Premiere won't install, others installed fine

I downloaded and installed Photoshop and After Effects with no trouble. When I tried Premiere it gave an error, "Unable to extract files". I retried it a couple of times with no luck. I tried to find the install log on this page but the log wasn't where they say it is, not even the folders. Maybe something to do with Windows 8.
Any ideas?

Sorry I'm new to this Creative Cloud thing. It's not a trial it's the Premiere Pro CS6 Family. Downloading through the Creative Cloud apps page / Application Manager. The Manager is what gives the error.

Similar Messages

Premiere CS3 Won't Install

I'm finishing the build from Hades. I followed the Matrox system recommendations, apparently they had an easier time than I did. I finally resolved my issues with my video card, now Premiere and Encore won't install!
System Info: Tyan Tempest 5400 (socket 771) motherboard, two Xeon Quad core E5450 CPUs, one ATI Radeon Sapphire HD 3870 1 gig on-board ram, two 2 gig FB DIMM 667 RAM sticks. Software version Premiere Pro CS3.
I'm fairly certain I've met the minimum system requirements - I followed one of Matrox's highest system builds (at the time). The version of XP I bought already had Service Pack 2. As far as I can tell, I've loaded all my drivers. I have two separate 1 TB drives (7200 RPM). My DirectX version is 9.
The install process for both Premeire and Encore appear to proceed normally. The summary screen simply notes:
"Successfully installed 2 component(s):
Adobe Preiere Pro CS3 Third Party Content
Shared components
Errors: 2 component(s):
Adobe Premiere Pro CS3
Component install failed
Shared components
Component install failed"
I bought my RTX2 last summer, but building my house, technical diffulties with my system and my mother's death delayed getting this unit assembled.
I tried uninstalling using add/remove programs, with the same results. I also tried using two different DVD drives.
I started a post on the Matrox forum site. It looks like I have them stumped...
Any assistance will be greatly appreciated.

OK, you've got a "clean system," and I assume that you have not had a "trial" version of CS3 installed on it, right?
I'm going to throw out some ideas on Adobe program installation. These are distilled from various Adobe fora. Some might NOT apply to PrPro, but many might.
1.) download and install the lastet Adobe Flash Player (some Adobe programs need it to install properly)
2.) download and install the latest Apple QT Player (some PC users get by just fine without it, but a few Adobe programs want to see it.
3.) download and install the latest video and audio drivers. Update any firmware.
4.) turn OFF ALL anti-virus, spyware and pop-up blockers (including any in IE, if you have it, or any other browser). Also turn off
     Windows Messenger and Windows Indexing.
5.) make sure that you are logged-in as an Administrator
6.) as you got an installation error, I would Remove both Adobe programs (Add/Remove Programs) and also run Adobe's CleanScript. I think that
     this might be better than doing a Repair Install, though you can certainly try it first.
7.) if it still fails, try an installation from a Safe Mode boot. I *think* that this will only work for PS and Illustrator, and NOT for PrPro.
8.) if it still fails, and I hate to even suggest this - remove the Matrox card and all drivers, and try again. Given your efforts to get the box up and
     running WITH the Matrox, I'd use this as a total "last resort."
Good luck, and I hope that something, prior to #8 works for you,
Hunt

Help! Premiere only program from Master Collection CS5 that won't install

Hello,
I have a MacBook Pro running OSX 10.5. I have installed the Adobe Master Collection CS5 and everything works fine except Premiere Pro CS5. It won't show up in my applications and appears to not show up regardless of what I do. I've uninstalled and reinstalled several times, used the Adobe Creative Suite Cleaner Tool, and even downloaded Premiere Pro CS5 on its own and tried installing, all to no avail. It just doesn't show up, and when I did the standalone Premiere Pro it installed Encore and Bridge but not the main program. Has anyone else had this problem? Any ideas as to how/why this might be happening?
I believe that at one point this computer had Premiere CS4 installed, but it no longer does. I had to replace the hard drive.
Thank you for your time!

>MacBook Pro running OSX 10.5
Disclaimer... I'm on Win7
So, your hardware AND operating system are BOTH 64bit?
If that MacBook is a laptop, does the screen meet the pixel requirement? (from another discussion... 1280x900 display with OpenGL 2.0-compatible graphics card)

TS1967 I have just bought a new computer and downloaded latest version of itunes. It has all installed fine, but when I sync my ipod, it shows all the songs but won't play any of the songs in that library. Also, I can't add new files.

I have just bought a new computer and downloaded the latest version of itunes. It has all installed fine, but when I plug my ipod and sync it, the music library shows all the songs and videos that are on there, but won't let me play them. Also, I can't add any new songs to the same library. It saves them elsewhere. I have had the previous version on another computer and it worked just fine. I have been online trying to find an answer but nothing. Hope someone can help me. Thanks

Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer.

I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up.

I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up. It goes to the grey Apple screen and just sits there loud as can be. Help! Please keep in mind I've not done anything like this before and am going to need a little hand-holding. Thanks in advance.

Hi. Don't worry it's nothing serious. Insert the Instal Disc (Snow Leopard) and press the C button while turning on the computer. Once you see the desktop, go to Utility and choose Disk Utility. Select the Macintosh Partition on the left window pane and then click on Repair Disk and Repair Disk Permissions on the bottom right corner. Wait for both processes to finish. Click on the Apple icon (top left corner) and choose quit. Your computer should restart. See if it reboots normally. If not you can always reinstall the OS following the same steps. Good luck!

Premiere elements 11 won't install

Recently purchased online bundle Elements 11 and Premiere Elements 11. No trouble installing Elements but Premiere won't go. Windows XP. Have tried on Google chrome, Internet Explorer and Mozilla Firefox. Have had chat help from Adobe but nothing works. I want Adobe to send a hard copy at no cost but don't know how to reach them by phone and not pay the hefty service charge.. I think they are liable as they failed to announce the availability of Elements 11 when I purchased Elements 10. When I questioned this they said they would send a comlimentary. copy but only online. Any ideas?

Because your question is about t Adobe Premiere Elements which has a separate forum.
I recommend that you post this question at
http://forums.adobe.com/community/premiere_elements

Why WINDOWS 8.1 won't install/load on PC where WIN 8 runs Fine ?

Why WINDOWS 8.1 won't install/load on PC where WIN 8 runs Fine ?
As far as System Requirements go, they are the same for WIN 8 and WIN 8.1
Sympton:
Windows 8.1 Installation DVD loads for some time, no circle of dots, then PC reboots
with quick flash of six lines or so of white text (on black backgound) @ 106 seconds
Needed to use Smart Phone video camera to capture
Your PC needs to restart.
Please hold down the power button ...
Error Code:0x000000C4
Parameters:
0x000...91
0x000... F
0xFFFFF800699C5A80
0x00000000000000000
0x00000000000000001
Presumably message is intended for frozen PC, hence 'hold down power button'
In this case it flashes and re-boots
Windows 8.1 Image loads quickly, flash and reboots PC, having corrupted boot entry
(thankfully not other entries in Boot Manager situated on Dell System Reserved Partition)
PC Desktops affected:
Dimension 5000 - shipped JAN'05
RAM 4GB
Intel Pentium 4 640 3.20Ghz 64bit NX enabled
ATI Radeon HD 6450
Dimension 5150c/XPS 200 -shipped MAR'05
RAM 3GB
Intel Pentium D 820 2.80Ghz 64bit NX enabled
Intel 82945G WDDM 1.0
Both the above PC's Install and run Windows 8 without a hiccup
Another 'ancient' machine, but unaffected:
Precision 490 Desktop - shipped OCT'07
RAM 4GB
2 x XEON 5365 3.0Ghz
ATI HD 6450 (Now HD 7750)
All 8.0 & 8.1 clean Installs and Upgrades on this platform had no problems
Hope some of you can throw some light on this. What does WIN 8.1 do in the boot
process that WIN 8 does not?
And if anybody has encounterd this before...
Note to multi booters - keep or reinstall Dell or other System Reserved partition (PRI,Active)
EasyBCD/Windows Boot Manager held on this partition (eg. 350MB)
If it gets corrupted, you can Restore it, rather than Gigabytes of 1st Primary O/S
Also, it will solve a lot of problems, when manipulating/adding/backing up/restoring O/S's
That's it, happy computing...
Dell Precision 490 Desktop Intel XEON X5365 (Quadcore) x 2 Chipset X5000 321x/3221ESB Southbridge AMD Radeon HD7750 HDD ST3000DM001 3TB HDD ST2000DM001 2TB SSD OCZ Vertex 3 120GB SSD OCZ Vector3 128GB x2 RAID 0 Offline WD10EALX 1TB Barracuda 7200.10 250GB
USB 3.0 WD MyBook 1230 3TB USB 3.0 WD MyBook 1130 2TB

Fellow user from St. Louis, Missouri pointed in the right direction. I'm grateful
Thanks for pointing me in the right direction. Running upgrade assistant (going to Store rejects CPU, but no details)
Results in:
X You can't install Windows 8.1 because your processor doesn't support LAHF/SAHF.
X You can't install Windows 8.1 because your processor doesn't support PrefetchW.
There are at least three Processor requirements that M'soft does not list for WIN 8.1
and it's fairly well documented, if you ask the right question, eg.:
http://www.pcworld.com/article/2058683/new-windows-8-1-requirements-strand-some-users-on-windows-8.html
So that's it, exclusion by 'stealth' - at least M'soft told you that processor required NX - Execute Disable Bit
for Windows 8
For Intel units, look out for 'VT-x. Have a processor on the way, but will Motherboard pass CMPXCHG16b test?
AND PrefetchW AND LAHF/SAHF
Windows 8 support ends 2015, that means people who bought it will have had 2 years use
WIN 8.1 Upgrade/Update (sic) is free, but costly if it won't run on your machine
So, those many people who decried Windows 8 and stuck to WIN 7, were right after all
Early supporters of WIN 8, have been 'betrayed'
'Minimum Requirement for Processor 1Ghz - don't make me laugh! (Presumably for Phone 8)
M'soft have a 'more info' link on System Requirements page, so why not spell it out...
Otherwise it looks like a PR/Cosmetic exersize
Not helpful
Dell Precision 490 Desktop Intel XEON X5365 (Quadcore) x 2 Chipset X5000 321x/3221ESB Southbridge AMD Radeon HD7750 HDD ST3000DM001 3TB HDD ST2000DM001 2TB SSD OCZ Vertex 3 120GB SSD OCZ Vector3 128GB x2 RAID 0 Offline WD10EALX 1TB Barracuda 7200.10 250GB
USB 3.0 WD MyBook 1230 3TB USB 3.0 WD MyBook 1130 2TB

Photoshop won't install. Then trial installed fine

Photoshop won't install on pc. Trial worked fine but cloud photoshop won't load. Message is Error message is exit code 34

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Premiere pro 5.5 won't install

I've tried this process several times but the download instillation won't install. The dmg downloads but once I run the install, I'm given a crash report and told to try restarting, to no avail.
I'm runing mac Lion on dual core imac.
Trying to convince my boss to switch from FCP. This isn't helping.
Here's the report, despite what it says, I didn't cancell the instillation.
Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 42 error(s), 4 warning(s)
WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
ERROR: DW001: Set payload cancelled status
ERROR: DW049: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} has an action "repair" but no resultState
ERROR: DW049: Payload {0A186736-9C62-48B2-B1DF-8A9C5CF7C997} has an action "install" but no resultState
ERROR: DW049: Payload {0D96CFE6-376D-44B8-808A-16F3BEB73263} has an action "repair" but no resultState
ERROR: DW049: Payload {128cd5a7-6018-4360-b4c0-b0258b1a5a34} has an action "repair" but no resultState
ERROR: DW049: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} has an action "repair" but no resultState
ERROR: DW049: Payload {24516988-6529-480E-8FE3-8428704FCAAB} has an action "repair" but no resultState
ERROR: DW049: Payload {3450d4c5-a82b-4428-a512-842ee1555a14} has an action "install" but no resultState
ERROR: DW049: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "repair" but no resultState
ERROR: DW049: Payload {3D51982E-45C6-4B4B-9362-B356E1610821} has an action "install" but no resultState
ERROR: DW049: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "repair" but no resultState
ERROR: DW049: Payload {4058E728-84D8-45CE-8E2D-5F35BD6659A1} has an action "repair" but no resultState
ERROR: DW049: Payload {49E6D00F-3456-11E0-AE83-842B2B67A8CC} has an action "repair" but no resultState
ERROR: DW049: Payload {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} has an action "install" but no resultState
ERROR: DW049: Payload {4B204697-D302-42D9-94B4-8BDDE6DD359C} has an action "install" but no resultState
ERROR: DW049: Payload {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} has an action "repair" but no resultState
ERROR: DW049: Payload {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} has an action "remove" but no resultState
ERROR: DW049: Payload {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17} has an action "install" but no resultState
ERROR: DW049: Payload {6A2E619B-E4AC-433B-A648-D458CE543A96} has an action "repair" but no resultState
ERROR: DW049: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "repair" but no resultState
ERROR: DW049: Payload {71BC8278-815D-4F8C-8FA5-C6F782C73892} has an action "repair" but no resultState
ERROR: DW049: Payload {7CF76BDA-73EA-4C46-A59D-FC3142D83E65} has an action "install" but no resultState
ERROR: DW049: Payload {9BA136BE-0077-41E1-AD56-56AB5D4A1A67} has an action "repair" but no resultState
ERROR: DW049: Payload {A9C0D600-7986-4C41-8FEC-8088A30D183F} has an action "install" but no resultState
ERROR: DW049: Payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} has an action "repair" but no resultState
ERROR: DW049: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "repair" but no resultState
ERROR: DW049: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "repair" but no resultState
ERROR: DW049: Payload {BD85DFD4-005F-4219-8E27-C922CC4D8A61} has an action "install" but no resultState
ERROR: DW049: Payload {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6} has an action "install" but no resultState
ERROR: DW049: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "repair" but no resultState
ERROR: DW049: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} has an action "install" but no resultState
ERROR: DW049: Payload {CE45CAE5-0B56-4C52-AE07-98A05027A049} has an action "install" but no resultState
ERROR: DW049: Payload {D8B9B5FB-D388-4D79-AA4B-6C09641189F6} has an action "repair" but no resultState
ERROR: DW049: Payload {DD18D60C-87B1-47D9-8312-67508B402FB9} has an action "install" but no resultState
ERROR: DW049: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "repair" but no resultState
ERROR: DW049: Payload {EE85C227-0148-4825-B659-6A1E142571EE} has an action "repair" but no resultState
ERROR: DW049: Payload {FB720658-01F4-4002-BB69-49E66CD82E30} has an action "install" but no resultState
ERROR: DW049: Payload {FE35B66A-C8F1-4D62-B823-C2EE2C7DA702} has an action "install" but no resultState
ERROR: DW049: Payload {FFC07452-6E0A-47A6-86E2-E18C9A992E7B} has an action "install" but no resultState
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Player for Embedding 3.1: User cancelled installation
ERROR: DW001: User cancelled the operation

>Photoshop Camera Raw
That does not say you are installing Premiere Pro

Need to Download Premiere Pro CS3 (CD won't install)

Hi there,
My laptop's HDD recently crashed, and when I went to reinstall the Premiere Pro CS3 cd, I get to the screen where install progess is shown (after I've entered my S/N). The installer seems to hang on 'instaling 3rd party content' and takes FOREVER for the green bar to 'move'. Then, after hours of letting it sit, I get a window that says install has failed... pretty sure that it said 3rd party content DID install, but PP itself and something else did not. I tried twice, with the same result.
The CD is clean, no real scratches... just been sitting in its case for years.
FWIW, I'm running Vista 32bit.
I'm hoping there's some CS3 files still hidden on Adobe.com that I can DL in place of the CD.
Don't really edit from home much anymore. Just need my copy of PP to work so I can recut my resume reel, which is a fairly important task.
Thanks,
Joe

Thanks for that link. Got it downloaded.
It appears that something is wrong with my laptop... because the downloaded file stalls at the same point as the disc. While it still says "Installing Shared components". This is when the green progress bars stop(about 10% of the way) and the HDD activiity light on the laptop stops as well.
Back when I reinstalled windows, I had some issues updating. Once I got to a certain point, one of the updates would render my laptop screen completely blank.... so after reinstalling a few times, I stopped installing updates at a certain point... though I did make it to Service Pack 2.
That's the only reason I can think of, as to why the program won't install. It's really odd.
BTW: I did shut down the antivirus while attemptinng Premiere install.

CS3 InDesign & Illustrator Install Exit Code 7; Other CS3 Apps Install Fine

I feel like I'm beating a dead horse... (no offence to horse lovers out there - it's just an expression)
I'm having trouble performing an silent install of the CS3 suite from a network share on Windows 7. I've read through a number of posts on here, one of which was a 3 page post on this issue where Mac & Win 7 users alike posted failures, successes and how they got there, and another about removing the OS check feature from the application.proxy.xml file (which didn't work for me; unless I did something wrong...?) Unfortunately for me after trying much of what was suggested, I'm still facing a brick wall.
All these machines are Core 2 Duo's clocked at no less than 2.2GHz, have 4GB of RAM, have over 100GB of free disk space and are running fully updated/patched installations of Windows 7 32-bit (x86) with Office 2007 Enterprise.
When I try to install the suite silently it fails with 'Exit Code: 7', which according to the CS3_Deployment.pdf means "Unable to complete the silent workflow." If I take out the "--mode=silent" switch, the GUI launches and installs fine. I took a look at the compressed log file & searched for "Return value 3", "ERROR" and "FATAL" for clues, but its vague and nondescript. I didn't copy/paste the entire log in this post for brevity's sake, but you can check it out here:
Condensed Version: http://pastebin.com/eFKpe9wK
Unabridged Version: http://pastebin.com/MQDeQZmF
Instead, however, I do want to touch on just a few things from the log:
[    9660] Thu Dec 02 07:08:13 2010 INFO
BEGIN Setting requested payload actions
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {AC76BA86-1033-0000-7760-000000000003} Adobe Acrobat 8 Professional (At install, older versions get upgraded) per deployment file.
Setting action for {7BB7F66A-D798-45A3-A383-0727FB1EBF8E} Adobe Flash Video Encoder per deployment file.
Setting action for {abd781e6-d5ca-45aa-a5f7-f64799eb1c04} Adobe Version Cue CS3 Server per deployment file.
Setting action for {00E5C764-9525-44C3-8404-712AD06AE12A} Adobe Dreamweaver CS3 per deployment file.
Setting action for {3BC8460B-085E-47F3-9C62-8FFCBAF11D78} Adobe Flash CS3 per deployment file.
Setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 per deployment file.
[    9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 is forbidden by the policy.
[    9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Illustrator CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 per deployment file.
[    9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 is forbidden by the policy.
[    9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe InDesign CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 per deployment file.
[    9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 is forbidden by the policy.
[    9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Photoshop CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium per deployment file.
PayloadPolicyNode.SetAction: IY->IY for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium
[    9660] Thu Dec 02 07:08:13 2010 INFO
END Setting requested payload actions
[    9660] Thu Dec 02 07:08:13 2010 WARN
Some payload actions specified in the deployment file could not be applied.
...snip - snip...
[    9660] Thu Dec 02 07:08:17 2010 INFO
Checking bootstrapper progress
Ran uninstall for the bootstrapper due to an exception
[    9660] Thu Dec 02 07:08:17 2010 FATAL
Exception: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
Exit code: 7
[    9660] Thu Dec 02 07:08:17 2010 INFO
I've got some initial questions that pertain to what's in the log file:
The areas in bold: Since the same install also fails on Windows XP machines, what does this mean exactly?
The areas in italics: Can anyone expand on what that means?
The underlined areas: What 'Policy' is this referring to: Setup's own internal policy (like the OS check) or something else?
Here's what I've done so far:
Went through the 'Run a silent installation of Adobe Creative Suite 3' document
Went through the 'Troubleshoot installation with install logs | CS3, CS4' document
Used the Adobe Support Advisor to go through the logs, but it always says that no problems are found.
Recreated the install & uninstall XML files, twice, via the "setup.exe --record=1" method for each application & the entire suiteNot that I think this is important, but I was never prompted to enter a serial number when creating the .XML files.
Renamed the XML files for each application (e.g.: Photoshop-install.xml; CS3Suite-install.xml; Flash-remove.xml etc.)
Copied the XML files to a common folder on a network share (e.g.: \\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs)
Created install batch files for each application, including the suite, that install via the following command"\\path\to\Adobe\Design Premium CS3\Adobe CS3\Setup.exe" --mode=silent --deploymentFile="\\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs\Photoship-install.xml"
Tried the installs with & without the "--skipProcessCheck=1" switch but there's no change.
No applications are running during the installs.
Verified my application.xml.override file was in \\path\to\Adobe\Design Premium CS3\Adobe CS3\payloads\AdobeDesignSuitePremiumen_US_Volume
Verified I didn't have any strange characters in my application.xml.override fileI deleted and manually retyped all double quotes just to be sure.
I noticed that the "installSourcePath" property in the install.xml files created point to a local location rather than, what I would expect to be, the installation source folder where I copied the contents of the DVD to. On a whim I changed it to point to the copied DVD files but that didn't seem to help either so I changed it back.
FROM: <Property name="installSourcePath">C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804</Property>
TO: <Property name="installSourcePath">\\path\to\Adobe\Design Premium CS3\Adobe CS3</Property>
Aside from Acrobat Reader 9.4.0, Adobe Flash Player 10 (ActiveX & Plugin) and maybe Shockwave 11, these machines never previously had any other Adobe products installed.
For what its worth, uninstalling Acrobat Reader 9.4.0 doesn't seem to help either. I didn't try removing Flash Player or Shockwave [yet].
Using the install XML files I created via "setup.exe --record=1", when I run installs for the individual applications silently [via batch files] one at a time, all applications install fine except for Illustrator and InDesign: Exit Code 7.
This may further help suggest my application.xml.override file is fine.
Even more interesting is that I get the same error on Windows XP and Windows 7 machines alike. (See the image below taken from an XP machine; the same happens on Windows 7 machines so it doesn't appear this problem is OS specific.)
Other than removing Flash Player, Shockwave and ripping out our Anti-Virus solution (Sophos), which is going to be difficult, is there anything I've missed?
Anyone have suggestions on why Illustrator and InDesign don't install?

I spoke with Adobe Support today and was directed to this support article:
CPSID_84332 - http://kb2.adobe.com/cps/843/cpsid_84332.html
Although this article speaks to CS5 installations, even though I thought I made it clear that I was working with CS3, I decided to give it a shot anyway.
The first comment passively suggests troubleshooting [all] "install errors using Creative Suite 5 install logs", which links you to CPSID_84451 - http://kb2.adobe.com/cps/844/cpsid_84451.html. But again, its CS3 I'm having trouble with and I've already linked, what I believe to be, a more appropriate CS3 [and CS4] log troubleshooting document in my first post.
Step 1 requires restarting "your computer in a minimized state before running the installer." - This isn't at all optional nor ideal when we're talking about silent installations, especially when they can take place in the middle of the day - its highly distruptive, or deployments in general. Plus, I'm not interested in developing a package that will perform the steps outlined and then undo everything. Its important to note that this isn't a one-off problem: every machine that needs to have CS3 installed experiences this problem. But for what its worth:
I did as instructed in the troubleshooting documentation but it didn't work.
No other applications fail to install, and all but these lone Adobe CS3 apps install fine; what gives?
Step 2 is to perform a repair installation of the Windows Installer. (FYI: Windows 7 ships with 5.0, my version is 5.0.7600.16385, and for the record there doesn't seem to be a redistributable download available at this time.) I can't use this as part of my silent installation package because it calls you to run `sfc /scannow` which is time consuming and, if something is found, often requires a reboot. Fortunately for me, "Windows Resource Protection did not find any integrity violations."
Step 3 is to preinstall Adobe Air and the AdobeHelp payloads:
AIR isn't part of the CS3 DVD, it has to be downloaded & installed silently (via -silent -eulaAccepted if you don't have the redistributable package); this was done but didn't help.
There isn't an 'AdobeHelp' payload, only 'AdobeHelpViewerAll', which will not allow a manual instalation so I can't do that.
In summary, these tips unfortunately did not solve the problem.

Mountain Lion won't install on 10.7.4. Suggestion from Apple is to completely erase harddisk and install Leopard Snow Leopard Mountain Lion. Is there no other way to install Mountain Lion

Mountain Lion won't install on 10.7.4. Suggestion from Apple is to completely erase the harddisk and install Leopard > Snow Leopard > Mountain Lion.
Is there no other way to install Mountain Lion?

I tried and failed for several hours to install Mountain Lion, and was repeatedly getting the "Recovery System" cannot be created error. I tried all the tricks: resizing the drive partition, booting from an external boot drive, all to no avail. After reading other users struggling with the same issue, I had determined it to be a boot camp drive error. However, I didn't want to have to erase and begin anew when I came upon a possible solution. I had long ago renamed my boot camp drive with a "." (".windows" for me) in order to avoid having the partition show up on my desktop. So, I boot into windows and renamed the c: drive without the "." ("windows"), and reboot into os x. The install then went off without a hitch. I hope this will be helpful for others struggling with this issue that may have renamed their boot camp drives in a similar manner.

I, like many other users, cannot install Google toolbar. It won't install!

As soon as I updated Firefox to the latest version, the one I am using now, I downloaded Google toolbar for Windows 7; however, when I tried to install it just would not install due to incompatibility issues. I did a research on the Web regarding the problem and I found lots of users complaining about the same problem; so, that means that lots of people out there have the same problem. In the previous version of Firefox I had Google toolbar installed and it is great and would like, like many others, have it installed in my Firefox. If you have a work around to install it please advise. By the way...It just won't install on Windows 7.

Yes, you can go back to Firefox 3.6.18 - http://www.mozilla.com/en-US/firefox/all-older.html
You might want to ask TDS if they have plans to update that toolbar for Firefox 5.0 any time soon. If they don't, you're gonna have continuing problems with Mozilla's Fast Release schedule for Firefox, which has new versions coming out every 6 weeks or so. Until that toolbar is fixed properly, it's going to be disabled every 6 weeks or just remain disabled.
The question I have for you is, does that toolbar really have much of value to you? Does it have a special features that aren't available with a different toolbar or extension? Like maybe one where the developer keeps it up to date as new versions of Firefox are released?

TS1713 My battery is not charing. The cord charges other computers fine. Someone suggested it could be the DC-in board or the battery may be unplugged. I assume I open the bottom to either check the battery or install a new DC-in board?

My battery is not charing. The cord charges other computers fine. Someone suggested it could be the DC-in board or the battery may be unplugged. I assume I open the bottom to either check the battery or install a new DC-in board? Any guidance for a way forward? Thank you.

Hi peaceforyou!
You may want to try resetting the System Management Controller on your computer in order to troubleshoot this issue a little further:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
You can also use the following article to troubleshoot your battery on your MacBook Pro:
Mac notebooks: All about batteries
http://support.apple.com/kb/ht1446
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

Premiere Pro Not installing

I downloaded the Master Collection, and every program installs fine except for Premiere Pro. I'm not sure why it doesn't work and I don't recall any specific error messages besides " Premiere Pro will not install" Here are my computer specs:
OS: Windows 7 64 bit
Screen Resolution: 1280x1024
Processor: Q6600 @ 2.4Ghz
RAM: 3GB
GPU: 8600 GTS
HDD: 320 GB
Any ideas why it won't install? I just wiped my HDD and reloaded 64 bit from 32 bit, and After Effects then worked but not Premiere.
Thanks for your time.

We cannot know. You are not providing any system information. Such issues are most of the time driver issues where certain DLLs are not released/ unloaded from memory.
Mylenium

Premiere won't install, others installed fine

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