Premiere Won't Open

I can't open premiere. I get message"There is no disc in the drive. Please insert disk into drive/Device/Harddisk4/DR16" I don't want to uninstall because I can't even get in to deactivate my serial number so I can reinstall it.
I am using Premiere Elements 9 on Windows 7.

Cjt7
Deactivation because more important if you are going from one computer to another since Adobe allows for you to have your purchased serial number on no more than 2 of your computers.
For a long time I would just uninstall/reinstall without Deactivation if I was uninstalling/reinstalling on that one computer. All worked fine. Lately I have gotten in the habit of Deactivating even in that case. But, I do not believe it necessary when troubleshooting the one computer.
Bottom line: in what I have seen and done, deactivation was not necessary for the uninstall/reinstall on the same computer.
You can double check with Adobe Chat who does an excellent job coming to the rescue in situtions such as these.
Please let us know the outcome.
It is my impression that your problem was caused by an incomplete installation or uninstall of a computer program.or a drive issue. Have you made any changes in your drives setup since the last time that you used Premiere Elements and it worked?
What you might want to try is the deletion of the Adobe Premiere Elements Prefs file...a remedy for unexplained events. It is a long shot, but worth a try to rule it in or out. The path to the file is:
Local Disk C
Users
Owner
App Data
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives On so that you can see the path to the file.
Thanks.
ATR

Similar Messages

Please Help: I could not save my Premiere CC and now Premiere won't open!

I've been working on this project (on a Mac) for several weeks without any problems Today I rendered my sequence. I also deleted some files from my computer while it was rendering to make extra space.
First I got this message: You do not have write access to the directory where this project is located. Select "Save As" from the File menu to save the project to a new location."
When I try to save the project to a new location on my computer, I get the same message again.
I tried to save the project to an external drive, and the system crashed. "Sorry, a serious error has occurred that requires Adobe Premiere pro to shut down. We will attempt to save your current project."
Not only does Premiere not re-open my project, it refuses to reopen at all. When I try to reopen it I get the "Sorry, a serious error has occurred that requires Adobe Premiere pro to shut down. We will attempt to save your current project."
I'm scared! Please help.
Thank you.

>deleted some files from my computer while it was rendering
May just be the way I work (and I'm on Windows) but I never do ANYTHING else while PPro is working
Anyway, something to try for a mac
-next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Paid for CC 2014 trial and premiere won't open but others will

Im not sure whats going on, but my other apps are working, I can start trials on the other apps but Premiere will not open and says I have to buy the trial. But my invoice for CC was for November 26th and is recurring. Im not sure what is going on

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Premiere won't open, I get an error

I have adobe premiere pro CS4 and everytime I try to open it I get an error saying "Adobe premiere pro was unable to communicate with the process "ImporterProcessService". Restarting your computer may fix this problem".
I have restarted serveral times and uninstalled and reinstalled premiere serverial times.
My drivers are all up to date.
I have NO clue what to do, I have even checked if it was the licinsing.
Any ideas?

following details:
The
codecs used in your source clips: Divx
ACM    FmtTag: 0x0011        IMA ADPCM CODEC for MSACM    msacm.imaadpcm    0x00200000    quartz.dll --> imaadp32.acm
ACM    FmtTag: 0x0006        Microsoft CCITT G.711 (A-Law and u-Law) CODEC for MSACM    msacm.msg711    0x00200000    quartz.dll --> msg711.acm
ACM    FmtTag: 0x0055        MPEG Layer-3 Audio Codec for MSACM    msacm.l3acm    0x00200000    quartz.dll --> l3codeca.acm
ACM    FmtTag: 0x028e        Messenger Audio Codec    msacm.siren    0x00200000    quartz.dll --> sirenacm.dll
ACM    FmtTag: 0x0160        DivX;-) Audio Codec    msacm.divxa32        quartz.dll --> DivXa32.acm
ACM    WMAudioV2    DivX;-) Audio Codec    msacm.divxa32        quartz.dll --> DivXa32.acm
ACM    FmtTag: 0x0055        Lame MP3 codec engine    msacm.lameacm    0x00200000    quartz.dll --> LameACM.acm
VFW    XVID    Xvid MPEG-4 Codec    vidc.xvid    0x00200000    quartz.dll --> xvidvfw.dll
VFW    IYUV    Intel IYUV codec    vidc.iyuv    0x00200000    quartz.dll --> iyuv_32.dll
VFW    FFDS    ffdshow Video Codec    vidc.ffds    0x00200000    quartz.dll --> ff_vfw.dllVFW    DIVX    DivX 6.8.5 Codec (2 Logical CPUs)    vidc.divx    0x00200000    quartz.dll --> divx.dll
VFW    CVID    Cinepak Codec by Radius    vidc.cvid    0x00200000    quartz.dll --> iccvid.dll
DSH    Audio    Messenger Audio Codec    {6A08CF80-0E18-11CF-A24D-0020AFD79767}    0x00200000    quartz.dll
Premiere Pro: CS4
Version number: 4.0.0
Installation language: English
Updates applied: None?
Project/sequence settings: I don't know?
Operating System
Name: Windows 7
Update/patch level: Highest one out.
Installed language: English?
Display resolution and color depth.: 1024 X 768
CPU type and speed: Amd, 2.70
Amount of memory (RAM: 4 gigs
Video card
Manufacturer: ATI
Mode: radeon HD 3200
Driver versio: 8.630.0.0
Number of monitors (displays) in use: 1
Audio card
Manufacture: ATI
Model: ATI HD
Driver version: 5.0.7000.4
Each hard drive's capacity and space remainin: C: 581/526
Comprehensive list of third-party plug-ins you installed: g15 keyboard, Logitech speakers, Genius Tablet, Razor laser mouse
Exact text of any error messages: "Adobe premiere pro was unable to communicate with the process "ImporterProcessService". Restarting your computer may fix this problem".
Explain clearly what you want to do, what you are doing and what the result is: Get it to work and actually open...?
Be sure to mention if it is something that worked before using the same procedure: No? But CS4 flash worked fine when I had it.
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help: Restart my computer, check for outdated drivers, fix the licinsing.

Elements Premiere Won't Open after Download

I installed via download, Elements Premiere 13. When I click the icon, I get this message "There is no disk in the drive". How do I fix this application startup error?

Did you installed the product. Is it Editor or Organizer . Which OS.

My premiere project file size just went from 190MB to 5.61GB... and now it won't open! Anyone know how this happened?

My premiere project file size just went from 190MB to 5.61GB... and now it won't open! Anyone know how this happened? Or how to prevent it from happening again? Thankfully I saved a backup project of the 190MB file size.

warp stabiliser?

My Premiere Pro won't open and keeps coming up with a 0xc000007b error message!! I have uninstalled

My Premiere Pro won't open and keeps coming up with a 0xc000007b error message!! I have uninstalled and reinstalled it but it will still not open.

It worked for me, any way we have to do following things now, I have seen this happens becasue of the corrupt dll for Visual C++ packages. if the following thing will not work, I am affraid we have to reinstall the windows 7
Good Luck
Try to remove all the Visual C++ 2010 Redistributable and Visual C++ 2008 Redistributable Packages (both x86 and x64) from the Control Panel
Download and install following Visual C++ Redistributable Packages
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)

Mac won't open Premiere Project CC files created from PC

Hi,
I am helping a friend edit a series of short videos. He is on a Mac with the latest OS using Premiere Pro CC. I am on a PC with Windows 7 Pro 64-bit also using Premiere Pro CC. I did the rough cut for the first video, copied the folder (all clips and Premiere project files) to a USB key and handed it to him. We thought that Premiere on the Mac would open, the project would link to the clips in the same folder and he could start the final cut. Instead, Premiere on the Mac says that the Premiere Pro files appear to be damanged and won't open.
We will test using Adobe Cloud next time we meet but it takes a while for the files/clips to upload and download so we're not sure that's going to be a good workaround.
Any suggestions on how my friend and I can work together, him on Mac, me on PC, sharing clips and Premiere project files? Any help would be appreciated as I need to continue with my portion of the work.
Many thanks,
France

Hi Jim,
If I copy the relevant files to, say, a thumb drive, will Premiere be able to relink all of the clips when everything is copied over to the Mac? What we'd like to do:
1. I download the clips from the camera to a folder on my PC
2. Import the clips into a Premiere project
3. Do the rough cut.
4. Save the project file and any additional files in the same directory as the clips.
5. Copy entire directory to thumb drive and give to my friend.
If he loads the folder onto his Mac (keeping the same directory structure), is Premiere going to relink the clips to the project? I thought that's what Project Manager assists with. Some of the discussion threads talked about using a "Relink" or "Link" command but I couldn't find it in Premiere CC's menus.
Thanks,
France

Premiere crashed, my project won't open because of an "unknown error," and my autosave apparently stopped working 6 hours ago... Any solution?

I'm working in Premiere Pro CC 2014 on an early 2014 iMac. I started to notice my session was getting kind of buggy - audio clips started missing from my timeline, effect controls on some of my video clips had set themselves to the defaults. So I was trying to fix some of these things as I was editing. I save compulsively (like after every couple of edits), so I had not noticed that my session was no longer auto-saving.
Suddenly Premiere crashed. The recovery file will not open "due to an unknown error." The original file that crashed will not open either (same message), and I notice the file size is about half of what it should be. When I tried to open an auto-saved version, I discovered that the last auto-save was last night at about 10 p.m. (I quit working last night at about 1 a.m., so it just spontaneously stopped autosaving midway through my edit session.)
I followed all the suggestions I could find in forums. I trashed preferences, and I moved all my media into other folders. But the session won't open even far enough that it starts asking for media. When I create a new project and try to import my old edit sequence, dynamic link won't even get to the point where it asks me to select what sequences I want to import. It just sits there forever trying to open the file and can't.
Any suggestions?

Additional info - As I look further into the problem, it's even worse than I thought. The autosave files that say they're from last night are actually referencing work from days ago. So evidently, my auto-save is either putting incorrect time stamps on the files, or the project files are referencing old sequences. Either way, I cannot seem to locate a project file that contains a reasonably recent version of my cut, even though the time/date stamps on the files indicate they shouldn't be that old.

Premiere Elements 11 won't open

Installed Premiere Elements 11 but it won't open. Have uninstalled and reinstalled but still no luck.

First, thank you for that information.
Now, you say:
I ran the Update Driver and it said it is up to date. I installed it on another computer that is older and it works ok...still won;t open on mine
I would first go to the Intel Web site, and manually check for a more recent update. 2011 is a very long time ago. I find that the OS's driver update utility, or any driver utility, will likely be very out of date. For most programs, that does not usually matter much, but PrE really needs to interface VERY critically with that video driver.
If you have a Dell, Lenovo, HP, or other major mfgr's. computer, I would also check their Web site, as some of those companies will rewrap the video drivers for their specific version of the hardware and their specific version of the OS.
As for PrE running on one computer, but not the other, I would look closely to see if those two computers have the exact same video card, and video driver. If they do, then I would check to see if they each have the exact same Windows updates and hot-fixes applied. Even simple OS updates CAN render the video driver obsolete. That is why the major video chip companies update their drivers so very often. Intel, while making good chips, has not been nearly as good with driver support, as nVidia, or AMD/ATI. As mentioned above, the video driver is not so important for general computing (Intel's target), but programs, such as PrE, extreme games, or 3D work, require much more from the video driver - other programs will usually still run pretty well, but not programs, like PrE.
Good luck, and hope that Intel has a newer driver for you, that solves your issue.
Hunt

PREMIERE CS4 won't open my recent projetcts!! 3rd time ...

It's the third time now that I cannot open a saved file... I save incremently the different versions of our 26 minutes animated project.
I have no idea when/why it started - around once a month (the past 3 months) I open PREMIERE, open my latest file, and the progress bar hangs ...
I click cancel - ... then need to force quit PREMIERE... each time if I try to open an auto saved version with the same name I get the same result... lets's say I want to open #78 ... and it won't open ... then I try with #78-1, -2, -3 , -4 and -5 .. same thing ...
I try version #77 ... and the saved versions .. same problem ... version 76 opened...
I lost 2 days ...
last time Iost 2 days of work and tried 1 day to understand what happened ... used XML wrench ... did everything that is possible to try and make sense ... but here I am ... with a project that has 1600 to 1700 medias...
I regret I did not listen to people who proposed their FCP station ...
... we started the production 3 years ago (animation is a long process) with CS3 and it seemed to work well...
last year we upraded to CS4 .. and here I am really frustrated - I am even ready to pay to go back to CS3... or pay even more to go to FCP...
.. it is possible that something I did made this happen ... I work on 2 different setups: one is XP32 pro - 3.5 g ram - on a XW 8400 dual XEON 3ghz, the other setup is a DELL workstation - 8 g ram - same dual cpu 3ghz (5160) - and XP64.
WE use AE, PSD and PREMIERE. everything works fine ( never managed to have the open GL quadro 3500 cards work properly in AEthou on both machines) but PREMIERE... I am tired and feel tarpped as I will need to keep using premiere knowing that I may lose some more days of work...
sigh ...
luc

Hi Dennis,
Throw
away your preference files - user folder/my documents/Adobe/Premiere
Pro/ Take the 4.0 folder and drag it to your desktop. Or just throw
it away. When PRemiere Pro launches again, it will create a new one.
Just tried it ... same behaviour ... progress bar stalls .. .
yeasterday evening I installed the PPro trial on my macbook - under OSX ... and the progress bar goes a bit further ... for a moment I believed I recovered my file.. but now - still waited for over one hour, as the machine was not frozen ... but nothing more happened and I needed to force quit the app...
I saw something about big projects - the biggest thing I can recommend (STRONGLY!)
is to have a 64bit OS and lots of memory. This has made a big
difference for many customers. 64-bit goodness is the future and CS4
makes use of greater memory addressing to allow it to see more than 4GB
of memory on a 64bit Os.
Yes ... this is my only real hope ... Both the computer I work on are now 64 bits/8 gig of ram - one is W7 (was xp64 before) , the other is XP64 (was xppro 32)
... it is possible that the 32 bit machine is (was) the culprit...
... and maybe the anounced 4.2 PPro upgrade may resolve whatever problem I have ...?
I'll try to read more later and get back with any other suggestions.
Thanks a lot ! any help is gtreatly apreciated !
regards !
luc the Luke!
Regards,
Dennis (Denis in French)

Premiere Pro CS5.5 Won't Open - Mac

At first I had problems with AE not opening (hanging at "Initializing Media Core") and the dynamic link to some of the composiitons in my PP project, so I called support. I spent an hour and a half with a lady controlling my computer, and my AE problem seemed to disappear. We hung up, and then I opened my PP project again, and the dynamic link 'started' to work, but then PP randomly shut down. And now I have a PP problem...
I tried reopening and it loaded the project, glitched a little bit on the screen, then it said "Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." Now I get it EVERY time I open a project.
So I called support again, and after spending 3 hours with a guy, he told me I had to create a new user account and migrate all of my information there, but he said he could offer me no assistance in this area. I must find out for myself. So I followed the instructions here.
"pick a short user name for your new account. then run the following terminal commands
sudo mkdir /users/newshortname
sudo ditto ~ /users/newshortname
You'll have to enter your admin password (which you won't see) after the first command. that's normal. This will copy your current home directory to /users/newshortname. Then go to system preferences->accounts and create a new account with the short name newshortname. You'll get a popup saying that a home directory by that name already exists and asking if you want to use it. say yes."
As I figured (after waiting a day for all of my files and preferences to transfer to the new account) I had the same problem. I've tried deactivating, re-installing, removing the media core and then putting it back (with the help of Adobe support), and nothing is working. I'm running Mac OS X 10.6.8.
Someone, please offer some assistance. I have been out of commision from editing for three days now, and I have a bunch of deadlines coming up.
HELP ME!

Hi Vinay,
1. I am using third party plug ins, and I understand that might be causing an issue, but I've also tried opening a new project with nothing in it at all, and that won't open.
2. Premiere Pro quits after the project loading bar or after I create a new project.
3. I used a lot of files! mov, mts, psd, ai, png, jpeg, and AE compositions through dynamic link.
4. The project has about five sequences. They range from 1 minute to 4 minutes.
Thanks!

Premiere Pro CC 2014 won't open "because it is not responding".

When trying to open Premiere Pro CC 2014 it won't open and I get the message "You can't open the application "Adobe Premiere Pro CC 2014" because it is not responding.
I've done my updates, uninstalled it, reinstalled it. Even did a clean re-install of the Yosemite OS but nothing. It opens up fine on my laptop.
I'm on an iMac 27, late 2009.
2.66 GHz Intel Core i5
16GB RAM
ATI Radeon HD 4850 512 MB
Really need this to work asap.
Thanks.
/Carl

A variety of issues can cause PPRO to crash on launch. Here are some of them:
a problem with the Preferences, or some other pref-related file in the Profile-<USERNAME> bin.
the graphics driver
having an integrated graphics chip as well as a graphics card. Disabling the integrated chip often fixes this.
having Nvidia CUDA drivers installed on a system with an AMD card
third-party plug-ins
a problem with the cache files.
a problem with the project file (if you're loading a project...)
folders that Premiere writes to being set to read-only
the user not having administrator rights
a conflict/incompatibility with some OS setting
a problem on the licensing/authentication side.
The fact that you've done a fresh installation of 10.10 eliminates some of those possibilities.
After a crash on launch, does a dialog box eventually come up prompting you to submit a crash report to either Adobe or Apple? If so, please click "information" or the like to access the crash log and copy/paste the report here.

Adobe Premiere Pro 2.0 won't open!

Please help! I have a very old labtop with Adobe Premiere Pro 2.0 on it. My labtop was running out of disk space, so I opened the "Preview" folder of Adobe and deleted all the old files. Now Adobe Premier Pro 2.0 won't open. I get the message:
Runtime Error!
Program: ...iles/Adobe/Adobe Premiere Pro 2.0//Adobe Premiere Pro.exe
This application has requested the Runtime to terminate in an unusual way.
Please contact the support team for more information.
Adobe won't support this program via the phone anymore. Please help!

Wrong forum... you need http://forums.adobe.com/community/premiere/premierepro_previous

Premiere 6.5 won't open a project it created.

When trying to open a Premiere 6.5 project, I get the error message "File was created with newer version of Premiere" and it will not open my project. I have other projects with the same extension, created with 6.5, located on the same external HD that it will open. I created this project on this computer and have worked on it for about 3 days; now last night, it gives me this message. I also have Premiere Pro 1.0 and it won't open it either.
Any ideas? Thanks in advance.
David K.

Some thoughts:
1.) Find someone with an even newer version of PrPro, say 2.0, and see if they can open the project.
2.) Try running your .PROJ file through XML Wrench, to see if there are some problems with the XML header info. Note: you'll have to drag this file, or use the All Files drop-down, as XML Wrench will not recognize it, due to the file extension.
If you are not in a hurry, as I am leaving town soon, I'll be glad to try to open the Project in PrPro 2.0 and see if it works for me. Obviously, all media will appear as offline, but if I can open it, that would indicate that the Project is intact, though would possibly not help you, as I could not turn around and do a Save_As for Pr 6.5. I've opened many Pr 6.5 files in PrPro, and they have worked almost 100%. This has been both PC and also Mac files.
3.) Do not know when Adobe added the Import Project feature in Pr. If Pr 6.5 allows this, create a new Project with the correct Presets. Choose Import Project and navigate to your PROJ file. This has saved the bacon in many instances. Just do not know when this was added.
4.) Check for AutoSave files in your Scratch Disks setup for this Project and see if they work better.
Good luck,
Hunt

Premiere Won't Open

Similar Messages

Maybe you are looking for