Pressing 'A' key to lock keypad stopped working

Up until yesterday, I've always been able to lock my keypad (Blackberry 8520) by holding down the 'A' key. Yesterday it stopped working for no apparent reason and I was wondering if anyone could tell me how to get it working again.

Rob,
Yes, we upgraded our entire system...ER, Unity, IPCC, and CM.  IBM was contracted to do most of the work and I know they want to install some additional updates to get us to the most recent version of 8.6.  Here are the versions we are running right now:
Cisco Unified Communication Manager (Call Manager):    
8.6.2.20000-2
Cisco   Unified Contact Centre Xpress (IPCC):            
8.5.1.10000-37
Cisco   Unity Connection (voicemail):                    
8.6.2.20000-76
Cisco   Emergency Responder:                            
8.6.1.10000-11

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