Premium Active but can't call

Hi, I've renewed my Skype Premium subscription, credit card is billed and I received an email confirming activation, but I can't make calls within my subscribed location like I used to do for the past year. I get the message: insufficient credit.

Hello,
Here is the Unlimited World (Premium version) coverage:
You can also see the coverage by going to the link in my above post and clicking on the "See countries/regions you can call" link.
Call landlines and cellphones in:
United States
Canada
Hong Kong
Singapore
Call landlines only in:
Argentina
Australia
Austria
Belgium
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Israel
Italy
Japan
Korea, South
Luxembourg
Mexico(Guadalajara, Mexico City, Monterrey)
Netherlands
New Zealand
Norway
Poland
Portugal
Russia(Moscow and St.Petersburg only)
Slovakia
Spain
Sweden
Switzerland
United Kingdom
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Free trial activated but can't call out

Hi,
My 1 month unlimited free trial has been activated but when I tried to call, it says I have no credit. Do I have to buy credits for the free trial? The number I call is a landline and is one of the destinations listed.

jamieteo123 wrote:
My 1 month unlimited free trial has been activated but when I tried to call, it says I have no credit.
Hello
Your account shows that your call to a landline in Korea was successful. Your call to a cellphone in Korea was not successful as this call was not included in Unlimited World. To call cellphones in Korea you require Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype premium active but unable to call

Hey Skype -
I'd love it if you all had a number or email address to contact for customer support. Digging through multiple levels of links to find a place to post a question is frustrating.
I purchased skype premium and it reads as active on my account, yet when I try to make calls to a phone number, it says that I have insufficient credit to make the call, which from my understanding shouldn't happen.
Any suggestions?

Currently your account has Skype Premium, but Unlimited US&Canada subscription is not attached to it.
Please contact customer service and they will investigate further:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

HT201412 My 4s is not picking up phone signal I do not no how to sort this out I have tried resetting it and its not working still I do receive messages and can send them but can not call as it just says call fail

My 4s is not picking up phone signal I do not no how to sort this out I have tried resetting it and its not working still I do receive messages and can send them but can not call as it just says call fail

Try resseting the network settings in settings>general then go to reset a the bottom.
Then reset NETWORK settings.

My iphone 5 for some reason can receive calls, send & receive texts but can not call out

My iphone 5 for some reason can receive calls, send & receive texts but can not call out

I am not sure if this issue is going to help you but lets give it a try.
I know that where im from, which is the Netherlands, I am not able to sent e-mails from my iPhone or any other mobile device by using 3G or a random WIFI acces point. The provider only allowes you to sent e-mails when you are connected to a network of there own. Which means if you have provider "101" and your email settings are set up for this provider in your iPhone but your using the network of a friend of yours which is provider "202" you cannot sent emails from his network. Though you can receive them you may not sent.
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Please let me know how can i fix this problem.
Thanks to all.

Hello
Welcome to the EE Community! Have you made sure you have roaming enabled on your device? Also, do you have access to the EE online account service? If you're on Twitter, you can tweet them @EE or if you can use another phone, you can dial EE Customer Service on +44 7953 966 250. The call will be charged the standard rate for where you are.
Cheers,
Titanium
Was my post helpful? Please take 2 seconds to hit the 'Kudos' button below

HT1688 Iphone 4s Can Send Text, but can't call.

I have one specific number where I can send a text message but can't call the number. I dial the number and it immediately drops or cancels. Doesn't even get to a ring tone. The bad thing is its my bosses number..All other numbers work fine. This person can call me just fine, and other iphones have no problem.

Is this a recent development? I don't know where you are, but there was a major fiber cut in N.E. Ohio today that has been disrupting Internet connectivity, the 911 system throughout the State, and both digital and analog landline services throughout N.E. Ohio and beyond.

I have a subscription active but can't make calls....

Hi, I have bought a unlimited subscription that is supposed to cover the UK, USA and canada, on landlines and mobiles however i can't call ANY mobiles within the UK i can only call Mobiles of people that aren't within the UK I would like this resolved ASAP or I will expect a full refund...also you should have a contact number for people to call with problems as having to post on here then wait for a response is a waste of customer time and money

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Subscription start but can't call

I can see this mess but in my account the subscription is started for unlimited calls world but still can't make any call anywhere . As in my account there is mess below
You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account statuS. Help me out please

I checked your account and your subscription is active, but when I was looking at your call history then I noticed that most numbers you dialed start with +44 which is country code for UK. Take a look: https://secure.skype.com/account/call-history
Could you try to dial numbers with +1 instead
Here's also guide for Skype for Windows version:
https://support.skype.com/en/faq/FA20
If you are using some smartphone with Skype then it seems for some reason country code is defaulting to +44 and of course calls will not go through since it's UK number.
Tip: I'll gladly assist any user in this forum, but in order for me to notice cases more easily you can start a new thread for your posts
Otherwise it might get too confusing and all the previous users under this thread will get spam email notification
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I cant call to a mobile number since yesterday, but can receive call from the same number. I am using iphone 4s. Is there any setting error?

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you have to make sure that CFWD Bridge Mode under the Line tab of the SPA9000 where the SPA400 is registered is set to ALL...include VMSP Bridge and XFER Bridge Mode as well..power cycle then check if you are still getting one-way audio
| isolate! isolate! isolate! |

I have credit, but can't call Polish mobiles from UK

Hi! I've been trying to call mobiles in Poland from UK. I managed to get through only once, but other times I get an automatic reply that I can't call the numbers I'd chosen. I'm sure they're correct!The online guide to my problem suggests checking whether my subscription covers Poland (though I'm sure it does as I managed to call that one time). It says "Sign in to your account, click your existing subscriptions on the left, then click Settings next to your subscription. The information is displayed". I can't see any Settings in my subscriptions, it only suggests topping up credit, which I don't need... I find it very frustrating, so I'm hoping you'd be able to help me. Thank you in advance, Aggi

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Can sign into account but can't call

Hi, I can sign into account but can only edit profile. I cant see a way of getting online and making calls. never had problem in past but can't see how to make calls. It says its on the most up to date version so not that....
any ideas anyone...please
thanks

i used facetime intead
conclusion of the day is skype is **bleep**...

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I have downloaded Yosemite and have the iOS8 software. I can make calls on my mac but will not receive them. All my iCloud accounts on phone and mac match. Are there any settings I need to adjust to allow incoming calls to come though? Please help!

Same thing was happening to me. I found that I had turned on Do Not Disturb 24 hours a day in Notification Center. This feature works through sending Notifications. Turning off Do Not Disturb fixed it for me.

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I was wondering if I could get some help.
I recently purchased a Blackberry 8320 off of an ebay store from Japan. It is an unlocked phone GSM phone.
I live in Canada and I cannot make calls, it just says "Call Failed" but I can recieve calls and I can send and receive text messages.
Does anyone know what I can do to fix this?

Hi and Welcome to the Forums!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you will need to contact your carrier for assistance.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't make calls but can receive calls

can not make calls but can received calls

According to your profile you have IOS 2.x? Strange!
iPhone 4 came with IOS 4 in June 2010 not IOS 2.x
Call your carrier and ask them why.

Premium Active but can't call

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