Presentation Services not coming up after modifying instanceconfig.xml

Hi,
I am trying to export more than 500 rows to excel from OBIEE dashboard. (500 is default). So I modified instanceconfig.xml file to add below tags in both Pivot and Table sections.
<MaxVisibleColumns>5000</MaxVisibleColumns>
<MaxVisiblePages>2500</MaxVisiblePages>
<MaxVisibleRows>500000</MaxVisibleRows>
<MaxVisibleSections>5000</MaxVisibleSections>
Now my OBIEE presentation services are not coming up and found the error message in log saying: "Unknown element - MaxVisibleColumns".
Appreciate any ideas how to fix this. Thanks.

Hi,
I solved my problem, i set up only the parameter MaxVisibleRows and it works fine!
Export to Excel from Analysis - 500 row limit? ----------------------this thread given final solution as mention above.
Re: OBIEE 11g - Download All/Display All of rows in Answers this thread also given some solution.
Please refer this link.
http://obieeelegant.blogspot.in/2011/09/unable-to-export-all-rows-from-request.html
http://123obi.com/2011/03/increase-number-of-rows-to-displayexport-to-excel-from-analysis/
Award points it is useful.
Thanks,
satya
Edited by: satya R on Apr 27, 2012 11:14 PM
Edited by: satya R on Apr 27, 2012 11:15 PM

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    You might want to check these logfiles:
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    ACTIVE TRACE LEVEL           1
    ACTIVE TRACE COMPONENTS      all, M

    B Wed Aug 05 10:48:17 2009
    B  create_con (con_name=R/3)
    B  Loading DB library 'F:\usr\sap\IDS\SYS\exe\run\dboraslib.dll' ...
    B  Library 'F:\usr\sap\IDS\SYS\exe\run\dboraslib.dll' loaded
    B  Version of 'F:\usr\sap\IDS\SYS\exe\run\dboraslib.dll' is "640.00", patchlevel (0.220)
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    M sid        IDS
    M systemid   560 (PC with Windows NT)
    M relno      6400
    M patchlevel 0
    M patchno    247
    M intno      20020600
    M make:      multithreaded, Unicode
    M pid        844
    M
    M  ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 844) [dpxxdisp.c   1170]
    I  MtxInit: -2 0 0
    M  DpSysAdmExtCreate: ABAP is active
    M  DpShMCreate: sizeof(wp_adm)          20328     (1452)
    M  DpShMCreate: sizeof(tm_adm)          2969176     (14772)
    M  DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
    M  DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
    M  DpShMCreate: sizeof(comm_adm)          290000     (580)
    M  DpShMCreate: sizeof(vmc_adm)          0     (424)
    M  DpShMCreate: sizeof(wall_adm)          (38456/34360/64/184)
    M  DpShMCreate: SHM_DP_ADM_KEY          (addr: 05FE0040, size: 3391480)
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    M  DpShMCreate: allocated wp_adm at 05FE1B88
    M  DpShMCreate: allocated tm_adm_list at 05FE6AF0
    M  DpShMCreate: allocated tm_adm at 05FE6B18
    M  DpShMCreate: allocated wp_ca_adm at 062BB970
    M  DpShMCreate: allocated appc_ca_adm at 062C1730
    M  DpShMCreate: allocated comm_adm_list at 062C3670
    M  DpShMCreate: allocated comm_adm at 062C3688
    M  DpShMCreate: allocated vmc_adm_list at 0630A358
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    M  DpShMCreate: allocated ca_info at 0630A380
    M  DpShMCreate: allocated wall_adm at 0630A388
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    M  <EsNT> Memory Reset disabled as NT default
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    C  Connecting as /@IDS on connection 0 (nls_hdl 0) ... (dbsl 640 070308)
    C  Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
    C    0 UTF8                                                      1   05B17398   05B1C458   05B1BEC0
    C  Attaching to DB Server IDS (con_hdl=0,svchp=05B1BE14,srvhp=05B1CA84)
    C  Starting user session (con_hdl=0,svchp=05B1BE14,srvhp=05B1CA84,usrhp=05B256B8)
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    C  *** ERROR => CONNECT failed with sql error '1017'
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    C  Connecting as SAPIDS/<pwd>@IDS on connection 0 (nls_hdl 0) ... (dbsl 640 070308)
    C  Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
    C    0 UTF8                                                      1   05B17398   05B1C458   05B1BEC0
    C  Starting user session (con_hdl=0,svchp=05B1BE14,srvhp=05B1CA84,usrhp=05B256B8)
    C  *** ERROR => OCI-call 'OCISessionBegin' failed: rc = 1017
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    C  *** ERROR => CONNECT failed with sql error '1017'
    [dbsloci.c    11395]
    B  ***LOG BY2=> sql error 1017   performing CON [dbsh#3 @ 1204] [dbsh    1204 ]
    B  ***LOG BY0=> ORA-01017: invalid username/password; logon denied [dbsh#3 @ 1204] [dbsh    1204 ]
    B  ***LOG BY2=> sql error 1017   performing CON [dblink#3 @ 428] [dblink  0428 ]
    B  ***LOG BY0=> ORA-01017: invalid username/password; logon denied [dblink#3 @ 428] [dblink  0428 ]
    M  ***LOG R19=> tskh_init, db_connect ( DB-Connect 000256) [thxxhead.c   1283]
    M  in_ThErrHandle: 1
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    M  Info for wp 0

    M    stat = 4
    M    reqtype = 1
    M    act_reqtype = -1
    M    rq_info = 0
    M    tid = -1
    M    mode = 255
    M    len = -1
    M    rq_id = 65535
    M    rq_source = 255
    M    last_tid = 0
    M    last_mode = 0
    M    int_checked_resource(RFC) = 0
    M    ext_checked_resource(RFC) = 0
    M    int_checked_resource(HTTP) = 0
    M    ext_checked_resource(HTTP) = 0
    M    report = >                                        <
    M    action = 0
    M    tab_name = >                              <

    M  *****************************************************************************
    M  *
    M  *  LOCATION    SAP-Server ord-sapproj_IDS_00 on host ord-sapproj (wp 0)
    M  *  ERROR       tskh_init: db_connect
    M  *
    M  *  TIME        Wed Aug 05 10:48:18 2009
    M  *  RELEASE     640
    M  *  COMPONENT   Taskhandler
    M  *  VERSION     1
    M  *  RC          13
    M  *  MODULE      thxxhead.c
    M  *  LINE        9893
    M  *  COUNTER     1
    M  *
    M  *****************************************************************************

    M  PfStatDisconnect: disconnect statistics
    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
    M  *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c   730]
    M  *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c  255]
    M  Entering ThSetStatError
    M  Entering ThReadDetachMode
    M  call ThrShutDown (1)...
    M  ***LOG Q02=> wp_halt, WPStop (Workproc 0 844) [dpnttool.c   357]
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    =======================================
    4 ETW000 r3trans version 6.13 (release 640 - 17.07.08 - 08:11:00).
    4 ETW000 unicode enabled version
    4 ETW000 ===============================================
    4 ETW000
    4 ETW000 date&time   : 05.08.2009 - 10:52:31
    4 ETW000 control file: <no ctrlfile>
    4 ETW000 R3trans was called as follows: r3trans -d
    4 ETW000  trace at level 2 opened for a given file pointer
    4 ETW000  [dev trc     ,00000]  Wed Aug 05 10:52:34 2009                                  0.000000
    4 ETW000  [dev trc     ,00000]  db_con_init called                                        0.000000
    4 ETW000  [dev trc     ,00000]  create_con (con_name=R/3)                                 0.000000
    4 ETW000  [dev trc     ,00000]  Loading DB library 'dboraslib.dll' ...                    0.000000
    4 ETW000  [dev trc     ,00000]  load shared library (dboraslib.dll), hdl 0          8449  0.008449
    4 ETW000  [dev trc     ,00000]      using "f:\usr\sap\IDS\SYS\exe\run\dboraslib.dll"
    4 ETW000                                                                              37  0.008486
    4 ETW000  [dev trc     ,00000]  Library 'dboraslib.dll' loaded                        18  0.008504
    4 ETW000  [dev trc     ,00000]  function DbSlExpFuns loaded from library dboraslib.dll
    4 ETW000                                                                              27  0.008531
    4 ETW000  [dev trc     ,00000]  Version of 'dboraslib.dll' is "640.00", patchlevel (0.220)
    4 ETW000                                                                             219  0.008750
    4 ETW000  [dev trc     ,00000]  function dsql_db_init loaded from library dboraslib.dll
    4 ETW000                                                                              27  0.008777
    4 ETW000  [dev trc     ,00000]  function dbdd_exp_funs loaded from library dboraslib.dll
    4 ETW000                                                                              36  0.008813
    4 ETW000  [dev trc     ,00000]  New connection 0 created                              26  0.008839
    4 ETW000  [dev trc     ,00000]  0: name = R/3, con_id = -000000001 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO
    4 ETW000                                                                              34  0.008873
    4 ETW000  [dev trc     ,00000]  db_con_connect (con_name=R/3)                         22  0.008895
    4 ETW000  [dev trc     ,00000]  find_con_by_name found the following connection for reuse:
    4 ETW000                                                                              25  0.008920
    4 ETW000  [dev trc     ,00000]  0: name = R/3, con_id = 000000000 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO
    4 ETW000                                                                              32  0.008952
    4 ETW000  [dev trc     ,00000]  Setting DIR_CLIENT_ORAHOME is not set as environment variable,
    4 ETW000                        assuming using instant client with unspecified location.
    4 ETW000                                                                             227  0.009179
    4 ETW000  [dev trc     ,00000]  -->oci_initialize (con_hdl=0)                        130  0.009309
    4 ETW000  [dev trc     ,00000]  got NLS_LANG='AMERICAN_AMERICA.UTF8' from environment
    4 ETW000                                                                              32  0.009341
    4 ETW000  [dev trc     ,00000]  Client NLS settings: AMERICAN_AMERICA.UTF8         23827  0.033168
    4 ETW000  [dev trc     ,00000]  Logon as OPS$-user to get SAPIDS's password           34  0.033202
    4 ETW000  [dev trc     ,00000]  Connecting as /@IDS on connection 0 (nls_hdl 0) ... (dbsl 640 070308)
    4 ETW000                                                                              35  0.033237
    4 ETW000  [dev trc     ,00000]  Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
    4 ETW000                                                                              32  0.033269
    4 ETW000  [dev trc     ,00000]    0 UTF8                                                      1   0253CDB0   02541E18   02541880
    4 ETW000                                                                             112  0.033381
    4 ETW000  [dev trc     ,00000]  Allocating service context handle for con_hdl=0       29  0.033410
    4 ETW000  [dev trc     ,00000]  Allocating server context handle                      25  0.033435
    4 ETW000  [dev trc     ,00000]  Attaching to DB Server IDS (con_hdl=0,svchp=025417D4,srvhp=025423DC)
    4 ETW000                                                                              51  0.033486
    4 ETW000  [dev trc     ,00000]  Assigning server context 025423DC to service context 025417D4
    4 ETW000                                                                           41860  0.075346
    4 ETW000  [dev trc     ,00000]  Allocating user session handle                        47  0.075393
    4 ETW000  [dev trc     ,00000]  Starting user session (con_hdl=0,svchp=025417D4,srvhp=025423DC,usrhp=0254AFA8)
    4 ETW000                                                                              50  0.075443
    4 ETW000  [dboci.c     ,00000]  *** ERROR => OCI-call 'OCISessionBegin' failed: rc = 1017
    4 ETW000                                                                            4381  0.079824
    4 ETW000  [dbsloci.    ,00000]  *** ERROR => CONNECT failed with sql error '1017'
    4 ETW000                                                                              31  0.079855
    4 ETW000  [dev trc     ,00000]     set_ocica() -> OCI or SQL return code 1017         23  0.079878
    4 ETW000  [dev trc     ,00000]  Try to connect with default password                  80  0.079958
    4 ETW000  [dev trc     ,00000]  Connecting as SAPIDS/<pwd>@IDS on connection 0 (nls_hdl 0) ... (dbsl 640 070308)
    4 ETW000                                                                              28  0.079986
    4 ETW000  [dev trc     ,00000]  Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
    4 ETW000                                                                              31  0.080017
    4 ETW000  [dev trc     ,00000]    0 UTF8                                                      1   0253CDB0   02541E18   02541880
    4 ETW000                                                                              32  0.080049
    4 ETW000  [dev trc     ,00000]  Assigning username to user session 0254AFA8           19  0.080068
    4 ETW000  [dev trc     ,00000]  Assigning password to user session 0254AFA8           25  0.080093
    4 ETW000  [dev trc     ,00000]  Starting user session (con_hdl=0,svchp=025417D4,srvhp=025423DC,usrhp=0254AFA8)
    4 ETW000                                                                              32  0.080125
    4 ETW000  [dboci.c     ,00000]  *** ERROR => OCI-call 'OCISessionBegin' failed: rc = 1017
    4 ETW000                                                                            1691  0.081816
    4 ETW000  [dbsloci.    ,00000]  *** ERROR => CONNECT failed with sql error '1017'
    4 ETW000                                                                              28  0.081844
    4 ETW000  [dev trc     ,00000]     set_ocica() -> OCI or SQL return code 1017         18  0.081862
    4 ETW000  [dblink      ,00428]  ***LOG BY2=>sql error 1017   performing CON [dblink#3 @ 428]
    4 ETW000                                                                             119  0.081981
    4 ETW000  [dblink      ,00428]  ***LOG BY0=>ORA-01017: invalid username/password; logon denied [dblink#3 @ 428]
    4 ETW000                                                                              30  0.082011
    2EETW169 no connect possible: "DBMS = ORACLE                           --- dbs_ora_tnsname = 'IDS'"
    =================================================================================
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    Mogileeswar

    Please check the logs it is clrerly mentioned thet your sapsystem is not able to connect to database.
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    [Thr 6276] *  COMPONENT   NI (network interface)
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    [Thr 6276] *  RC          -10
    [Thr 6276] *  MODULE      nixxi.cpp
    [Thr 6276] *  LINE        2764
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    [Thr 6276] *****************************************************************************
    [Thr 6272] NiHsLGetServName: found port number 0C.FA/3322 in cache
    [Thr 6272] NiIGetServName: port 0C.FA/3322 = servicename 'sapgw22'
    [Thr 6272] ***LOG Q0I=> NiPConnect2: connect (10061: WSAECONNREFUSED: Connection refused) [nixxi.cpp 2764]
    [Thr 6272] *** ERROR => NiPConnect2: SiPeekPendConn failed for hdl 13 / sock 4516
         (SI_ECONN_REFUSE; I4; ST; 127.0.0.1:3322) [nixxi.cpp    2764]
    [Thr 6272] NiICloseHandle: closing initial hdl 13
    [Thr 6272] *** ERROR => GwIConnect: GwConnect to localhost / sapgw22 failed (rc=NIECONN_REFUSED) [gwxx.c       294]
    [Thr 6272] ***LOG S0T=> GwIConnect, GwConnect (-0010) [gwxx.c       295]
    [Thr 6272] ***LOG S0R=> GwIConnect, GwConnect () [gwxx.c       297]
    [Thr 6272] ***LOG S0S=> GwIConnect, GwConnect (sapgw22) [gwxx.c       299]
    [Thr 6272] ***LOG S90=> SAP_STINIT3, GwIConnect ( 236) [r3cpic.c     2006]
    [Thr 6272]
    [Thr 6272] *  LOCATION    CPIC (TCP/IP) on local host with Unicode
    [Thr 6272] *  ERROR       partner '127.0.0.1:sapgw22' not reached
    [Thr 6272] *
    TIME        Fri Feb 27 19:45:38 2009
    [Thr 6272] *  RELEASE     700
    [Thr 6272] *  COMPONENT   NI (network interface)
    [Thr 6272] *  VERSION     38
    [Thr 6272] *  RC          -10
    [Thr 6272] *  MODULE      nixxi.cpp
    [Thr 6272] *  LINE        2764
    [Thr 6272] *  DETAIL      NiPConnect2
    [Thr 6272] *  SYSTEM CALL connect
    [Thr 6272] *  ERRNO       10061
    [Thr 6272] *  ERRNO TEXT  WSAECONNREFUSED: Connection refused
    [Thr 6272] *  COUNTER     2
    [Thr 6272] *
    [Thr 6272] *****************************************************************************
    [Thr 2836] Fri Feb 27 19:45:39 2009
    [Thr 2836] NiSelISelectInt: 0 handles selected (0 buffered)
    [Thr 2836] SAP_CMLISTEN: timeout after 2000 msecs
    [Thr 2836] *************** SAP_CMLISTEN ***************
    [Thr 2836] SAP_CMLISTEN: timeout = 2000
    [Thr 3508] ShmCache_nativeDelete (3)
    [Thr 3508] ShmCache_nativeDelete (2)
    [Thr 3508] ShmCache_nativeDelete (0)
    [Thr 3508] ShmCache_nativeDelete (1)
    [Thr 3508] Fri Feb 27 19:45:40 2009
    [Thr 3508] JHVM_NativeSetState: set process state to 6
    [Thr 3508] JLaunchISetState: change state from [Stopping (5)] to [Stopped (6)]
    [Thr 5584] JLaunchIShutdownCheck: check shutdown, 14 sec left to shutdown
    [Thr 2836] Fri Feb 27 19:45:41 2009
    [Thr 2836] NiSelISelectInt: 0 handles selected (0 buffered)
    [Thr 2836] SAP_CMLISTEN: timeout after 2000 msecs
    [Thr 2836] *************** SAP_CMLISTEN ***************
    [Thr 2836] SAP_CMLISTEN: timeout = 2000
    [Thr 5584] Fri Feb 27 19:45:42 2009
    [Thr 5584] JLaunchIShutdownCheck: check shutdown, 12 sec left to shutdown
    [Thr 2836] Fri Feb 27 19:45:43 2009
    [Thr 2836] NiSelISelectInt: 0 handles selected (0 buffered)
    [Thr 2836] SAP_CMLISTEN: timeout after 2000 msecs
    [Thr 2836] *************** SAP_CMLISTEN ***************
    [Thr 2836] SAP_CMLISTEN: timeout = 2000
    [Thr 5584] Fri Feb 27 19:45:44 2009
    [Thr 5584] JLaunchIShutdownCheck: check shutdown, 10 sec left to shutdown
    [Thr 5840] Fri Feb 27 19:45:45 2009
    [Thr 5840] JLaunchIExitJava: exit hook is called (rc = 0)
    [Thr 5840] JsfCloseShm: JsfCloseShm() -> 0
    [Thr 5840] JLaunchCloseProgram: good bye (exitcode = 0)
    DEFAULT TRACE
    #1.5#001143318A03002C00000186000015CC000463E71A6EB1E0#1235744138921#com.sap.engine.services.connector##com.sap.engine.services.connector#######SAPEngine_System_Thread[impl:5]_18##0#0#Error#1#/System/Server#Java#connector_0500##"ResourceObjectFactory" is closed. Possible reasons: the Connector Service is stopped or not started.#1#ResourceObjectFactory#
    #1.5#001143318A03002C00000187000015CC000463E71A6EB538#1235744138921#com.sap.engine.services.connector##com.sap.engine.services.connector#######SAPEngine_System_Thread[impl:5]_18##0#0#Error#1#/System/Audit#Java###Exception #1#com.sap.engine.services.connector.exceptions.BaseResourceException: "ResourceObjectFactory" is closed. Possible reasons: the Connector Service is stopped or not started.
         at com.sap.engine.services.connector.ResourceObjectFactory.removeConnectionFactory(ResourceObjectFactory.java:401)
         at com.sap.engine.services.jmsconnector.deploy.ContainerImpl.clearAllResources(ContainerImpl.java:1677)
         at com.sap.engine.services.jmsconnector.deploy.ContainerImpl.commitStop(ContainerImpl.java:768)
         at com.sap.engine.services.deploy.server.application.StopTransaction.commonCommitFinished(StopTransaction.java:244)
         at com.sap.engine.services.deploy.server.application.StopTransaction.commitCommon(StopTransaction.java:290)
         at com.sap.engine.services.deploy.server.application.StopTransaction.commitLocal(StopTransaction.java:278)
         at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesLocal(ApplicationTransaction.java:374)
         at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:132)
         at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesLocalAndWait(ParallelAdapter.java:250)
         at com.sap.engine.services.deploy.server.FinishListener.run(FinishListener.java:77)
         at com.sap.engine.services.deploy.server.FinishListener.makeOperation(FinishListener.java:57)
         at com.sap.engine.services.deploy.server.DeployServiceImpl.startTransactionsLocal(DeployServiceImpl.java:4244)
         at com.sap.engine.services.deploy.server.DeployCommunicatorImpl.stopMyApplications(DeployCommunicatorImpl.java:214)
         at com.sap.engine.services.servlets_jsp.server.ServletsAndJspServerFrame.stop(ServletsAndJspServerFrame.java:243)
         at com.sap.engine.core.service630.container.ServiceStopper.run(ServiceStopper.java:31)
         at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
         at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)
         at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:150)
    #1.5#001143318A03003E0000000D000015CC000463E71A7BC7F1#1235744139781#com.sap.engine.services.deploy##com.sap.engine.services.deploy#######SAPEngine_System_Thread[impl:5]_73##0#0#Error##Plain###CACHE MAY BE NOT CLEARED, while stopping sap.com/crmmigrxcm application.#
    #1.5#001143318A0300740000004B000015CC000463E71A8A8DA4#1235744140750#com.sap.engine.core.thread.impl5.ThreadManagerImpl##com.sap.engine.core.thread.impl5.ThreadManagerImpl#J2EE_GUEST#0#####Thread[Thread-715,5,main]##0#0#Error##Plain###Unexpected thread activity after interrupt() is executed in shutdown of SAPEngine_System_Thread[impl:5]_ThreadManager:
    Thread[SAPEngine_System_Thread[impl:5]_50]
    Task: com.sap.engine.core.thread.impl5.ActionObject - Processing Task [classname: com.sap.engine.services.log_configurator.archive.ArchivingThread | toString: [email protected]106a69b] with classloader [[email protected]be66@service:log_configurator]#
    #1.5#001143318A0300740000004C000015CC000463E71A8B2DF0#1235744140781#com.sap.engine.core.thread.impl5.ThreadManagerImpl##com.sap.engine.core.thread.impl5.ThreadManagerImpl#J2EE_GUEST#0#####Thread[Thread-715,5,main]##0#0#Error##Plain###Unexpected thread activity after interrupt() is executed in shutdown of SAPEngine_System_Thread[impl:5]_ThreadManager:
    Thread[SAPEngine_System_Thread[impl:5]_69]
    Task: com.sap.engine.core.thread.impl5.ActionObject - Processing Task [classname: com.sap.jms.client.connection.AsyncCloser | toString: com.sap.jms.client.connection.AsyncCloser@1a41c14] with classloader [[email protected]f854@common:library:com.sap.security.api.sda;library:com.sap.security.core.sda;library:security.class;library:webservices_lib;service:adminadapter;service:basicadmin;service:com.sap.security.core.ume.service;service:configuration;service:connector;service:dbpool;service:deploy;service:jmx;service:jmx_notification;service:keystore;service:security;service:userstore]

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