Presario cq61 notebook PC is locking up when windows is loading

Presario cq61 notebook PC locking up when loading windows. Just recently updated drivers that were missing or damaged and when I restarted the system locked up when loading windows. Can't find safe mode to find or fix problem. An I'm running windows 7. Please someone help me with this problem.

Hi @sng4ever2000 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Compaq Presario CQ61 Notebook and issues starting Windows 7. Try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I cant access itunes storesMicrosoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002) Hewlett-Packard Compaq Presario CQ61 Notebook PC iTunes 10.6.0.40 QuickTime not available FairPlay 1.14.34 Apple Application Support 2.1.7 iPod Updater Libra

i cant access to itunes store
here is dignostic report
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ61 Notebook PC
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0025AE8C032360A0
Current user is not an administrator.
The current local date and time is 2012-03-27 13:06:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
Description:          speedinfo
IP Address:          182.237.181.108
Subnet Mask:          255.255.255.255
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          202.177.240.125
                    202.177.240.251
Adapter Name:          {948D9871-ADAF-4632-8D0C-538770929B52}
Description:          Atheros AR5007 802.11b/g WiFi Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name:          {4D499748-069C-4E58-A116-DF748DA3912C}
Description:          Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:          192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          192.168.0.2
                    192.168.0.4
Active Connection:          speedinfo
Connected:          Yes
Online:                    Yes
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.

i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please?

HP Presario CQ61 Notebook no audio from internet websites CNN, etc, audio w/media player, iTunes.

HP Presario CQ61 Notebook, Windows 7 OS.
No error messages. I made no changes except for automatic upates.
I was listening to and trying to follow instructions for troubleshooting an ACER netbook on YouTube when I lost audio.
I have not had audio from any website since that time. I found this happens only with one of the users on the notebook. the other user has audio on websites. Help.
This question was solved.
View Solution.

Hi
Please find the link given below might help you to fix your issue.
Resolving No Sound or Audio Problems in Windows
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Compaq Presario CQ61 Notebook

PC will not start up. I was using my PC and it started running slow and freezing up, so I decided to reboot. I had trouble shutting down, but after a few attempts and a long wait I was successful. Upon the attempt to restart, I got a message that Windows failed to start and I can launch startup repair.
Launching the startup repair will only take me to the picture of blue rays. I have tried starting it up normally and i get the Windows emblem.
I ran the System Diagnostics/Start-up test, The SMART Check Passed, The Memory Test Passed, The Start-Up Test Failed, The Run-In Test Failed, the Short DST Failed. The Hard Disk Test Failed, It said Hard Disk 1.
I went to the BIOS Option and ran the Primary Hard Disk Self Test and on the Long Test it stopped at 49% Complete and I received a message saying Hard Disk 1 Full (305)
Any help will be greatly appreciated!
This question was solved.
View Solution.

Hi,
The test results you've posted would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the start-up issue.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your CQ61 series notebook - see Here for a further explanation.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Safari often locks up when trying to load from a certain site

Certain pages in my county government website cause safari to lock up. I pretty much have this problem only on the county website and only on certain pages. Happens regardless of pop-up blocker status or cookie acceptance. Any suggestions?

Ok.... in that case, boot from your install disc. Run Disk Utility in case there are errors on the startup disk that need repairing.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
(In Mac OS X 10.4 or later, you must select your language first from the installer menu)
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 10% to 15% free disk space*

New system locks up when not under load 790fx-gd70

My system freezes up. Mouse stops moving (no blue screen). I have not overclocked anything. I replaced my stable motherboard, processor and memory with an upgrade. The system is not stable. I have tested the memory, disabled the onboard sound card, upgraded to the latest drivers and firmware. I now suspect the feature that shares system memory with the video card. How to I stop System Memory from being shared with my video card?
I can see that 1.7GB of my system memory has been assigned over to add to my 256MB video memory, but don't see any way to stop it!
790FX-GD70
Phenom II x3 2.8GHz
OCZ DDR3 / 1066
BFGTech 7800GTX OC
600watt power supply

This board apparently has an incompatibility with my video card. I threw in an old ATI x300SE PCI-E and have not experienced the lock ups. This makes the brand choice clear for a new video card. nvidia lovers beware.
Vince

MSI P35 NEO - USB ports stop working when Windows starts loading

I've just replaced the MB, CPU, RAM sticks, video card and PSU after the previous MB died on me last week. The problem I've been having is that my mouse and keyboard (they're both USB) stop working as soon as Windows starts loading. They're both functioning during the boot sequence. USB controllers and USB Legacy Support are both enabled in BIOS. I've tried plugging in my old ps/2 keyboard but that one won't work either once Windows has started loading (although it just struck me that it's possible I accidentally plugged it into the mouse port). Any advice on how to resolve this issue would be greatly appreciated.

Quote from: Nidhogg on 28-February-08, 03:29:28
I've just replaced the MB, CPU, RAM sticks, video card and PSU after the previous MB died on me last week. The problem I've been having is that my mouse and keyboard (they're both USB) stop working as soon as Windows starts loading. They're both functioning during the boot sequence. USB controllers and USB Legacy Support are both enabled in BIOS. I've tried plugging in my old ps/2 keyboard but that one won't work either once Windows has started loading (although it just struck me that it's possible I accidentally plugged it into the mouse port). Any advice on how to resolve this issue would be greatly appreciated.
Was old mainboard that "died" on you same as the new mainboard?

Mother board failure in Compaq Presario C770TU Notebook PC

Dear,
My
Compaq Presario C770TU Notebook PC has an problem during windows installation. it hangs out during the installation process. when the step of 39 minutes is going on. earlier i have changed my battry from hp care centre. i have shown to IT person without opening the laptop he seems might issue of mother board.
please suggest me what shall i do.

Hello khadkemm,
You mention you are performing an installation of Windows. Is this an upgrade situation? What operating system is currently installed and what are you upgrading to? You may want to take a look at this page, and see if it helps.
You can replace the motherboard by looking at your Maintenance and Service Guide, but the software hanging up does not necessarily mean the motherboard is defective. Are you experiencing other issues and error messages? If so, what are they?
Please reply with more specifics and let me know if the info above helps.
Good luck!
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Microphones Issue - Presario CQ61-315EX - IDT sound car [WIN7]

Hi!
I'm Marko.
I've used Search in order to solve my problem, but since I found no answer, I'm posting this in hope that you could help me.
I've also tried tips from different forum (especially from good people at Microsoft Answers) but I had no success with that.
Just as I wrote in Subject line, I have HP Compaq Presario CQ61-315EX, with IDT sound card. I'm using Windows 7 and I have tried last 3 IDT drivers. I've been using microphones for 4-5 months and I had no problem before. Now, none of my two external mics don't work on this PC (I have tested them on other computer and they both work), although, they are recognized in Windows [Control Panel > Hardware and Sound > Sound > Recording]. Also, my internal microphone doesn't work (it's recognized by windows). By 'don't work' I mean that there is no input sound in Sound Recorder, Skype, AP Tuner (a guitar tuner simulator) and in similar programs. All three mics used to work in mentioned programs not so long ago.
I have tried different combinations of settings, but none of them gave satisfying result.
Windows Audio Recording Troubleshooters haven't solved it neither.
Here you are my DxDiag log (just System Info, Sound Devices and Sound Capture Devices), hope it helps.
System Information
Time of this report: 4/21/2010, 01:22:33
Machine name: THEPRINCE-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: Serbian (Latin) (Regional Setting: Serbian (Latin))
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario CQ61 Notebook PC
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 3072MB RAM
Available OS Memory: 3002MB RAM
Page File: 1458MB used, 4545MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Sound Devices
Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7608&SUBSYS_103C3069&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Independent Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7608&SUBSYS_103C3069&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: External Mic (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Internal Mic (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt.sys
Driver Version: 6.10.6249.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/20/2009 23:35:26, 420352 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Thanks in advance, and I'm sorry for my bad English.
Marko

Compaq Presario CQ61-310SA Notebook PC Help

I have a Compaq Presario CQ61-310SA Notebook PC that worked fine until recently . Now when i turn it on the power light comes on , i can hear the fans and HDD power up , but the screen remains blank . The only sign of problem is the led warning lights . They flash twice , then pause then flash twice again , they do this constantly until the machine is turned off. I have tried a hard reset , swapped/removed the memory modules , reseated the HDD , checked all cabling is properly seated , still nothing. Have tried to fix the Bios using the HP_Tools USB device and pressing Windows+B on switch on , this caused the machine to beep 3 times then switch off .
Am now scratching my head and wondered if anyone here has any further advice before i throw it in the bin .... i tried to connect to outside source (TV via HDMI) ... but just showed blue screen and out of range message on the TV ..
HELPPPPPPPPPP!!!!!!!!!!!!!!!!!!!

Hi,
No, it does not have a modem as shown in its specs.
If you wish, you can buy one of these
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?

like the headline says.
Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?
it died almost a month ago and i have been searching for a new one since
I searched all over HP's website and cant find any information about that, not even the name of the fan.
som help here would be wary appreciated

Hi,
You can order from here:
http://h20141.www2.hp.com/hpparts/?cc=US&lang=EN&jumpid=hpr_r1002_usen
and part # is in here (page #3-4):
http://h10032.www1.hp.com/ctg/Manual/c01868653.pdf
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Compatibility of RJ11 port in Compaq Presario CQ61-408TX Notebook

Hello All,
I would like to know the RJ11(Telephone line) compatibility with Compaq Presario CQ61-408TX Notebook model.
by default this model doesn’t have RJ11 port, Can I install one as add-on?
Thank you,
Benoy Easaw

Hi,
The only option for a modem if one is not bought as an option would be a USB connected modem. U.S. Robotics makes one. Take a look here at NewEgg. It is unfortunat that this laptop does not come with an express54 slot.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Laptop presario cq61 compaq fails to initialise when i try to open power2go with win 7

ive never used the power2go burner that came with my laptop ,i bought it just over a year ago from curries and in the end i took it back with in the waranty and they said they fixed it but they never 4 times in a row i would get it home and it never worked each time,now i have a different dvd burner because the last time i told them to replace it coz it dont work at all now its doing the same thing,it fails to initialise,doed any one know what i can do to sort this out as its a pain in the ass

Yes - (see above) - ' I have tried many fixes for this including setting keepconn, autodisconnect,
and adding LmCompatibilityLevel in the registry. None of these appear to change anything
(the behaviour, I mean) and I keep regularly and intermittently lose the mapped drive connections. '
This article explains perfectly what is happening to me, although I don't seem to have a "server
side" or a "computer" to run some of the server side fixes (nb I have still tried them all on the client side anyway)
This is because the networked drives are attached to my router and not another computer. All the
server side fixes seem to need a computer to run them or they tell you to - do this or that on the server side. THow can I apply server side fixes to my router?? Anyway my router seems to be set up and functioning correctly as everything works aok except for
the fact both the mapped connections keep dropping out. (even when I am using them ie transferring files.
Again I reiterate there seems to be an ARMY of frustrated Win 7 users out there experiencing similar
issues. This is really annoying as I bought the router (and drives) specifically for the 2 usb ports that would allow me to move all my media to two external networked drives and make my libraries available anytime for all my devices.
What a complete waste of time and money when windows prevents me from using my router with attached
storage as intended.
I can tell you all now I don't think anyone on the planet can solve this issue for me and thousands of other disgruntled users. The proof of this is the endless forums dating way way back and still there is no fix from microsoft.
Why does this connection keep dropping out???? How come it is happening when I am actively using the connection???? I am at my wits end.

Compaq presario cq61 312sa wont perform a system recovery from hard drive

When i turn on my Compaq Presario CQ61 312SA it looks like it is going to start ok then flicks to a white page with page cannot be found???
i have tried and would like to completely restore to it's original settings but when i turn it on and repeatedly press F11 it just beeps constantly and has a blank screen for ages.
any clues or quick fixes?
from searching online i gather i can't get hold of any recovery discs?
thanks, hope somebody can help

Hi:
If you can still read the windows 7 product key on the bottom of your notebook you can make your own W7 installation disk.
Here's how:
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB method of compilation.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

Problems with Compaq Presario CQ61

I have a Presario CQ61 and recently updated the iTunes software installed. Everything worked fine until I went to shut down the computer. While waiting for the windows menu to load it crashed, since then it hasn't worked (some 5 days).
When I turn it on it asks if I want to restart in normal windows mode of safe mode (recommended).
I have tried both options. They both seem to work, the green bar moves but then I am faced with an indeffinate blank screen.
I have tried removing the battery, making sure there is a full charge and that everything is connected properly. The power button is lit up white and the WIFI button is blue.
Any advice would be greatly appreciated

Hello,
I see that you're having an issue booting the notebook up. You could be having an issue with Hard Drive in the notebook, Sometimes when the Hard Drive is bad it prevents the notebook from booting windows.
Try and test the Hard Drive in the BIOS. Follow this document and it should guide you through testing the Hard Drive and the memory.
Please let me know the outcome. If you have any more questions let me know.
THX

Presario cq61 notebook PC is locking up when windows is loading

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