pro to version 4.2.1.
After the update, I realised all the rendered files became not render. the timelines were all red and the program did not prompt for the rendered clips when I open the projects. For what I know, the rendered clips are still in the folder 'Adobe Premiere Pro Preview Files.'
I am really desperate for help as the amount of clips rendered is really a lot. I appreciate any help, thanks so much.Welcome to the forum.
It sounds like the update might have separated the Render files from the Project's links.
Now, remember that Rendering is only necessary for the smoothest playback. You only have to Render, where you are working with critical aspects, like Keyframing Motion/Scale, or adding Effects. I complete many Projects, and never bother to Render, as I can see playback at a high enough level to do my editing. OTOH, there are often tiny segments, that might get Rendered many dozens of times - usually where Keyframing was done.
One can use the WAB (Work Area Bar) to just Render a small segment of the Timeline.
Now, why your existing Render files became un-Linked, I do not know that answer.
Good luck,
Hunt -
Hi,
I can't seem to update Premiere Pro. I get the following message:
Adobe Premiere Pro CC 2014.0.1 Update
Installation failed. Error Code: U44M2P7
Have tried the patch, no dice. Need to avoid re-install.
Would like an Adobe staff member to step up and help out on this.
ThanksU44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Premiere pro update will not play video
PPremiere pro cloud update.
I Can not play video from premiere pro?
since updating to latest version none of my video projects will play video. I can scroll video, I can hear audio while scrolling but it will not play video.
help please.This is normal. Switch back to Composite view.
-
I keep getting this error when trying to install usig the Adobe updater:
Adobe Premiere Pro CS6 6.0.5 Update
Installation failed. Error Code: U44M1P7
Anyone have any solutions?
Thanks!U44M update error http://forums.adobe.com/thread/1289956
--more U44.. discussion http://forums.adobe.com/thread/1275963 -
Premiere Pro update from 5.0 to 5.03 fails.
After exhaustedly trying to figure why some clips are substituing for others, I uninstalled the program and reinstalled it and then clicked to update. It goes through the whole bar graph, downloading updates but then says it fails and lists each failure if I click for more details.
On the other hand , if I do the same thing from CS6 Photoshop, then it says only the Premiere Pro ones failed.Well I was trying to follow up. First the forum was down for a half day so I couldn't read the post. Then when I could get on, I followed the link and started with the 5.01 download.
the box asking to open or save went to the bottom of the screen and the windows task bar was blocking the area to click. Normally this goes away but it didn't the rest of the day. Is there a way to clear that away? Also the download box couldn't be moved, so for this simple ridiculous reason, I could proceed no farther.
today I tried again and the taskbar wasn't in the way and I downloaded the 5.01 update and then went to run it and it said I need to register and buy Winzip. So before I can proceed I need to buy another product? -
Premiere Pro Update 7.2.1 has lost Video Codec
When I'm Exporting a video the option for Video Codec Tap under the Export Settings has been removed with the new Update, on the 19th December 2013. Can anyone help tell me how I can export my video as a 1080p ProRes 422 (HQ).
Thanks
WilliamAplinfor all interested - i solved the problem.
after a few tryouts the system kept spitting out this error: "Adobe QT32server.exe The program can't start becaue MSVCP80.dll is missing"
this got solved by reinstalling the Visual C++ Redistributable for Visual Studio 2012 Update 4.
with the error message gone nothing really changed - premiere pro CC insisted on not reading prores files while still reading dnxhd files from the black magic cinema camera.
i reinstalled the whole CC suite - same situation.
last but ot least i tried to uninstall anything with an apple logo on it - just to find out that you can not remove all of the components entirely without using 3rd party tools.
after that i reinstalled the prores decoder 1.0 along with the latest quicktime version (7.7.5).
voilá.
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