Preset 'Standard' paper size wrong

I have a user who somehow managed to change the preset 'standard' paper size to a custom size. He didn't go into the terminal, didn't edit any plists, etc that he is aware.
Since we've got a work around already (created a new preset with US Letter) it isn't urgent, or more than an academic exercise.
I would like to be able to fix the standard preset eventually, but I also want to know how he could have possible changed the standard preset.

jared_e42 wrote:
I should have thought of that. Too much fixing windows lately...
When we removed the presets plists, it removed the preset we had tried as a work-around, but didn't effect the paper size of the 'standard'. I also had the user check the international system pref to see the region, but I can't imagine a region would use a poster-size as their default paper.
Is the current printer setting the paper size? What if you add a printer using the Generic Printer? What is the paper size in Standard then?

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