Prepaid card money disappeared, no credit on my account

Please help!! We reedemed a $30 iTunes music card. It showed up in the top right corner. My son ordered two songs. The songs showed up at first and then the money and the music vanished. I've tried everything to find credits or money on my account, without luck. Please tell me we did not lose this money!! We'll be waiting anxiously. Thanks CBB
hp   Windows XP  

Welcome, this is a user board.
For money stuff you are going to have to contact iTMS
http://www.apple.com/support/itunes/musicstore/musiccard/
Tell that teenager to hang on, they are most likely swamped from the holidays.

Similar Messages

  • HT201303 I got a new computer and I authorized it but cant use my credit money to purchase songs without a credit card. I have credit on itunes account how do I get past the credit card question?

    I got a new computer and I cant use my money balance without it asking me to confirm a credit card. I have credit on itunes account I dont use credit cards it was an itunes card and I do not have it anymore .

    How to use your iPod to move your music to a new computer

  • ITunes gift card money disappeared?? Help!

    So I was trying to rent a movie off my desktop Mac computer which already had $15.00 gift card money on there. The money was next to my account name and everything! When I tried to rent the movie, a window popped up telling me to "authorize the computer". After I authorized it, the money was gone! I tried logging in and out my account but nothing! It disappeared...I don't know what to do but I'm hoping I can get that money back. Any help?   

    You might have multiple iTunes accounts and you're available store credit balance is on you other account.
    Check using these steps:
    http://support.apple.com/kb/HT5625
    Another possibility is that the store credit balance you were seeing was outdated information and that your store credit had actually already been spent. When you authorized your account, your account information simply updated.
    This can happen, for example, when you use multiple computers to make iTunes Store purchases.

  • Gift card Money disappears?

    Is it possible for gift card money that I have put on my account to truly disappear after a couple of months? It seems that money left over from a card I put on my account a couple of months ago is not showing up on my account. Is there any way to get this money back?

    "Is it possible for gift card money that I have put on my account to truly disappear after a couple of months?"
    Anything is possible, but this is not how it works. It will not just disappear.
    Look through your purchase history to make sure that it has not been spent.
    You can contact itunes support and ask them about it.
    http://www.apple.com/support/itunes

  • HT201209 can you buy coins like from nfl matchup game with your prepaid card rather than a credit card?

    Can anyone help me out thanks

    no, that's not possible as far as i know, only with creditcard. If you want to make sure:
    1. Go to expresslane.apple.com
    2. select 'itunes' and then 'itunes store'
    3. select a topic and a subject
    4. click 'continue' and then 'email'
    5. fill out the form and explain your situation
    6. they will respond within 24 hours usually
    Good luck

  • I have an itune card i want to buy songs from itunes ive redeem my card i have the credit in my account but still cant download music

    i have a itune gift card, i wanna download some music but its not letting me

    Go to settings, store, click on apple ID, sign out and sign back in with your ID.  You can put her music into your account.  That is illegal.

  • Does itunes allowances take money from your credit card or itunes balence

    does itunes allowances take money from your credit card or itunes balence??

    From a  iTunes gift card balance first, then the difference is charged to your credit or debit card account.
    "If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases."
    From here >  iTunes Store: How to redeem a code

  • Add credit to itunes account

    Is it possible with a credit card to just add credit to my account like a gift card?  If not, is there somewhere I can buy virtual gift cards where I can just redeem a code I get from an email to get credit on my account?

    Buy and redeem a prepaid iTunes card; they're available in lots of places including grocery stores in some countries. Or I suppose you could give yourself a gift certificate, redeem that, and then remove the credit card from your account.
    Regards.

  • Does apple ID need to be linked to a credit card to use the itunes prepaid card?

    I need help with this issue please

    I tried to take my credit card off last night since I will have money on my iTunes prepaid account and it takes it from my credit card instead. This happened to me last week and not the 1st time but doesn't happen very often. I had 2 cards I wanted to put the codes in and it finally took them, apparently last night there was a problem for most people to get their cards to be accepted including me, but at the bottom of the App Store or iTunes Store where you can see your balance they didn't show. I wondered the same thing as you and entered my regular credit info again and all of a sudden my total changed and showed my prepaid card amount correctly. Now I don't know if this has to do with having to have a regular credit card on file or redeeming the cards was slow last night but it did seem to me to be related to having my card on file. I am sure some one will know a definite answer to this.

  • When I run out of funds in my account (I always redeem I-Tune $15 or $25 prepaid cards) if additional music is purchased, they are automatically billed to my credit card.  Why? Is there a way to prevent this?

    When I run out of funds in my I-Tune account (I always redeem I-Tune $15 or $25 prepaid cards)  if additional music or apps are purchased, they are billed to my credit card.  Why?  Is there a way to prevent this?

    Roaminggnome:
    I have just found a way to do exactly what I wanted to do!
    I opened I-Tunes, then clicked on the "Account" link under the heading "Quick Links".
    After entering my Account ID and Password, I got the "Account Information" window.
    I then clicked on the Edit link at the end of the "Payment Information" line which listed my current credit card information.  This opened the "Edit Payment Information" window. On this screen, instead of selecting Visa, etc... I selected NONE and then clicked on DONE at the bottom of the screen.  Just like magic, my credit card information disappeared and was replaced by "No Creidt Card on File" which is exactly what I wanted.  FYI.  

  • How do i use my itunes gift card money and not my credit card

    How do i use my itunes gift card money and not my credit card
    My ipod told me that i had to put in a credit card and because of that i put in my moms wit her permission. but the thing is i do not want to use the money on her credit card. i hav a 10 dollar itunes gift card in it already and none of it is used up. i want to use that money
    how do i do it

    Open iTunes on your computer. In the iTunes Store log into your iTunes Store account and view your account. Select Edit Payment Information. In the credit card choices I would choose None. That will remove your Mom's CC info. Next under iTunes Gift Cards and Certificates click the little arrow to redeem your Gift Card. Then follow the instrction to redeem your GC.
    You can also do this on your iPod, but it is more complicated to describe how to do it and to actually do it. It is easier to do in the iTunes on your computer.

  • How can I use the money in the iTunes account balance which I have already redeemed from an iTunes gift card without entering any credit card information ?

    I just redeemed an iTunes gift card code and then tried to buy a movie. But iTunes keeps asking me to enter the details of a valid credit card. I had been buying apps, music and movies on multiple Apple devices without any credit card information. I just used the iTunes gift cards. But suddenly iTunes just would't allow me to do that any more. I wonder why... How can I keep using the money I have redeemed from iTunes gift cards without entering any credit card information?

    Perhaps you should Contact the iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us

  • HT2534 How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.

    How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.

    Hi Saramos,
    When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
    Family purchases and payments
    When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
    As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
    How iTunes Store purchases are billed
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.

    How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.

    Hi Saramos,
    When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
    Family purchases and payments
    When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
    As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
    How iTunes Store purchases are billed
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • HT3702 I would like to remove the credit card info from my account and only use iTunes prepaid cards. How do I take care of this and make sure that payment will be taken from iTunes cards? Thanks

    I would like to remove credit card info from account and only use iTunes prepaid cards. How do I take care of this and make sure payments are takin from the iTunes cards? Also, I need to change my last name and address on account.

    Hi Alexis ...
    I need to change my last name and address on account.
    Help here >  How to change the name you use for your Apple ID
    I would like to remove credit card info from account and only use iTunes prepaid cards.
    Help here >  Create an iTunes App Store account without a credit card

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