Presenter 6.2 will not install
I was hoping someone could help me out. I have a client who
is trying to install Presenter 6.2. They are running Windows XP
with Office 2007. When they try to install Presenter 6, they get a
message, very early in the setup, that says that they cannot
install the plugin. Does anyone know what might be causing this?
Any feedback would be appreciated.
thanks
Thanks for your reply. This had occurred to me as well.
Unfortunately, it does not seem this simple. Any other thoughts on
what might cause this?
thanks
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WindowsUpdate.log
2013-04-14 01:00:12:869 1180 c90 AU #############
2013-04-14 01:00:12:869 1180 c90 AU ## START ## AU: Search for updates
2013-04-14 01:00:12:869 1180 c90 AU #########
2013-04-14 01:00:12:869 1180 c90 AU <<## SUBMITTED ## AU: Search for updates [CallId = {58A7FACD-FF0E-49B7-BDF1-656D17B98938}]
2013-04-14 01:00:12:869 1180 4f8 Agent *************
2013-04-14 01:00:12:869 1180 4f8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-04-14 01:00:12:869 1180 4f8 Agent *********
2013-04-14 01:00:12:869 1180 4f8 Agent * Online = Yes; Ignore download priority = No
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and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
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2013-04-14 01:00:12:869 1180 4f8 Agent * Search Scope = {Machine}
2013-04-14 01:00:12:869 1180 4f8 Setup Checking for agent SelfUpdate
2013-04-14 01:00:12:885 1180 4f8 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
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2013-04-14 01:00:13:697 1180 4f8 Misc Microsoft signed: Yes
2013-04-14 01:00:17:494 1180 4f8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-04-14 01:00:17:526 1180 4f8 Misc Microsoft signed: Yes
2013-04-14 01:00:17:572 1180 4f8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-04-14 01:00:17:619 1180 4f8 Misc Microsoft signed: Yes
2013-04-14 01:00:17:619 1180 4f8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-04-14 01:00:17:635 1180 4f8 Misc Microsoft signed: Yes
2013-04-14 01:00:17:713 1180 4f8 Setup Determining whether a new setup handler needs to be downloaded
2013-04-14 01:00:17:729 1180 4f8 Setup SelfUpdate handler is not found. It will be downloaded
2013-04-14 01:00:17:729 1180 4f8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2013-04-14 01:00:17:729 1180 4f8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-04-14 01:00:17:729 1180 4f8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-04-14 01:00:17:760 1180 4f8 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-04-14 01:00:17:760 1180 4f8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-04-14 01:00:17:807 1180 4f8 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-04-14 01:00:17:807 1180 4f8 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2013-04-14 01:00:18:776 1180 4f8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2013-04-14 01:00:18:776 1180 4f8 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://*****:8530/ClientWebService/client.asmx
2013-04-14 01:00:19:432 1180 4f8 PT WARNING: Cached cookie has expired or new PID is available
2013-04-14 01:00:19:432 1180 4f8 PT Initializing simple targeting cookie, clientId = a6aa9dc9-dc78-4bcb-b23b-de6d377f3cb2, target group = Testbed, DNS name = ****.****.com
2013-04-14 01:00:19:432 1180 4f8 PT Server URL = http://*****:8530/SimpleAuthWebService/SimpleAuth.asmx
2013-04-14 01:00:27:213 1180 4f8 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2013-04-14 01:00:27:213 1180 4f8 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://*****:8530/ClientWebService/client.asmx
2013-04-14 01:00:28:229 1180 4f8 Agent * Added update {87E13ECB-C669-43BE-9E2A-01E567285031}.203 to search result
2013-04-14 01:00:28:229 1180 4f8 Agent * Found 1 updates and 69 categories in search; evaluated appl. rules of 756 out of 1007 deployed entities
2013-04-14 01:00:28:260 1180 4f8 Agent *********
2013-04-14 01:00:28:260 1180 4f8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-04-14 01:00:28:260 1180 4f8 Agent *************
2013-04-14 01:00:28:291 1180 3f0 AU >>## RESUMED ## AU: Search for updates [CallId = {58A7FACD-FF0E-49B7-BDF1-656D17B98938}]
2013-04-14 01:00:28:291 1180 3f0 AU # 1 updates detected
2013-04-14 01:00:28:291 1180 3f0 AU #########
2013-04-14 01:00:28:291 1180 3f0 AU ## END ## AU: Search for updates [CallId = {58A7FACD-FF0E-49B7-BDF1-656D17B98938}]
2013-04-14 01:00:28:291 1180 3f0 AU #############
***Notice: there is no 'Download' section:***
2013-04-14 01:00:28:307 1180 3f0 AU Successfully wrote event for AU health state:0
2013-04-14 01:00:28:307 1180 3f0 AU Featured notifications is disabled.
2013-04-14 01:00:28:307 1180 3f0 AU AU setting next detection timeout to 2013-04-15 03:52:00
2013-04-14 01:00:28:323 1180 3f0 AU Successfully wrote event for AU health state:0
2013-04-14 01:00:33:229 1180 4f8 Report REPORT EVENT: {94640381-460D-4C10-8325-77979804D8A8} 2013-04-14 01:00:28:229-0600 1
147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows
Update Client successfully detected 1 updates.
2013-04-14 01:00:33:229 1180 4f8 Report REPORT EVENT: {FC1B6FAB-E6F1-40E2-B12C-8C3E192032BD} 2013-04-14 01:00:28:260-0600 1
156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting
client status.
2013-04-14 01:00:33:229 1180 4f8 Report CWERReporter finishing event handling. (00000000)
2013-04-14 01:00:36:260 1180 a58 DnldMgr Preparing update for install, updateId = {497DC29B-53B4-437B-81C1-92F0E5946E4B}.203.
2013-04-14 01:00:36:760 756 804 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0600) ===========
2013-04-14 01:00:36:760 756 804 Misc = Process: C:\Windows\system32\wuauclt.exe
2013-04-14 01:00:36:760 756 804 Misc = Module: C:\Windows\system32\wuaueng.dll
2013-04-14 01:00:36:760 756 804 Handler :::::::::::::
2013-04-14 01:00:36:760 756 804 Handler :: START :: Handler: Command Line Install
2013-04-14 01:00:36:760 756 804 Handler :::::::::
2013-04-14 01:00:36:760 756 804 Handler : Updates to install = 1
2013-04-14 01:00:42:338 756 804 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2013-04-14 01:00:42:338 756 804 Handler :::::::::
2013-04-14 01:00:42:338 756 804 Handler :: END :: Handler: Command Line Install
2013-04-14 01:00:42:338 756 804 Handler :::::::::::::
2013-04-14 01:00:42:370 1180 a58 DnldMgr Preparing update for install, updateId = {4A2D8132-7DA3-4B00-A37C-C004B77BA4CB}.203.
2013-04-14 01:00:42:635 756 804 Handler :::::::::::::
2013-04-14 01:00:42:635 756 804 Handler :: START :: Handler: Command Line Install
2013-04-14 01:00:42:635 756 804 Handler :::::::::
2013-04-14 01:00:42:635 756 804 Handler : Updates to install = 1
2013-04-14 01:00:44:198 756 804 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2013-04-14 01:00:44:198 756 804 Handler :::::::::
2013-04-14 01:00:44:198 756 804 Handler :: END :: Handler: Command Line Install
2013-04-14 01:00:44:198 756 804 Handler :::::::::::::
2013-04-14 01:00:44:198 1180 a58 DnldMgr Preparing update for install, updateId = {F50DB706-BA83-4247-800D-89BFE2FBCBBF}.203.
2013-04-14 01:00:44:307 756 804 Handler :::::::::::::
2013-04-14 01:00:44:307 756 804 Handler :: START :: Handler: Command Line Install
2013-04-14 01:00:44:307 756 804 Handler :::::::::
2013-04-14 01:00:44:307 756 804 Handler : Updates to install = 1
2013-04-14 01:00:45:229 756 804 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2013-04-14 01:00:45:229 756 804 Handler :::::::::
2013-04-14 01:00:45:229 756 804 Handler :: END :: Handler: Command Line Install
2013-04-14 01:00:45:229 756 804 Handler :::::::::::::
2013-04-14 01:00:45:245 1180 a58 DnldMgr Preparing update for install, updateId = {2C886B27-09D4-4DE3-8BBC-1EB5CD5BC76A}.203.
2013-04-14 01:00:45:276 756 804 Handler :::::::::::::
2013-04-14 01:00:45:276 756 804 Handler :: START :: Handler: Command Line Install
2013-04-14 01:00:45:276 756 804 Handler :::::::::
2013-04-14 01:00:45:276 756 804 Handler : Updates to install = 1
2013-04-14 01:00:45:932 756 804 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2013-04-14 01:00:45:932 756 804 Handler :::::::::
2013-04-14 01:00:45:932 756 804 Handler :: END :: Handler: Command Line Install
2013-04-14 01:00:45:932 756 804 Handler :::::::::::::
2013-04-14 01:00:45:948 1180 a58 DnldMgr Preparing update for install, updateId = {516C5430-1639-460B-A8D8-53BA47211610}.203.
2013-04-14 01:00:45:963 756 804 Handler :::::::::::::
2013-04-14 01:00:45:963 756 804 Handler :: START :: Handler: Command Line Install
2013-04-14 01:00:45:963 756 804 Handler :::::::::
2013-04-14 01:00:45:963 756 804 Handler : Updates to install = 1
2013-04-14 01:00:46:463 756 804 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2013-04-14 01:00:46:463 756 804 Handler :::::::::
2013-04-14 01:00:46:463 756 804 Handler :: END :: Handler: Command Line Install
2013-04-14 01:00:46:463 756 804 Handler :::::::::::::
2013-04-14 01:00:46:463 1180 a58 DnldMgr Preparing update for install, updateId = {822B837F-FFF0-44A8-9244-1AA8A0D77F7C}.203.
2013-04-14 01:00:47:416 756 804 Handler :::::::::::::
2013-04-14 01:00:47:416 756 804 Handler :: START :: Handler: Command Line Install
2013-04-14 01:00:47:416 756 804 Handler :::::::::
2013-04-14 01:00:47:416 756 804 Handler : Updates to install = 1
2013-04-14 01:01:21:464 756 804 Handler : WARNING: Command line install completed. Return code = 0x00009c47, Result = Failed, Reboot required = false
2013-04-14 01:01:21:464 1180 3f0 AU >>## RESUMED ## AU: Installing update [UpdateId = {87E13ECB-C669-43BE-9E2A-01E567285031}]
2013-04-14 01:01:21:464 756 804 Handler : WARNING: Exit code = 0x8024200B
2013-04-14 01:01:21:464 1180 3f0 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C47
2013-04-14 01:01:21:464 756 804 Handler :::::::::
2013-04-14 01:01:21:464 756 804 Handler :: END :: Handler: Command Line Install
2013-04-14 01:01:21:464 756 804 Handler :::::::::::::
2013-04-14 01:01:21:510 1180 a58 Agent *********
2013-04-14 01:01:21:510 1180 3f0 AU Install call completed.
2013-04-14 01:01:21:510 1180 a58 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2013-04-14 01:01:21:510 1180 3f0 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000
2013-04-14 01:01:21:510 1180 a58 Agent *************
2013-04-14 01:01:21:510 1180 3f0 AU #########
2013-04-14 01:01:21:510 1180 3f0 AU ## END ## AU: Installing updates [CallId = {612023CC-6538-4722-9742-5FD88A9CB328}]
2013-04-14 01:01:21:510 1180 3f0 AU #############
2013-04-14 01:01:21:510 1180 3f0 AU Install complete for all calls, reboot NOT needed
2013-04-14 01:01:21:510 1180 3f0 AU Setting AU scheduled install time to 2013-04-15 07:00:00
2013-04-14 01:01:21:510 1180 3f0 AU Successfully wrote event for AU health state:0
2013-04-14 01:01:21:510 1180 3f0 AU Successfully wrote event for AU health state:0
2013-04-14 01:01:21:510 1180 3f0 AU Triggering Offline detection (non-interactive)
2013-04-14 01:01:21:510 1180 c90 AU #############
2013-04-14 01:01:21:510 1180 c90 AU ## START ## AU: Search for updates
2013-04-14 01:01:21:510 1180 c90 AU #########
2013-04-14 01:01:21:526 1180 c90 AU <<## SUBMITTED ## AU: Search for updates [CallId = {4CC39288-6E0C-4F19-ADEC-FAC9B9B68424}]
2013-04-14 01:01:21:526 1180 4f8 Agent *************
2013-04-14 01:01:21:526 1180 4f8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-04-14 01:01:21:526 1180 4f8 Agent *********
2013-04-14 01:01:21:526 1180 4f8 Agent * Online = No; Ignore download priority = No
2013-04-14 01:01:21:526 1180 4f8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1
and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-04-14 01:01:21:526 1180 4f8 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-04-14 01:01:21:526 1180 4f8 Agent * Search Scope = {Machine}
2013-04-14 01:01:26:698 1180 4f8 Agent * Added update {87E13ECB-C669-43BE-9E2A-01E567285031}.203 to search result
2013-04-14 01:01:26:698 1180 4f8 Agent * Found 1 updates and 69 categories in search; evaluated appl. rules of 617 out of 1007 deployed entities
2013-04-14 01:01:26:698 1180 4f8 Agent *********
2013-04-14 01:01:26:698 1180 4f8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-04-14 01:01:26:698 1180 4f8 Agent *************
2013-04-14 01:01:26:745 1180 3f0 AU >>## RESUMED ## AU: Search for updates [CallId = {4CC39288-6E0C-4F19-ADEC-FAC9B9B68424}]
2013-04-14 01:01:26:745 1180 3f0 AU # 1 updates detected
2013-04-14 01:01:26:745 1180 4f8 Report REPORT EVENT: {F08F242D-B9C4-42EA-94A4-DD77F772F6BA} 2013-04-14 01:01:21:464-0600 1
195 101 {87E13ECB-C669-43BE-9E2A-01E567285031} 203 80070643 AutomaticUpdates Failure Content Install Installation
Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7.
2013-04-14 01:01:26:745 1180 3f0 AU #########
2013-04-14 01:01:26:745 1180 3f0 AU ## END ## AU: Search for updates [CallId = {4CC39288-6E0C-4F19-ADEC-FAC9B9B68424}]
2013-04-14 01:01:26:745 1180 3f0 AU #############
IE10_main.log
00:00.000: ====================================================================
00:00.219: Started: 2013/04/14 (Y/M/D) 01:00:49.057 (local)
00:00.250: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.266: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.297: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.375: INFO: Previous version of Internet Explorer: 9.0.8112.16476
00:00.391: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.422: INFO: ...and 10.1.0.0...
00:00.453: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.485: INFO: iexplore.exe version check success. Install can proceed.
00:00.500: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.563: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.610: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.641: INFO: Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:00.813: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.953: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE14D3E.tmp\Spelling_en.msu.
00:01.016: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.047: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE14D3E.tmp\Hyphenation_en.msu.
00:01.094: INFO: Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.219: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE14D3E.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE14D3E.tmp\HardwareBlockingList.xml"
00:03.328: INFO: Hardware support check succeeded. Installation will continue.
00:03.406: INFO: Windows 7 operating system detected.
00:03.469: INFO: Service pack major: 1
00:03.516: INFO: Service pack minor: 0
00:03.531: INFO: Service pack name: Service Pack 1
00:03.563: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
00:03.578: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
00:03.656: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
00:03.688: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
00:03.750: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.875: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:26.656: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:26.844: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:31.922: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
00:32.031: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE14D3E.tmp
00:32.156: INFO: Unable to remove directory C:\Windows\TEMP\IE14D3E.tmp, marking for deletion on reboot.
00:32.281: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
The following are excerpts when installing from the Internet:
WindowsUpdate.log
***Truncated information to fit in post***
***Notice: This section is not present when using WSUS***
2013-05-08 10:32:05:573 1148 58c AU ## START ## AU: Download updates
2013-05-08 10:32:05:573 1148 58c AU #########
2013-05-08 10:32:05:573 1148 58c AU # Approved updates = 1
2013-05-08 10:32:05:589 1148 58c AU AU initiated download, updateId = {C0B3230A-BB79-4E44-B771-177BC224FCBF}.203, callId = {AE199656-7E10-4EB7-B24E-BEC6A3A56ABC}
2013-05-08 10:32:05:589 1148 58c AU # Pending download calls = 1
2013-05-08 10:32:05:589 1148 58c AU <<## SUBMITTED ## AU: Download updates
2013-05-08 10:32:05:589 1148 590 DnldMgr *************
2013-05-08 10:32:05:589 1148 590 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2013-05-08 10:32:05:589 1148 590 DnldMgr *********
2013-05-08 10:32:05:589 1148 590 DnldMgr * Call ID = {AE199656-7E10-4EB7-B24E-BEC6A3A56ABC}
2013-05-08 10:32:05:589 1148 590 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2013-05-08 10:32:05:589 1148 590 DnldMgr * Updates to download = 1
2013-05-08 10:32:05:589 1148 590 Agent * Title = Internet Explorer 10 for Windows 7
2013-05-08 10:32:05:589 1148 590 Agent * UpdateId = {C0B3230A-BB79-4E44-B771-177BC224FCBF}.203
2013-05-08 10:32:05:589 1148 590 Agent * Bundles 6 updates:
2013-05-08 10:32:05:589 1148 590 Agent * {F03964C0-E029-4033-9D69-1583A40EB317}.203
2013-05-08 10:32:05:589 1148 590 Agent * {A86D9C79-A43B-4B11-A74B-EA13F21926F2}.203
2013-05-08 10:32:05:589 1148 590 Agent * {B765BC98-D278-46D7-9BE7-23EBA0DB3491}.203
2013-05-08 10:32:05:589 1148 590 Agent * {0DE3BD6A-2848-4791-968E-6DB43BEAC578}.203
2013-05-08 10:32:05:589 1148 590 Agent * {35E2AD10-DAEF-4301-8C15-6BCC080604FA}.203
2013-05-08 10:32:05:589 1148 590 Agent * {4B24E051-669D-44D1-B920-7F123F0D6728}.203
2013-05-08 10:32:05:589 1148 58c AU Getting featured update notifications. fIncludeDismissed = true
2013-05-08 10:32:05:589 1148 58c AU No featured updates available.
2013-05-08 10:32:05:589 1148 590 DnldMgr *********** DnldMgr: New download job [UpdateId = {F03964C0-E029-4033-9D69-1583A40EB317}.203] ***********
2013-05-08 10:32:05:620 1148 590 DnldMgr * All files for update were already downloaded and are valid.
2013-05-08 10:32:05:620 1148 590 DnldMgr *********** DnldMgr: New download job [UpdateId = {A86D9C79-A43B-4B11-A74B-EA13F21926F2}.203] ***********
2013-05-08 10:32:05:745 1148 590 DnldMgr * All files for update were already downloaded and are valid.
2013-05-08 10:32:05:745 1148 590 DnldMgr *********** DnldMgr: New download job [UpdateId = {B765BC98-D278-46D7-9BE7-23EBA0DB3491}.203] ***********
2013-05-08 10:32:05:792 1148 590 DnldMgr * All files for update were already downloaded and are valid.
2013-05-08 10:32:05:792 1148 590 DnldMgr *********** DnldMgr: New download job [UpdateId = {0DE3BD6A-2848-4791-968E-6DB43BEAC578}.203] ***********
2013-05-08 10:32:05:808 1148 590 DnldMgr * All files for update were already downloaded and are valid.
2013-05-08 10:32:05:808 1148 590 DnldMgr *********** DnldMgr: New download job [UpdateId = {35E2AD10-DAEF-4301-8C15-6BCC080604FA}.203] ***********
2013-05-08 10:32:05:823 1148 590 DnldMgr * All files for update were already downloaded and are valid.
2013-05-08 10:32:05:823 1148 590 DnldMgr *********** DnldMgr: New download job [UpdateId = {4B24E051-669D-44D1-B920-7F123F0D6728}.203] ***********
2013-05-08 10:32:06:464 1148 590 DnldMgr * All files for update were already downloaded and are valid.
2013-05-08 10:32:06:464 1148 590 Agent *********
2013-05-08 10:32:06:464 1148 c9c AU >>## RESUMED ## AU: Download update [UpdateId = {C0B3230A-BB79-4E44-B771-177BC224FCBF}, succeeded]
2013-05-08 10:32:06:464 1148 590 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2013-05-08 10:32:06:464 1148 590 Agent *************
2013-05-08 10:32:06:464 1148 c9c AU #########
2013-05-08 10:32:06:480 1148 c9c AU ## END ## AU: Download updates
2013-05-08 10:32:06:480 1148 c9c AU #############
***Truncated information to fit in post***
2013-05-08 10:35:51:050 1148 b98 Agent *************
2013-05-08 10:35:51:050 1148 c9c AU # WARNING: Install call completed, reboot required = Yes, error = 0x00000000
2013-05-08 10:35:51:050 1148 c9c AU #########
2013-05-08 10:35:51:050 1148 c9c AU ## END ## AU: Installing updates [CallId = {434D372F-F4C2-4217-8413-EC8BB8E9B386}]
2013-05-08 10:35:51:050 1148 c9c AU #############
IE10_main.log
***Truncated information to fit in post***
***The following lines are not present when using WSUS****
00:10.594: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE157EF.tmp\IE-Spelling-en.cab
00:10.750: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE157EF.tmp\IE-Hyphenation-en.cab
00:11.016: INFO: Waiting for 0 prerequisite downloads.
00:34.688: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:35.579: INFO: No reboot logic message NrApiStart(0), lParam=0x00082650 returned 0x00000000.
00:36.922: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:36.954: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:36.985: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE157EF.tmp\IE10-neutral.Downloaded.cab
00:37.047: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:45.750: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
01:45.813: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
01:45.844: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE157EF.tmp\Spelling_en.msu
01:45.922: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\Spelling_en\Windows6.2-KB2764916-x86.cab /quiet /norestart
02:18.235: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:18.282: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE157EF.tmp\Hyphenation_en.msu
02:18.344: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\Hyphenation_en\Windows6.2-KB2764913-x86.cab /quiet /norestart
02:48.672: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:48.704: INFO: Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE157EF.tmp\IE-Spelling-en.cab
02:48.735: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\IE-Spelling-en.cab /quiet /norestart
02:58.079: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:58.125: INFO: Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE157EF.tmp\IE-Hyphenation-en.cab
02:58.172: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\IE-Hyphenation-en.cab /quiet /norestart
03:06.313: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
03:06.344: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
03:06.375: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:06.407: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:06.454: INFO: Verifying that the Internet Explorer Optional Component is enabled.
03:06.485: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
03:06.641: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:10.188: INFO: SQM Upload returned 403
03:12.485: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE157EF.tmp
03:12.579: INFO: Unable to remove directory C:\Windows\TEMP\IE157EF.tmp, marking for deletion on reboot.
03:12.672: INFO: Released Internet Explorer Installer Mutex -
I am having a issue installing Adobe Acrobat XI. I am running Windows 8.1. When go to install it gets an error. The error is with transform in registry and will not install product. I am looking at how I can fix this registry problem.
I have tried to uninstall all Abode Acrobat installations but one file remains and refuses to be uninstalled. It gives me this error : Error applying Transforms . Verify that specified paths are valid. It was installed on Sept 18 2014. I have downloaded a Transform update but it tells I do not have a Adobe Acrobat product installed.Hi all,
Sylonious, did you manage to sort this problem out? I have been experiencing similar problems. I think my problem was because I had many different versions of JDKs. I have done a complete re-install. I would be really grateful to you (and anyone else) for help with this problem.
I have re-installed JSDK1.4.2_03, set the "path" variable to "C:\JSDK1.4.2_03".
When I compile using "javac" I get an error saying "javac" is not recognised.
When I compile using "C:\j2sdk1.4.2_03\bin\javac Freq.java" no error is thrown.
Every time I try to run a java file, I always get the NoClassDefFound error. When run with the -verbose option, files are loaded from C:\Program Files\Java\j2re1.4.2_03\bin - is this correct?
I have removed all previous references to java in the registry editor.
Please help !
Regards,
Vipul -
I tried to reinstall iTunes 10.5 on an older PC using Windows XP. iTunes will not install. Tthis is the full error message. Could not open key: HKEY_LOCAL_MACHINE\software\classes\CLSID\{063D34A4-BF84-488D-B699-E8CA04DDE}
Please HelpI was able to solve this problem using the utility explained in this post:
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx
Thanks!
Dell Windows XP -
iTunes 11.2.2 for Windows x64 will not successfully install. Removed prior iTunes, and still will not install. 10.7 installs just fine, but constantly asks to upgrade to 11.2.2. Any Thoughts?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component won't install normally.
If needs be, the Microsoft Program Install and Uninstall Utility (MS Installer "Fixit") may be able to help force through the installation.
tt2 -
Quicktime will not install on my PC - also stopping iTunes from working
Quicktime and iTunes will not install on my Vista SP 1 PC, Whenever I try to install either I get the following error message;
Quicktime - "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
iTunes - "The installation of Quicktime did not complete successfully. iTunes requires Quicktime."
From my iTunes error message I hope that by correcting the Quicktime error the iTunes should in turn be fixed.
I am using the latest installers for each and I can't understand why this is happening,
I have tried completely removing my old version of Quicktime and tried to copy my other PC's Quicktime folder into this one however that has not worked. I have also tried using the latest installers multiple times however I always get the same error message.
Please help me fix this error where Quicktime can't install,
Thanks
JamesSays windows install package does not operate yet I can install other programs.
What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.) -
I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.
Welcome to the Apple Support Communities
One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
First of all, open > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
We recommend to buy the memory in OWC or Crucial (Crucial is cheaper and offers the same compatibility warranty as OWC) because you won't probably have any problem with the memory you buy there -
The new ACR 5.5 update will not install in Elements 7.0
Hello All:
This situation is now becoming ridiculous (well, for me that is). I just tried to install the new ACR 5.5 update and it is "unable to install" into Elements 7.0. I downloaded the update several times, unzipped the install file, but when trying to install, it just gives me a message that it is unable to install and to hit the "quit" button.
I have a Vista 64 Bit system with 12 Gigs of RAM. I've installed Elements 7.0 and Lightroom 2.5 on my system - all with no problems. For some reason, I could never get Photoshop CS-4 to install at all and I've been through the mill trying to install Photoshop - but nothing worked and had to eventually give up. Trying to get Adobe support for CS installation on my 64 Bit system has been ridiculous in this regard as each and every time I called, I was connected with some techrep located in India who all they did was "parrot" back what I told them - how frustrating. But as I mentioned, Elements 7.0 and Lightroom installed just fine.
The previous ACR 5.4 installed just fine into Elements, but now...ACR 5.5 will not install. It tells me that I do NOT have CS-4 installed so it cannot install. What's up with that? Has Adobe stopped supporting the latest ACR upgrades for Elements? What gives?
Does anybody just have just the newest ACR 5.5 plug-in by itself that they can send me so I can just put it in my plug-ins folder (or a place where I can download it)? Adobe used to just have the plug-in that you could unzip and copy and paste and put it into your plug-in folders - but not anymore. Now they make it an 82 Meg install program and thus some of my problems.
Can anybody help here? Why does the install program look for CS-4, yet overlook Elements 7.0 completely. Helpppppppppp.
BenHi Benherrmann,
Sorry to listen that you havent been able to install the Camera Raw 5.5 plugin.
But as far as my knowledge goes for PSE, PSE never lists Camera Raw plugin for updates in the Updater Preferences dialog i.e., if you will launch Help->Check for updates, a updater window will open. If you will check the preferences of that updater dialog, it will tell you that it never checks for updates for Camera Raw plugin unlike what happens in Mac. In Mac Camera Raw updates does get installs just by installing PSE(v6 of course as there is no PSE7 for Mac. Hopefully there will be a v8 for Mac by the end of october as seen in the last release).
Dont know exact reason why Adobe had configured it in that way? why there is some difference between Win and Mac.
So it prompts me that somehow you need to install Ps CS4 on the machine to get the patch installation through updater. Although this is not Ps forum, would you mind telling what error/issues are you facing while installing Ps CS4?
Regards,
Ankush
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