Prepaid account number

What would my prepaid account number be I want to keep my number when I change to a different service provider

We don't want to see you leave the Verizon family.
We actually assist with prepay service here, but you can contact Prepay at 888.294.6804 to get the information you need or the account number may also be listed via the My Verizon account.
TamaraH_VZW
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Prepaid account number help

would you please contact me. I need my prepaid acct number and cannot get a definite answer nor a live rep to answer phone...my verizon wireless number is (removed)
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This is not a correct answer. Prepay accounts have a unique account number just the same as postpay or contract services.

I need my prepaid account number to switch providers?

I love verizon, but can't afford it atm. I am trying to port my number with a different provider, but I need my account number, which I seem to can't find. I am using the 45$ prepaid services currently.

I called tech support and they gave it to me. The lady was really nice and understanding

What is My Prepaid Wireless Account Number?

Please confirm - is my Verizon Prepaid account number the same as my phone number? Even if I've ported it from another company previously? I saw a similar thread in the forum, but it is over 2 years old, so I wanted to confirm to make sure Verizon hasn't changed their practices. Thanks!

Hello producedude, we definitely wouldn't want to lose you as a customer! The account number is separate from the mobile number. You will want to contact our Prepaid Team at 888-294-6804.
WiltonA_VZW
VZW Support
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ATT go phone account number

I have an ATT Prepaid 'Go Phone'... I need to get my account number in order to have my phone 'ported'; how do I get my prepaid account number? It is not online with my account data and the regular ATT Customer Service folks do not have a clue!

I am so angry and frusterated. I have to change from AT&T to Stream because of a family issue and now I am unable to get my account number. Are you just hoping to keep me with AT&T? It is not going to work and I need my old number because I do charity work for shut ins. Please give me my account number!!! I cannot call 611 because I do not have the sim card for Att in my phone. I do not have a land line.When I call the 800 number they say I have the wrong number and tell me to call 611 and I end up with Stream. This is not right.

Account number prepaid

I have a prepaid and was told to port my number I needed my account number. Anyone know where you find it? Or do I need to call customer service.

I believe your account is your 4 digit password. if you have not set up a password then just use the last four digits of the cell phone number. Or call prepay support at 888-294-6800

Where can I obtain my account number? I am a Verizon prepaid moto g user. Thank you

Where can I obtain my account number? I am a Verizon prepaid moto g user. I need to verify my account number and my PIN/password.
Thank you

You need to call the prepaid customer service number and ask them. It should be *611 from your phone.

Unable to activate new phone on my prepaid account

I have a replacement phone to add to my existing prepaid account. I followed the directions via the phone number to activate it online. However, I get a message "My Verizon is temporarily unavailable as we work to improve our system to serve you better. We apologize, please try again later". I have been trying this for several hours. There was no Live help available for prepaid customers. So I contacted Live help via the sales page (knew they'd be there). They sent me to prepaid customer service (supposedly), but after waiting online for 5 minutes, I was informed by that rep that she could not access a prepaid account and gave me a second phone number to try. I asked if this would connect me with a person and she said yes. However, it sent me to an automated message that gave me 2 choices- go back to main menu or hang up! So, I dialed the 3rd phone number- provided in my phone's manual. Entered my current number, phone MEI & SIM numbers and it automated response says that it was sending me to a customer service rep- then I get a message that I was disconnected and needed to redial that number- which I didn't have! Worst most ineffective, fraudulent service I have ever encountered. I have funds sitting in my prepaid account being held by Verizon and cannot activate the new phone with my existing number. How do I activate this phone? If my only option is going to a service center- then Verizon should be telling existing customers that instead of deliberately giving out the wrong information.

It doesn't. I was able to load in phone information(MEI/ SIM) and the prompt said it was sending me to a customer service rep, but it disconnected and I only got a message saying to redial that number (that I was robo- forwarded to).
I have attempted online, live chat, called *611, *22898, 555-294-6804, 866-893-7723, and 877-777-5759. Nothing works. Will head to verizon center and have them clear phone so I can return. Will probably switch to a new carrier and another new phone.

ALL I WANT IS MY ACCOUNT NUMBER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been calling I cant reach a ******* human, Ive been all over this website. All i want is my ******* account number!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

First off knock off the all caps.
Secondly we don't work for verizon wireless so we have no idea what your account number is.
I told you to read your invoice, let me guess you don't have paper billing ?
In that case you either log into http://www.verizonwireless.com (this site) you need to know your phone number, and your My Verizon password or you have to register.
Then click on My Bill and your account number is there. Or as Tiki said if prepaid its your telephone number.
Good Luck

Find account number? Urgent.

How can I talk to customer service to receive my account number or can anyone help me find it? For some odd reason I'm not the account owner on my account so I can't view the bill and see the account number there.
I've called the customer service line for an hour or so and have been completely unable to talk to a human. I have a prepaid plan, am I correct to assume that my account number is the last four digits of my phone number?
This is fairly urgent, I need to know this within the next hour, could anyone please help? The live chat has also been unavailable all today so far.

You have to call the prepaid customer service number which is (888) 294-6804. No one here on this peer to peer community forum has access to that information.

Verizon keeps deleting my prepaid account

I have an iPad that needs wireless service only when I travel. When I bought the iPad I was told it was possible to turn service on and off at will. When I tried to add it to my postpaid phone account I was told no, you can't just turn off service and turn it back on again. They suggested a prepaid plan. So a couple of times I have activated the prepaid plan but when I suspend service (I'm not traveling) after a while, they delete my entire account. It seems the only way to reactivate is call and spend a lot of time on the phone or go into a store (usually not convenient). The last time this happened I had to do both --- spent several hours trying to get the iPad reactivated. What is going on here? I can understand that phone numbers cost them money and they may want to reclaim the number after a few months of inactivity (although it's quaint that a device that is not a phone requires a number) but why delete the whole account?
The last time this happened it took them about six months to delete the account. But this time my account was inactive (unpaid) for only a week, and they deleted it just minutes after I had a very confusing and frustrating chat with Verizon, where I asked if they could turn on the account for just a day (the daily plan) later in the week. She said that couldn't be done. I had to call on the day I want service. Coincidence, or did she delete the account to get back at me for leaving her a poor review?
After years of expecting generally excellent customer service from the postpaid said, I am so surprised at all the difficulties with working with a prepaid plan. I've had the following problems:
It's difficult to find an agent, online, in a store, or on the phone who knows what's going on with prepaid.
The $5 daily plan, though advertised, does not show up as an option (when my account is worki5ng).
The website is confusing. For example, when you want to make a payment to renew your plan for another month, the option you have to choose is "Add a New Plan"
I thought I had turned on auto renew but it didn't. Could be my bad memory.
The My Verizon app doesn't work on the iPad. I always says "Service temporarily unavailable. Try again later."
Logging in through Settings/General/Cellular Data/My Account doesn't work. It insists on an email login, which I don't use for either my postpaid or prepaid account.
Can't log in to my verizon website on Safari on the iPad. Can only log in on the computer.
Give me a break. Spend an hour or more on the phone to turn on service for a day? On that day? And they make $5?? How much do they pay their agents to do this?

Hi, I'll try to answer a few of your questions:
I can understand that phone numbers cost them money and they may want to reclaim the number after a few months of inactivity (although it's quaint that a device that is not a phone requires a number) but why delete the whole account?
Ok, your iPad got a phone number, even if you don't use it as a phone. Why? because that's the way their system handle the information. Usually to lose an account you have 3 months without making a payment.
Coincidence, or did she delete the account to get back at me for leaving her a poor review?
Could be, especially if you were rude. But I guess this was a rethorical question, no one can know the real answer.
How much do they pay their agents to do this?
To do what? deal with you? that's included on their salary. Maybe they should get a rise...
Maybe you could see if Verizon got a plan easy to mantain, example by paying 5$ monthly or something and you'll avoid all those inconvenients.
Have a good day

Why does dialing *100# (to check prepaid account balance) work from dialer but not from contacts?

Hello,
to check my prepaid account balance, I can dial *100# and my carrier sends me back a message with the balance information. I used to save this number under my contacts in my "feature phone" and it worked great.
With the ZTE Open from Movistar (Spain), dialing the number from the dialer works, I get the requested message. However, when I save this number under my contacts and I dial it from there, I don't get the requested message.
From the dialer, it doesn't really dial but sends information to the carrier which sends information back. From within the contacts, it seems to be treated as a phone number which is not recognized, and I get some sort of busy tone back.
Can this be settled in some way? This would be very convenient! I guess this is true for the complete target group of FFOS.
Cheers

Going through contacts would probably take just as long as Dialing, But in this case i think it is to do with your Service Provider not the phone itself.
Remember Mozilla only make the OS it is probably your Provider that is making it do that.

I don't know where to find my Account number

I don't have a set plan with Verizon, I'd always just pay 20$ a month for unlim texting using my prepaid flip phone. I'm looking for the account number for my account on here but can't seem to find it. Any help would be great.

Ok so I tried looking for the number and it keeps taking me to the payment center cause I need to put money on my account or something, I'm not putting money on it I'm actually about to leave Verizon. I just wanted to keep the same number

LG Cosmos 2...can i activate it with a prepaid account?

I used to have this phone when I had a plan, but its just been sitting in my drawer collecting dust since I cancelled. Now I would like to activate it for a prepaid plan, but it wont let me call to activate it from the phone itself. Is it even possible to use the existing number for a prepaid account after that plan has been cancelled?

We would welcome the opportunity for you to start service with us again, thugmama. Most phones can be converted over to a prepaid plan, but we may not be able to get you the same number you previously had. Our Sales Professionals at 888-924-7937 can help with all your options and get you started with new service.
JenniferH_VZW
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Postpaid to Prepaid account

I switched from postpaid to prepaid account, now I am not able to access postpaid account using my phone number. How can I access old account? since phone number takes me to new prepaid account, I do not have a way to access postpaid account and pay bill.

Hi my name is Matthew (removed) and this is my email address and my grandma is
the owner of two Verizon numbers and her name is Spanish not a third world
country name
wolfmanjack
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Prepaid account number

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