Premium user repeatedly blocked despite a dozen re...

Closed a credit card in Nov 2014 and placed a new one on my Skype acct xxxxxxxxxxxxxxx but Skype keeps billing the old card and every time it gets a chargeback, it closes my account forcing me to endure filling out the online form and then on average a dozen emails often repeatedly asking me to give part of my credit card numbers and other info to ensure it is me.
After a couple of weeks, my acct. is released until again they try to charge my old card and we do the merry-go-round again. This is now three times ! A different person keeps answering email and refuses to acknowledge my detailed descriptions of the past problem, just robotically asks me to wait and send more info. Not one request (up to 32 emails now) to escalate to a supervisor has been even acknowledged, much less respected. SUPER FRUSTRATED !
After more than a decade of using Skype this is my first problem but I am goiing from a big fan to a hater of the software and the company because of the callous treatment. Appreciate any help !

Hi,
Sorry to hear about your repeated blocking. You account was reviewed again by Skype CS and should have been unblocked (for the last time) again.
Unfortunately the chargeback process of credit card payment providers can trigger some unclear data points for our payment backend which caused your account to be blocked multiple times. Our payment team has taken your case as an example to review this process and work out some changes to prevent this from happening again.
Sorry again on behalf of Skype for the trouble. I hope we can win back your trust and support.
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<Duplicate post and will be locked. Please see any replies at How can I block text msgs?.>
NOTE: THIS MESSAGE IS INTENDED AS INFORMATION SHARING
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Message was edited by: Maki
Message was edited by: Verizon Moderator

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