Premium rate texts.

My mother, a 77 year old lady who hardly understands English language, has been sent unsolicited premium rate text messages by 3 companies to her Nokia 3410.
[She uses it only to call and receive calls from her family. No personal sms messages, whatsoever, has been sent or received on this phone.]
When I contacted them about this, 2 of the 3 companies refunded what they charged through the T mobile monthly bill. The other company, "CORE INTERNATIONAL s.r.o, Pocenice 203, Pocenice-Tetetice, 76833, Czech Republic" insists that the certain apps were downloaded (which is a blatant lie) and refuses to reimburse. The company "txtNation(dot com)" is the 'go between' in the UK.
I am just wondering whether anybody else had this experience with unsolicited, premium rate sms messages and how to get them to reimburse. Thanks for any helpful input.

If you contact the phone carrier (I assume T-Mobile) they should be able to block all premium rate numbers from contacting your Mother. I had the same problem using them with receiving unsolicited sms for which I was charged & a quick call to 150 via the mobile phone to that carrier sorted it.

Similar Messages

Billing for premium rate numbers

My last phone bill included 2 calls to 2 premium rate numbers I did not call (£18). Payphoneplus does not recognise the source of the numbers nor does BT. BT insist the number was made from my house but this was not so. They want paid and will not accept that they have made a mistake. How do I get them to accept that they have made a mistake?

s-teem wrote:
Thanks How do I prove that the numbers were not called from my landline? Will TalkTalk have this info?
Now that is the problem.
The calls may well have been made from your landline, but not necessarily by you. If no-one else has access to your property (or dect access to say a cordless system) - e.g. relative, cleaner etc, then there is a slight possibility of a dodgy engineer making these calls say at the exchange or the street cabinet. It could even be an exchange software fault.
It's not clear what the calls are for (e.g. vote line, win line for scratch card etc). If the call length on your bill actually does give the cost of £1.53 a minute, then at least it can be confirmed as those numbers, and not anything else - e.g. international call to somewhere - perhaps missing off some digits.
Were the date/time of these calls in amongst a general list of dialled numbers - that you may be able to recall making calls to something at the time ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Premium rate number on my bill

BT has billed me for a premium rate call to an 0906 number for a call i didn't make. I've looked it up and it comes up as a company I have never heard of. Customer services are telling me I have to pay for it. I am the only adult in the home and I wasn't at home when the call was supposed to have been placed.

Hi Keith,
yes I have a sky box.
These are the details for the number from phonepayplus.The call was supposed to have been made on 28 may 2012 at 16.51 lasting 5 minutes and 3 seconds.
09069990995
Customer care number:
0798 538 6167
Search result provided by:
srex ltd
Service connected on:
02 May 2012
Service terminated on:
This service is still operating
Name of service:
customer support service
Type of service:
srex ltd has not provided this information
Service description:
srex ltd has not provided this information
How much does this service cost?
srex ltd has not provided this information
If you would like to find out more about this service or have a question about it then you should contact srex ltd
33 albert street
colchester
c01 1ru

Premium Rate Numbers on My Bill

I am trying to sort out an issue. At the time, I had 2 telephone lines from BT. The problem is, I have 2 numbers on my telephone bill I did not call:
Number supposedly called: 0911 100 0054
Sat 26 Jan 15:34 0911 100 0054 Premium Rate 4:41 £ 7.350
Sat 26 Jan 15:25 0911 100 0054 Premium Rate 4:42 £ 7.370
As you can see, both calls were made at around the same time. One on each of my lines, at the time. Now, I'm thinking, how many times has this happened in the past?
I live in a 1 bedroom flat and work from home. So, it is impossible someone else accessed my property to make the calls. But, I did not make the calls!
BT don't want to know. BT will not refund me the money someone has stollen from me. BT told me I must pay my bill or they will take me through the debt collection process.
For the record BT, I do not except responsibility for the calls made to the number listed above. Even though I am being made to pay for the calls.
I have contacted www.phonepayplus.org.uk and they told me some real interesting things about the premium rate number above. They are dealing with my complaint. I also contacted www.actionfraud.police.uk. They couldn't really help me, but, I left a report in case it helps someone else in the future.
And, why does BT refuse to handle these types of complaints, well, differently? Surely BT can see that something isn't quite right? And why do I have to just to pay? It seems BT are just condoning / profiteering from the situation, if, they are not prepared to investigate. Sorry, but it's a joke, in my opinion.
Has anyone else experienced this type of fraud?

No, I do not work for BT, the only BT employees on this forum are the forum moderators.
Title of this forum is,
Join the conversation in our Customer Support Community
This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Premium rate call dispute

hello
I need urgen help. I have been hit with over £500 pounds woth of premium rate call charges that i dispute. Most of the calls were made when i was alseep the rest when i had left for work. i do live in a house share but the phone is under lock and key in my bedroom.
After many calls to bt it was raised to the high value billing team only for their investigations to send me back to square one as they have refered me back to the accountd department.
this matter has been reported to the police who have given a crime referenc number. All the calls were on sunday 15th april and details can be provided
Please some one help before this issue drives me mad and ends up in the courts
Mr S Yates

I'm sorry but I can't see how I or any customer can help you with your problem. I'm not even sure the mods can help as this appears an accounting problem and it has already been investigated. you can try the mods but I not sure how they can help
contact mods
can take up to 3 working days for mods to contact you
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Premium rate calls

My daughter-in-law received her BT bill as normal and noticed a single call charge of £28 for a 20 min call to a number she did not recognise .
She rang BT Help (customer services ) and asked the seemingly innocuous question "Who does this number belong to?" .
Oh dear , you can't do that .
But we need to know if someone is misusing our phone . Sorry , we cannot tell you , that info is confidential .
And so on , for 25 minutes until eventuially it transpires that the call was to a Tax Advice Service .
The light then dawned , she had phoned directory enquiries and asked for the number for HM revenue , and was given this 09---------number .
It turns out to be an official sounding set of worms who prey on people who have tax queries and will "sort any problems ".
All she rang for was to query an apparent over-tax of £15 .
OK , she fell into the trap like many before her and no doubt many in the future .
The same ratbags advertise on the internet with a page layout that at first glance seems to be the usual You Gov format .
So , she made a mistake but , why did BT keep arguing for 25 minutes that she could not have the firm's name before finally giving it ?
Why is the supervisor always busy and cannot come to the phone ?
Why can they not ring back when they are not busy ?
Why do BT make such a pig's breakfast of Customer Service ?
And , if you have rung a number , what is so secret about it that BT won't tell you on request ?
PS Just to let you know , avoid the following number prefixes if you do not wish to be ripped off
0345 , 10pto45p/minute
030 , 10p to 40p/minute
0800 , from other than BT , 14 to 40p/minute
0808 , ditto ,
0845/0844/0843 , 1p to 11p by landline ,14p to 41p mobile
0870/0871/0872/0873 , same as 0845 , but maybe more
09 , 9p to £1.69/minute from landline , 50p to £2 .50 from mobiles

mikanmart wrote:
The light then dawned , she had phoned directory enquiries and asked for the number for HM revenue , and was given this 09---------number .
It turns out to be an official sounding set of worms who prey on people who have tax queries and will "sort any problems ".
She should surely take that up with the "directory enquiries" she phoned. Sounds like that particular outfit has employees who are paid to give the wrong information.

Ovi store question. Nokia 97.

Are we now charged for receiving the confirmation text saying our purchase has been completed? I only ask because I have two premium rate text charges on my phone bill - one for £3 the other for £1, both sent immediately after a purchase, as the original purchases only came to £1 each I feel this charge is unfair especially as nothing has been mentioned.

Bit disappointed with contacting Ovi store about this, they replied quickly saying it was data charges, when I tried to reply telling them I had unlimited internet so the charge wasn't for data I was informed that I'd have to fill out the online form again. I phoned them instead & was informed to contact my phone operator (T-Mobile) as the texts were free, I did but they told me the text came from a premium rate number so weren't free although they did refund the cost they said it was a one-time thing. Perhaps I'm just with the wrong provider for the ovi text to be free.

Premium Text Charges to BT Broadband

I received a marketing text from BT asking if I was interested in finding out about the new handsets and to reply if I was. I replied and was called back. I decided I did not want further texts and sent a "STOP" text. I get my bill this month and the text message and the STOP message to BT did not come out of my bundle but were charged at PREMIUM RATE. Very naughty of BT to send a marketing text asking me to reply and not warning it was premium rate and charging again to stop these texts.

Hi tjrad,
Can you email me your BT account details to [email protected] so I can look into this for you? Can you also include a link to this thread so I can come back to it?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Fraudulent charges from Premium text messaging company

Has anyone had to deal with guessology.com and their deceptive surveys? Just had an encounter where they attached an unathorized survey to facebook. The claim was they were doing the survey for facebooks 6th anniversary and they were offering prizes. The survey asked three questions one which was cell phone and email address. After the cell phone number was entered the text messages started coming in without a 4 digit authorization code. The company was texted to stop twice but not before they sent 9 text. Did some research and this company has a growing history of fraudulent billing for text messages.
I contacted verizon customer service and got a bunch of runaround answers about how verizon bills for the premium service text messaging company but they really don't have anything to do with them and if there is a complaint then the verizon customer cannot file a dispute through verizon. The not so customer service orientated Verizon rep. tried to claim no one else has ever complained about this type of fraud before to Verizon. I highly doubt no Verizon customer has ever complained about fraudulent text message billing.
Does this sound remotely right? So Verizon is claiming they will take money for a fraudulent charge through their billing service but will not take a dispute regarding that charge? If Verizon is offering their billing services to bill their customer for another compnay then they should also be taking disputes if a Verizon customer has been wrongly billed through Verizon regardless if the billing is for another company. Otherwise Verizon should not allow third party vendors to use them for billing.

Welcome to the boards.
If you do a search, we have beat the premium message subject and how we get them to death,
They ask for your Cell number, but if you search the Terme and Conditions PRIOR to entering the number, you would have known they were going to charge you for the 'Survey'. Some surveys on FB will take your mobile number if you publish it for friends to see and send you surveys and such. But all on FB do spell out what happens, albiet in very small and light gray lettering.
When trying to stop the texts, you only enter STOP, nothing else.

Free Premium text isn't

Hi new to skype premium and text won't work (wants to charge me but no skype credit cause its supposed to be included free) Much appreciate your help!!! Gord

Be sure that you are using the Type tool, and not the type mask tool
Set your foreground color chip (lower left of work area) to a color that contrasts with the background. White on white will not be visible, for example.
Set the font pt size to a large value. In the tool's option bar, highlight the value that is displayed, and replace with a larger value ----try 120. You are not limited to the options in the drop down.
Please post back with your progress.

FreeMsg £2.50 weekly charges for texts recieved.

I have received since march charges for £2.50 a week to recieve a text message as below; FreeMsg: UR subscribe to hot New Babes unlimited sexy videos for £3 per week.
Helpline 08081349827 SP: Intrugo Ltd text STOP to 82999 to stop. I have no knowledge of signing up for this or what this subscription offers, how do i stop the subscription, the number 82999 costs to text and im unsure if this will just confirm my number and subscribe me to other services. I have already logged a case with phonepayplus.org.uk , but have heard nothing in 9 days and am stil lgetting charged. How do i go about blocking these from my account and how do i get a refund? Log:date day time number company reference cost
22 Mar SUN 12:54 700038340 Text Rec'd 2.500
29 Mar SUN 13:08 700038340 Text Rec'd 2.500
5 Apr SUN 12:54 700038340 Text Rec'd 2.500
12 Apr SUN 12:55 700038340 Text Rec'd 2.500
19 Apr SUN 12:53 700038340 Text Rec'd 2.500
26 Apr SUN 12:53 700038340 Text Rec'd 2.500
3 May SUN 20:38 700038340 Text Rec'd 2.500
10 May SUN 20:01 700038340 Text Rec'd 2.500
17 May SUN 19:54 700038340 Text Rec'd 2.500
24 May SUN 20:05 700038340 Text Rec'd 2.500
31 May SUN 19:03 700038340 Text Rec'd 2.500Current Bill (Not yet paid)
07/06/2015 19:50:00 700038340 00:00:00 £2.50
14/06/2015 19:03:00 700038340 00:00:00 £2.50
21/06/2015 19:37:58 700038340 00:00:00 £2.50
28/06/2015 19:39:43 700038340 00:00:00 £2.50

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator PhonepayPlus or the firm itself. You can check out those nos. yourself on that site.
PhonepayPlus has the following information about shortcode number:
82999
Customer care number:
0800 157 7502
Customer care email:
[email protected]
Search result provided by:
GSO MMBU Private Company Limited
Service connected on:
14 November 2014
Service terminated on:
This service is still operating
Name of service:
Veoo
Type of service:
GSO MMBU Private Company Limited has not provided this information
Service description:
GSO MMBU Private Company Limited has not provided this information
How much does this service cost?
GSO MMBU Private Company Limited has not provided this information
If you would like to find out more about this service or have a question about it, then you should contact the service provider: GSO MMBU Private Company Limited
10th Floor
The Tower Building
11 York Road
London
SE1 7NX
You could try texting STOP to the number, but it may cost and may not work.

I have received 5 texts today telling me I have signed up for 5 different news.

I have received 5 texts today telling me I have registered for 5 different news etc services. I have not done that. How can I stop these services and prevent anything similar happening again?

What no. are they from?
These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator PhonepayPlus or the firm itself. You can check out those nos. yourself on that site.
You could try texting STOP to the number, but it may cost and may not work.

In USA and can't make calls or send texts but can recieve

Hi.
As the title says I'm in the USA bit I can't make calls or texts to anyone.
I called before I went and asked if everything would be OK and even bought a bundle that I can't use.
Please request pm and I can reply on hotel wofo for the next 30 mins until I'm kicked out.
Lawrence

Hi
Welcome to the EE Community!
If you have been a customer for over 6 months you can enable this by logging in to My Account.
Once logged in > Click your Device > Scroll down to Manage this device > Click Usage Controls > Click Allow on Call Abroad and Premium Rate.
If this is not an option let me know if you are a Pay Monthly or Pay as you Go customer and if you are on EE, T-Mobile or Orange.
Thanks.

Stopping unsolicited text messages

I receive unsolicited text messages frorm 82288 which cost £3.75. can you please help to stop these messages? ThnksGeoff Jenkins

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator PhonepayPlus or the firm itself. You can check out those nos. yourself on that site.
PhonepayPlus has the following information about shortcode number:
82288
Customer care number: 0333 202 7721
Customer care email: [email protected]
Search result provided by: Xinion Limited
Service connected on: 16 January 2015
Service terminated on: This service is still operating
Name of service: Dedicated Shortcode
Type of service: Competition - non-scratchcard
Service description: Xinion Limited has not provided this information
How much does this service cost? Xinion Limited has not provided this information
If you would like to find out more about this service or have a question about it, then you should contact the service provider: Xinion Limited
10 Priory Avenue
Northwich
CW9 8UA
You could try texting STOP to the number, but it may cost and may not work.

Premium Messaging Charge

I realized I have been charged 9.99 for the last 3 months. Verizon Customer Service said they could not help me other than to block the messaging from now on. The said the charges camer from NewsUCanUse but they had no phone number and no way to contact them for a refund. I went to NewsUCanUse website and there is no phone number. Luckily the number was attachted to a text on my phone:888-833-0755. I had to tell the rep how I got the number before I could proceed. She said to sign up that I would have had to enter my phone number into a website and then went in my phone and put in a password. I did not do this ever. Thankfully they gave me a full refund immediately.

CharmingPhlsphr wrote:
wolfgang510 wrote:
I realized I have been charged 9.99 for the last 3 months. Verizon Customer Service said they could not help me other than to block the messaging from now on. The said the charges camer from NewsUCanUse but they had no phone number and no way to contact them for a refund. I went to NewsUCanUse website and there is no phone number. Luckily the number was attachted to a text on my phone:888-833-0755. I had to tell the rep how I got the number before I could proceed. She said to sign up that I would have had to enter my phone number into a website and then went in my phone and put in a password. I did not do this ever. Thankfully they gave me a full refund immediately.
The problem is that over the course of days, weeks, or months, the ability to discern the specifics of what did or did not happen become weakened. You could have been signing up for a valid website or using apps on Facebook and did not uncheck a little box that explains that it authorizes third parties to contact you (I see this little box everywhere). There have also been reports that some Droid apps downloaded from the Google Marketplace have been setting up Premium SMS services. With all of these possibilities, it is nearly impossible to discern what exactly was performed to cause the service to appear in the first place. If I can make a solid recommendation, block the service.
Read your monthly bill detail carefully each month that is how we picked up Premium Messaging charges on two phones @ $ 19.98 each, scheduled to bill monthly. Four separate 5 digit numbers ranging from dating services to ring tone downloads, none of which where legitimate on our part. Because I took the initiative and waded into Verizon's automated voice customer services I was able to have them reverse all premium messaging charges off my bill. Unsubcribing to the individual text messages worked but I recommend going online @ Verizon.com and blocking all further "Premium Messaging" text messages on your cell phone.
Verizon is complacent in this scam, even though my charges where readily reversed by Verizon, I feel they continue to have culpability in this matter. Verizon facilitates the scam by allowing usage charges to appear on their monthly billing, counting on most people pressed for time to pay their bill without looking at the usage line items.

Premium rate texts.

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