Presenter add-in error - stumped...

Hi,
has anyone ever come across an error with the cisco presenter add-in when trying to share a screen in meeting place?
One user is getting this error and we are not able to find a solution anywhere.  His is running XP SP2.
The add-in installs fine, it also loads correctly with joining a meeting, but as soon as the 'share my screen' button is pressed it comes up with the error: cisco presenter r35 has encountered an error and needs to close
the error code when looking in the file is 0xc0000094 which  I think is a divide by zero error?  We have tried reinstalling everything from scratch including outlook, the meeting place add-in and then the presenter add-in.
We have thousands of users with the same setup and we have never come across this before - can anyone help please?

How to resolve problem with a dll?
Have realized this appears to be conflict with a dll for
Kensington Mouseworks software ("kmw").

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