Preparing to retrieve messages...

I have a pop account setup in mail to access my work email. The email server is on an exchange server and the pop account has worked for two years. Then all the sudden it stopped. Nothing changed but it gets stuck on "Preparing to retrieve messages...", no error messages it just sits there for two minutes preparing and then stops. It sees the pop server and I can send messages out. Even when I click on "get info" for the account, it shows all the messages on the server and even shows that they are not downloaded. Does anyone know what is going on or how to fix this? thanks.

nothing changed on both ends, not just my computer but also the server. Another kicker is a fellow employee has had the same issue for months before I ever had it. And another colleague doesnt have the issue at all. I tried re-installing mail, deleting all preferences, all accounts and installed the app from disc and that did not work either.

Similar Messages

  • Preparing to retrieve messages... forever

    Sometimes I check my email connected with my mobilephone or a bad wireless connection. If I get disconnected when Mail is checking for new messages - in the middle of downloading a bigger email... it seems like the Mail app get serious problems. The account that was disconnected cannot check mail anymore, and hangs with the activity "Preparing to retrieve messages" forever. The only way I can get the specific account to work again is to check the pop-account and download the messages with an another email program. When the pop-server is empty it seems like the Mail app resets and it will allow me to check for new mail again.
    It's very frustrating!
    Please Apple! Is it something to do, other than having using my old Eudora program just to reset the account. And why is it possible to download messages with Eudora?
    Someone with the same problem?

    nothing changed on both ends, not just my computer but also the server. Another kicker is a fellow employee has had the same issue for months before I ever had it. And another colleague doesnt have the issue at all. I tried re-installing mail, deleting all preferences, all accounts and installed the app from disc and that did not work either.

  • Help...my email is stuck at "preparing to retrieve messages"

    all of my connections are green-lighted,
    i've tried starting and restarting
    i've taken accounts offline and then back online
    i've looked for the IMAP/account concerned/offline cache to delete it but couldn't find it...
    ....when i check new mail it spins and spins and under window/activity, it's stuck at "preparing to retrieve messages."
    i can SEE occationally a flash of the status bar lower left saying "incoming mail, 2 of 174" or some such, but it then disappears and NO new messages come in.  help!

    I'm having the same problem.
    Bought a new iMac that had Snow Leopard when shipped. Transferred everything fine from my PowerPC iMac running Leopard to the new iMac with Snow Leopard. Got everything setup and then received my free upgrade notification from Apple.
    Performed the upgrade and since then Mail is forever preparing to import messages, but only for 1 of the 2 login accounts.
    Mac OS X 10.7.1 Lion
    2.93 ghz intel core i7
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  • Pop3 email account stuck 'preparing to retrieve messages'

    Hi,
    I've seen others with this issue, but so far none of the suggestions has worked for me. I have three accounts in Mail, two gmail ones, and one pop account. The latter hasn't been able to retrieve messages since the 6th of March. I've moved the messages downloaded plist, the envelope index files from the Library, I've run disk permissions and repaired the disc, I've trbuilt the mailbox, and reindexed Spotlight.
    The messages come through on my ipad and phone okay, just not on Mail on my Mac. Interestingly, last night I decided to try Thunderbird instead. I set up the account and nothing! The progress indicator at the bottom says 'Downloading message 1 of 87 ...' but nothing comes through.
    I'm waiting to hear from my ISP, but as emails comethrough to the ipad, etc, I doubt they'll have much to say.
    Any thoughts would be most appreciated.
    Cheers,
    Kev.

    Hi again, and please forgive the bump. My ISP hasn't suggested anything, as expected. However, looking in the Console this morning for Mail entries came up with this:
    16/03/2014 08:51:30.000 syslogd[17]: Configuration Notice:
    ASL Module "com.apple.mail" claims selected messages.
    Those messages may not appear in standard system log files or in the ASL database.
    16/03/2014 08:53:50.128 WindowServer[231]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
    16/03/2014 08:53:53.388 WindowServer[231]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 4.26 seconds (server forcibly re-enabled them after 1.00 seconds)
    16/03/2014 08:54:59.911 Mail[1259]: -[MFPOPConnection fetchMessages:totalBytes:] failed: Error Domain=MCMailErrorDomain Code=1029 "The attempt to send data to the server “(null)” failed." UserInfo=0x60000124a6b0 {NSLocalizedDescription=The attempt to send data to the server “(null)” failed.}
    Is any of this helpful?
    Cheers,
    Kev.

  • Mail won't retrieve messages?

    Hi there
    I just got my first mac, a MacBook Pro. I have been setting it up today, and all was going well. I logged in my mail account and it was retrieving all my emails from my hotmail account (past messages that I have already read). Then randomly it stopped working, I can still use the app, but it has stopped receiving emails, even though it is not yet up to date. I have received new messages that came through on my iPhone but nothing on my mac. I have tried opening Mail's activity monitor and then clicking get mail. It connects to my hotmail account, says checking for new mail, the switches to "preparing to retrieve new messages" and stays there for quite a while, then eventually just goes blank. Any ideas what the problem is? I have tried closing the app and opening it again, restarting the computer etc.
    Thanks in advance for any help

    Judy,
    Welcome to the Discussions.
    If you Upgraded from 10.4.11 or earlier to Leopard 10.5.6, it is probably what has been covered by the support document at the link below:
    http://support.apple.com/kb/TS2537
    If you also find any files named to include MessageSorting (which would mean you once have upgraded from a version of OSX earlier than 10.4), remove those, also, but never restore those.
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  • Can I retrieve messages from a blackberry email address in Mail for OS X?

    I'm wondering if I can configure Mac OS X Mail to retrieve messages from a blackberry email address.
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  • TS3899 In the past I have been able to retreive all messages not deleted in the inbox of my mailbox.  This week I have not been able to acces messages received prior to 9/10/13.  what can I do to retrieve messages eceived prior to 9/10/13.

    Until recently I have been able to retrieve all messages not deleted i m mailbox "inbox".  Today I can only retrieve messages from 9/10/13 to present.  How can i retreive all previously sent messages that were not deleted?

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  • My time capsule is full and when I attempt to back up, I only receive a preparing back up message and the earliest and most recent back up dates remain the same.  Why are the oldest backups not being deleted to make room for the newest backups?

    My time capsule is full and when I attempt to back up, I only receive a preparing back up message and the earliest and most recent back up dates remain the same.  Why are the oldest backups not being deleted to make room for the newest backups?

    linda mariefromharper woods wrote:
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  • Can't see msgs in UWC / reconstruct fails with cannot retrieve message uid

    I have restored several email accounts into a test email account. I'm trying to move some of the .msg files around so that they are easier to find. I have created some new folders and when I move the messages into the folder, I cannot see them in the web client. If I run reconstruct, I get
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    Reconstructing...
    cannot retrieve message uid 590
    cannot retrieve message uid 807
    cannot retrieve message uid 911
    cannot retrieve message uid 915
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    Sun Java(tm) System Messaging Server 6.3-4.01 (built Aug 3 2007; 64bit)
    libimta.so 6.3-4.01 (built 17:28:45, Aug 3 2007; 64bit)
    SunOS message1 5.10 Generic_127111-02 sun4u sparc SUNW,Sun-Fire-V245
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    In general, manually moving files around inside the store like this should be discouraged.
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    Reconstructing...
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    cannot retrieve message uid 807
    cannot retrieve message uid 911
    cannot retrieve message uid 915
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  • TS2755 How can I retrieve messages that I accidentally cleared?

    How do I retrieve messages that were accidentally cleared?

    If it's on iMessage go to another iMessage device that's currently set up with your account and it might be there. If it's a normal text, go online or contact your provider to see your incomming and outgoing messages.

  • ** List of RFCs to retrieve messages from SXMB_MONI

    Hi friends,
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    Could you kindly tell RFCs or classes other than this which will be usefull to retrieve XML Payload and other things ?
    Kind Regards,
    Jeg P.

    Hi,
    There is a function module SXMB_GET_MESSAGE_LIST through which you can get the messages in SXMB_MONI.
    Refer the below thread for more detail:
    In Which Database Table the Messages are Stored in XI
    Thnx
    Chirag
    Edited by: Chirag Gohil on Feb 15, 2008 6:13 PM

  • Retrieving messages from MQ Series

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                   raiseAlert(strMsg, messageType, docId, failedFolder, th.getMessage());               
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