Presenter Menu Not Launching App

Hello all,
I just got a new machine (my old one died) and when I
re-installed Presenter 7, I found a wierd issue. I can click on the
Presenter Menu in PowerPoint and view all the Menu Items, but
clicking on a Menu Item does absolutely nothing. I just go back to
my PowerPoint slide. Nothing freezes or locks up, there's no
increase in CPU or RAM usage, and I can go back and view all the
Menu Items again.
Here's what I've done so far:
Repaired the install from Add/Remove Programs
Removed and re-installed from Add/Remove Programs
Applied the 7.0.1 and 7.0.2 patches
Detect/Repair within PowerPoint
I can't seem to get this working at all. Any ideas?
Just FYI, I'm using Office 2003 with Windows XP Pro.
Thanks,

We too are having the same problem. I just purchased several
copies of Presenter for our Instructional Designers. Our IS
department did the install, Adobe Presenter appears in the menu
bar, but non of the drop down menu items work - not even HELP. Our
IS department is looking into the issue, but even after a
re-install, the issue hasn't been fixed.
We are running PPT 2003 and XP SP2.
Any thoughts are appreciated.

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    hello, (and sorry for my pytifull english...)
    I use mac os 10.7.5 (on mac mini) and I ve got a big problem when i trie to install an app called Polar WebSync.
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    12/08/13 21:59:15,696 [0x0-0x2a02a].fi.polar.WebSync: Qt: internal: -108: Error ATSUMeasureTextImage text/qfontengine_mac.mm: 1138
    12/08/13 21:59:15,697 [0x0-0x2a02a].fi.polar.WebSync: Qt: internal: -108: Error ATSUMeasureTextImage text/qfontengine_mac.mm: 1138
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    Path: /Applications/WebSync.app/Contents/MacOS/WebSync
    Identifier: fi.polar.WebSync
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [122]
    Date/Time: 2013-08-12 21:59:15.733 +0200
    OS Version: Mac OS X 10.7.5 (11G63)
    Report Version: 9
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
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    __TEXT 0000000000001000-0000000000853000 [ 8520K] r-x/rwx SM=COW /Applications/WebSync.app/Contents/MacOS/WebSync
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    objc[367]: garbage collection is OFF
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    0 QtGui 0x01405cf3 QFontEngine::alphaMapForGlyph(unsigned int, QTransform const&) + 547
    1 QtGui 0x01445e46 QTextLine::layout_helper(int) + 1670
    2 QtGui 0x0133e345 QPainter::save() + 1653
    3 QtGui 0x0133f011 QPainter::save() + 4929
    4 QtGui 0x01414c7e QFontMetrics::boundingRect(QRect const&, int, QString const&, int, int*) const + 222
    5 QtGui 0x01634191 QLabel::mousePressEvent(QMouseEvent*) + 1905
    6 QtGui 0x0163464a QLabel::minimumSizeHint() const + 74
    7 QtGui 0x0163472e QLabel::sizeHint() const + 30
    8 fi.polar.WebSync 0x0001c081 DockFrame::initLayoutObjects() + 531
    9 fi.polar.WebSync 0x0001c44d DockFrame::DockFrame(QWidget*, QString, QString) + 263
    10 fi.polar.WebSync 0x0013e621 WebSyncMain::createDockFrame(int) + 139
    11 fi.polar.WebSync 0x0013eca9 WebSyncMain::buildSyncWindow(WebSync::WinRunType, WebSyncGlobals::LinkType::Type) + 153
    12 fi.polar.WebSync 0x0013ee85 WebSyncMain::listenerCreated(ListenerExtension*) + 287
    13 fi.polar.WebSync 0x00306bff WebSyncMain::qt_metacall(QMetaObject::Call, int, void**) + 2825
    14 QtCore 0x01df922a QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 538
    15 fi.polar.WebSync 0x00307b0f Initializer::daemonInitialized(ListenerExtension*) + 69
    16 fi.polar.WebSync 0x0018d519 Initializer::init() + 85
    17 fi.polar.WebSync 0x0018d651 Initializer::start() + 37
    18 fi.polar.WebSync 0x0013cd8f WebSyncMain::startUpListener() + 193
    19 fi.polar.WebSync 0x001453cb WebSyncMain::WebSyncMain(QString, QString, QWidget*) + 437
    20 fi.polar.WebSync 0x0013739f main + 5106
    21 fi.polar.WebSync 0x0000e185 _start + 208
    22 fi.polar.WebSync 0x0000e0b4 start + 40
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    0 libsystem_kernel.dylib 0x9340f90a kevent + 10
    1 libdispatch.dylib 0x9bcffe04 _dispatch_mgr_invoke + 969
    2 libdispatch.dylib 0x9bcfe853 _dispatch_mgr_thread + 53
    Thread 2:
    0 libsystem_kernel.dylib 0x9340f02e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x92364ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x923666fe start_wqthread + 30
    Thread 3:
    0 libsystem_kernel.dylib 0x9340f02e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x92364ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x923666fe start_wqthread + 30
    Thread 4:
    0 libsystem_kernel.dylib 0x9340fca6 __poll + 10
    1 libpolar-3.5.0.dylib 0x00d26c29 Polar::Net::Slave::Platform::recv(void*, unsigned long, int) + 561
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    3 libpolar-3.5.0.dylib 0x00d2047f Polar::Net::TCP::Receiver::read(std::basic_string<unsigned char, std::char_traits<unsigned char>, std::allocator<unsigned char> >&) + 75
    4 libpolar-3.5.0.dylib 0x00d128e8 Polar::Kaxbridge::Receiver::main() + 192
    5 libpolar-3.5.0.dylib 0x00d1b18d Polar::System::Thread::Platform::StartRoutine(void*) + 123
    6 libsystem_c.dylib 0x92362ed9 _pthread_start + 335
    7 libsystem_c.dylib 0x923666de thread_start + 34
    Thread 5:
    0 libsystem_kernel.dylib 0x9340e83e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x92366e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9231742c pthread_cond_wait$UNIX2003 + 71
    3 libpolar-3.5.0.dylib 0x00d1b9d2 Polar::System::Event::Platform::wait() const + 154
    4 libpolar-3.5.0.dylib 0x00d1b291 Polar::System::Event::wait() const + 19
    5 libpolar-3.5.0.dylib 0x00d16fd1 Polar::Kaxbridge::Transmitter::main() + 75
    6 libpolar-3.5.0.dylib 0x00d1b18d Polar::System::Thread::Platform::StartRoutine(void*) + 123
    7 libsystem_c.dylib 0x92362ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x923666de thread_start + 34
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    1 libsystem_c.dylib 0x92364ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x923666fe start_wqthread + 30
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    ss: 0x00000023 efl: 0x00010206 eip: 0x01405cf3 cs: 0x0000001b
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    Binary Images:
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    0xc26000 - 0xc52ffb +libPTransform.1.dylib (??? - ???) <3EDCEACC-23A5-5A5B-AFFF-C2E1416B47E3> /Applications/WebSync.app/Contents/Frameworks/libPTransform.1.dylib
    0xc89000 - 0xfe4fef +libpolar-3.5.0.dylib (3.5.0 - compatibility 3.5.0) <12C3A57D-8CCE-5D1F-683B-21D21076DC19> /usr/local/lib/libpolar-3.5.0.dylib
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    0x1da8000 - 0x1fb9ffb +QtCore (4.6.2 - compatibility 4.6.0) <DE3C7093-2FC1-5BC4-4754-616BE07F0113> /Applications/WebSync.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCor e
    0x2752000 - 0x2756ffb libFontRegistryUI.dylib (??? - ???) <2E905389-BAB1-3339-9C98-185D60BAB4D0> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
    0x27ec000 - 0x27f2ffb +libqgif.dylib (??? - ???) <F4B2D31F-F831-6351-ABCC-330BDDC9E0D7> /Applications/WebSync.app/Contents/PlugIns/imageformats/libqgif.dylib
    0x6c82000 - 0x6c87ffb +libqico.dylib (??? - ???) <4BE48F8D-FCDC-69BF-30A4-84443E16F1E6> /Applications/WebSync.app/Contents/PlugIns/imageformats/libqico.dylib
    0x6dff000 - 0x6e22fff +libqjpeg.dylib (??? - ???) <F9BD93A8-528C-C38D-D86B-154B6F832426> /Applications/WebSync.app/Contents/PlugIns/imageformats/libqjpeg.dylib
    0x748a000 - 0x74d6fe3 +libqmng.dylib (??? - ???) <36E44CE1-63B5-94E4-EC98-6CD8B77EE1DF> /Applications/WebSync.app/Contents/PlugIns/imageformats/libqmng.dylib
    0x763a000 - 0x7687feb +libqtiff.dylib (??? - ???) <4168447A-2A55-EC8E-0811-081EC6C2C4C3> /Applications/WebSync.app/Contents/PlugIns/imageformats/libqtiff.dylib
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    0x999d9000 - 0x99a08ff7 libsystem_info.dylib (??? - ???) <37640811-445B-3BB7-9934-A7C99848250D> /usr/lib/system/libsystem_info.dylib
    0x99b01000 - 0x99e03fff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <C613B0DA-B401-3DC7-B626-6E20D4DDC8A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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    0x9abdf000 - 0x9abe2ff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib
    0x9abe3000 - 0x9accbfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <1841196F-68B5-309F-8ED1-6714B1DFEC83> /usr/lib/libxml2.2.dylib
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    0xba900000 - 0xba91bffd libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <5635DF40-8D8E-3B8C-B075-7B3FC0F184A4> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21ff6 libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <17226124-8E8A-34EB-A2C4-D4A0469CF45B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 470
    thread_create: 1
    thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=163.9M resident=60.0M(37%) swapped_out_or_unallocated=103.8M(63%)
    Writable regions: Total=92.4M written=1868K(2%) resident=25.5M(28%) swapped_out=0K(0%) unallocated=66.9M(72%)
    REGION TYPE VIRTUAL
    =========== =======
    ATS (font support) 33.1M
    CG backing stores 7956K
    CG image 4K
    CG shared images 1216K
    CoreGraphics 12K
    CoreServices 1376K
    MALLOC 22.5M
    MALLOC guard page 64K
    Memory tag=242 12K
    Stack 67.0M
    VM_ALLOCATE 16.1M
    __CI_BITMAP 80K
    __DATA 8840K
    __DATA/__OBJC 72K
    __IMAGE 528K
    __IMPORT 112K
    __LINKEDIT 49.4M
    __OBJC 1476K
    __OBJC/__DATA 8K
    __PAGEZERO 4K
    __TEXT 114.5M
    __UNICODE 544K
    mapped file 145.6M
    shared memory 312K
    shared pmap 10.3M
    =========== =======
    TOTAL 480.7M

    Step one is to contact the developer.

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    Thanks.
    -------------------If this post helped you, click on accept as solution.------------------
    -----------------------------Appreciate by clicking on white star.----------------------------
    Solved!
    Go to Solution.

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    -------------------If this post helped you, click on accept as solution.------------------
    -----------------------------Appreciate by clicking on white star.----------------------------

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    Here is the only viable solution for that:
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    You can not simply drag over Pages, particularly if it was perhaps damaged in a crash.
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