Premire CC was working, then I updated now it crashes when i open it
It crashes on me every time, sometimes whilst launching sometimes a few seconds after launching. (below)
I have run it in comaptability mode, updated my graphics drivers, uninstalled it and re installed it - no joy.
All i know is that it was working fine until this morning, then i downloaded the latest update and now it crashes - constantly. well done Adobe. Any chance of you telling me how you broke it, and what i have to do to work around it?
Problem Event Name:
APPCRASH
Application Name:
Adobe Premiere Pro.exe
Application Version:
7.0.1.105
Application Timestamp:
51cbdef8
Fault Module Name:
StackHash_b52b
Fault Module Version:
6.1.7601.17725
Fault Module Timestamp:
4ec4aa8e
Exception Code:
c0000374
Exception Offset:
00000000000c40f2
OS Version:
6.1.7601.2.1.0.256.48
Locale ID:
2057
Additional Information 1:
b52b
Additional Information 2:
b52b269444f8530a855af81d9de37693
Additional Information 3:
71dc
Additional Information 4:
71dcadb22f2d01de9dc808ee16b39edc
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Ok... 55 views and no replies! thankfully i fixed my own problem.. For the sake of anyone else who has it, here's how: (And i think this procedure will work for anyone with video driver issues..)
Premiere CC worked fine up until this morning (10/7/13), the latest version broke it. other threads would seem to suggest that video drivers needed updating... but my Sony Vaio laptop was absolutely already on the latest drivers - agh! how to fix? this..
uninstall Premiere using creative cloud. then uninstalled by video driver (by 'rolling back' to the previous version') - which in this case was bog standard VGA. reboot Windows.
now .. install Premiere CC again. (whilst still in VGA mode). THEN! install the latest video driver... et voila! it hasn't crashed since (touch wood, cross fingers).
a classic case of how Windows 'layers' its drivers, and having the new version of Premiere CC on top of exisiting latest video drivers didn't work... but having the latest video drivers installed AFTER premiere CC was installed .. worked.
a pain, yes. but working? also yes!
feel free to still leave comments if this is relvant to you...
thanks, Geoff.
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