Presence for CUCM

Cisco Unified Communications Manager has built in presence functionality for IP Telephony.
Is there any way to pull presence information off of CUCM to integrate into a Web App - or to aggregate in a presence server elsewhere?
Does Cisco Unified Application Sever API's pull presence from CUCM, CUPS, or both? Can it update presence information as well?
Is Cisco Unified Presence REQUIRED to do this? Or is there some interface that would allow this without having to install CUPS?

You may want to post in the "ask the expert" forum for presence. Michael Luo is hosting it and is "inhouse" expert here
But basically, if you can figure out how the IP phone pulls presence information from CUCM to the screen of the phone, you should be able to do the same for your web app.
Basically, there is a IP Phone Service for CUCM and the Cisco IP phone when you browse the Corp Directory, it will show if the person is on/off hook. I have not used it personally, but it does populate.
CUPS uses a SIP PUBLISH trunk from CUCM. Whenever a phone status changes, it publishes the information to the SIP trunk. The receiving end (CUPS) will then digest the information and push it out the CUPC clients.

Similar Messages

Audio & Video Call Recording Solution for CUCM

Hi,
I am looking for a audio and video call recording solution for CUCM. The requirement is the recording system shall record all audio & video calls including incoming, outgoing, and station-to-station calls. One cirtical requirement is: The users on the CUCM system shall be able to record video calls for video equipped stations with a push of a button on their Cisco IP Desk set or their Cisco soft phone.
Does anyone know the product or third party vendor who supports audio and video recording for CUCM?
-Thanks
Vaijanath

Currently Cisco doesn't support video recording with a push of a button on their Cisco IP Desk set or their Cisco soft phone. Also, I have checked with the third party vendors and they only support the video recording using Passive Call recording (port mirroring).
http://www.verba.com/cisco-call-recording-solutions

What licenses do I need for CUCM and CME

Hi Experts,
I am a newbie to Cisco IP telephony and request your guidance.
My boss has asked me to order some 7942 phones for a CUCM based site and some 7942 phones for a CME based site.
For CUCM 9, I understand that we need an enhanced user licenses on CUCM side.
For the IP phone, I see 2 part numbers and am confused.
CP-7942G - Cisco Unified IP Phone 7942G
CP-7942G-CH1 - Cisco Unified IP Phone 7942G, for Channels, with one station user license
What is the station user license mentioned in the part number CP-7942G-CH1 ? Is it the same as the enhanced user licenses? Assuming i am ordering enhanced user licenses, what should I order CP-7942G or CP-7942G-CH1?
I also see a part number SW-CCM-UL-7942= ? What is this part? is it needed?
And what do I need for CME?
Is FL-CME-SRST-10 enough for the CME?
What is the part number for the phones? Is it CP-7942G or CP-7942G-CCME?
I also see another part number "SW-CCME-UL-7942="? What is it? And is it really needed?
I heard that Cisco simplified Licensing from version 9. At least it doesn't look simple to me :(
Can you please help me, Experts?
Thanks,
Pete

Hi without knowing your business goals, current network, etc here is some feedback.
Depending on your design, if the sites are connected via a reliable WAN you could run the branch site as SRST and not CME, this way you get a rich feature set of the centralised call manager and simplify licenses, etc.
Anyway, you need to size your CUCME (or SRST) correctly as each Cisco router hardware platform has a maximum supported handsets. If you have a SIP provider new purchased ISRs now come with 10 CUBE licenses other wise you will need something else such as a VIC for dial tone.
For instance the following is a router that comes with 25 CME
C2901-CME-SRST/K9
2901 Voice Bundle w/PVDM3-16,FL-CME-SRST-25,UC Lic,FL-CUBE10
You can add CP-7942G-CCME which is the physical phone and license for CME
Use CP-7942G= for the Call Manager Deployment as you will get UCL Enh or CUWL for the user side
If you have existing routers you will need to obtain upgrade licenses for voice/CME add DSPs if needed for conferencing, media termination, etc, CUBE or voice cards and you can add the phones.
Router handset capacities see Table 7
http://www.cisco.com/c/en/us/products/collateral/routers/2900-series-integrated-services-routers-isr/data_sheet_c78_553896.html
Hope this helps

Update hadrware resources for CUCM in UCS

Hello all,
We have CUCM 8.6 running in UCS.
The ova file used before installing CUCM 8.6 on UCS was for less number of resources ( 1xvCPU, 1x80GB, 4GB RAM ).
I need to increase resources of VM, so instead of 1=vCPU & 1x80GB, 4GB RAM i want 2 vCPU and 2 x 80 GB, 6GBM RAM.
If i increase the number of vCPU, RAM & HD from vSphere Client manually, what is the risk in CUCM database, will it effect or it will be safe ?
Is there any way to upgrade the ova file in running VM instead of building new VM with new OVA file ?
Kindly help.
Regards,

Hello bernhardczapp,
We were upgrading CUCM 8.6 to 10.5 but unfortunately it failed with an error saying there is no disk space available, we opened case wtih cisco & we were advised to perform following tasks to free disk space:
Clear the logs is from RTMT tool, download the old log/traces and delete them from the server with this process:
1)      Login to RTMT
2)      Go to Trace & log central
3)      Select Collect File
4)      Select All service checkbox and All server checkbox, click next.
5)      Select a period of time. Select all the time frame for the logs that you do not need anymore, example from January until July. (Also there is a drop down so you can clear the ones from the inactive partition.)
6)      Select the Delete file Checkbox.
7)      Click finish
We followed procedure & after 8 hours it made 6495 MB space free. Before was 36444MB & after process 29949MB.
Reason i mentioned about new ova file for CUCM 10.5 is that while creating VM i will have option to select 7,500 users (this will give me 2x80GB, 2xvCPU, 1x6GB RAM)
I will try installing your suggested cop files & will update you. Do i need to restart Servers after cop file installation ?
But if you have alternate solution please share.
Kind Regards

Recording solutions for CUCM/CME.

Hi, all!
I have a questions about call recording solution for CUCM and CME.
- Does Cisco Media Sense support call recording for Call Manager Express?
- Will Media sense write all calls, including calls via PSTN to any DN, or only DN to DN calls?
- Can it be used for call recording in CUCM?
- Network-based call recording feature available only in CUCM 10 or early versions?
- What is disadvanteges and benefits of span/rspan call recording solutions?

Here are a few
http://www.telrex.com/callrex.htm?gclid=CM3p4_em5oQCFSfTJAodVxw8RQ
http://www.call-replay.com/?gclid=CLG277in5oQCFShsSQodtyXIjQ
Hope this helps.
Please remember to rate all replies

Ask question for license for CUCM

Here are the concerns of client.
1.) First Email:
Those licenses delivered are for UCM before v9 and without UWL, we will need license for CUCMv9/v10 with UWL.
2.) Second Email:
Those license you delivered are not able to import to our call manager due to version restriction, that’s why we need your help to figure out with Cisco the possibility to use those license in CUCMv9.

Hi,
Cisco DLU have gone end of sale , so, customer needs to place order for UCL/CUWL licenses.
http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-732309.html
If the customer has existing UCL/CUWL licenses which have been ordered for CUCM version 9 but using CUCM7/8 then, u can speak to licensing team to get licenses for CUCM 7/8.
Lastly, customer can also go for upgradation to CUCM9/10, provided they have valid ESW and UCSS contract[which is now SWSS] and then,use these ordered licenses.
regds,
aman

Design and Sizing Document for CUCM 8.x

HI Team,
Guys i need Sizing and Design Document for CUCM 8.x.
There is a new client and we need to do the sizing and design for that client on CUCM 8.x platform.
Request you to assist me with document. I need a document which will give me the sizing and design viewpoints.
I am sure there would so many guys who would have done this already.
Awaiting your reply asap.
Rgds,
JF

Cisco Unified Communications System 8.x SRND
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html
HTHjavaIf this helps, please ratewww.cisco.com/go/pdihelpdesk

UCL addon license for CUCM 10.x

Hi,
I'm creating BOQ for CUCM 10.x
I have 500 CUWL users
And I need to add some essential and enhanced users for analog and conference phones
I'm trying to add them using R-UCL-UCM-LIC-K9
But I got the following error which states you should select at least 1000 !!!
A combined total of LIC-UCM-10X-ENHP-B,LIC-CUCM-10X-ENH-B,LIC-CUCM-10X-BAS-B and/or LIC-CUCM-10X-ESS-B should be between 1000 and 10000. Please adjust the quantity.
Is there any other PN for addon license for UCL CUCM 10.x. I think it is the above one
Or it isn't possible to include UCL with CUWL !!
Also from where I could add SWSS service that UCSS will be EOS sale
Thanks

Hi
Just use the 'phones-users' tab in BAT.
... though I generally do phones/users separately.
Aaron

Reporting (Monitoring) Tool for CUCM 8.6

Hi ,
I am looking for a reporting or statistic tool for CUCM 8.6. , better we search a Monitoring tool .
Our main concrn is that we would like monitoring the Lines , the Phones , Calls (In und Out) , Count of Calls etc. not only print but a dashboard also .
Could you recommend me a programm by your experience ?
Thanks for your support
Homayoun

Here's a quick summary of what to do to view the number of registered phones per subscriber. There's lots more detail on all the available parameters in the docs from that link I gave above.
Open RTMT and select the Default profile. From the left hand window, select the "Performance" option.
This will open the Performance screen. Pick one subscriber from the list of nodes, expand it out, and then expand out the "Cisco CallManager" branch. Select and drag the Registered HardwarePhones option to one of the six blank squares.(You can adjust the divider to make reading the labels easier - but selecting the divider isn't always easy) You can repeat for all your other subscribers.
You can add extra tabs by selecting Edit (From the top-level menu bar) -> New Category.
GTG

UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

Current State:
•    I have a customer running CUCM 6.1 and UCCX 7.01SR5. Currently their CUCM is *NOT* LDAP integrated and using local accounts only. UCCX is AXL integrated to CUCM as usual and is pulling users from CUCM and using CUCM for login validation for CAD.
•    The local user accounts in CUCM currently match the naming format in active directory (John Smith in CUCM is jsmith and John Smith is jsmith in AD)
Goal:
•    Upgrade software versions and migrate to new hardware for UCCX
•    LDAP integrate the CUCM users
Desired Future State and Proposed Upgrade Method
Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server.
Then during a weekend maintenance window……
•    Upgrade the CUCM cluster from 6.1 to 8.0 in 2 step process
•    Integrate the CUCM cluster to corporate active directory (LDAP) - sync the same users that were present before, associate with physical phones, select the same ACD/UCCX line under the users settings as before
•    Then build UCCX 8.0 server on new hardware and stop at the initial setup stage
•    Restore the data from the UCCX PUT tool
•    Continue setup per documentation
At this point does UCCX see these agents as the same as they were before?
Is the historical reporting data the same with regards to agent John Smith (local CUCM user) from last week and agent John Smith (LDAP imported CUCM user) from this week ?
I have the feeling that UCCX will see the agents as different almost as if there is a unique identifier that's used in addition to the simple user name.
We can simplify this question along these lines
Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01. Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software.
If I follow the same steps with re-associating the users to devices and selecting the ACD/UCCX extension, what happens?
I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
What would historical reporting show in this case? A set of old agents and a set of new agents treated differently?
Has anyone run into this before?
Is my goal possible while keeping the agent configuration and HR data as it was before?

I was doing some more research looking at the DB schema for UCCX 8.
Looking at the Resource table in UCCX, it looks like there is primary key that represents each user.
My question, is this key replicated from CUCM or created locally when the user is imported into UCCX?
How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
Database table name: Resource
The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive.

Jabber for Windows Login failed with - "Must change at Next Login" for CUCM Authentication

Jabber for Windows users cannot login when "User Must Change at Next Login" is selected in the CUCM credential Policy
I found this Bug-ID: CSCuh84476
https://tools.cisco.com/bugsearch/bug/CSCuh84476
We use Jabber for Windows 9.7.4!
I just want to know if there are other users have the same problem and which workaround they applied.
I’m currently testing a User with different Policy credentials (Credentials expire after 1 day).
I think this will also lead to a “username or password wrong”-popup but tomorrow I will see it myself ;)
The planed workaround for us will be to set the “User Must Change at Next Login ” option and the users first have to login at UCM-Userpage to change their initial password.
BTW: Maybe somebody from Cisco know when this get fixed?
Best regards
Franz

J4W does rely very heavily on DNS, you should at least all required entries to hosts and lmhosts.
How are your servers defined under system -> server??
Are you able to log into UCMuser page??
Have you properly configured all user/device/line association, and created the necessary service profiles???

License Rehosting for CUCM 8.5 to 9.1.2 Virtualization and Upgrade

No license rehosting is required for a jump upgrade from 6 or 7 to 9.1.2.
If you follow the same procedure for a 8.5 or 8.6 virtualization and upgrade - you virtualize your 8.5 or 8.6 software in a lab and then upgrade to 9.1.2 and cutover - do you need to rehost your licenses for the interim virtual 8.5 or 8.6 cluster before upgrading? I've seen this error:
"Upgrades are prohibited during Licensing Grace Period" error trying to move off the "Software Location" page.

Hi,
The following link provides details of licenses usage by diff endpoints on version 9.x
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/9_1_1/CUCM_BK_U0AE00F5_00_uct-admin-guide/CUCM_BK_U0AE00F5_00_uct-admin-guide_chapter_0100.html
HTH
Manish

Maintenance contracts required for CUCM on UCS

Hello All,
I have a CUCM Ver 8.5 clustrer running on UCS C210M2 server. I would like to know is there is a single maintenance contract I can purchase from Cisco to cover both UCS hardware and CUCM software. Also CUCM is running on top of VMWare ESX server, should I require to get a separate maintenance for VMWare as well ?
Thanks in advance for the reply.
Mohsin

First, let me make sure we're using the same terminology before I answer:
Contract - The contract number that is tied to your CCO user ID and your equipment
Maint Agreement - Your hardware or software coverage.
My understanding is that you cannot put your hardware and software on the same agreement for a number of reasons. But there is no reason that all of your agreements can't be put under the same contract number. Often, hardware and software will be on seperate POs, etc. and will end up under separate contract numbers, making things a pain. I would work with your Cisco rep to see if you can combine all of your agreements under a single contract number. I don't see why it would be an issue. If they can't do this with existing contracts, then in the future I would talk with my rep about ensuring that all future purchases get tied to the same contract number.

PCD 10.5.1 No Nodes Assigned for CUCM Publisher

Added a new Task to upgrade a 9.1.1-20000-5 CUCM cluster to 10.5.1. Already on VMWare 5.1.
However when I add a New Task for Upgrade, I get to Step 4 of 5 where I should see under #4 the Switch Version of CUCM Publisher, it just shows "No Nodes Assigned" like it can't figure it out. Won't let me continue or run the upgrade task.
See screenshot attached;

HI Jason,
Since u reached step 4 of 5 , this means every step went smooth i.e. discovering old clusters ,configuring destination clusters, defining migration destination cluster, choosing migration file.
the issue could be due to option selected "Schedule for specific time" Can u try option "Start task imediately after completion of wizard"
Additional minutes added into schedule for specific start time
CSCul34358
Description
Symptom:
After creating a task with a schedule start time, PCD added one or a couple additional minutes into the start time. This issue was seen on switch version task and the same issue could be seen on other tasks.
Conditions:
Schedule for a specific start time when creating a task such as switch version.
Workaround:
None
regds,
aman

SNMPv3 Priv Credentials not working for CUCM Discovery

Hello Support Team
Im testing and practicing this week the CPC Small Demo and it seems that when I configure the SNMPv3 Priv Credentials (even with DES) for discover my CUCM, even if I configure the same priv credentials in Serviceability.
However, If I didnt configure the priv credencials, the CPC discover of CUCM works, this now presents the security risk that all the messages between the manager and agent are in plaintext ¿dont it?
I attach the screen with the configurations in CUCM and CPC, with the discovery errors.
Thanks for your help and advice.
Best Regards.

Are you allowing IMAP access into CUC? you set this in the "Voicemail Users" Class of Service on CUC, so it will apply for all users once the COS is changed.
Also you might want to set the Credentials source for voicemail service, on CUPS to "CUP"

Presence for CUCM

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