Presario CQ61 - Harddisk Fail 1 year 1 month (303 error / now wont boot) - HPLack of support

Hi,
Just wondering if anyone can give me some information or stories that they may have had similar problems with HP. My harddisk on the laptop failed last week which is just 1 month outside of warrenty. I know it shouldnt fail outside a year unless it was used for heavy processing but my personal laptop is just web browsing and email.
After speaking to HP they said I would inoccur a cost which would be £141 for a new disk! (just under half the cost of the laptop) and to contact PC World for a quote on data recovery!
When put through to the complaints it took ages for an answer and he said theres nothing he will do. I asked about the process to esculate this and he said contact Mike Wilson (MD for UK) or write in. But he also said writing in would go back to him (Simon in complaints) and would not be progressed.
In the past I've used HP Business support (3yr warrenty) which has always been really good i.e. engineer out the next day and replaces the parts / no problems on the phone. But as a home user it seems really shocking and it was my previous experience that made me get a HP.
Thanks,
Matt

I feel your pain, this is a user to user forum.
If it is out of warranty that is the line in the sand, you can replace the hard drive yourself and save a few pounds.
Do you have the HP recovery discs?

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Signed up for two years two months ago and now they are taking away my Music Channels!!

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I'm having the same problem too, I do however have a lead that I'm trying out now...
Insert Disc 1
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Can you clone a failing hardrive or a hardrive that wont boot up?

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It's highly unlikely that a single corrupt file is responsible for a problem with to the drive's hardware. If the file's just causing Mac OS X to fail to boot, cloning the drive and using it as a non-boot volume won't transfer the problem.
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Presario CQ61 - Boot Device not found, Hard dis not exist

Hi i bought my presario CQ61-405AX 2nd hand roughly a year ago and it was almost new, my laptop was running fine, and then it froze, and so i had to turn it off, after i waited 30min for it to unfreeze, it now, when i boot it up, appears with a black screen, with the error
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Pleae install a operating system on your hard disk
F2 system diagnostiscs"
I went onto hp support and followed the prompts until it did a hard disk test and the error, "Hard Disk Not Exist" appeared
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Thank's in advance
This question was solved.
View Solution.

Hi,
The most likely explanation is that your Hard Drive has failed and will need to be replaced, however as a further test, try the following.
1. Create a bootable Ubuntu CD - a guide on creating an Ubuntu CD and the download can be found Here.
2. When created, follow the guide on the link below to Try Ubuntu.
http://www.ubuntu.com/download/help/try-ubuntu-before-you-install
The 'Try Ubuntu' option runs the OS from the CD without the need to install on your HDD. If this runs Ok ( it will be slow running from a CD ), this would tend to confirm that the problem is with the HDD.
Regards,
DP-K
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Compaq Presario CQ61, unable to boot laptop

Compaq Presario CQ61 running Windows 7 Home Premium (build 7601) purchased approx 4 years ago.
Computer failed to re-start after a period on standby. I suspect that it may have failed an automatic reboot following the automatic installation of an update - this is only a guess as I have no access to the computer at the moment, but I had a similar problem recently - on that occasion I managed a 'Safe Mode' start - pressing F8 a number of times gave me access to the appropriate screen. I subsequently implemented System Restore at a point just prior to a the automatic installation of a Windows critical update, and that seemed to do the trick.
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Can you advise please.
This question was solved.
View Solution.

I'm afraid there is no sign of life in your computer either:
What excactly happened?
If you tried to reseat the memory, your motherboard might be dead.
Your motherboard is actually very old too, very less motherboards could last 4 years.
Hopefully the motherboard is fine cause you have lights flashing, which thats one thing of what the mother needs to do, check every component and start up the computer. If the lights are just on, then your motherboard is not working, as it is not doing its job.
But, the good news is, the costy part is ok.
I really need to now what actually happened, please be as detailed as you could to help you troubleshoot the problem.
Perhaps, what helps is, taking a video of the start up of the computer of blinking lights.
Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
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Compaq Presario CQ61 Wont Boot

So Like Most owners of the Presario, My Computer wont boot. Its a blank screen and the LED blinds towards BIOS Corruption but since I cant even get out the blank screen Any help would be very well indeed Helped. Below is Info and things I've Tried
Computer Type: Compaq Presario CQ61-319WM
Operating System: Windows 7
Warranty: Gone
Bought: 3 Years Ago
What Happened when this all started: I was drawing on photoshop, I closed it so it would go to sleep mode. I left the house for an hour to shop and come back to this blank screen and LED blinking Lights (Twice)
Last Six months had To System Restore Twice, An Update back in March made my computer not work so was forced to system restore.
Things I've Tried:
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*Bought New Charger
*Bought New Battery
*Removed/Reseated my two 2gb Ram sticks. Switched them
*Removed HDD/Battery to see if it Was the HDD
*Took apart computer before I knew it was the BIos to see if it was the moniter or if the wires got exposed or snapped
Than I tried to get into the BIOS Recovery, tried the Win button +B button/Power, f2 and f10. Nothing gets my computer off the blank screen.
I Think Ive gotten everything Down. Should I send it in even though it would be smarter to just buy a new computer? Im at a lost of what can be done . Almost Every person with this problem got fixed by Hard Reset. I dont know how to deal with BIOS. So Please Help If You can.

The troubleshooting steps mentioned in the following weblinks might help you to resolve the issue:
HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues
HP Notebook PCs - Blank Screen LED Error Codes
HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot
I am an HP employee.
Regards,
Vidya
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I cant access itunes storesMicrosoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002) Hewlett-Packard Compaq Presario CQ61 Notebook PC iTunes 10.6.0.40 QuickTime not available FairPlay 1.14.34 Apple Application Support 2.1.7 iPod Updater Libra

i cant access to itunes store
here is dignostic report
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ61 Notebook PC
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0025AE8C032360A0
Current user is not an administrator.
The current local date and time is 2012-03-27 13:06:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
Description:          speedinfo
IP Address:          182.237.181.108
Subnet Mask:          255.255.255.255
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          202.177.240.125
                    202.177.240.251
Adapter Name:          {948D9871-ADAF-4632-8D0C-538770929B52}
Description:          Atheros AR5007 802.11b/g WiFi Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name:          {4D499748-069C-4E58-A116-DF748DA3912C}
Description:          Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:          192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          192.168.0.2
                    192.168.0.4
Active Connection:          speedinfo
Connected:          Yes
Online:                    Yes
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.

i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please?

Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?

like the headline says.
Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?
it died almost a month ago and i have been searching for a new one since
I searched all over HP's website and cant find any information about that, not even the name of the fan.
som help here would be wary appreciated

Hi,
You can order from here:
http://h20141.www2.hp.com/hpparts/?cc=US&lang=EN&jumpid=hpr_r1002_usen
and part # is in here (page #3-4):
http://h10032.www1.hp.com/ctg/Manual/c01868653.pdf
Regards.
BH
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HT5687 Its 1 year 4 months of the purchase. How can I register for the warranty for now. Please help.

Hi,
I bought MacBook Pro in Sep/2012. I did not buy the warranty at the time of purchase. Its 1 year 4 months of the purchase now.
I lately came to know, that we cant register for apple warranty if we dont purchase it earlier.
However I want to get my Mac covered under the apple warranty. How can I do so. Please guide & help.
Thanks,
Anita

This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
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The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
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Extract Data Based on Year and Month

My clients have taken an Oracle DB TimeStamp field and
downloaded it to Access in a TEXT field format.
Sample data: 20060401001348CS
All I am trying to do is extract data based on year and
month. I have equal to 200604*, 200604%. Have also tried to used
LIKE.
Nothing works. It just can't be that dificult. Please help.
Thanks

After breaking my inquiry down into bits and pieces the
problem is not just the LIKE, it is a combination of events. The
entire picture is this:
User selects Year from a drop down (2006), then selects month
from drop down (04). I then build a variable called
EventReport Date with the statement <cfset EventReportDate
= Session.InquiryYear & Session.InquiryMonth & "%">
It correctly displays as 200604% - When used by itself as
below, it works just fine.
WORKS
<cquery name="GetEventCount" datasource="CountyDB">
Select count(AD_ID) as EventCount, TYCOD, TYP_ENG, CURENT,
CDTS
FROM aeven
WHERE CDTS LIKE '#EventReportDate#'
Group By AG_ID, TYCOD, TYP_ENG, CURENT, CDTS
</cfquery>
WORKS (additional WHERE criteria)
<cquery name="GetEventCount" datasource="CountyDB">
Select count(AD_ID) as EventCount, TYCOD, TYP_ENG, CURENT,
CDTS
FROM aeven
WHERE ((AG_ID = '#Session.InquiryAgencyCode#') AND (CURENT =
'T'))
Group By AG_ID, TYCOD, TYP_ENG, CURENT, CDTS
</cfquery>
FAILS **** There is something wrong with the combination of
the WHERE clause items
<cquery name="GetEventCount" datasource="CountyDB">
Select count(AD_ID) as EventCount, TYCOD, TYP_ENG, CURENT,
CDTS
FROM aeven
WHERE ((AG_ID = '#Session.InquiryAgencyCode#') AND (CURENT =
'T')
AND (CDTS LIKE '#EventReportDate#'))
Group By AG_ID, TYCOD, TYP_ENG, CURENT, CDTS
</cfquery>
NOTE: There is not an error message, it just comes back with
zero records.
MORE LOST THAN EVER! Thanks for your help
Ron

Microphones Issue - Presario CQ61-315EX - IDT sound car [WIN7]

Hi!
I'm Marko.
I've used Search in order to solve my problem, but since I found no answer, I'm posting this in hope that you could help me.
I've also tried tips from different forum (especially from good people at Microsoft Answers) but I had no success with that.
Just as I wrote in Subject line, I have HP Compaq Presario CQ61-315EX, with IDT sound card. I'm using Windows 7 and I have tried last 3 IDT drivers. I've been using microphones for 4-5 months and I had no problem before. Now, none of my two external mics don't work on this PC (I have tested them on other computer and they both work), although, they are recognized in Windows [Control Panel > Hardware and Sound > Sound > Recording]. Also, my internal microphone doesn't work (it's recognized by windows). By 'don't work' I mean that there is no input sound in Sound Recorder, Skype, AP Tuner (a guitar tuner simulator) and in similar programs. All three mics used to work in mentioned programs not so long ago.
I have tried different combinations of settings, but none of them gave satisfying result.
Windows Audio Recording Troubleshooters haven't solved it neither.
Here you are my DxDiag log (just System Info, Sound Devices and Sound Capture Devices), hope it helps.
System Information
Time of this report: 4/21/2010, 01:22:33
Machine name: THEPRINCE-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: Serbian (Latin) (Regional Setting: Serbian (Latin))
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario CQ61 Notebook PC
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 3072MB RAM
Available OS Memory: 3002MB RAM
Page File: 1458MB used, 4545MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Sound Devices
Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7608&SUBSYS_103C3069&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Independent Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7608&SUBSYS_103C3069&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: External Mic (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Internal Mic (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Thanks in advance, and I'm sorry for my bad English.
Marko

Easy to swap out the HDD on a Compaq Presario cq61-424sa?

I'm thinking about purchasing a Compaq Presario cq61-424sa.
One thing that's important to me is being able to swap out HDDs when they fail or when I want to try a different OS.
How easy is it to do this on the cq61-424sa?
Also I thought this might be a good test of how decent the after-purchase care is for Compaq machines.
Thanks for any assistance and advice.
This question was solved.
View Solution.

piece of cake:
Drive Manual

Presario CQ61 - Harddisk Fail 1 year 1 month (303 error / now wont boot) - HPLack of support

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