Presenter Help | Adobe Presenter Video Express

This question was posted in response to the following article: http://helpx.adobe.com/presenter/using/presenter-video-express.html

todo esta muy bien...exepto que la aplicación no esta disponible para descarga en itunes México!

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HELP!! I am trying to record a presentation on Adobe Presenter 10, I have had no problems in the past, I added motion to some of the boxes in my presentation, now when I try to record I get this error message!!! Adobe Presenter

HELP!! I am trying to record a presentation on Adobe Presenter 10, I have had no problems in the past, I added motion to some of the boxes in my presentation, now when I try to record I get this error message!!!
Adobe Presenter
Adobe Presenter has encountered an unexpected problem while
working with this presentation. Try saving your work to a new file and
restarting PowerPoint. If the problem persists, consult the Help menu
item, or contact support at http://www.adobe.com/support/presenter.

Please provide your system specification. Also is it happening on a specific presentation or every presentation.
Regards,
Rajeev.

I have received between 18 and 22 error codes in attempting to install Adobe Presenter and Video Express. I need the program to work and no longer have hours to spend on getting this to work. Any suggestions/

Here are my Error Codes:
Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DF023, DW063 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 18 error(s) ----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} ----------- ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1603 ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Owner\Desktop\Adobe Presenter 10A\Adobe Presenter 10\Presenterwin32\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} ----------- ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1603 ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Owner\Desktop\Adobe Presenter 10A\Adobe Presenter 10\Presenterwin32\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com ----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9} ----------- ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1603 ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Owner\Desktop\Adobe Presenter 10A\Adobe Presenter 10\Presenterwin32\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} ----------- ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1603 ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Owner\Desktop\Adobe Presenter 10A\Adobe Presenter 10\Presenterwin32\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com ----------- Payload: Adobe Presenter 10.0 10.0.0.0 {50BB8FAA-F197-11E3-93FD-DBD677F87EC9} ----------- ERROR: DF023: Unable to delete backup file at "C:\Users\Owner\AppData\Local\Temp\TalkToAdobeFlashPlayerTrust.cfg". Error 2 The system cannot find the file specified.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2029) ERROR: DW063: Error committing command ARKFlashPlayerTrustFileCommand(Seq 2029) ERROR: DF023: Unable to delete backup file at "C:\Users\Owner\AppData\Local\Temp\TalkToAdobeFlashPlayerTrust.cfg". Error 2 The system cannot find the file specified.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2028) ERROR: DW063: Error committing command ARKFlashPlayerTrustFileCommand(Seq 2028) ERROR: DF023: Unable to delete backup file at "C:\Users\Owner\AppData\Local\Temp\TalkToAdobeFlashPlayerTrust.cfg". Error 2 The system cannot find the file specified.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2027) ERROR: DW063: Error committing command ARKFlashPlayerTrustFileCommand(Seq 2027) ERROR: DF023: Unable to delete backup file at "C:\Users\Owner\AppData\Local\Temp\TalkToAdobeFlashPlayerTrust.cfg". Error 2 The system cannot find the file specified.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2026) ERROR: DW063: Error committing command ARKFlashPlayerTrustFileCommand(Seq 2026) ERROR: DF023: Unable to delete backup file at "C:\Users\Owner\AppData\Local\Temp\TalkToAdobeFlashPlayerTrust.cfg". Error 2 The system cannot find the file specified.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2025) ERROR: DW063: Error committing command ARKFlashPlayerTrustFileCommand(Seq 2025) -------------------------------------------------------------------------------------
System Requirements

uninstall those old ms vc packages and install the latest, Latest Supported Visual C++ Downloads

Adobe presenter - presentation running slow

Hi,
I wonder if anyone can help with a problem with adobe presenter.
One of our users is creating presentations in adobe presenter - when she sends them to other people they run fine but on her PC they run in slow motion.
e.g. a slide which is meant to take a 15-20 seconds to run can take a couple of minutes to run.
We have noticed that if we have other things running in the background the presentation runs fine, e.g. when the disk defragmenter was running in the backgroud the presentation ran at the correct speed (this may be a red herring but thought it worth mentioning just in case).
Has anyone got any suggestions as to what is wrong or what we can do to fix the problem? I've tried a few searches on the web but not found anything useful, so apologies if this is a well known problem.

Thanks for response.
Can you please try following things. :-
1) Publish the Presentation locally on your system. Go to Published folder. Please see the screen shot to know where your presentation is getting published.:-
In publish folder "viewer.swf" file exist. Observe behavior of Viewer.swf. Is it alos behave same.
2) Verify that Cache folder size is not too big....that slower the browser. And delete the temporary internet files.
3) Publish simple content slide without swf/video. Are these presentations playing fine?
4) Please check if you have utility that taking backup quitely or some processes that taking lot of time.Check Task Manager performance tab and check for these background processes. And observe how is overall performance of this computer.
Regards,
Shubhi

Adobe Presenter in Technical Communications Suite 5?

Is Adobe Presenter 9 included in Technical Communications Suite 5? I just downloaded a trial version of Tech Comm Suite 5, but did not receive Adobe Presenter (only Adobe Presenter Video Creator).

Yes, Adobe Presenter 9 is a part of Technical Communication Suite.
Have you ever install Adobe Presenter 9 on your machine ?
Please check the version of your Microsoft PowerPoint.?
Please check this document for tech specs and installation instructions.
http://helpx.adobe.com/presenter/release-note/presenter-9-release-notes.html
Regards,
Rajeev.

Adobe Presenter CRASHES and won´t open anymore

I am already with Adobe Presenter 8.1 (64 bits) and with Office 2013. Whenever I start recording a powerpoint presentation, with myself in the webcam (Logitech c-920), something happens that avoids me to record with my webcam again. After the crash, if I open Adobe Presenter (not through Powerpoint - but through the desktop shortcut), nothing happens...my webcam does not start and Adobe presenter simply does not open. I ran as administrator...nothing. Even through powerpoint, adobe presenter won´t record anymore. The only way to solve this is UNINSTALLING adobe presenter and installing it again. Then I can use it once more till the next crash. There is something wrong and I just can´t figure out what it is. Help!

The problem in detail:
- Open Powerpoint 2013 presentation
- Open Adobe Presenter through Powerpoint
- record
- publish
- ok...
Closes. Next time, it won´t open anymore...
If I only open Adobe presenter (before the crash) and open preferences (to choose webcam, microphone, etc.) it will crash in the very moment I close the preferences window.
My office 2013 is 32 bits. Is there an Adobe Presenter 8.1 32bits? Would that be the problem?

From powerpoint to adobe presenter : link problem

Hi,
Can someone helps me? I have a problem with my link from
powerpoint to adobe presenter; indeed adobe presenter doesn't pay
attention of my link called something like "back to last view" and
it's very important in my presentation. Is that normal? Is there a
solution?

This is normal. This call is not recognized by Presenter. The
best method to create an effect is to copy the slide an give the
user the ability to go "back" to the slide but by using branching
they are actually seeing a different slide. Then the slide that
they are directed to can be given the direction to go back to the
slide they came from or the slide after that.
Jorma@RealEyes

Engage '13 in Adobe Presenter 09

Hi,
I've searched all the forums/discussions and couldn't find this. Can you embed output from an Engage '13 Presentation into Adobe Presenter '09? We used to be able to do this with Engage '09 and Adobe Presenter '09. I found an article about embedding Engage '13 as a web object but can't see that I can do that in Adobe Presenter '09. Any advice is appreciated.
Thank you,
Susan

Hi,
Thank you for your response. Unfortunately, in order to embed the Engage you have to rename some associated content files that go along with the Engage, etc.so Adobe Presenter can find them. I think it may have more to do with the upgrade of Engage from '09 to '13. The old way of doing this renaming doesn't work with the new version of Engage and I'm still using Adobe Presenter '09.

Can't download Adobe Presenter 9 and Presenter Video Express for Mac

Hi, I am from Russia.
I need either Adobe Presenter 9 or Adobe Presenter Video Express for Macbook.
I cannot download either of them, because when I try to open "Adobe Presenter" "Adobe Presenter / Buy now" or "Try now", the page says:
Error processing your request
We're sorry, we encountered an error processing your request.
(http://www.adobe.com/cfusion/tdrc/index.cfm?product=presenter&loc=en_us&promoid=DJDVG)
As for the Video Express, the link leads to iTunes and the program says that the product is not available for my country...
I use Macair (I cannot insert discs). I am already used to downloading from the internet and paying with my credit card... but can you give me the links?

Adobe Presenter is a Windows application, so being able to download it may be irrelevant. The link you provided works for me, but again, I think you may need the Adobe Presenter Video Express tool, as that is the Mac application (and it's free). You should be able to get it from the Mac store, https://itunes.apple.com/us/app/adobe-presenter-video-express/id593844338?ls=1&mt=12.
Ah, I just caught that you are in Russia, not sure about the Video Express tool being available there, you may need to call Adobe and see what the avalablity is.
Message was edited by: Jorma Jennings

I am having a problem with Adobe Presenter Video Express locking up my PC. It requires a complete reboot to kill the program. Anyone else?

I recently installed Presenter 10 and the Presenter Video Express locks up my PC. I can't even end with the task manager. I must force my PC to shut down. Anyone else having a problem with Video Express?

Hm, that was my silver bullet. Other than doing an uninsall and then installing Presenter again, you may need to reach out to Adobe and see if they can identify what could be causing this.

Adobe Presenter Video Creator

Can I download just the Adober Presenter Video Creator, an license that separately for my subject matter experts?

Hello,
Adobe Presenter Video Creator comes as a part of Presenter 9 only. You will have to license entire Presenter 9. You can think of trying the subscription option of Presenter 9.
Also if your SMEs have access to Mac machines, then you may want to download and install "Adobe Presenter Video Express" from the App Store. It is the Mac equivalent of Adobe Presenter Video Creator.
Hope this helps.
Regards,
Mukul
Adobe Presenter Engg. Team.

Presenter Video Express not uploading an 8 min video

I have created a video that is 8 mins long and it wont upload to either dropbox or youtube. I paid the £1.49 to create it but now can't use it.
Shorter videos of 1 min or less do upload OK.
Help - it is something I need to do for work before going on holiday tonight.
Thanks
David

Hello,
I am Mukul from Presenter Video Express Engg Team. We are sorry to know you are facing problems with the application.
Does this problem happen everytime for the mentioned 8min project? Or did it happen only once?
Please follow the steps mentioned in below link and send us your project. We will look into your issue and help you resolve it as soon as possible.
http://blogs.adobe.com/presenter/2013/05/resolution-publish-failure-error-in-adobe-present er-video-express.html
Regards,
Mukul
Adobe Presenter Engg. Team.

Calling a YouTube video in Adobe Presenter

Hi All,
I have been working on an eLearning module on the platform of Adobe Presenter, in few of the slides I'am suppose to call youtube videos. I could embed the required .flv file directly after downloading it from youtube and it works fine but the issue is its consuming a lot of band width when accessed on lot of comps at a time.... I have tried a lot of shortcuts via google and many more tutorials but I was not successful in calling a youtube video directly from youtube server. I have tried replacing the required .swf file after publishing the file from Adobe Presenter where that .swf file would be calling or mirroring the necessary youtube video via some AS3.
The swf file works fine when its uploaded in to a server but doesnt work in the published presenter zip file when inserted as a general swf file.
Need some help desperately..

Hi,
I want to do the same thing.
I don't want to download a Youtube video and import it in my Presentation. I want to Embedded it.
I know that Articulate Presenter is a competitor, but I found that tutorial : Add a YouTube video to Presenter | Presenter '09 | Assistance Articulate
How to do it in Adobe Presenter ?
thanks

Video playback not working in Adobe Presenter 9 VMWare Windows 8.1

I have a iMac OS X 9.0.1.
I downloaded VMWare 6
Windows 8.1
Office 2013
Presenter 9
Windows Media Player
I can open the Adobe Presenter Video Creator and access my iMac's webcam, it shows me in the webcam; however, when I record, and then stop recording it is coming out blank. I can hear my voice, but it is not showing anything I did on the screen or my image. I tried all day yesterday to fix this. I updated my drivers, I downloaded Driver support. I emailed Microsoft. I am at a loss.
I had someone sent me an Adobe Presenter Video Creator that they had already done and it is now showing the vidoe portion of that, although I can hear his voice and view the CC.
Other .mp4 videos are working fine.
Any help please????
Thanks in advance. Anita

Hi there,
I got a solution from the Adobe Captivate technical team.
As an attempt to resolve your issue
Uncheck the option “Accelerate 3D graphics” under VM Settings by going to VM >> Settings >> Display>> 3D graphics
Once done please try capturing and hopefully this must resolve your issue
I did this and it worked, yeah. However, it is still incredibly frustrating using VMWare, when I am recording using Presenter it keeps freezing and I have to shut the entire system down. Guess I'll try the Partition!!!
Thanks again

Adobe Presenter 9 Video Editing

I have a question for anyone who can answer this:
Would Adobe Presenter 9 allow me to take a longer video and cut it up into smaller pieces to incorporate into a presentation? I have a slide deck being used in conjunction with recorded Instructor-Led Training. The recording for the ILT I believe is going to be one, continuous recording that lasts approximately 4 hours long. I need to be able to go in, cut out the pieces of the recording I need, and put them into my presentation to correspond to the slides. Will Adobe Presenter 9 allow me to do this level of editing?

No, Presenter doesn't have any video editing functionality worth mentioning. The little bit it does have is not going to help you. I would recommend that you look at a video editing tool to make the breaks in the full recording and then import the clips using Presenter. I'm sure that there are many free or low cost options. I personally like the AVS suite of tools, as they cost $59 for a lifetime of upgrades and support. AVS4YOU Top-ranked multimedia tools. Don't let the sale fool you, I've never not seen it on sale.

Presenter Help | Adobe Presenter Video Express

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