Prevent jerky video from Vixia HF R42 on PC

I'm trying to take photos of dogs running at agility trials and at the dog park. The videos are coming out horribly jerky, even when the dogs are going slow. I get at most 2 seconds of smooth video then it pauses and jumps ahead several frames. I've tried many different camera settings and software to download the videos to my PC. I'm wondering if zooming is what's causing the jerkiness. I need to be able to zoom while shooting and this is getting extremely frustrating.
I just looked at the videos in camera and they're fine. It seems to be a problem once they're downloaded to my Win7 64 bit PC using the Canon provided SW OR Adobe Premiere Elements 10.
Thanks for any suggestions.

Hi Puparazzi!
Thank you for posting.
Playing back HD video on a computer requires a certain amount of system resources, so other systems may be much better at playing it back smoothly than others.
What are the general specifications of your computer? (ie. CPU, RAM, Video Card, Hard Drive, etc.)
Are there any other programs running at the same time you try to play back the video?
Have you tried playing back the video on another computer?
If this is a time sensitive-matter, additional support options are available at Contact Us.
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Converting the videos (from Vixia HF M40) to standard definition on a Mac (10.6 OS X)

How do you convert the videos (from Vixia HF M40) to standard definition, for the Mac computers (10.6 OS X)?

Hi venetiakelley!
Thank you for posting.
Canon does not make conversion software, but there are 3rd party applications available that do convert video files from one format to another. You can try doing an internet search for applications that will convert from one format to another.
However, there should not be a need to convert the video to a standard definition format to be able to view it on your Mac. Even Apple's own iMovie should support the files that come from the VIXIA HF M40 depending on the version you have installed. If you are using iMovie and experiencing some trouble opening the files, I recommend that you contact Apple directly for further assistance with iMovie. They may have some more information about the trouble you are experiencing.
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Shaky Video With Vixia HF R42

Hey folks. I recently purchased the Vixia HF R42. Great little camera. I like the quality of video I'm getting. I have one major issue however. My main use for the camera is videographing trains. I use a tripod, a nice little Manfrotto model. My issue is that as the train passes, the train sends vibrations through the ground, and this shakes the tripod only a little. My previous model, the FS100, didn't pick these vibrations up at all and always gave me smooth video. This was with the image stabilization completely off. With the stabilizer off on the R42, it looks like the camera is having a seizure at best. With the image stabilization on, standard, powered, or dynamic, the video is slightly less shaky, but there is no difference between the different versions of IS. I'm looking for suggestions on how to cure this issue seeing as I didn't have it with my FS100. I used a friend's much heavier tripod today. It made a bit of a difference, but not significant enough to get me to shoot with it all day. Any insight and suggestions are greatly appreciated.
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The motion you're seeing is probably caused by the Image Stabilizer. I recommend turning it off or setting it for the "Tripod" mode, as shown below:
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NOTE
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(Powered IS)*
Zooming in (zooming toward T)
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Setting the image stabilization mode
IMPORTANT
When the [Camera Mode] is set to [ ] (Auto) or [ ] (Baby) mode, this setting cannot be made. Please make the setting in either [ ] (Cinema), [ ] (Special Scene) or [ ] (Program AE).
1. Turn on the camcorder.
2. Touch [ ].
3. Drag your finger left/right to bring the [Other Settings] menu to the center, and then touch the icon to open it.
4. Drag your finger up or down to bring [Image Stabilizer] into the orange selection bar, and then touch the button.
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IS mode Shooting method
Dynamic
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Standard
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Off
Use this setting when the camcorder is mounted on a tripod.
6. Touch [ ].
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The video was made by you or your friends.
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Bellow that :Firefox prevented this page from automatically reloading."Please wait while your video uploads."But is blocked .
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The chosen answer is not an answer at all.
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MORE IRRITATING THAN WHJEN PEOPLE USE ALL CAPS OUT OF FRUSTRATION BECAUSE NO ONE SEEMS TO LISTEN OR TO CARE THAT I AM SLOWLY LOSING MY MIND BECAUSE EVERY FLIPPING WEB PAGE IN EXISTENCE PLAYS VIDEAS THAT I DON'T WANT TO WATCH.
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If Obama is to blame, then say so. If Bush is to blame, then say so.
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Prevent jerky video from Vixia HF R42 on PC

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