Presentation unexpectedly quits on new MacBook Pro
I have transfered a keynote presentation created on a Powerbook to my new MacBook Pro, but it unexpectedly quits when launched on my new computer. It works fine on the Powerbook and other keynote presentations open fine on the MacBook Pro.
Any ideas on how I can get this presentation to open successfully on my MacBook Pro?
I am having the same problem on my MacBook.
Keynote 3, will sometimes will "Quit Unexpectedly" immediately after launch, or after opening an existing presentation. This seems to be intermittent as occasionally I can open a presentation, work with it, and save without Keynote quitting with seemingly no rhyme or reason to when it will launch and when it will quit.
Makes me feel very queasy about using it for presentations. Will it decide not to launch 5 minutes before a big presentation? gulp.
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Has anyone else had problems of this nature:
Brand new MacBook (3 days out of the box), installed various apps including MSN Messenger 5.1.1 (I know this isn't Universal...but it worked for 2 days no problem...and Adium still works fine...!) and Camino (Universal).
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MacBook 1.8GHz Mac OS X (10.4.6)Hi taylz,
I've not bothered with MSN for my MacBook because as you identified it's not universal yet. I use Adium like you on it and find it a good substitue for MSN.
I have Camino on the iMac and it works fine, I'll try downloading it for the MacBook and see what experiences I have. It could conflicting with other software on your MacBook.
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I just purchased a new macbook pro, I transfered files from my old damaged macbook pro using an external case and the original HD. Safari will not open, and shows a message of "quit unexpectedly"
Process: Safari [3180]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.7 (7534.57.4)
Build Info: WebBrowser-7534057004000000~7
Code Type: X86-64 (Native)
Parent Process: launchd [135]
Date/Time: 2012-08-17 05:41:01.380 -0700
OS Version: Mac OS X 10.7.4 (11E2617)
Report Version: 9
Interval Since Last Report: 16209 sec
Crashes Since Last Report: 27
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 27
Anonymous UUID: A973086A-14E1-4BBA-9C64-CD98A4D5A970
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[3180]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation 0x00007fff9664af56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff91c7fdee objc_exception_throw + 43
2 CoreFoundation 0x00007fff9664ad8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8b70c71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8fef5cdf -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8fef5e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x000000010debfc2e -[AppController awakeFromNib] + 387
7 CoreFoundation 0x00007fff96641fb1 -[NSObject performSelector:] + 49
8 CoreFoundation 0x00007fff96641f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit 0x00007fff8fedd9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit 0x00007fff8fed3f73 loadNib + 322
11 AppKit 0x00007fff8fed3470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit 0x00007fff8fed338b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit 0x00007fff8fed32ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit 0x00007fff9014406f NSApplicationMain + 398
15 Safari 0x000000010e0c2806 SafariMain + 166
16 Safari 0x000000010deacf24 Safari + 3876
17 ??? 0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8bbabce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff93e887d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff93e79a7a abort + 143
3 libc++abi.dylib 0x00007fff97da27bc abort_message + 214
4 libc++abi.dylib 0x00007fff97d9ffcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff91c80249 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff97da0001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff97da005c std::terminate() + 16
8 libc++abi.dylib 0x00007fff97da1152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff91c7ff0a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff9664ad8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff8b70c71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8fef5cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8fef5e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x000000010debfc2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation 0x00007fff96641fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation 0x00007fff96641f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit 0x00007fff8fedd9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit 0x00007fff8fed3f73 loadNib + 322
19 com.apple.AppKit 0x00007fff8fed3470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit 0x00007fff8fed338b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit 0x00007fff8fed32ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit 0x00007fff9014406f NSApplicationMain + 398
23 com.apple.Safari.framework 0x000000010e0c2806 SafariMain + 166
24 com.apple.Safari 0x000000010deacf24 0x10deac000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8bbac7e6 kevent + 10
1 libdispatch.dylib 0x00007fff8ed4478a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8ed4331a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8bbac192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93e88594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff93e89b85 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib 0x00007fff8bbaca8e pread + 10
1 libsqlite3.dylib 0x00007fff90b5ace5 unixRead + 69
2 libsqlite3.dylib 0x00007fff90b56c33 sqlite3BtreeOpen + 2195
3 libsqlite3.dylib 0x00007fff90b52fc6 openDatabase + 1430
4 com.apple.CFNetwork 0x00007fff8e6d64bd __CFURLCache::OpenDatabase() + 63
5 com.apple.CFNetwork 0x00007fff8e6d6040 ProcessCacheTasks(__CFURLCache*, bool) + 265
6 com.apple.CFNetwork 0x00007fff8e6d5a72 _ZL24_CFURLCacheTimerCallbackPv + 662
7 libdispatch.dylib 0x00007fff8ed42a86 _dispatch_call_block_and_release + 18
8 libdispatch.dylib 0x00007fff8ed442d6 _dispatch_queue_drain + 264
9 libdispatch.dylib 0x00007fff8ed44132 _dispatch_queue_invoke + 54
10 libdispatch.dylib 0x00007fff8ed4392c _dispatch_worker_thread2 + 198
11 libsystem_c.dylib 0x00007fff93e883da _pthread_wqthread + 316
12 libsystem_c.dylib 0x00007fff93e89b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8bbaca8e pread + 10
1 libsqlite3.dylib 0x00007fff90b5ace5 unixRead + 69
2 libsqlite3.dylib 0x00007fff90b7c4f6 readDbPage + 102
3 libsqlite3.dylib 0x00007fff90b7ac9b sqlite3PagerAcquire + 315
4 libsqlite3.dylib 0x00007fff90ba9872 moveToChild + 146
5 libsqlite3.dylib 0x00007fff90babb68 sqlite3BtreeNext + 600
6 libsqlite3.dylib 0x00007fff90ba4909 sqlite3VdbeExec + 41561
7 libsqlite3.dylib 0x00007fff90b99a5b sqlite3_step + 1883
8 com.apple.WebCore 0x000000010ef5aeff WebCore::SQLiteStatement::step() + 63
9 com.apple.WebCore 0x000000010ef5b6cc WebCore::IconDatabase::performURLImport() + 908
10 com.apple.WebCore 0x000000010ef59d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
11 com.apple.JavaScriptCore 0x000000010e8a311f _ZN3WTFL19wtfThreadEntryPointEPv + 15
12 libsystem_c.dylib 0x00007fff93e868bf _pthread_start + 335
13 libsystem_c.dylib 0x00007fff93e89b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8bbaa67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bba9d71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8eb2bdf5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8eb2bd35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff93e868bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff93e89b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6daaa418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff6daaa440 rsp: 0x00007fff6daaa418
r8: 0x00007fff7c0d2fb8 r9: 0x00007fff6daa9ea8 r10: 0x00007fff8bbabd0a r11: 0xffffff80002dad60
r12: 0x00007fcc8c415da0 r13: 0x0000000000000006 r14: 0x00007fff7c0d5960 r15: 0x00007fff6daaa590
rip: 0x00007fff8bbabce2 rfl: 0x0000000000000246 cr2: 0x0000000111c3b000
Logical CPU: 0
Binary Images:
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0x7fff964ee000 - 0x7fff964eefff com.apple.ApplicationServices (41 - 41) <E23F1CED-C0FB-35A8-9657-484C5E6A32AE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff964ef000 - 0x7fff96538ff7 com.apple.framework.CoreWLAN (2.1.2 - 212.2) <F8F7E96C-C256-329B-AAEE-3F770B79EE04> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff96539000 - 0x7fff9653afff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
0x7fff9653b000 - 0x7fff96576fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x7fff96577000 - 0x7fff9657dfff com.apple.DiskArbitration (2.4.1 - 2.4.1) <22E77322-56E7-3730-9289-D8825A08408F> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff9657e000 - 0x7fff965a6fff com.apple.PerformanceAnalysis (1.11 - 11) <8D4C6382-DD92-37A2-BCFC-E89951320848> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff965a7000 - 0x7fff9677bff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff96b26000 - 0x7fff96b33fff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <36A15341-34AB-3D2B-96AD-15E198AA5180> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff96b34000 - 0x7fff96b5fff7 com.apple.CoreServicesInternal (113.17 - 113.17) <3D222F99-6155-363D-8B84-263B80500226> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff96b60000 - 0x7fff96c3fff7 com.apple.ImageIO.framework (3.1.2 - 3.1.2) <CDA0CC54-1442-3467-91D6-44456BD93733> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff96e43000 - 0x7fff96e48fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff96e4e000 - 0x7fff96e50fff libCVMSPluginSupport.dylib (??? - ???) <CBAE2CCA-3B42-328E-8FA5-5EF22622EAEB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff96e51000 - 0x7fff96f04ff7 com.apple.CoreText (220.20.0 - ???) <4C3E0213-2627-37D1-8550-E30A0EA6C262> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff96f05000 - 0x7fff96f70ff7 com.apple.framework.IOKit (2.0 - ???) <BA8FC1EB-0360-394F-9D6C-1D58BB187466> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff97ca9000 - 0x7fff97cadfff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
0x7fff97cf3000 - 0x7fff97d17fff com.apple.Kerberos (1.0 - 1) <5A114BAB-19C7-30B1-B9FB-F40019499734> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff97d18000 - 0x7fff97d1cfff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff97d9a000 - 0x7fff97da5ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
0x7fff97da8000 - 0x7fff97de8ff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <BDD11BE5-A9AB-347C-AB30-FDA1C5603E68> /usr/lib/libcups.2.dylib
0x7fff97f73000 - 0x7fff97f74fff libunc.dylib (24.0.0 - compatibility 1.0.0) <0482C762-746D-37EB-A8C9-E1048CF70462> /usr/lib/system/libunc.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4932
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=186.9M resident=93.2M(50%) swapped_out_or_unallocated=93.8M(50%)
Writable regions: Total=1.1G written=4188K(0%) resident=5404K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 1336K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 44.2M
MALLOC guard page 64K
SQLite page cache 192K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 64K
__CI_BITMAP 80K
__DATA 16.1M
__IMAGE 528K
__LINKEDIT 61.1M
__RC_CAMERAS 248K
__TEXT 125.9M
__UNICODE 544K
mapped file 24.7M
shared memory 312K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 342.0M
Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4 -
I have a brand new MacBook Pro and for some reason applications, in particular iCal, seem to quit unexpextedly all the time. Not sure why but I am using iCal for both iCloud and Google Apps for my business.
Anyone else having this issue or have some solutions I could try?
Thanks!ds store is right: the machine is obviously faulty. Tell them about the card reader problem and get the machine exchanged. Don't let them fob you off with a service. I had a problem with the DVD drive, the trackpad and the card reader in the first year of my 2009 MBP and each time I let them get away with 'servicing' until the Warranty ran out, and I now have to use a cable for the camera, can only use 'tap' (not click) on the trackpad and have to use an external DVD writer.
Like you, I'd had a previous Apple laptop (2004 iBook) that could take a direct hit from a Scud missile and still function perfectly (indeed, its still going now) , so I was not as insistent as I should have been.
Apple machines are great, but every now and again you get a dud. -
Has any one had trouble opening Photoshop Elements 9 with the new MacBook Pro?
Okay, then you have made a whole bunch of trouble for yourself. First, download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and then you can manually remove as many bits of PSE as you can find. Not only the application itself, but also in hard drive>library>application support>adobe. And go to your username>library>preferences and delete everything there pertaining to PSE. That library is hidden. To see it, click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account.
Then go here to download the installer and install it from scratch. You can never move an installed copy of PSE (except for the app store version):
Download Photoshop Elements products | 9, 8, 7 -
I recently got a new Macbook Pro with OS X 10.9.1
A free upgrade was done and included Pages, Keynote, Numbers. The only problem is that I cant send Keynote files i.e with extension .key through gmail. Even compressing the files doesnt solve the issue.
PLEASE HELP!I can't send a KeyNote Presentation from icloud.com to gmail.com eMail Address.
This is the Error Code:
Reason: SMTP transmission failure has occurred
Diagnostic code: smtp;552-5.7.0 This message was blocked because its content presents a potential issue. Please visithttp://support.google.com/mail/bin/answe to review our message content and attachment content guidelines. p3si11624956pbj.68 - gsmtp
Remote system: dns;aspmx.l.google.com (TCP|17.172.108.249|38112|74.125.25.26|25) (mx.google.com ESMTP p3si11624956pbj.68 - gsmtp)
After reading other posts on this and similar boards, I tried Pages and Numbers and can't send those files to a gmail recipient either.
I can send to other eMail addresses I've tested however, it seems to be isolated to gMail accounts.
Kim. -
Unexpected close of applications in New Macbook Pro and osx 10.6.7
Hi, just bought new Macbook pro spring 2011 series with ssd hard disk and 8 gigabyte ram. The problem is most of application I try to open "Unexpected close of application" message shows up, itunes, photoshop, ... do the same thing! it's preinstalled with osx 10.6.7. What's wrong with it?! if search around looks like it's common problem with no answer!
Thanks, I'll take a look to see if the solution is there. The strange thing is that the additional files aren't visible, nor does the computer see them in the otherwise empty trash can. It's only when the deletion is occurring that the number of items to be deleted is always three more than the number of items shown as being in the trash can.
-
I changed my password to use migration to transfer files from a G4 to a new macbook pro but now I have to sign in every time. How do I avoid the sign in?
I clicked on keychain access but getting a warning that it quit unexpectedly and it won't reopen.
-
Hi! I work with Photoshop/Premiere Elements 10 on my snow leopard (10.6.8) without problems since years. Now I want to move over to the new MacBook Pro (and lion 10.7.5) but only Photoshop runs on it, every Premiere version (I downloaded Elements 12 and further more) stops installation and shows Installation ERROR: ASU has quit unexpectedly, Media DB Error: 18. Please help!
run the cleaner and retry installing per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-
Transfer data to new macbook pro
Hi I have purchase a new MacBook Pro and would like to transfer everything to the new one. The old MacBook Pro will be given to my friend so I would like to delete all personal files settings etc
Thanks
ElijahConnect the two via Firewire cable. Boot the old computer into Target Disk Mode - Transferring files between two computers using FireWire; boot the new computer normally. You should see a disk icon for your old computer's drive on the new computer's Desktop.
Open Migration Assistant in the Utilities folder of the new computer. Follow onscreen instructions for migrating your data to the new computer.
When finished and all is well do the following:
Prepare Your Mac for Sale
Boot from the OS X Installer Disc One that came with the computer. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select the startup volume from the left side list then click on the Erase tab. Set the format type to Mac OS Extended (Journaled) then click on the Options button. Select the one pass Zero Data option and click on the OK button. Then click on the Erase button.
Note: You can skip the Zero Data option if you are not concerned about removing sensitive personal data from the hard drive. If you choose to skip this part of the process then it is possible for others to recover data from the hard drive. The Zero Data procedure will prevent others from getting access to your personal information.
This process will take 30 minutes to several hours depending upon the size of the hard drive. After formatting has completed quit DU and return to the installer. Now complete the OS X installation. At the completion of the installation do not restart the computer. Instead just shut it off. The next user will be presented with the Setup Assistant when they turn on the computer just as it would if new out of the box. -
When I try to access my online bank account thru Firefox, the session times out. This is on a new Macbook Pro. On my old Macbook Pro I can access the site. I know it is probably something in settings but cannot figure it out.
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
I bought a new Macbook Pro, how can I get my very old macbook cleared of my stuff so I can give it to my grandson. I just want him to be able to use it.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window.
Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. You should see your hard drive in the left hand column along with your other drives. Click on the drive and select the Erase tab. Set the format value to Mac OS Extended (Journaled) and click the Erase button. After that has finished select the Partition tab. Type in a Name for your hard drive and select how many partitions you want from the Volume Scheme. The usual setting is one partition. Click on the Options button after you've selected a partition to make sure it's set for GUID. Then click the Apply button and after the Partitioning is done quit Disk Utility.
You can now follow the instructions on the install screen -
ITunes will not load to my new MacBook Pro
Transferred everything from MacBook to new MacBook Pro. Everything is working except iTunes. Restarting, disinstalling, and reinstalling makes no difference as iTunes starts checking the iTune library and then displays the message "iTunes quit unexpectedly" allowing you to send a report to Apple.
This is the first part of the report:
Process: iTunes [752]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.2.1 (9.2.1)
Build Info: iTunes-9210501~4
Code Type: X86 (Native)
Parent Process: launchd [96]
Date/Time: 2010-08-23 21:43:27.704 -0700
OS Version: Mac OS X 10.6.3 (10D2101a)
Report Version: 6
Interval Since Last Report: 17413 sec
Crashes Since Last Report: 48
Per-App Interval Since Last Report: 2761 sec
Per-App Crashes Since Last Report: 46
Anonymous UUID: C74A4A22-DEF0-4456-AB4F-AF9D1DF8B914
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000001002
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x00030000 0x1000 + 192512
1 com.apple.HIToolbox 0x92c82109 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
2 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
3 com.apple.HIToolbox 0x92c8122f SendEventToEventTargetWithOptions + 58
4 com.apple.HIToolbox 0x92ca7222 HIView::SendVisibilityChanged() + 146
5 com.apple.HIToolbox 0x92ca727c HIView::AncestorBecomingVisible() + 60
6 com.apple.HIToolbox 0x92ca72b3 HIView::AncestorBecomingVisible() + 115
7 comloganbill wrote:
Transferred everything from MacBook to new MacBook Pro.
how did you do that ?
i've found the most successful method to transfer an iTunes library from one Mac to another is this:
connect the two Macs with a firewire cable, boot the source Mac in _*Target Disk Mode*_, and copy the entire iTunes folder (not just the iTunes music folder) from <MacintoshHD>/users/<yourname>/music on the source to <MacintoshHD>/users/<yourname>/music on the target (overwriting the iTunes folder in place there).
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000001002
your profile suggests you're on 10.6.3. if that's the case, i suggest you do this:
(a) download the [_*Mac OS X v10.6.4 Update (Combo)*_|http://support.apple.com/kb/dl1048]
(b) repair permissions using *disk utility* and reboot your Mac into _*safe mode*_
(c) run the combo while in *safe mode*.
(d) when the updater is done, let your Mac reboot normally
(e) repair permissions again
please post back with results !
JGG -
New MacBook Pro 2012 with battery health at 92%
Hi everyone!
Few weeks ago I bought brand new MacBook Pro (2012, 13"). After 12 cycles the battery health significantly decreased to 92%. Quite unexpected, isn't? Could you advise me what can be a problem? AC adapter, socket in my wall or something else?
To answer your questions, I did not put the battery below 10% during this time.
Thanks in advance for any hints!You have to take the computer to the Apple store to have it checked out.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best.
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