Prevent 'Logged out of Hunt Group' on 7900 series IP phones

Question

I have a CUCM configuration on 8.2, and have an issue with some 7925 wireless devices that are set up in a "call flow" along side a pair of 7945 devices.  If a call comes into either of those devices' extensions, after a set # of seconds of "no answer" "busy" condition, the call is set to move to a Hunt Pilot which then sends a broadcast out to a group of 6 7925 phones so those calls can be answered by staff.  However, I ran into a situation yesterday where all but 1 of those devices was powered off, and the 1 powered on was logged out of the Hunt Group.  As such, when calls came into either extension, it would ring 2-3 times and then the caller would get a busy tone.  After some troubleshooting, we determined that logging that 7925 back into the Hunt Group remedied the problem.
In the interim, I have created a custom SoftKey Template for these devices which removes 'HLog' as an option so they can't inadvertently log out of said Hunt Group, but I have to wonder: are there any conditions under which either the CUCM platform, OR the phone device itself would force a logoff from the Hunt Group WITHOUT user intervention?  If so, is there a way to prevent that from occurring?

Answer 1

Hi Josh,
This functionality was only added in CUCM 9.1
Automatically Logout Hunt Member on No Answer
Automatic  logout of hunt members was introduced for queuing-enabled hunt  pilots  in Unified Communications Manager  9.0(1). If an agent does not answer a  queuing-enabled hunt pilot call,  that agent will be logged off of the  hunt group and will not receive  additional hunt pilot calls unless he  presses the "HLOG" soft key on the  phone to log into the hunt pilot.  This behavior is not configurable in Unified Communications Manager  9.0(1). In Unified Communications Manager 9.1(1), the administrator can  choose whether hunt members remain logged in if the call is not  answered.
For more information, refer to "Automatically Logout Hunt Member on No Answer" in the Cisco Unified Communications Manager Administration Guide, and to "Call Queuing" in the Cisco Unified Communications Manager Features and Services Guide.
from;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_0100.html#CUCM_RF_CF356549_00
Have you thought about linking back to the first Hunt group if the members of Hunt#2 are unavalable
to give member 1 & 2 a second chance at taking the call? Just a thought
Cheers!
Rob
"A smile relieves a heart that grieves" 
- Stones