Premium account not recognized

I just upgraded to the premium account, but when I'm in Skype for PC there is a hover over on the phone icon that says I can make calls to my friends mobile or landline at low rates. The premium account allows me to call for no cost, right? If i log into my account via the web site, it shows premium status there. Doesn't the software know that I'm on premium?

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Similar Messages

Re: Premium Account not working?

I have Premium so I can video conference once a week with colleagues. For the first time today we couldn't get everyone on video and we kept getting ads popping up for Premium, even though I have already purchased it. Tbh I'm pretty miffed that I'm paying for this to use once a week and then it doesn't work!!

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Premium account not working-purchased last night

I am new to Skype. I purchased a premium account last night so I can make call to family. I can not get my account to work. Half of the time it shows my premium account the other half it doesn't. When I went to set up and choose my country of choice for call it keeps bringing up a error message.

Hello and welcome to the Community,
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

MobileMe account not recognized on AppleTv.

Hi All Expert's.
I have just received my new AppleTv, but when I try to log into my MobileMe account, I get the message, that my account is not recognized! How can that be? My account is very much in function (and paid for), so why does my AppleTv not recognize my MobileMe account?
+
My AppleTv are not recognized in my iTunes. It does not show. Why? I can steam my iTunes and it's working, but shouldn't it be seen in my iTunes?
Kind regards from
Steen Pihl

Pihl wrote:
Hi All Expert's.
I have just received my new AppleTv, but when I try to log into my MobileMe account, I get the message, that my account is not recognized! How can that be? My account is very much in function (and paid for), so why does my AppleTv not recognize my MobileMe account?
what are you entering? you only need to enter your username (and not @me.com)
My AppleTv are not recognized in my iTunes. It does not show. Why? I can steam my iTunes and it's working, but shouldn't it be seen in my iTunes?
the new appletv is not supposed to show up in itunes, as it connects via HomeSharing.

Account not recognized???

Anyone else getting this message when trying to purchase a song?

Pihl wrote:
Hi All Expert's.
I have just received my new AppleTv, but when I try to log into my MobileMe account, I get the message, that my account is not recognized! How can that be? My account is very much in function (and paid for), so why does my AppleTv not recognize my MobileMe account?
what are you entering? you only need to enter your username (and not @me.com)
My AppleTv are not recognized in my iTunes. It does not show. Why? I can steam my iTunes and it's working, but shouldn't it be seen in my iTunes?
the new appletv is not supposed to show up in itunes, as it connects via HomeSharing.

Premium account not recognised...HELP!

I signed up for a Premium account 2 weeks ago but when I try to call my selected country from my mobile it says I dont have enough credit!!! HELP!!!!! Please.

Hi, did you figure it out? i am having the same problem

Lenovo Forum Account Not Recognized, But Cannot Use Same Account Information

I previously created a Lenovo forum account, however it was not recogonized when I attempted to sign in to the forums with it. So, I started to recreate it using the same e-mail address. I was able to use the same e-mail address, received the verification e-mail, clicked the verification link, and was prompted to enter a user name and e-mail address. I attempted to use my previous user ID that I was just told did not exists (hence needing to recreate an account) and was told that the ID already existed. Okay, fine I made up a new one. I was also promted to enter an e-mail address. Um, okay. So I tried entering my e-mail address and was told that the e-mail addres was already in use. Huh? How could my old accound both not exist and exist? But I cannot request any help until I have an account. So I created a completely different account using a different e-mail address and user ID. Why did not my original account not work, and am I going to have to go through this again the next time I need to access the forums?

Your first account has not been associated with a LenovoID, the other two have. The LenovoID is actually the email address you used to create that LenovoID and not your forum user name.
When you click on Sign In at the top of the forum you will be presented with the LenovoID screen, see the picture in point 3 in this knowledgebase article. In the immediately visible fields please enter the email and password used when creating your second or third LenovoID accounts which may be different to those used on the forum registration page picture under point 4; this will then automatically log you into the forums with the user name which was associated with that LenovoID.
If you wish for your original member name, DGDCTP, to be associated with the LenovoID created for account 2 or 3 please let us know and we can arrange this for you.

Account not recognizing gift card

So I redeemed a gift card but then had to reset my password because I forgot it...now my account isn't recognizing my gift card has been redeemed & keeps asking me for my billing information and won't let me purchase music. Should I troubleshoot or what in the world do I do

Hi Jeff,
I saw Chris' reply to you below as well. I could be wrong, but I believe what he is trying to clarify is that as long as it's not a card that says "Digital Album" on it. Those are cards that have content on them instead of balance.
Now if your card is a $25.00 card, then I'm pretty certain it is a regular iTunes gift card.
First thing to check. When you go to iTunes home page, on the upper-left hand corner, next to your account name (most likely your email), do you see a balance there (i.e. $25.00). If you do not, then logout of iTunes and re-log back in. You should see a balance other than $0, then when you purchase, it would use that balance first.
Try that and let me know if you still get the error.
HTH,
Thomas

Existing Account Not Recognized

Hi My wife's existing account is not longer recognized. She received an email to update her credit card information but can not access her account to do so. Email requests for a temporary password are not received.
Is there a way to talk to someone?
Thanks
Eric

Hi, ericdavie, and welcome to the Community!
Here is a slightly annotated version of the instruction to contact Skype Customer Service. Hope this serves as a useful road map!
Believe it or not, I know this sounds ridiculous, however if your wife's account credentials are denied access to Customer Service, she may need to create a new or spare account to do so.
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Making changes in a User's account, my admin's account not recognized

Just upgraded A Quicksilver 2002 G4 to Leopard from Panther.
Used Upgrade and everything worked amazingly well. I'm the admin, my wife & daughter are users.
All three of us can log in using the names and passwords we have always used
Only trouble is: when in a user account and making system preference changes and am consequently asked for an administrator name and password, it will not accept my administration name and password - says I've entered an incorrect user name & PW.
The Admin name is in this form: XXX, Xxxx
The password is an 8-digit alphanumeric string.
Could the comma-then-space of the Admin name be throwing off my ability to make the necessary System Preference changes?
I can't figure it out. Should I change my user name and password? Why is this happening?
Any help appreciated.
TIA

Are you trying to make these changes in your admin account or in one of the other standard accounts when logged into them? You cannot log into, say, your daughter's account and make changes to her account preferences without authenticating. You also cannot access her files and folders from your admin account.
On the other hand if you are trying to make all these changes while logged into your administrator account, then it is likely there's a problem with the keychain. You could try this:
Assuming that you are using a recent build of OS X, go to /Applications/Utilities and launch the app called Keychain Access. Go to the Window pulldown menu and select "Keychain First Aid". Enter your password, set the radio button to "Repair", and click "Start".

Administrator account not recognized

Trying to change settings and I've been typing in the administrator account name and password and this keeps coming up: "You must type an administrators name and password to make changes to system preferences". After multiple attempts I get the "too many attempts" dialogue box. When I look at the accounts list, my account name is listed as "sandard" not "admin". I'm using an iMac with OS X 10.5.8. I've seen this question regarding MacBooks but not the iMac.

When I go to enter the new password after starting up with the leopard volume and clicking on the "other...." it asks for a user name and password. What user name do I put in? I know that the password is the new one that I set.

Re: Can't access e-mail sub-accounts " not recogni...

FYI 12:13: messages sent this morning from my BT e-mail account to a BT sub-account are not arriving (usually instantaneous), e.g., a 'bcc' message sent 2 hours ago has yet to arrive, and likewise for more recent direct messages.
Dave.
Solved!
Go to Solution.

Hi Dave_
Send us an email using the contac the mods link in my profile you can find it in the section 'About Me'.
I can have this picked up and investigated for you.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Downloaded CS6 design and web premium file not recognized

I have downloaded the file designwebpremium cs6. When I try to open it the process stops because my Mac does not recognize the file.

Open with shows Disk Image Punter (Default) and gives the same error message
Even if I follow your other steps it fails to load
the download file size is: 4,641,567,046 bytes
the download file name is : DesignWebPremium_CS6_LS16.dmg
More Info tab "Where From" : http://esd-licensing.adobe.com/akdlm/dlm/AdobeLicensing/DSST/CS6/osx10/DesignWebPremium_CS 6_LS16.dmg?lv_cid=0052897847&lv_matnr=000000000065178053&lv_email=0015154328&lv_comp=00000 0000097005702&lv_size=Software&sts=20120608125202&lang=en&akdlmdbg=on&dlm_gda__=1339246326 _ccd3a621b5e88c8521e3e701695b22f3&fileExt=.dmg, http://esd-licensing.adobe.com/dlm/AdobeLicensing/DSST/CS6/osx10/DesignWebPremium_CS6_LS16 .dmg?lv_cid=0052897847&lv_matnr=000000000065178053&lv_email=0015154328&lv_comp=00000000009 7005702&lv_size=Software&sts=20120608125202&lang=en&akdlmdbg=on

BT Wifi account not recognized

I hope this is in the right area
We signed up for BT Broadband on the 05th March 2013, I chose an email address and wrote it down. It is going to be installed on 25th.
The day after that I successfully connected and logged into my local BT Wifi hotspot using those same details.
It must have been about a week ago now it stopped working. I can now no longer login to BT Wifi as my username and password aren't being recognized. When I try and reset my password on BT website, it says the address/username isn't recognized
Any ideas?

matthewcl375 wrote:
Hmm i guess we'll have to put it down to a bug in the system
I've heard that the Home Hub 3 won't need my BT Broadband email and password to connect, as it just uses a default login of [email protected], is that right?
Yes that's correct
-+-No longer a forum member-+-

Premium account activated. shuffle only on iphone

Hi
I have activated premium account a few hours back. I've got receipt and online says premium.
My iPhone app appears to allow shuffle only so looks like premium account not working.
Have tried logging off, uninstalling app, reinstalling and logging back in. No joy.
Hope you can help.

Thanks all. I think it may be OK and I was just being a little dumb..
When I reloaded my iphone app after switching to premium I was expecting the big 'shuffle play' option to be disabled - but apparently it seems like this is default design?
I have found how to disabloe shuffle and how to play an album in sequence.
I have also worked out how to create a playlist and go offline - so I guess my preium acount is working OK.
Many thanks for your input everyone and apologies for taking up anyones time unnecessarily :)

Premium account not recognized

Similar Messages

Maybe you are looking for