Premium skype problem

So basically I got skype premium by purchasing a 110$ Or something around voucher and got skype premium with $100 left for me to spend .
But when I try to call people it asks me to buy credits again and I'm unable to get a skype number even.
But in my purchase history there is a $100 voucher added to my account and delivered.
Expecting some help thank you

Dear Skype customer service
I purchase premimum account from Skype since Nov 2013 and until now, each time I try to use to call land line in Vietnam, I have problem.  Do you have support to Vietnam.  It is so hard to contact and get help from Skype. 

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