Premium subscription and calling landlines

I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!!  Whats going on!!!!

dizzle wrote:
I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!!  Whats going on!!!!
Did you pick a specific country for your unlimited calling to landlines?  If so, which country?  And what number are you trying to reach (omit the last 4 digits - we don't need to see the full number).
The problems may be related to the number you are trying to reach.  If the number is a mobile number, it would not be covered by Skype Premium.  You'd have to either have Skype Credit on your account, or purchase an additional subscription to cover calls to mobile phones in a particular country (if a subscription is available for that country).  The other issue may be that many countries have special classes of numbers that are not considered "landlines" in the context of any Skype subscription.  These numbers are usually referred to as "special service" or "shared cost" numbers.  They may be landline phones, but with different rate structures.  Examples of these include 0845 and 0870 numbers in the UK and 13 and 1300 numbers in Australia.  These special numbers are only reachable using Skype Credit.  You can usually see what some of these numbers are when you look at the "pay as you go" link at the bottom of this page, and select specific countries. 
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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    dizzle wrote:
    I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!!  Whats going on!!!!
    Did you pick a specific country for your unlimited calling to landlines?  If so, which country?  And what number are you trying to reach (omit the last 4 digits - we don't need to see the full number).
    The problems may be related to the number you are trying to reach.  If the number is a mobile number, it would not be covered by Skype Premium.  You'd have to either have Skype Credit on your account, or purchase an additional subscription to cover calls to mobile phones in a particular country (if a subscription is available for that country).  The other issue may be that many countries have special classes of numbers that are not considered "landlines" in the context of any Skype subscription.  These numbers are usually referred to as "special service" or "shared cost" numbers.  They may be landline phones, but with different rate structures.  Examples of these include 0845 and 0870 numbers in the UK and 13 and 1300 numbers in Australia.  These special numbers are only reachable using Skype Credit.  You can usually see what some of these numbers are when you look at the "pay as you go" link at the bottom of this page, and select specific countries. 
    Hope that helps!
    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

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