Prepaid voucher credit not being taken &instead credit card being charged

Ive credited my sons iPad using a prepaid gift card but when he tries to buy a game it keeps taking payment from the credit card I have set up in my name. How do I disconnect? Ive tried logging out of my email but then the value of £15 from the gift card disappears too

Hi Wendy,
Mozilla Support volunteer here.
I've marked your question for escalation and am trying to get a member of the fundraising team to get in touch with you. Hopefully you'll hear from them soon.
In the meantime, the best way to get help would be to email [email protected] for help. Mozilla staff monitor this address and you can expect a quick response (usually 48 hours, though might be delayed during the holidays).
Best,
Jayelbe

Similar Messages

HT201318 I upgraded my iCloud storage capacity for a higher tier and the device does not actually reflects said upgrade. How can this be resolved since my credit card was charged

I upgraded my Icloud storage capacity to a higher tier and my Iphone does not reflect the change although my credit card was charged and the device is nor properly backup. How can this be resolved?

It seems to take up to a couple of days for the upgrade to take hold, at least that's the experience of some users. Give it 24 hours before contacting apple.
For customer service issues, go here...
https://expresslane.apple.com/Issues.action

HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

I have purchased bag of gems for game clash of clans. My credit card was charged twice but i did not receive any bag of gems

I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Will your credit card be charged if you make a purchase with a gift card

will your credit card be charged if you make a purchase with a gift card?

Sandy has it right, when possible gift cards are used before credit cards. For more information about gift crads can be found in iTunes Store: How to redeem an iTunes Gift Card.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
It's been a while sense I used a gift card; but from what I remember, when you have credits from a card. There was a little bar that displayed my current balance. For instance, when I added the gift card, The balance showed as +20.00, i bough a song, the balanced changed to +19.01.
PS question about itunes should be posted in the iTunes community.

TS1424 My credit card is charged even after redeeming Itunes card.

My credit card is charged and itunes cards are drained without being used. Is there a way to view all purchases. I would like to compare this to my credit card charges. I don't think any of our Itunes cards paid for purchases any purchases. With this information I plan to file a complaint with the North Carolina Attorney General's office. It's hard to believe there are no people to talk to and only this post to help.
If anyone knows how to get a complete listing of all purchases (amounts and dates) made I would be thankful.
If anyone knows how to get help when an Itunes card doesn't work I would be grateful.
Thanks,
AH

Welcome to the Apple Community.
You can view all that information in your Your Purchase History.

TS2753 Has your debit/credit card been charged for unauthorized APPLE Itunes purchased? How do you find out who used it?

Has your debit/credit card been charged for unauthorized APPLE Itunes purchases? How do you find out who used it?

Max OSX 10.6.8, iTunes 11.1
I had a similar problem: I wanted to synch my playlist to my iphone. I like to have my playlist sorted by genre. But under each genre, albums are not sorted by the track numbers. This is a problem, especially when I am listening to club mixes when the DJ smoothly transitions from 1 track sequentially to the next one. Under the properties of each audio file, the Track Numbers and Disc Numbers are already there.
My perfect solution was to turn On Sorting - Sort Album under View>Show View Options. Then, select all the songs in that album (Shift click, Cmd click, etc) , and Edit multiple item information (Cmd I). You will see Info-Video-Sorting-Options buttons. Click on Sorting. Then, under Sort Album, Enter the name of the album. Then OK.
You should now have the playlist sorted by Genre, then each album individually sorted by track numbers. On your playlist you should see, if you scroll right, the column added called "Sort Album".
Hope this helps.

HT204088 My credit card was charge with out my approval, how can I get support with the issue?

My credit card was charge with out my approval, how can I get support with the issue?

If it's a purchase that appears on your purchase history (and not a temporary store holding charge which is made each time that you add or change your credit card details) and nobody else has access to your account and/or devices, then you can either try the 'report a problem' link from your purchase history to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My credit card got charged twice for the same subs...

I just renewed my unlimited world subscription. But for some reason, Skype subscribed me twice, meaning my one account has two same subscriptions, and my credit card was charged twice. Would you please cancel one and refund me? It just doesn't make sense at all to have two same susbscriptions in one account. So rediculous. Please respond. Thanks.

pandaw wrote:
Skype subscribed me twice,
Hello and welcome to the Skype Community.
I can see that in your account. please contact Skype customer service to request a refund.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Credit card hold charge with iTunes credit?

This will probably sort itself out in a few days, but it is still strange. Does anyone know why Apple runs a credit card hold charge to your card when you have an iTunes credit that would have covered the purchase? I purchased a book from iBook and had enough iTunes store credit for the purchase. After the transaction I checked my available credit and it had not changed, however my Amex had a hold charge for $12.99.
BTW, the Support Lane is "down for maintenance" at this time:-(
Thanks

You should contact iTunes support by going to this page - https://expresslane.apple.com/GetproductgroupList.action
Select iTunes > iTunes store and let them know what happened.
Best of luck.

HT1933 I make a purhase on March 6 at 11:33 Order number MHOXX3TK9J for $1.99 and my credit card was charged $20.00 can you please help me find out why this happened

I made a purchase on itunes on March 6 at 11:33 order umber MHOXX3TK9J for 1.99 and my credit card was charged $20.00 please help me find out why this happened.

Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html

IPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick

iPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick.

And yet to download the app you clicked on a button that told you that the app would be 790 rupees for you.
The iLife apps and the iWork apps are only free when you qualify to get them free. And when you get them free the buy button to download them says free. When the buy button has a price on it, that is how much you will pay for the app.

My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advance

Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

HT1807 I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How dan i be sure that i am not being charged for roaming?network , I am still showing a network

I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How can i be sure that i am not being charged for roaming?

Make sure data roaming and cellular data is turned off. If you don't want to receive calls or SMS then put your phone in airplane mode and reactivate WiFi

My daughter added songs with her I Tunes Card and My credit card was charged, what do I do?

My daughter added songs with her I tunes card and my credit card was charged, how do I get it off my credit card?

What process did your daughter use, there is a specific format to redeem an iTunes gift card. The gift card must be redeemed using the Redeem link in the Quick Links on the right side of the iTunes Store in iTunes on a computer or the Redeem button at the bottom of both the iTunes and App Store apps in iOS. Redeeming the gift card then applies the value of the card as an available credit to the user's iTunes account. The credit is used first before any bank card also stored in the account. If the purchases use the entire credit and there is an additional balance due, it will be charged to any bank card stored in the account.

Prepaid voucher credit not being taken &instead credit card being charged

Similar Messages

Maybe you are looking for