Preoder Ipods and returns
Hello I was thinking of Preorder an Ipod touch. I live in NY. If I get one online and it has a bad LCD can I take it back to the Apple store here in NY?
According the Apple Customer Service rep I spoke to, some apple stores will accept online order returns and some will not, it is at their discretion. I suppose this depends on whether the manager at the store you purchase from is in a good mood.
Similar Messages
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Apple "fixed" my ipod and returned it Windows formatted
Apple "fixed" my ipod and returned it Windows formatted - is there any way to get it back to Mac formatted so it can get updates?
Restore it on your Mac. Restoring will erase and reformat the iPod's hard drive, reload the software and put it back to default settings. Once the restore is complete follow the on screen instructions and it should connect to iTunes and give you a prompt to automatically update your library onto the fresh installation. If you want to update manually or using selected playlists choose no and it will default to manual mode and you can choose whatever setting you like: Restoring iPod to factory settings with iTunes 7
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Hey i have a question regarding the apple ipod and return which hopefully--
could be easily answered.'
Hey my name is Isaac. I am an earlier buyer of the Ipod got it a week or two into sales. When i got my ipod at first it would freeze way too often. My case is to plead for another one although it wasn't successfull,(apple service) well anyway so my screen is pretty bad right now so, scratches are horrible. the case which the ipod came with didn't work, so it's getting hard for me to watch anything on the video, plus there's a couple of dead pixels. So the problem is do you think they'll send me another one, for retutrn of course
ps-heard ther tardin in nanos which are scratched so this is a big question,
thanks so much a reply is greatly appreciated,
thanks again
Isaacps-heard ther tardin in nanos which are scratched so this is a big question"
This is more myth instead of fact.
Dead pixel issue:
IPOD Missing Pixels - http://docs.info.apple.com/article.html?artnum=22194
Apple will not replace an IPOD because of scratches. How bad are they? -
i returned my old ipod and ordered a new one a few days ago and i was never given a tracking number for the new one that is being shipped
Go to the Apple Store webpage and in the upper right go to Account and select Track an Order. There you will find the status of your order. You only get a tracking order when the items ships.
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How can you keep your iPhone 4 (using it as my car's iPod) staying on the Audible app? When I leave the car and return to continue hearing a book, it has switched to iTunes.
The first time an iPhone is connected to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device or to set up the iPhone as a new iPhone.
The former does as provided - it transfers the backup for the other iPhone or iOS device to the iPhone replacing all data on the iPhone that is included with the backup being transferred. The latter does nothing allowing you to make your various selections for the iPhone sync preferences with iTunes.
This is designed to be done right away with a new iPhone.
If you don't have a backup for the iPhone with iTunes on your computer and don't have an iCloud backup that hasn't been updated since choosing to transfer the backup for your iPod Touch to the iPhone, the data that was on the iPhone is gone. -
The songs on my Ipod Classic wont play at all although you can feel and hear the machinery working hard. The tracks are not playng at all but you can see the Ipod rewinding them all and returning to the album. And this happens to the second IPOD I just got!
First off, I would STRONGLY suggest that a external hard drive would make you life much easier by at least being able to back up your songs on the external drive for when you need them. Even if you don't want them in the iTunes library, you can have them all ready on the external to be re-added as needed. You can get 100's of gigs for under $100 shipped.
Anyway, since you used Yamipod, are all the songs back on the computer? If so, I would go ahead and restore the iPod, let iTunes then resync everything back to the iPod, then switch it back to manual and see if the restore and resync clears up the issue.
Patrick -
My iPod Classic was stolen and returned to me by police but now it "cannot be synced because it cannot be written to or read from". I noticed the thief had changed the format to "windows" but I have restored it and still get the same message.
If the media is in the library then yes it is that simple. Connect the device, load it up with your media. The problem is when you try to connect a full device to a new empty library on a new computer when iTunes will offer to replace the content on the device with that in the local library, i.e. nothing! (For anyone in that position see Recover your iTunes library from your iPod or iOS device).
You should be able to add your devices at https://supportprofile.apple.com/ though I'm not sure what happens if the second hand iPod was previously registered.
tt2 -
Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up-to-date:
Done all of the above...everything is in order, still cannot connect to the store. I have the 5th gen iPod and $50 iTunes gift card that I cannot use(been trying now for 6 days). I am going to return both of these items if I cannot find a fix for this.When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops -
when i'm useing my ipod and i'm useing the instagram app. I feel my ipod starting to get really hot. i am also having problems useing app and them all a sudden closing on me and ipod will return to the home screen
It is not unusual for the to get worm when using some apps.
For the app problem see:
iOS: Troubleshooting applications purchased from the App Store -
My itunes wont let me download podcast to my ipod, and i have a podcast account for bob and tom, i have them download to itunes but cannot get them to the ipod. I dont know if its my my computer or my ipod.
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Apple broke my iPod and refused to fix it, What should I do?
Sometime around the end of September, I downloaded iTunes version 5.0 (I believe). The first time I opened it, it told me I needed to download the software updater for my iPod mini. So I downloaded the Software Updater, then the problems started.
This was two months ago, so I don't remember exactly everything that happened.
I clicked "Update" from the choices, and it was updating my iPod. Then the program froze. I eventually closed it, and my iPod had that file folder icon with the ! on the display. I ran the Updater again, and it froze again. I went to the website, and tried everything, even selecting "Refresh" from the software updater, and it froze again.
The software updater broke my iPod.
So I sent it in for service one month later. I would have sent it in sooner, but when I saw they were going to charge me $30 for shipping to fix their mistake, I was outraged, and sent them an e-mail. They never replied.
So I sent my iPod, and they sent it back unfixed. Over the course of three weeks, I sent them maybe four e-mails, and it took them that long to reply. They told me they have the right to refuse service on any iPod.
And if that wasn't bad enough...
I can't uninstall iTunes off my computer. I want everything Apple-related off my computer, but they did something so I can never get rid of iTunes, I know it.
I'm a young college student. I can't afford to buy another MP3 player. I think Apple, a multi-billion dollar company, can pay to fix my iPod that their program broke.
I just don't get it...SO you waited a month, got more ticked off and then decided to send it in for $30?
Yes. I know that sounds stupid, but they didn't reply to my e-mail, so I eventually succumbed to their wicked practices and sent it in with a service request.
Do you meanit didn't work or did they tell you they did nothing to it?
There was a letter saying they didn't fix it, and to call a phone number if I had questions. The phone number was just a recording of the letter they sent.
They told you the warranty was void because of something you did to the iPod?
I sent it in for the ! file folder problem, and they didn't fix that. I don't know why.
Start -> Control Panel -> Add or Remove Programs
Yeah, no kidding.
I've tried that a few times, and the Uninstall program never comes up.
So I downloaded the new version of iTunes, figuring I would try to uninstall the new version. But I can't install the new version. Error #1627 or something.
Have you tried all the links on the iPod Service and Support page?
Yes. When I first got the file folder icon, I did everything on the site. Tried resetting it, and nothing happened. Tried putting it in disk mode, but nothing happened. Left it plugged in for hours. Did it while it was plugged in, nothing. Unplugged it and tried again, nothing.
It's been unused for nearly 2 months now.
I just want them to fix it. Is that so much to ask? Their program caused the stupid ! folder icon to come up and keep my iPod from working. Yet they refuse to help me. It took them 3 weeks to answer my e-mail, and all they did was send me the same form letter I got with my returned iPod, and on the phone.
I swear, I am never buying another Apple product as long as I live. Awful awful customer service. You can't even get a human response out of anyone. -
Please help, I moved my music from library 2my ipod, and it's not there...
I've uploaded my music onto my library, which including converting music to a compatible format, and moved it to my ipod in iTunes. In the list everything is there. However, once I disconnect my ipod and switch it on, only 4-5 songs appear. Yet I've moved about 80 songs onto it.
Can someone help me? I have so much music that I want to put on my 30gig ipod, but if I can't get it to work, I'm considering to return it. (Which is sad cause it was a 21st Bday pressie.)
Any help would be much appreciated.
Thankyou.Read this article http://docs.info.apple.com/article.html?artnum=301748
If you don't want a bunch of sub-folders all you need to do is create a new Compilation and call it - mp3's or what ever - select all the tunes that you want in that Compilation from the main iTunes window - CMD-I and Compilation =Yes. All those tune will now be in on folder located in the Compilations folder of iTunes. For this to work you also need to select the 'keep' option.
MJ -
Just got a new computer, and I want my songs off my iPod and onto my iTunes
So, I just got my new computer, and I have about 400 songs on my new iTunes. However, on my iPod, I have around 3,000. Some of the songs, however, I no longer have the cds for. I really don't feel like buying or tracking down ALL of those songs again. Is there a way I can get the songs off my iPod and onto my new iTunes? And no, I'm not trying to give all these songs to my friends or anything, I'm just trying to keep them all! If I could get an answer soon, that would be great!!!!
Thanks!Connect your iPod to your new computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. When your iPod appears in the iTunes source list change the update setting to manual, that will let you use our iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod.
The transfer of content sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
TuneJack Windows Only
iPod2PC Windows Only
iGadget Windows Only
iDump Windows Only
SharePod Windows Only
iPodRip Mac & Windows
YamiPod Mac and Windows
Music Rescue Mac & Windows
iPodCopy Mac and Windows
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay. -
New Ipod update screwed up my ipod and now it won't connect
My computer got reset over the weekend and I had to put all my ipod songs on the computer again. I did that and was about to connect my ipod to sync to the new Itunes. I decided to download and install the new update (which I had been avoiding doing for a while) for the ipod. It downloaded it, but when it tried to install it on my ipod, he gave me an error message. Now, all my ipod Touch shows me is a picture of a USB cord, the Itunes icon and an arrow pointing between the USB and the Itunes icon. I think this means to connect it to Itunes but Itunes doesn't find it when I connect the ipod. I've tried restarting the ipod but it doesnt work and I can't bring it back to factory settings if I can't connect it to itunes.
hi hanka
you can do a few things (but make sure that all your music on your touch is safely sotred on your computer otherwise if you reset it you could lose all your music on your touch but not on your computer.
1. press and hold the home button the square at the bottom of the itouch for about 6 seconds (maybe a bit more).
2. http://support.apple.com/kb/HT1394
3.http://support.apple.com/kb/HT1430
reseting your ipod deletes everything on it (not number 1.) But as you are syncing your music it should be easy to restore.
to reset you hold the sleep/wake button and the home button for about 10 seconds then slide the bar to turn off your ipod and connect to your computer it will notify you (if all goes to plan) that its going restore or reset your ipod. if your music is on your computer then your music will be safe.
if none of this works apple has a returns policy if it is less than a year old and they should replace it unless you have done something that is against the warranty.
Alex
Message was edited by: Alexander Richardson -
Is it possible to take songs off of your ipod and put it them on itunes
by accident i permanately deleted all my songs off my computer and cant get them back ,,,trust me i tried everything. im wondering is possible to take songs from your ipod and put them on your itunees library?
You can't sync or drag your music back directly from an iPod to iTunes, the transfer of music is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
There's a command in iTunes 7 under File, "Transfer Purchases from iPod" you can check out. A paragraph on it has also been added to this article: How to use your iPod to move your music to a new computer
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. As iTunes 7 is just out some of these may not work with it yet though I haven't experienced any problems with the Mac software I use.
YamiPod Mac and Windows Versions
iGadget Windows Only
iPodCopy Mac and Windows Versions
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
If your iPod is set to update automatically take care when connecting back to your computer and an empty iTunes. If it is set to automatically update you will get a message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press *No* (or "Cancel" if you are using iTunes 7). Pressing "Yes" (or Erase and Sync in iTunes 7) will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. In iTunes 7 Check the "manually manage music and videos" box in Summary then press the Apply button. Don't uncheck Sync Music it will be unchecked by default when you choose the manual setting: Managing Your Songs Manually
You can also use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows hold down the Shift + Ctrl keys (on a Mac hold down the Option and Command (⌥ and ⌘) keys). This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer. Then check the "Manually manage songs" box.
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for quite a small outlay.
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