Pressed wrong button, deleted contacts, apps, and messages!

Okay, so a friend of mine is basically hysterical over something she did to her iphone 3. Apparently when she tried syncing it with itunes, she pressed some unknown button and "turned her iphone into an itouch", as she put it. Now all of her contacts, apps, and messages seem to be erased. Also, she can't make phone calls anymore, although apparently she can receive them. Any ideas on what she did, and how she can undo it, preferably with restoring her contacts, apps, etc would be greatly appreciated!
Thanks~

Sounds like she restored her phone as a new device. 
If she has ever synched the iPhone before there will be a backup. 
Hook the phone back up to iTunes and BEFORE synching, hit the restore from backup button and restore from the most recent iPhone backup.

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