Presenter hung up in Preview mode

I have a Presenter 9 project that no longer works in preview mode. It did, and now it just hangs and keeps spinning. When I publish it, the same thing happens, it just spins. However, when I upload to a cloud server, it works, but none of the videos play. Any settings I can check, or can I get assistance in troubleshooting this issue? Thanks!

Hello,
Do you have collaboration configured in your project?
If yes, so solve this issue, please google for "flash security settings". In the search result, click on first link and select "always allow" >> then click "Edit location" >> then on "Add location" >> then add "C:\" as the location and "confirm"
Restart your broswer.
Now please check.
If the issue is occuring even if "collboration" is not configured, then we need to investigate. Please "package" the presentation and send it to us at [email protected]
We will check it and let you know the solution.
Regards,
Mukul
Adobe Presenter Engg. Team.

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> I don't really understand this part you wrote.
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