Prevent Lync from apearing offline

I have problem with my Lync, it's the company policy that we lock our computers every time we step away from it, and for all my coworkers when they lock their PCs, Lync changes the status to away, but my user appears offline, which is very annoying since
it prevents me from receiving any messages when I am away, and it looks like I am not at work, maybe I just went to the restroom and people think I closed for the day, so they panic and call my manager who calls my cell phone...
do you know what could be causing this? or how can I adjust the settings to appear away instead of offline?
Thanks a lot

Hi,
Please test he issue with your Lync account on other well-worked computer Lync client.
Please also test the issue on your issued Lync client with well-worked Lync account to check if the issue happen again or not.
If the issue only happen with your Lync client, no matter which Lync account are used, it can be the issue of the Lync client or the computer setting. Please try to delete Lync user profile and Registry information:
Lync user Profile: <user profile>\AppData\Local\Microsoft\Communicator\
Lync Registry information: HKCU\Software\Microsoft\Communicator\[email protected]
Then test the issue again.
If the issue only happen for the special Lync account, no matter which computer Lync client to login, it can be the issue of the Lync account. Please try to disable it and then enable it again to test the issue.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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