Premiere Pro won't update to 2014.1 release

Have existing user with Premiere Pro CC 2014.0 release who is working on a project with an external supplier; they now have PP CC 2014.1 release but we can't update our version. Tried uninstal & reinstall - still get 2014.0 not 2014.1 so fresh install on different Mac with CC - still 2014.0 release (8.0.0 (169) build) only available. Quit PP, signed-out of CC, shutdown machines, restarted but still same . Any ideas?!

Thanks, Emil - tried that but Updates was greyed out which seems to be left over from previous CS installs and a security setup made by our previous IT team. Have renamed theAdobeUpdateAdminPrefs.dat to *.old and it now works by both CC desktop app & individual apps via Help > Updates but the internal security setup still requests an admin-level password to apply the updates. Will speak to Adobe again as our reseller advised this would all be handled by the CC desktop app.

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Premiere Pro Won't Update

I managed to download Premiere Pro on CC but for some reason it won't update. It keeps telling me it is a download issue. help?

Hi,
Check this: https://helpx-internal.corp.adobe.com/content/help/en/photoshop/kb/photoshop-cs6-updates-d ont-install.html
(This applies for all products not only Photoshop)
Thanks,
Rameez

Premiere pro won't display or play audio on Mac os 10.9

premiere pro won't display or play audio on Mac os 10.9; we are uploading AVCHD mts file format video clips from a Canon camcorder. we get message : "Dolby Audio licensing decode restriction."

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

My Premiere Pro won't open and keeps coming up with a 0xc000007b error message!! I have uninstalled

My Premiere Pro won't open and keeps coming up with a 0xc000007b error message!! I have uninstalled and reinstalled it but it will still not open.

It worked for me, any way we have to do following things now, I have seen this happens becasue of the corrupt dll for Visual C++ packages. if the following thing will not work, I am affraid we have to reinstall the windows 7
Good Luck
Try to remove all the Visual C++ 2010 Redistributable and Visual C++ 2008 Redistributable Packages (both x86 and x64) from the Control Panel
Download and install following Visual C++ Redistributable Packages
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)

Acrobat Pro won't update from 10.1.6 to 10.1.7, any tips, on Mac-

Acrobat Pro won't update from 10.1.6 to 10.1.7, any tips, on Mac…?

One of two things:
1. Go to the Terminal App and type the word "sudo" and hit the Enter/Return key. If it comes back with a permissions error then seek from Apple to correct it.
2. If there is no permissions error in the Terminal app then go to the installation log at "/var/log/install.log" or "/private/var/log/install.log". Open it up and see if you find an error about failing to write to the file:
./postinstall: Error in converting the plist /Library/Preferences/com.adobe.PDFAdminSettings.plist to xml1 format
If you get the error above then delete the file at the location and try updating again

How do i reinstall premiere pro cs5.5 update

how do i reinstall premiere pro cs5.5 update

As Jeff said. We need more info on what you are trying to do or have tried so far and on what system.
Mylenium

Premiere Pro CC crash at startup c:\sirreel64\releases\

Since two months ago, when I try to open Premiere Pro CC projects, the program crash and appear the message:
"Premiere Pro has encountered an error"
[ c:\sirreel64\releases\2013.02\shared\adobe\mediacore\mediafoundatio\api\inc ]
If I open new projects It seems ok, I save them, then I reopen them and It crash again.
I work on a IntelCore Quad 4GB RAM Win8 64bit.
GPU driver are updated.
I uninstalled third part plugins, try to open the app with Shift button pressed, but the issue still.
If I try to open some Autosave of the project, the older one work, but when I save it, and reopen it, it crash again.
I really don't know what to do.
Alberto C.

Hi Alberto,
Uninstall iCloud. See this thread: Debug event f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe
Thanks,
Kevin

Premiere Pro CC with updates or move to CC 2014?

Merry Christmas to all of you!
I'm using Premiere Pro CC and have not yet used any updates. CC has got a lot of problems: in multi-camera you always face synchronization problems, in exporting some effects like Basic 3D you loose sometimes part of a picture, it always rebuilds the sound media caches time & again (conform process) and...
So to solve this, would it be better to use the updates available for CC or to move to CC 2014? I'm not working on the net.
Thanks, Jim.

Hi Jim,
I'm really glad about your answer and now I'm sure that I had been a little bit too sensitive, no wonder in this days. Let's go back to your question. I was sure with my link from above I could give you a good decision aid. You will find there a really good discussion and an interesting controversial debate.
But as I said above, I prefer working with CC, all my 2014 products I replaced with CC if they are offered.
And now here it's time to go to bed! Gute Nacht, bis morgen vielleicht.
Hans-Günter
P.S.
Herzliche Gratulation zu Deinen Deutschkenntnissen!

Premiere Pro won't play media intermittently in Yosemite

Hello all,
I have a Premiere Pro CC 2014 (2014.1 Release, the latest one) installed on Yosemite 10.10.
It's running on a Macbook Pro (Early 2011 model) with 16gb of RAM, 512GB SSD, 1TB HDD, AMD Radeon 6750 Card with 1GB of RAM.
On Mavericks 10.9.5 it all ran perfectly.
On Yosemite I have intermittent problem with media playing.
After a restart if I open Premiere Pro and open any of my projects it will say media loaded, however it won't play it. If you hit play nothing happens. The videos won't show either in source window or timeline. Quitting the program results in a hang. I have to force quit the application and than I get an error Premiere Pro encountered a serious error. Upon second program open, the media will work fine and everything will work fine. That's until I turn off the computer or restart it and than it's over again. I have to open the program, force quit it and only than it will work.
I cleared Premiere's preferences, caches, moved media to a different drive, reinstalled Premiere Pro and even clean installed the operating system. The problem persists.
What's interesting is that if I open Premiere after a restart and start a NEW project, import the media and start editing, it will work. When I save it and quit and than open the program again it will show the same problem and I'll have to force quit it after which it will work again.
The only plugin I have is Neat Video 3.6.
This problem is really annoying and I hope someone can help me solve it out.
All best,
Goran

Hi CopyCatFilms,
Shouldn't Adobe be the one updating to account for video card driver changes? I thought that was the benefit of paying monthly?
We test all GPUs with current drivers, but new drivers can come out faster than releases of Premiere Pro. Also, we can't update Premiere Pro every time there is a driver update. That would be pretty difficult to pull off. Sorry.
If not, please advise on which NVIDIA graphics driver will actually work with PrPro. Because this is NOT working. Currently running: CUDA Driver Version: 6.5.45
Typically, we recommend that you install the latest drivers for your GPU. It sounds like you have done so. Most people are having best success with these drivers on systems running OS X 10.10.2. Are you updated to that version?
It renders out complete videos with weird pixel bugs across them.
When did it start behaving this way? After installing the new drivers? After updating OS X? After updating a Premiere Pro project from Premiere Pro CC 2014.1 (8.1) to Premiere Pro CC 2014.2 (8.2)? We need more info to assist you: FAQ: What information should I provide when asking a question on this forum?
Not to mention, it crashes 10 times a day...running back to FCPX.
If you're crashing that many times per day, you should troubleshoot your system with our agents. Contact them M-F 7AM-7PM PST. Ask for the "video queue." You can either chat or get a phone call going: Contact Customer Care
The other possibility is that by updating OS X, you may have changed the read write permissions of crucial Adobe folders. See this article for an explanation and a potential fix:
Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
I also recommend the following steps for Mac users having trouble crashing on Mavericks or Yosemite:
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Delete media cache
Delete preview files
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Let us know if any of these steps worked for you.
Thanks,
Kevin

Completely Broken Playback/Multiple Crashes after Premiere Pro CC 14 Update

I am experiencing a critical error when using the updated version of Premiere Pro CC 14 (Build 8.1.0). When scrubbing through a basic timeline (of any project) I am having trouble even navigating my timeline without crashing my project. When I try to cue playback or render playback, I am met with crunchy audio (even when using different types of audio files, wav, flac, mp3, etc) or the audio is choppy, or it does not playback at all and has completely dropped out. This will also happen with the video from time to time.
I have found the best way to make this update of Premiere crash is to push play in my timeline and move my marker back in time repeatedly. After about 4-5 movement, it will crash. If I jump anywhere in the timeline, the playback with both the video and audio is choppy and drops out. I will try to post a video of this later if my description is not doing it justice.
I am working on a 12 core Mac Pro (2.4 GHz 6 Core Intel x 2) with 20 GB of Ram. I am editing locally. I have an ATI card. I have the most current update of my CUDA drivers. I have tried to change the playback settings, audio and audio hardware settings to the best of my knowledge to help resolve the problem but nothing seems to work. I have also toggled between the MPBE settings when creating a new project to see if this was the issue, it does not seem to be helping in any way.
This update has completely brought my work day to a halt and it is critical that I resolve this issue as soon as possible. An update should not make things worse! I was not having any issues until I updated.
I've attached some screenshots and can post the error report (it's very long so I won't put it in this initial post).
Thanks for the help!

Hi Ryan,
ryanghills wrote:
I have an ATI card. I have the most current update of my CUDA drivers.
If you have an ATI card, then why are CUDA drivers installed? Do you use Resolve? Can you try removing them? Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs Though a bug was fixed in 8.0, it may have resurfaced in 8.1. This would be worth testing.
ryanghills wrote:
An update should not make things worse! I was not having any issues until I updated.
Premiere Pro CC 2014.1 is a major release. As a user, you have to be aware of things like:
Is your GPU driver is compatible with your system? You might need to update the driver.
Are your third party plug-ins compatible with the new version of Premiere Pro? They might not be.
Are your preferences corrupt? You might try resetting preferences.
Are disk permissions current? You may need to repair disk permissions.
Another big issue is that some of the permissions folders may be set to Read Only by OS X. Can you check that out? Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Also, give us more info on your system. I see an AJA preset in there: FAQ: What information should I provide when asking a question on this forum?
Thanks,
Kevin

Premiere Pro won't shut down

Hi,
The problem is that Premiere Pro Cs6 won't shut down or close a project and must be force quit. It will also now allow me to open two projects at once (which can happen when one project fails to close.) However, this quickly leads to a crash.
Does anyone know how to solve this?
It emerged suddenly, right after fixing a problem with a serial number conlfict for Red Giant Color Suite. We repaired the preferences and reinstalled the Red Giant plug, but then the problem emerged. My feeling is it's related. Some kind of goofed up preferences, but how to fix?
Thanks for any help.
Carolyn

Now I find that out. I upgraded to Maverick after we
uninstalled/reinstalled. What fresh hell can I look forward to? I'm getting
to the point where I would rather amputate a body part than update my
software.
All joking aside, should I uninstall/reinstall again?
Right now, my workflow is to save a dated version (save as: name-date)
before I close the project, which i then do by force quitting. It crashes
and my file is saved as a recovery. My theory is that if my recovery file
gets corrupted, I have the most recent save-as version to go back to. God
willing and the creek don't rise, I can go on indefinitely this way, no?

Adobe Premiere Pro Won't Export To Adobe Media Encoder?

I Work for a news company and we use Adobe for aeverything we need. But when we take a little break from doing videos while we where moving to a new office space, and suddenly we start again and It decided not to export to the Adobe Media Encoder. Usually it was a 5 second process and now it does not work at all. We have adobe premiere pro cs5.5 from the CC (We are currently not planning on upgrading to CS6 anytime soon.) We have no plugins for it and it works for everything else. When I use the Exporter it Exports in in too low of a quality for use. Help? If you need I work at better-community-news.com, Sooolutions (Seprate buisness same owner.) Glad Studios, (also same owner...all the places I work are the same guy), X.L.N.T Marketing and thats about it. Its a team of 3 guys and we would appricate any help! Thanks!
~ Better Community News

Jan 21, 2014 12:51 PM -to- Jan 21, 2014 2:24 PM
thanks nobody because nobody helped me solve this delima
You do know that this is a user to user forum, not an official Adobe support site?
Which means that there is NOT a full time group of people just waiting to answer questions
Don't you think that complaining about nobody answering in less than 2 hours is a little unreasonable?

Premiere Pro won't open

I just downloaded Premiere Pro onto my PC from the Creative Cloud Website but every time I try to open it it says that the program has stopped working. Other programs I've downloaded from the site such as Photoshop work fine so I don't know what's wrong. Has anyone else had this problem? And how can I fix it?

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
And for the future, the information you need to provide when you ask a question
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro 5.5 Update

Hallo!
Ich wollte Premiere Pro 5.5.0 auf 5.5.2 updaten bzw. ist das automatische Update aktiviert. Leider scheiterte jeder Versuch. Es kommt immer die Fehlermeldung "U43M1D207". Den Virenwächter hatte ich während des Updates schon deaktiviert.
Hat wer eine Ahnung was diser Fehlercode bedeutet oder was ich falsch mache?

besten dank - das hatte ich inzwischen auch schon versucht - leider ebenso ergebnislos
ich habe mir das update mehrmals runtergeladen und auch mehrmals versucht es zu installieren
leider kam jedesmal eine fehlermeldung - diesmal " Probleme bei Assets1_1.zip" - diese meldung kam jedesmal - egal mit welcher runtergeladen updatedatei - ich werde bei der fehlercodesuche im web nicht schlau :-(

Premiere Pro Won't Playback Video

I am using Premiere Pro CC 7.2.1 on an iMac OS X 10.9.
Any video won't playback in the preview tray or the other tray (top right). Nothing will playback. This was working a few weeks ago, but now nothing plays back. What can I do? I have already tried reinstalling Premiere and I even formatted my iMac, but to no avail.
Also when I press play, the stop button appears, but when I press it, it doesn't go back to the play button. Please, I need Premiere for work, any ideas?

Are you using external speakers for playback? I have some Genelec's that plug into the computer via firewire, and occasionally I have the same problem you do. To fix it I unplug the speakers from the computer, plug them back into a different firewire port, then restart the computer. You can test if this is the issue by going to Preferences, Audio Hardware, and then selecting either your headphones or internal speakers. If playback works, then try unplugging/replugging your speakers.
It's a hacky fix, but it's worked for me (in fact it worked for this afternoon).

Premiere Pro won't update to 2014.1 release

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