Prepaid card issue.
Hi, I'm trying to use my Amex prepaid card for my Apple ID account. Everytime I insert my card information in my phone, it says that it doesn't match my bank records. Someone help me please.
do you have a billing address associated with this card? if it's pre-paid you most likely don't. Pre-paid cards are not guaranteed to work for Apple ID issues for this reason
another option is to purchase an itunes giftcard and put it on your account
Similar Messages
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Unable to redeem prepaid cards
I'm trying to redeem two prepaid cards--one for Photostop and one for Illustrator. I keep getting the message "The code you entered is invalid. Please try again." Just now it has changed to "We're sorry, something seems to be wrong on our end. Please try again later.". I've been trying for two days. I waited two hours to chat with support only to have the chat window stop updating when I got down to #4 in line.
Hi Josh908
If you're still having issues please send me a private message with the redemption codes and the Adobe ID you are signing in with.
Thanks
Bev -
I got an offer in the mail from Verizon that promised a $100 Visa prepaid card if I got a new phone from Comcast. I took advantage of the offer and got a new iPhone. It arrived in October and I activated it then.
The fine print on the offer says "Visa Prepaid Card mailed to account holder within 6 weeks of service activation." It has now been 14 weeks and still no prepaid card. I have called 3 times and every time I was told my request was "escalated," which I guess means "ignored."
My guess is that Verizon counts on people either forgetting about the offer or getting tired of bothering with it. I am not one of those people. If I don't get something in the next week, I'm going to the state Department of Consumer Affairs. This is fraudulent marketing, pure and simple.Welcome to the peer-to-peer forums for Verizon residential services: FiOS, TV, phone and DSL. Your issue appears to be with Verizon Wireless. You can find their support pages here:
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. -
I bought my Apple iTunes & Apple AppStore Card's at Best Buy, but when I try to use them I get this error: The Gift Certificate or Prepaid Card code you entered has not Ben properly activated. What did I do wrong or did Best Buy not scan it right! Real Geniuses in that store!
If so, then review the first link to see if you can troubleshoot your issue yourself. If that doesn't work, then contact iTunes Support via the second link below:
Invalid, inactive or illegible codes:
http://support.apple.com/kb/TS1292
Contact iTunes support here:
http://www.apple.com/support/itunes/contact/
Cheers,
GB -
I signed up for Xfinity services a few months ago and qualified for the $150 Visa prepaid card. It's been over three months and I haven't received my Visa cards. When I check the status on www.xfinityrewardcenter.com/status it says "No Record Found." When I call Comcast Customer Service they keep transferring me to different departments and I either get the run around or my call gets disconnected (i.e. customer service hangs up on me). Please offer better customer service and honor your promotions in a timely manner. We shouldn't have to chase you down for promotions that were offered to us when we signed up for services, and it shouldn't be this difficult to get someone from Comcast to help resolve these issues.
Hello CITY-PATRICA,
I apologize for the customer service experience you have described. I'll be more than happy to address any of your concerns. To receive the visa gift card you would have to maintain your level of services and also ensure that your account is in good standing for the first 90 days. After those requirements are met, your gift card will be mailed to you and shipping can take an additional four to eight weeks. In addition, to speak with a live representative the number is 1-800-XFINITY (-1-800-934-6489). We are here 24/7 for technical support. You can also chat with a live agent online. Any additional concerns I can address for you? -
Does apple ID need to be linked to a credit card to use the itunes prepaid card?
I need help with this issue please
I tried to take my credit card off last night since I will have money on my iTunes prepaid account and it takes it from my credit card instead. This happened to me last week and not the 1st time but doesn't happen very often. I had 2 cards I wanted to put the codes in and it finally took them, apparently last night there was a problem for most people to get their cards to be accepted including me, but at the bottom of the App Store or iTunes Store where you can see your balance they didn't show. I wondered the same thing as you and entered my regular credit info again and all of a sudden my total changed and showed my prepaid card amount correctly. Now I don't know if this has to do with having to have a regular credit card on file or redeeming the cards was slow last night but it did seem to me to be related to having my card on file. I am sure some one will know a definite answer to this.
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TS1702 app store prepaid card help
i just bought an app store prepaid card, and scratched off the label, and parts of the code came off.
its heard to tell what number or letters that the code state.
i cannot use the prepaid card, i dont want to waste $15 bucks.
help? please.Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I just got a prepaid card to keep my phone working for the next month but when I enter the code on back it said it went though but yet the expiration date is still same as it was before it never changed. Did do something wrong please help I'm new to Verizon. thank you for your time.
RebeccaStone,
Sorry to hear that you are having issues with your prepaid card. For better assistance please call our prepaid department at 1-888-294-6804.
YareliM_VZW
Follow us on Twitter at @VZWSupport -
SD Card Issues and Sound Issues
Hello all,
I bought my Xperia Z2 probably 2-3 months ago and I have to say I do love this phone.
However I have come across a few issues that seems to be, not so common as I cannot find any solutions online (Which is why I'm here).
I am having 2 issues:
1st Issue:
SD Card Issue, this is a funny one as I have not been able to identify what actually causes this issue. Now this all started (or when I started to realise the issue) when I changed some settings in the Camera App. I saw that it was saving photos to "Internal Storage" and since I specifically bought a new SD card for the Xperia Z2, I wanted to store photos on the SD card instead.
So I changed it to SD Card Storage and all is well (At least, that is what I thought).
After taking some photos one day, I got home and wanted to preview them, in the photos app and Album (Sony's Photo Previewer) it shows that the photo is corrupted or missing (Depending on which app I'm using). This really annoyed me as the photos I took seems to be all lost and corrupted. So I tried to use a file explorer (Including File Commander) to find the actual file and open it, but it seems to have the same problem. I get this grey background with a picture of a mountain with like a thunderbolt sign (Broken sign).
Following this, I have also tried to copy some video files onto the SD card and it has been giving me troubles too. I tried to copy videos onto the SD card in 2 ways, first way is to take the SD card out, connect it to a SD card reader and plug that into the computer. After it finished copying onto the SD card, the files would just disappear (I use computers a lot and this was very surprising and new to me... It's like the SD card deleted the files right after it was copied, or maybe even 'hid' the files).
So since that method didn't work I thought I would try putting the SD card back into the phone and connect the phone to the computer then use Sony's MediaGO (Computer App) to transfer the videos and it sort of worked this time. I copied 14 videos over and only the first 2 videos are working, the others are all "Media is missing" or of some sort. I checked the video's format and they are all either .avi or .mp4 which I don't think is a problem as the first 2 videos are in .avi so surely other .avi videos would work too? Guess not...
So it seems like I am having troubles with Video and Photos on the SD card as music is working 100% fine. Used Media GO to copy the music on and it's all working wonderfully.
Some of you might suggest formatting the SD Card, I will say I have... I have tried the above methods before formatting AND after formatting (Formatting using Xperia Z2, or shall I say "erase").
The SD card I have is Sandisk's 64GB Ultra (I bought this to anticipate 4K or at least 1080p video recordings).
If the issue here is SD Card compatibility and I was silly enough to not have seen that prior, then I would gladly admit it's my fault and be happy that the solution would simply mean to buy another SD card.
But that said, I highly doubt that would be the issue due to the fact that the SD card is made for performance (Not the best performance as the Extreme and Extreme Pro range are a lot better) and the card is new.
2nd Issue:
Now this issue is not as bad as the first issue, it's something to do with the sound. I understand the phone has 3 sound controls, one for the Ringtone for when you get a notification or/and phone call, one for Media and one for Alarm.
What I do is I have the Ringtone volume sitting at around 50% and Media will be dependent as I change it when I open an app but the issue I've been having is this:
If I open an app (Mainly games that has sound/music) and I change the Media volume to say 70% or even 20%, whenever I get a notification whilst in-app the notification volume seems to be at 100% no matter what I do with the media volume. This is weird as my default Ringtone/Notification volume is sitting very low at around 50% or even if I change it to 20%.
What am I missing here? Any thoughts?
With the above 2 issues, last resort would be to factory reset my phone but will be willing to do it if there's a high chance of the issue getting fixed.
Your thoughts will be greatly received as right now I'm just lost and not sure what to do with the issues. I'm slowly getting the feeling that I should just give up on the phone and use it for phone calls, music and forget about the whole photo/video taking which is very sad as I love the phone's photo/video taking features.
Solved!
Go to Solution.Hello Rickard,
Thank you for the link, I have started the test and 10 minutes into the test the speed for writing dropped. Anyways I only managed to get through in writing 8GB of data then I gave up. I then started to verify that 8GB of data that was written on the SD Card.
I have to say, it does seem like that SD Card is defective
Thank you for providing the link, what I will do now is get another SD Card and see if the problem is still there.
If the problem goes away I would consider my 1st issue being solved
However I am still not sure about my 2nd issue as this is not related to the SD card. Even without the SD card in the phone I seem to be experiencing this problem.
It's frustrating sometimes as if I'm trying to keep the volume down and play a game I can't because any notifications that comes through will be at 100% volume.
Perhaps there's a setting I'm missing?
Your help would be greatly appreciated. -
My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?
Is the store that you bought the card from nearby so that you can try going back and asking if they can activate the card properly ? If it's not, or if they can't/won't activate, then you will need to do as the message says and contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)
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How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.
Hi Saramos,
When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
Family purchases and payments
When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
How iTunes Store purchases are billed
Thanks for using Apple Support Communities.
Best,
Brett L -
How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.
Hi Saramos,
When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
Family purchases and payments
When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
How iTunes Store purchases are billed
Thanks for using Apple Support Communities.
Best,
Brett L -
How can I get my 25 pounds back. It's been stolen from my itunes account to buy KingdomConquest stuff. I' ve been hacked via itunes - I had a prepaid card in there.
I work in it, am very careful, and this is the first time since 1985 when i starter using i.t. That i've been hacked. Thank you apple. It seems like a very common problem with apple.
What's the email address i should use to get my money back and report it ? As usual the apple phone lines don' t answer, an they make life as difficult as possible for anyone to gt redress.It's most likely not you, no matter what they say. I have noticed a LOT of fraud with itunes, even with my own account. One time I caught them doing a database restore. I know this because my password automagically reverted back to an old one! I'm an IT guy who helped design DOD classified networks in the mid-pacific. I know security. The best protection for this is to NOT have a credit card listed in iTunes. Use iTunes cards ONLY. It's a pain, but until they step up, it's all you got.
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I would like to remove credit card info from account and only use iTunes prepaid cards. How do I take care of this and make sure payments are takin from the iTunes cards? Also, I need to change my last name and address on account.
Hi Alexis ...
I need to change my last name and address on account.
Help here > How to change the name you use for your Apple ID
I would like to remove credit card info from account and only use iTunes prepaid cards.
Help here > Create an iTunes App Store account without a credit card -
Can I use a $10 prepaid card from Walmart for unlimited texting on the iPhone 5?
I want an iPhone 5g SUPER bad! I was wondering if I can just pay for the Walmart prepaid cards that are Verizon and $10 and gives you unlimited texting. (Note: I'm only 15.) So, it has to be cheap because I don't think I can make up about $100 in a week. Yeah most of you are probably thinking have your parents pay for it! Be there, asked that. And just what I get each time? A NOO and a smile and a nod. So please come up with a cheap answer.(: So, could I just go to Walmart, get a $10 Verizon prepaid card for unlimited texting each month, and yeah... Have no problem or do I have to spend thousands of dollars each week? Thanks for your answers and remember since I'm only 15... It has to be cheap cause I'm the one whose more than likely paying for it all by myself.. Thanks. (And please make your answer give me a smile!!!) like this -> :'D
1. Yes, you can go right now and use a GSM SIM card in your Verizon iPhone 5. Note that you will have a different phone number when you do this.
You are not using a SIM card for CDMA in the US. The SIM card in the device is used for LTE in the US.
CDMA and GSM are different types of cellular technology.
2. If you are still under contract, then you would need to be the ETF (Early Termination Fee) for your account. Then you would simply need to get whatever SIM card you desire for service in China.
http://www.verizonwireless.com/b2c/support/customer-agreement
What Happens if My Postpay Service Is Canceled Before the End of My Contract Term?
If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
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