Preorder not downloading yet showing as purchased

Just wondering, my Preorder which is showing as purchased for "Get Your Heart On!: The Second Coming" is not downloading and also itunes took 3.87 out of my store credit that was spent on a vanilla mastercard. I want that money back please. I need it to buy some of the GYHO stuff I don't already have.
I'm feeling a little upset about this cause it was an itunes gift card and I got very angry when I saw I had only 21.13 in my account.
The aformentioned purchases on that card were:
Album - Wild Life - Hedley - I'm suspicious that money for this was taken from my gift card
Rock N' Roll by Avril Lavinge - money was taken for this from my itunes gift card
Here's To Never Growing Up by Avril Lavinge - money was taken for this from my itunes gift card
Let Me Go (Ft. Chad Kroeger) by Avril Lavinge - money was taken for this from my itunes gift cardf
On the itunes gift card:
604 Records: Bundled Up - Album
Thousand Mile Christmas by Matt Webb - song
Various songs from A 604 Records Christmas
Speechless (SONG) by Halfway to Hollywood
I am on a school computer and have already emailed Apple regarding a missing preorder. Please give me this money back if money was taken from me to download Wild Life using store credit when In fact, I still have the vanilla mastercard I bought the album on and the three Avril songs. I don't r emember any other purchases.
I need this 3.87 back so I can purchase atleast SOME of GYHO2 if it turns out the money isn't there for it!
Someone help me calm down about this please. I'm 17 and my mom bought me the gift card and the vanilla mastercard at seperate times.

Same issue for me & it's really annoying!
I'll click buy & itunes will say it's downloading & once finished it disappears from the ether.  If I click buy again, it will give me the usual 'youve already purchased this item' box, and always seems to download successfully the second time!
I can see this being a real problem if I purchase a track with multiple versions & on the second time of clicking buy, I choose a different version by mistake - then getting charged twice.

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