Presario CQ42-210AU lost the built-in webcam.

Since I couldn't recovered the factory settings of Windows 7 Home Premium x64 as reported on http://h30434.www3.hp.com/t5/Notebook-Recovery/Unable-to-recover-Presario-CQ42-after-F11/td-p/117206.... I have re-installed the whole laptop with a Windows 7 professional x32. I have installed all the drivers from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4192823&....
However, I can't see the webcam. The Device Manager does not show any imaging device or unknown device either. What could I have missed?

Hi again jdij,
It is good to hear back from you!
To enable your system to detect the Webcam in Windows 7, I recommend re-installing the original drivers and software that first came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). To update the newly installed software, please follow this resource on Using HP Support Assistant (Windows 7).
If the webcam is still not detected, I recommend returning your system back to a previous restore point. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 7).
Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 7), as well as Performing an HP system recovery (Windows 7). This should return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Hi again jdij,
It is good to hear back from you!
To enable your system to detect the Webcam in Windows 7, I recommend re-installing the original drivers and software that first came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). To update the newly installed software, please follow this resource on Using HP Support Assistant (Windows 7).
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http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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