Prepaid roaming in NC stopped working

I've had a prepaid VZ phone for 3 months, and been using it in Ashe county without issue. It roams, I assume on Carolina West, but works fine. When I tried to use it this past weekend, every number I tried to dial came back with a VZ message stating the number dialed has been changed or disconnected. I tried to access VM, get a balance, 611, other known working numbers, all getting the same message. Contactd VZ support for 45 minutes, making all kinds of changes inthe phone, but no luck. Drove to Boone, got on a VZ tower(no roaming), and did the *228 initial programming and update roaming as per VZ support, and could make calls. As soon as we left VZ towers and went back to Ashe, got the VZ recording. Has VZ and Carolina West/other stopped their roaming agreement in Ashe/Wilkes NC?

TL00, let's make sure your service is working at home. I checked our maps and I'm still seeing that both of these areas are listed as extended network. Please review our coverage maps for your exact location http://bit.ly/ymXLCI. Are you still having problems making calls here? If so, we may have to submit a trouble ticket to our network team for further investigation. Please respond to my follow request and send me a direct message with your mobile number.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Adobe Bridge CS6 has stopped working - has issue been resolved?

Hello.
I am experiencing the above problem with a new install of CS6.
Has this issue been resolved?
CS6 Design and Web Premium installed on Win 7 pro 64 bit Dell Precision laptop. Error with Adobe Bridge cs6: "Adobe Bridge CS6 has stopped working", problem event name "APPCRASH". Error occurs when opening Bridge from Photoshop and other apps (Browse in Bridge) and directly from desktop or start menu. Also a cache directory is not being created under c:\user\<user>\appdata\roaming\adobe\bridge\. Holding ctrl key down and double clicking icon gets same message, cannot get at reset window.
Performed the following with no change: verified Bridge and full suite is on latest version (Bridge=5.0.2.4); created desktop icon directly from bridge.exe; verified application was installed and is starting with administrator privileges; verified latest display driver installed; performed complete uninstall of CS6, CC cleaner tool run, then full reinstall; Error under Event Viewer: faulting application: Bridge.exe and faulting module name: ntdll.dll; disabled UAC; tested memory for damage using MemTest86-good.
Thanks for any help you can provide.

A follow up to the above.
There appears to be a number of possible causes for this type of error. In my case it was somewhat specific. I had a stand alone copy on this same machine previously of Adobe Photoshop CS2 (only) which was completely uninstalled prior to the installation of CS6. There is an issue with Bridge CS6 being installed on a machine that has Bridge CS2 on it. I wasn't aware of Bridge being present with my copy of Photoshop CS2 but apparently there were at least some components of Bridge CS2 left after the uninstall. The workaround that solved the issue for me was the creation of an empty folder:
C:\Users\[your user name]\AppData\Roaming\Adobe\Bridge CS2
For those of you who may have this situation.
Here is where I found the solution (sixth thread down):
Bridge CS6 won't open running on Win7

ITunes 10.6 has stopped working on windows 7

I just bought this Lenovo H415 desktop with windows 7 home premium.
I installed a earlier version of iTunes and it worked fine. Then I updated it to the latest 10.6 version, and it gives me the following error after I click "agree" for the agreements whenever I start it.
iTunes has stopped working
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.6.0.40
Application Timestamp:    4f56cf56
Fault Module Name:    QuickTime.qts_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4cf45322
Exception Offset:    660a1040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
I tried reinstalling it, and I also tried to uninstall it and install it in a newly created admin user account. But I am still having the same problem when starting iTunes.
Please help. Thanks.

Hello,
I've been unable to use my iTunes ever since upgrading to v10.6 Today with the new roll out of v10.6.1 I ran the fresh update hoping the issue would be resolved... After the update, Same CRASH issue at opening... I was able to FIX this on my own after messing around with an extremely confusing support article. http://support.apple.com/kb/TS1717
Try doing this troubleshoot and see if it helps you, it worked great for me! After I moved the first folder location listed below, my iTunes was fixed! I have since deleted that folder I had moved earlier and iTunes it's still working like a charm. I've also re-wrote the instructions for you more clearly then apple did.
Remove iTunes Preference files
Some of the files that iTunes uses to store it's settings and preferences may be unusable and cause issues. iTunes has two folders where it's preferences are saved. Move one of the folders to another folder location ie. (my documents, etc.) and try opening and running itunes to test. This is to see if the issue persists after removing these files. If the issue does not persist, simply delete the moved folder and enjoy using iTunes! However, If the issue still persists, move the folder back to where it was originally and try the same process again, this time moving the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Really hope this helps you!

ITunes Has Stopped Working Error

Can anybody help with that good ol’ staple “iTunes has stopped working” error?
From event viewer: Faulting application iTunes.exe, version 11.2.2.3, time stamp 0x5383f31a, faulting module CoreFoundation.dll, version 1.750.24.0, time stamp 0x52a28a28, exception code 0xc0000005, fault offset 0x000a9908, process id 0xdb0, application start time 0x01cf898260ec3b90.
Tried uninstall and reinstall of both iTunes and Quicktime, also reinstalled as admin for each
Tried with both 32-bit and 64-bit iTunes
Tried removing the files from C:\Users\[username]\AppData\Local\Apple Computer\iTunes and C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes
Tried copying the .dll files from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\iTunes
Opened iTunes in safe mode. It was fine until I tried to view my Match tab, or update iTunes Match, then gave same crash (the error log is actually from safe mode).
It usually won’t crash until I try to view my Match tab or update iTunes Match. Also after I removed the files from the local preferences, I apparently wiped out the library file in the process, because now the only files showing in my library are the maybe 50 or so I’ve purchased through iTunes since I installed to this machine, and not the 10,000+ I’d had in the library before, and that are all uploaded to my iTunes Match, which are all on a local hard drive.
Vista Home Premium SP2 64-bit, up to date on Windows updates.

I've had this problem for months and tried the same "solutions" as drummerboydyl but also none worked.
I did as MusicaBella instructed, except all I changed was the name for #3, i couldn't find #2 to changed, and voila, it worked!
Thanks so much MusicaBella!

Office 2013: Windows host process (Rundll32) has stopped working

Hi,
I have problems with adding additional e-mail address to my Outlook. When I open the Mail Control Panel Item, go to my Exchange Profile and add a new e-mail address I get a popup indicating that the Windows host process (Rundll32) has stopped working.
The only way of adding extra e-mail addresses is to remove my entire Outlook Profile. In the initial wizard I can add all Exchange mailboxes that I need (I have 3). After I've configured my Outlook profile I always receive the Rundll32 error. When I try
to create a second Outlook profile I still get the same error.
I've tried the following:
- Repair OST file
- Repair Office -> Control Panel and Online Repair
- Reinstall Office
- Reinstall my entire PC
It doesn't matter which e-mail address I add in the initial Outlook configuration wizard. I always receive the error when I try to add a new mailbox, even when I add a mailbox that does not exist (e.g. [email protected]).
Even after reinstalling my PC I still get the same error. I'm using Windows 8.1 (x64) and Office 2013 (32-bit) on a Lenovo W540. None of my colleagues have this issue. It's a domain joined PC and we are not using Roaming Profiles.
For troubleshooting I also created a local account on my laptop but I get the same issues with this account.

Hi,
I'm also using Office 2013 32-bit and Windows 8.1 64-bit on my computer but doesn't get this issue. As you mentioned you reinstalled your PC, the first thing I suggest is to make sure your Windows and Office have been up to date.
The second thing is to make sure you are using the system with an administrator account, this ensures you the enough permission.
There is a possibility that some 3rd-party programs are interfering with "Mail", we can try to perform a clean boot to determine whether background programs are interfering with this:
1.Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click
Search.
2.Type msconfig in the search box, and then tap or click
msconfig.
3.On the Services tab of the System Configuration
dialog box, tap or click to select the Hide all Microsoft services
check box, and then tap or click Disable all.
4.On the Startup tab of the System Configuration
dialog box, tap or click Open Task Manager.
5.On the Startup tab in Task Manager, for each startup item, select the item and then click
Disable.
6.Close Task Manager.
7.On the Startup tab of the System Configuration
dialog box, tap or click OK, and then restart the computer.
If in clean boot the issue doesn't exist, the issue was probably caused by the 3rd-party programs. For further information to troubleshoot, you can refer to this kb below:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Itunes 10.6.0.40 Stops Working

I have been having trouble accessing ITunes since Thursday March 15th. I open ITunes and it starts to run Match and download podcasts and usually crashes within a minute. A couple times I have stopped Match from running and it has not crashed, but most of the time even stopping Match results in a crash.
I am running Windows 7 Home Premium and up to date on my patches. When this first started happening I uninstalled and reinstalled ITunes and it is the most recent 64 bit version 10.6.0.40.
The error I am receiving is:
Source
iTunes
Summary
Stopped working
Date
3/19/2012 7:27 PM
Status
Solution available
Description
Faulting Application Path:    C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.0.40
Application Timestamp:    4f56cf56
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e211319
Exception Code:    80000003
Exception Offset:    0001280c
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:    2871410575
I saw some posts online about needing to recreate my ITunes library. beyond hoping to not have to do that, I am not sure what impact having ITunes Match would have on recerating a library (does it need to start over in scanning my library and uploading unmatched files?)
Thank you for any help you can provide. I was initially hoping this was due to their servers being busy from the IPad launch, but now that it is still happening I am guessing thats not it.

Hello,
I've been unable to use my iTunes ever since upgrading to v10.6 Today with the new roll out of v10.6.1 I ran the fresh update hoping the issue would be resolved... After the update, Same CRASH issue at opening... I was able to FIX this on my own after messing around with an extremely confusing support article. http://support.apple.com/kb/TS1717
Try doing this troubleshoot and see if it helps you, it worked great for me! After I moved the first folder location listed below, my iTunes was fixed! I have since deleted that folder I had moved earlier and iTunes it's still working like a charm. I've also re-wrote the instructions for you more clearly then apple did.
Remove iTunes Preference files
Some of the files that iTunes uses to store it's settings and preferences may be unusable and cause issues. iTunes has two folders where it's preferences are saved. Move one of the folders to another folder location ie. (my documents, etc.) and try opening and running itunes to test. This is to see if the issue persists after removing these files. If the issue does not persist, simply delete the moved folder and enjoy using iTunes! However, If the issue still persists, move the folder back to where it was originally and try the same process again, this time moving the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Really hope this helps you!

ITunes 12.1.0.71 has stopped working on windows 7

I updated my itunes with the new 12.0.1 update. When the update finished, i restart my pc and then i can't open the itunes. "iTunes has stopped working". What should i do?
iTunes, Windows 7

Good Afternoon aperaf,
If iTunes for Windows won't launch after the recent update, try these troubleshooting steps:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-is/HT203206
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
If iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits, try using the steps below. You may want to print this document before following these steps.
Follow these steps if you're having issues installing iTunes.Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.Create a new user account
By creating a new user account, you can determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:
Choose Start > Control Panel.
Open "Add or remove user accounts." (If you're using the Classic view in Windows Vista, open "User Accounts," and then open "Manage another account.")
Select "Create a new account" and follow the instructions to set up the account.
Once you create the new account, choose Start > Log Off.
Log in to the new user account.
Open iTunes and see if the issue you're experiencing persists in this new user account.
If you have the same issue in the new user account, proceed to the "System-wide troubleshooting" section. If you don't experience the same issue, proceed to the "User-specific troubleshooting" section.User-specific troubleshooting
If you experience the issue in one particular user account, the suggestions below may resolve the issue. Before proceeding, you'll need to make hidden files and folder visible in Windows using steps 1-5.
Remove iTunes Preference files. Some of the files that iTunes stores settings and preferences in may be unusable. iTunes saves its preferences in two folders. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The locations for the preference folders are:
c:\Users\username\AppData\Local\Apple Computer\iTunes
c:\Users\username\AppData\Roaming\Apple Computer\iTunes
Create a new iTunes Library.
Hold the Shift key while opening iTunes. You'll be asked to choose an iTunes library.
Choose Create Library.
In the following window, select a location to save the new iTunes Library.
Click Save. iTunes will open the new library. After you close iTunes, you can always select the original library by holding the Shift key while opening iTunes.
Recreate your iTunes Library. If your iTunes library has become unusable, rebuilding it may resolve the issue.
Check for issues with content files. Sometimes an audio file can cause iTunes to quit unexpectedly or stop responding when it's analyzing gapless playback information. To determine which file may be causing the issue, follow the steps below:
Quit iTunes.
Navigate to the iTunes folder:
Windows 7 and Windows 8:c:\users\username\My Music\iTunes
Move the iTunes Library.itl file to your desktop.
Open iTunes. You shouldn't see any content in iTunes.
Choose File > Add Folder to Library.
Navigate to the folder where your music is located:
Windows 7 and Windows 8:c:\users\username\My Music\iTunes\iTunes Media
Choose an artist, album, or song to add to the library.
Wait for iTunes to successfully add the item to your library and perform the gapless playback scan.
If successful, continue adding songs to your library.
If there is an issue with one of your files, you'll notice your issue reappear after you add it to the library. You should repeat these steps, being careful not to add the files that caused the issue.
System-wide troubleshooting
When troubleshooting system-wide issues with iTunes, try these steps:
Check for viruses. Windows viruses can interfere with a variety of computer functions, including iTunes.
Make sure that you have current anti-virus software installed with up-to-date virus definitions.
Scan your system.
Check for anti-virus and Internet security software. Internet security software may cause iTunes to quit unexpectedly. Try disabling the Internet security software temporarily or exempting iTunes from any active scanning done by the software. If this resolves the issue, check with the maker of the software for an update to the software or its virus definitions. Learn more about fixing security software issues.
Check for conflicting processes. Sometimes other programs and startup items can conflict with iTunes. Learn how to troubleshoot conflicts using Msconfig in Windows Vista, Windows 7, and Windows 8.
Remove iTunes configuration files. Removing unusable configuration files from iTunes can resolve launch issues.
Check the iTunes installations. An improper installation of iTunes can contribute to a variety of issues. Follow these steps to completely reinstall iTunes.
Update the drivers on your PC. Outdated drivers on your computer can cause strange behavior with iTunes, iPod devices, and other apps. Learn how to update the drivers on your computer.
Last Modified: Jan 15, 2015
Hope this helps ...
- Judy

Error: "Authorware Runtime has stopped working"

I'm trying to fix a problem our students are having with an
instructional CD that was made by Ivy Software. I'm getting an
error "Authorware Runtime has stopped working". I have spent a
considerable amount of time trying to diagnose and fix this
problem.
So far we have been unsuccessful getting it to work on a
Lenovo factory (OEM) HDD image. It works fine on all other PCs
running any OS and any version of IE. I’m providing some
links to documentation I found that may be of help with the
diagnosis, although none of these documents have solved the
problem. I have also noticed that the web installation, the first
link below, for the newest version of the Authorware Player errors
out on the Lenovo image but works on other PCs. I have put a call
into Adobe to get the distributable installer for this updated
version, as described in the 13295 "Technote", but I'm not holding
my breath. The Adobe support rep. said they would mail me an FTP
location to dl this installer, "if they can find it". :-P
It appears that there is no installation, the entire module
runs directly from the CD and does not install anything to the HDD.
The files on the CD utilize the Macormedia product called
Authorware which comes as both a development program and an add-in
for browsers. The error message we get when we autorun the CD is
"Authorware Runtime has stopped working". It isn't clear to me
exactally what it is running from the CD and or from the OS when
displaying this Macromedia Authorware software CD, since the Task
manager shows only "start.exe" running from the CD. Start.exe shows
it is Macromedia Authorware 7.02 in its file properties.
Macromedia Authorware Player Download Center
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveAuthorware
Authorware Web Players
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15966&sliceId=1
Troubleshooting Authorware Web Player for Windows
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14720&sliceId=1
How to install or uninstall the Authorware Web Player ActiveX
control
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_13295&sliceId=1
Any help that can be provided would be greatly appreciated.
Sincerely, Garth

Update:
We fixed the problem. If we add the AW7.ini file the program
runs fine. We created a batch file to do this automatically. Here
are the lines in the batch file for your later use/analysis...
@echo off
@echo .
@echo .
@echo Attempting to patch your system...
@echo [MMXTechnology] > c:\windows\A7W.ini
@echo MMXEnableCheck=1 >> c:\windows\A7W.ini
@echo .
@echo .
IF EXIST c:\windows\A7W.ini (GOTO SUCCESS)
@echo !!!!!!!!!!!!!
@echo PATCH FAILED
@echo !!!!!!!!!!!!!
@echo
@echo PLEASE RUN THE PATCH AS ADMINISTRATOR
@echo Click on the IVY Patch icon with your right mouse
button.
@echo From the menu that appears
@echo select RUN AS ADMINISTRATOR.
@echo
@echo .
@echo If you continue to have trouble, please contact
JohnDoe:
@echo [email protected]
@echo (800)123-4567
GOTO END
:SUCCESS
@echo PATCH APPLIED SUCCESSFULLY
@echo You may now use the IVY Software.
:END
pause
Normally, when the authorware exe file (start.exe) autoruns
from the Ivy CD it writes the AW7.ini file to the
"C:\Users\%UserProfile%\AppData\Roaming\Macromedia\Authorware 7"
folder. On our systems that file does not get created. I've checked
the permissions on the parent directories, even created these
directories manually, and then copied the AW7.ini file to that
location but the program still fails.
Hope this helps someone else in the future.
~Garth

Adobe AIR Debug Launcher has stopped working Error on Flash Builder 4.6

Hi,
Maybe you could help me out here as I’ve search the web and Adobe forum but could not find any answer.
I just installed Flash Builder 4.6 (after uninstalling 4.5.1), now when I run my app, the adl.exe crashes (error details below). I thought because I have an app that was created with 4.5, but then I created a new app with this version and it still crash. I have Windows 7 64-bit PC.
Thanks so much. Any help is greatly appreciated.
Error details:
Problem signature:
Problem Event Name:     APPCRASH
Application Name:     adl.exe
Application Version:     3.1.0.4880
Application Timestamp:     4eb7612e
Fault Module Name:     Adobe AIR.dll
Fault Module Version:     3.1.0.4880
Fault Module Timestamp:     4eb75fb9
Exception Code:     c0000005
Exception Offset:     000a8a5b
OS Version:     6.1.7600.2.0.0.256.48
Locale ID:     1033
Additional Information 1:     0a9e
Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
Additional Information 3:     0a9e
Additional Information 4:     0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0×0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
And this is the crash log:
Version=1
EventType=APPCRASH
EventTime=129672424273270780
ReportType=2
Consent=1
ReportIdentifier=3f7d7727-1c55-11e1-a8fc-705ab656b183
IntegratorReportIdentifier=3f7d7726-1c55-11e1-a8fc-705ab656b183
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=adl.exe
Sig[1].Name=Application Version
Sig[1].Value=3.1.0.4880
Sig[2].Name=Application Timestamp
Sig[2].Value=4eb7612e
Sig[3].Name=Fault Module Name
Sig[3].Value=Adobe AIR.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.1.0.4880
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4eb75fb9
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000a8a5b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\bin\adl.exe
UI[3]=Adobe AIR Debug Launcher has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\bin\adl.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[15]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[16]=C:\Windows\system32\msi.dll
LoadedModule[17]=C:\Windows\syswow64\ole32.dll
LoadedModule[18]=C:\Windows\system32\IMM32.DLL
LoadedModule[19]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[20]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[21]=C:\Windows\syswow64\NSI.dll
LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\runtimes\air\win\Adobe AIR\Versions\1.0\Adobe AIR.dll
LoadedModule[23]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[24]=C:\Windows\system32\VERSION.dll
LoadedModule[25]=C:\Windows\system32\WINMM.dll
LoadedModule[26]=C:\Windows\system32\OLEACC.dll
LoadedModule[27]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[28]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
LoadedModule[30]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 5.82.7600.16661_none_ebfb56996c72aefc\COMCTL32.dll
LoadedModule[32]=C:\Windows\syswow64\WININET.dll
LoadedModule[33]=C:\Windows\syswow64\urlmon.dll
LoadedModule[34]=C:\Windows\syswow64\iertutil.dll
LoadedModule[35]=C:\Windows\system32\mscms.dll
LoadedModule[36]=C:\Windows\system32\USERENV.dll
LoadedModule[37]=C:\Windows\system32\profapi.dll
LoadedModule[38]=C:\Windows\system32\Secur32.dll
LoadedModule[39]=C:\Windows\system32\DSOUND.dll
LoadedModule[40]=C:\Windows\system32\POWRPROF.dll
LoadedModule[41]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[42]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[43]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[44]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[45]=C:\Windows\system32\WINNSI.DLL
LoadedModule[46]=C:\Windows\system32\DNSAPI.dll
LoadedModule[47]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[48]=C:\Windows\system32\dbghelp.dll
LoadedModule[49]=C:\Windows\system32\uxtheme.dll
LoadedModule[50]=C:\Program Files (x86)\MMTaskbar\shellhook.dll
LoadedModule[51]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[52]=C:\Windows\system32\mlang.dll
LoadedModule[53]=C:\Windows\system32\dwmapi.dll
LoadedModule[54]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll
LoadedModule[55]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[56]=C:\Windows\system32\apphelp.dll
LoadedModule[57]=C:\Users\joel.badinas.ENTICENT\AppData\Roaming\Dropbox\bin\DropboxExt.14. dll
LoadedModule[58]=C:\Users\joel.badinas.ENTICENT\AppData\Roaming\Dropbox\bin\MSVCP71.dll
LoadedModule[59]=C:\Users\joel.badinas.ENTICENT\AppData\Roaming\Dropbox\bin\MSVCR71.dll
LoadedModule[60]=C:\Windows\system32\EhStorShell.dll
LoadedModule[61]=C:\Windows\system32\PROPSYS.dll
LoadedModule[62]=C:\Windows\system32\ntshrui.dll
LoadedModule[63]=C:\Windows\system32\srvcli.dll
LoadedModule[64]=C:\Windows\system32\cscapi.dll
LoadedModule[65]=C:\Windows\system32\slc.dll
LoadedModule[66]=C:\Windows\system32\credssp.dll
LoadedModule[67]=C:\Windows\SysWOW64\schannel.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe AIR Debug Launcher
AppPath=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\bin\adl.exe

Dear, I had the same problema.
Was the sandbox from firewall.
I disabled and worked.

Adobe Captivate has stopped working -- BEX64 error

After completely maxing out my hard drive (ouch!) while running Adobe Captivate 7, I am no longer able to launch Captivate. I receive the following error message:
Adobe Captivate has stopped working.
Problem signature:
Problem Event Name: BEX64
Application Name: AdobeCaptivate.exe
Application Version: 7.0.0.118
Application Timestamp: 519d038f
Fault Module Name: StackHash_3cec
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000003000237eb00
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 3cec
Additional Information 2: 3cecc7693f9548e87185b6eda2193327
Additional Information 3: fd5e
Additional Information 4: fd5e2a298ce915acddbba99e635c524b
I've seen a few threads on this Problem Event Name, but the fixes don't appear to work in this case. Perhaps because of what triggered this error?

Contacted Adobe Support. This was an easy fix for Mayank.
He navigated to Users\Venderley\AppData\Local\Adobe. There he found the Captivate 7.0 folder and renamed it "Captivate 7.0_old"
Did the same Users\Venderley\AppData\Roaming\Adobe\Captivate 7.0.
Then ran Captivate on my laptop as an administrator.
Captivate reset all my preferences, and now launches.
Hope the this helps anyone else who comes up with a similar issue.

Illustrator CS6 Stops working in Windows 7 when Opening file or Starting new project

Just installed CS6 (legal copy with serial number) on Windows 7 (64bit) computer. Photoshop seems to work fine. Illustrator opens, but when I try to open an existing file or start a new file windows says the program has stopped working. I've already removed every Adobe product I could find on the computer and reinstalled. I also tried deleting the AppsData\Roaming\Adobe\AdobeIllustrator\en_US folder.

Try checking for permissions on these folders one by one: C:\Users\Current_User\AppData\Roaming\Adobe\Adobe Illustrator CSx Settings
AppData
Roaming
Adobe
Adobe Illustrator CSx Settings
Permissions on above folders should be R & W.
If these settings are fine then check for permissions on these folders at location: C:\Program Files\Adobe\Adobe Illustrator CSx\Presets\
Adobe Illustrator CSx
Presets
Permissions on above folders should atleast be 'Read' or 'Read & Write' both.
This might help. Since, it works for you using different user account then it is definitely a user permissions issue.

One solution for 'iTunes has stopped working' message

This worked in my case for iTunes 10.5 on a Dell Inspiron 1525 running 32-bit Vista. Symptoms started after I had to re-install it. Suddenly, whenever I tried to dl anything from the store, the dl would hit 100%, then I'd get the error message and DEP would then shut down the program. Upon re-starting, the dl wouldn't be in my apps list. (However, the actual dl WAS in my iTunes folder -- it's just that iTunes couldn't 'see' it.)
I followed all all -- and I mean ALL -- the Apple guides over the course of 2 days with no success, even after numerous re-installs. Also tried every obsure suggestion I came across in the forums here -- and there were a lot!
What finally worked for me were the suggestions at this link:
http://www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vi sta.html
Following the suggestions there, I discovered uninstalled 'debris' residing in the App Data\Local and App Data\Roaming folders, specifically two Apple folders with content. I manually deleted these. These locations aren't mentioned in the Apple guide to manually uninstalling your iTunes. (http://support.apple.com/kb/ht1923)
I also discovered debris throughout the registry which I removed manually with regedit. (Make backups of your registry before you go rummaging around in there! The usual warnings apply...)
I also found two Quicktime files residing in the main Windows directory. (Ver 10.5 no longer installs Quicktime and I had un-installed my previous versions) I don't think these made a difference but 'off with their heads' anyway. (^-~)
BTW, all of this occurs after I used Revo Uninstaller in moderate mode. So even it didn't catch all the leftover debris. (I'm not brave enough to try it on a more aggressive setting...)
Thought I pass this on in hopes it saves someone some grief....

iTunes has stopped working message after having it open for one minute.
I open itunes and a message comes up after a minute "itunes has stopped working". I got the update automatically to my Windows 7 64 bit pc 10.5.0.142. After reading tons of probelms online about version 10.5
I have decided to do nothing for now. Seems people are putting hours into trying to fix it. I was going to uninstall and reinstall but seems that isn;t working for to many people.
How do we get some help from apple?
Anyone have any answers??? APPLE HELP please!!!!!!!!!!!!!!!

"iTunes has stopped working" when going to iTunes store

Opening iTunes works fine, until I click on the "iTunes store" button. The I get the message "iTunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This happened just after upgrading from windows 8 to 8.1
"view account" produces the same error.
Login into account works fine. (menu bar at top left; iTunes store > sign in)
I'm using iTunes 11.1.2
C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins\ is empty
Quicktime starts fine.
Unintstalled and reinstalled iTunes.
Same problem occurs in safemode (ctr shift start up).
I tried deleting the SC Info.sid* files, but problem still occurs.
Updating genius works fine.
Still occurs when running as administrator
Ran repair from the control panel on both iTunes and quicktime.
Any suggestions on what I can do about this?

I am running Windows 8.1 and iTunes 11.1.3.8. I found a simple solution by browsing through the support communities. Here it is: Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
This worked for me. Good luck.

ITunes has stopped working when open

I was using Windows 8 and recently updated to Windows 8.1 (Single Language). I never install iTunes during Windows 8. I tried to install the version latest version iTunes 11.1.2 today on my Windows 8.1, after installed, every time I open iTunes, it will stop working and I need to close it or debug it. I also tried install older version of iTunes 11.0.x but also same problem. I restarted PC also no help.
Below is the windows event log
Faulting application name: iTunes.exe, version: 11.1.2.32, time stamp: 0x52686973
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc06d007e
Fault offset: 0x00012eec
Faulting process id: 0x13f0
Faulting application start time: 0x01ced132720fd109
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: b422f1de-3d25-11e3-bea7-bc85561c6044
Faulting package full name:
Faulting package-relative application ID:
anyone know what is the cause of the problem? Thank you.

nevermind i got it working from following thread
https://discussions.apple.com/message/17637271#17637271
by removing
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
NOTE: AppData folder is invisible. You must allow to view hidden folder under folder option.
keep on uninstalling the iTunes and its components does NOT help
http://support.apple.com/kb/HT1923

ATTENTION: Desktop Manager Has stopped working - SOLVED

Hey everyone!
I've finally, finally solved a
problem I've been dealing with for the past month (since updating DM to the
latest version 6.x.35)
I have a BB Bold 9700 with OS 6.0.0.600 ( by the
way the issue is not related to the OS as I had the error prior to getting this
version).
The problem is that when opening DM, everything is fine AS
LONG as I don't connect my phone. As soon as I do, DM crashes with the dreaded
"DM has stopped working" message. I tried literally everything... Browsed many
forums and found onyl questions without answers... Turns out hundreds of BB
users faced the same problem on various BB models. Out of these I can honestly
say, only 2 managed to fix the issue they were facing.
To start with and
to help people identify if my issue is similar to the one they are facing, I'll
paste the issue as shown in :
Rim.Desktop.Exception.log
14:47:54.860|FATAL|10|Exception|0|Fatal
Error
System.IO.IOException: The directory name is invalid.
at
System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at
System.IO.Directory.InternalGetFileDirectoryNames( String path, String
userPathOriginal, String searchPattern, Boolean includeFiles, Boolean
includeDirs, SearchOption searchOption)
at
System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption
searchOption)
at System.IO.Directory.GetFiles(String path)
at
Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d_ _7.MoveNext()
at
Rim.Common.Filesystem.FolderPath.<GetChildren>d__3 `1.MoveNext()
at
Rim.Common.Filesystem.FolderPathExtensions.<GetChi
ldFiles>d__6.MoveNext()
at
Rim.Media.Common.LibraryIdVersionManager.UpgradeWm sFilesForWmp(IFolderPath
settingsFolder)
at Rim.Media.Common.LibraryIdVersionManager.UpgradeTr
ansactionFiles(IFolderPath settingsFolder)
at
Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(Me diaPaths mediaPaths,
MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem,
Boolean isContentStore)
at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(B
oolean isDftpMode, Object token)
at
Rim.Media.Device.DeviceService.OnDeviceAcquired(ID evice device, Object token,
DeviceAcquireResult result)
at
Rim.Desktop.Services.DeviceManager.Device.Internal Login(List`1 loginActions,
Boolean isPrivate)
at Rim.Desktop.Services.DeviceManager.DeviceManager.P
rocessDeviceLoginRequest(Device device)
at
Rim.Desktop.Services.DeviceManager.DeviceManager.<
LoginCurrentDevice>b__11()
at
Rim.Desktop.Services.Tasks.Task.RunOneOperation()
at
Rim.Desktop.Services.Tasks.Task.Run()
at
Rim.Desktop.Services.DeviceManager.DeviceManager.h andleWork(DeviceManagerWork
work)
at Rim.Common.Utilities.QueueWorkThread`1.ThreadProc( )
at
System.Threading.ThreadHelper.ThreadStart_Context( Object state)
at
System.Threading.ExecutionContext.Run(ExecutionCon text executionContext,
ContextCallback callback, Object state)
at
System.Threading.ThreadHelper.ThreadStart()
Now my problem is
that unlike other error logs posted by users on various forums, mine didn't show
what the issue was... There is a gap between the 1st and 2nd lines in the log.
In all error logs I saw, that missing line was supposed to hold details on the
issue. In my case, the "invalid directory name".
I tried
reinstalling DM without success and after seeing that so many people on the web
had given up considering RIM was not taking any action, I joined the club and
even made the decision not to buy the 9900 once it is released.
Finally
today, for some reason while working on resolving an issue in an application I
use at work, I decided to use a tool for trying to solve the DM crash... The
tool is Process Monitor (procmon.exe) and is an AMAZING tool to see exactly what
happens when you run any process (executable or others).
Granted it's
not very accessible and users who don't work in IT might not be familiar with
many terms/features in this tool, but I honestly don't think there is any other
way to identify the problem you're facing in DM.
In my case I noticed in
the captured activity of Process Monitor that there were two "path not found"
issues just before the activity related to writing into the error log started.
The 2 paths were :
F:\BlackBerry\system\Media Sync\xxxxx.system
C:\Users\Nicolas\AppData\Roaming\Research In Motion\BlackBerry Media
Sync\<mypin>.settings
First path is on the blackberry itself
and in my case I had a file named "media sync" but no folder. I renamed that
file and created the folder with that name.
For the 2nd path, which was
very strange, I could not find a file matching my BB pin... There was another
one matching my wife's pin. I just took a copy of it and renamed it to my pin
number.
After these 2 adjustments I reopened DM and I got a message
that a new device had been detected. I did a few settings and my BB connected
successfully... No crash... I tried syncing, backup and everything seems to be
working fine now.
I hope this helps others in investigating the
issues they are facing. By the way in Process Monitor be sure to first access
the Filter options and select process name as : "rim.destop.exe"
This will
monitor ONLY the activity related to DM.

Hi Nicolas81...
Thanks for the detail here. just to let you know, we have logged a bug with the Desktop Manager development team to have this fixed for the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

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