Preordered album won't download.

An album I preordered a few weeks ago was released on the 17th but I've gotten no e-mail regarding downloading it and haven't been charged for it. I know I could probably cancel the preorder, but the preorder price was cheaper and came with a few bonus tracks so I'm worried that canceling will make me miss out on that. Is there anything I can do to fix this?

Hi sparkover,
If you are having issues with your iTunes Store preorder, you may find the following articles helpful. If you haven't received the notification email and the release date has passed, there are instructions in the second article about manually downloading it (you may also want to double check that the email hasn't ended up in your spam folder).
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
iTunes 11 for Mac: Pre-order items from the iTunes Store
http://support.apple.com/kb/PH12296
Regards,
- Brenden

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