Preview and Adobe fonts problem/missing in PDF

I have a PDF document that doesn't show some fonts. The PDF was displaying fine on preview and then all of the sudden the next day it got messed up. I didn't performed any update or installed any new app. The problem persists in both Preview app and Adobe Reader; at least Adobe tells me: "Cannot find or create the font 'BYGBIR+Helvetica-12-0'. Some characters may not display or print correctly." Here's a screen shot of what it looks like.

L Huffman,
First of all, Welcome to the Discussions!
Try to select one of files in question by clicking once and then press the key combo command + i or go to the File menu and select Get Info.
Once the Get Info pane is open drop down (if not already in the open position) the disclosure triangle next to "Open with:" and change the application that will open "this" file. To change all files of the type make sure to click on the "Change All" button.
That should do it....post back if that is not what you are trying to do.
littleshoulders [:-)

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I am using InDesign CC and added Garamond premier pro font. This has worked for months, now suddenly my entire book is highlighted in pink and my font is missing! I get the message that the font is currently unavailable on my computer, how can i get it b

I am using InDesign CC and added Garamond premier pro font. This has worked for months, now suddenly my entire book is highlighted in pink and my font is missing! I get the message that the font is currently unavailable on my computer, how can i get it back?

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Here's a positive thing: Windows viruses can't run on OS X, but they can be transferred from OS X to other PCs (only if you have them on the OS X volume).
BlazingRiver wrote:
1. How could a trusted source e.g. Google and Steam contain viruses if they are downloaded from the original source? and
You could get a virus from a different source that infected Steam and Chrome without any problem. Viruses normally try to infect as many files and programmes as possible.
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Problems displaying a pdf correctly (both with preview and adobe reader)

Hey guys,
I've been having problems with displaying lecture notes (pdf files) correctly. It doesn't matter if I use preview or adobe reader.
Can anyone please help me out?
thanks a lot in advance,
Simon

Hi there,
I have a very similar problem: a number of pdf files that I can see perfectly well in Safari/GoogleChrome do NOT show correctly in Preview or ANY iPad app I have (Notability, Adobe, PDF Expertm iAnnotate, Dropbox etc.).
The problem is that punctuation -- with the expection of periods or bolded text -- does not show properly. For example, commas and quotation marks to not show, and some numbers to not show.
Moreover, once I have annotated/viewed the problematic file on the IPad and resync to dropbox to view on Mac vis Adobe (which I do with most pdf files with no problems), I get an error message upon reopening the pdf file saying "Cannot extract the embedded font 'FAFWQV+--unknown-2--'. Some characters may not display or print correctly." (the 'quoted' text changes each time). When opening in Preview, no error message appears, though the fole is still lacking punctuation etc.
Here is a link to one problematic pdf: http://niis.cass.cn/upload/2012/12/d20121201200145301.pdf
NB: the file is in Mandarin, however I can successfully open/edit/annotate/sync other pdfs using Mandarin font so I'm not sure if the language is related to the problem.
I would be extremely grateful for some help with this please!
Thanks!

Problems with display of preview - and Adobe's tech support.

Hello, all.
After quite a bit of struggle I am still experiencing problems with the way Bridge CS5 displays previews. Previews are displayed with rather low quality. By that I mean low resolution that causes images to appear pixelated and out of focus. I've tried every possible setting in Bridge (or at least I think I have) but nothing seems to work. The setting that forces Previews to be built to the specific monitor size of the computer used doesn't work for me as I spend equal amounts of time working between my Macbook Pro 17" and my Apple 30" cinema display that have different resolutions. I've tried this setting and the preview images created on the notebook would not display at all on the 30" display.
I have contacted support only to find it is nearly non-existent. A voice obviously from someone located in India answered and kept asking what I considered to be basic questions and must have used the word "apologize" at least 20 to 30 times (no exageration) during the 1 hour and 43 minutes we were on the phone to accomplish nothing other than to "register" my complaint.
What is happening to Adobe ? This is not a joke, a rumor or an angry comment but rather a serious question from a user who has built a professional workflow based on the use of Adobe's products. I have been an user of the Adobe Creative Suite since its very first version and of the individual applications even before then. Bridge is one of the applications I use the most in my workflow that involves the organization of my large database of medical images I keep from my treatments and research. So this is very serious to me. I am now on the phone with Adobe waiting again to speak with someone in technical support. I was told the average waiting time would take between 35 and 50 minutes and I didn't think it would be possible but so far I have been on hold waiting for 1 hour and 7 minutes and someone has yet to answer the phone. What is happening with Adobe ? Is the company about to go out of business ? The last time I remember experiencing such a lack of support from a company I did so when contacting Polaroid and we all know what happened to it.
To make matters worse I have twice contacted Adobe and asked their technical support agent to remove a phone number that they seem to have mistakenly written as a contact number in my files. More than one month after I registered my support request I finally received an e-mail stating that had tried to contact me at the phone that isn't mine and shouldn't be a part of my records despite the fact I have instructed them twice to remove. There are serious legal implications here as I am bound to confidentiality when it comes to the medical information I manage with my Adobe applications and the idea that someone in technical support may accidentally share this information with a stranger while calling the wrong number is a serious problem.
What is going on ?
Outside of this forum I have no idea who to contact and if it is even worthwhile doing so as it may prove to be a huge waste of time.
Bridge has been a problem application since its inception. In fact the only version of Bridge that seemed to have worked (somewhat) right out of the box was the first one. I have experienced problems with Bridge with every single new version. Previews that don't display properly, crashes, folder hierarchy indicators not displaying properly, and others. The same images display fine if I open them in Apple's OS X Preview or Photoshop CS5. The problem is restricted to Bridge. All images are RAW high-quality images from a professional Canon EOS 1Ds MK II camera with a 17 megapixel full size sensor, and they always look stunning on everything else.
What is one to do ???
Sorry about the long post but I am one frustrated user who doesn't know what else to do.
Thanks,
Joe

Hi again, Steve.
In answer to your questions:
> What view are you using for the Slideshow (centered, fit screen, fill screen, 100%)?
Centered.
> What is the slide duration set to in Slide Show Options, does changing it to manual help?
I have it always set to manual.
> What are you're Preferences> Advanced> settings for 'Software Rendering' and 'Monitor Previews' (checked or unchecked)?
I've tried both choices for both options. My usual default options are 'Software Rendering' unchecked as I have a new Macbook Pro (only a few months old) and the graphics card is powerful enough to handle the previews and 'Monitor Previews' also unchecked.
> What are you're Preferences> Cache settings for Options (Keep 100%..., Automatically Export...)?
' Keep 100% Previews in Cache ' option - checked
' Automatically Export Cache to Folders When Possible ' option - unchecked
> What resolutions do you have set for both the 17" MBP and 30" ACD?
Their native resolutions: 1920 x 1200 for the MBP 17" built-in display and 2560 x 1600 for the 30" cinema display.
> In the Mac System Prefs.> Energy Saver... do you have the Automatic graphics switching checked off ?
No. I have this option checked for both Battery and Power Adapter.
On Bridge's interface upper right hand corner I have also selected using one of its pull down menus the following options:
' Always High Quality ' and ' Generate 100% Previews '
Any ideas ???
Thanks,
Joe

Arial Font problems in old pdfs! {Pics inside}

Hello all.
Here is the problem as best I can explain it!
I have pdf files that were origanally created on a Mac (I am using Win 7) using Arial Narrow font family. I read all the issues posted
on the Arial Narrow font problems but none have solved the problem. Below are screen shots of what I think might be the cause.
When I look at the properties in Acrobat for the pdf in question here is what fonts show up.
The only font that displays correctly is Arial-Black true type font. The Type1 ArialNarrow displays
as shown in the picture below. One other thing to note: Notice how ArialNarrow is all one word?
Is that maybe why Illustrator is having a problem with it? I have tried to find it with no luck.
When opened in Illustrator CS2 this is what is displayed.
The fonts are in my fonts directory both in Windows and Illustrator. I even loaded the older 2.35
version that is mentioned all over the net.
The problem is that I have hunderds of these documents some with over 200 pages each. I have messed
with this for several days now and am at a loss as to what to do next.
Any and all help would be greatly appreciated! ! !
Mark

Substituting fonts in Illustrator using Type>Find font is not going to work.
If you look at the screenshots you'll see the fonts are CID fonts with custom encoding. The fonts on Marks Computer probably have ANSI encoding (i.e. standard western character set) and the character maps will not match. As a result you will not get legible text but just squares or other things (diamonds, dots etc.)
Mark sent me a file to look at and below is what I wrote in a direct e-mail to him.
<quote>
The problem is that the PDF was made directly from InDesign, which converts the fonts to CID fonts (normally used for Asian fonts like Chinese, Japanese and Korean) and in doing so it created a character map (encoding) that is not compatible with our regular fonts which use the Western Character set (ANSI encoding). Which explains why replacing the embedded font with one on your system doesn't work.
There is some info on the Adobe website at the following links:
http://kb2.adobe.com/cps/329/329611.html
http://indesignsecrets.com/cid-identity-h-fonts-are-back.php
http://forums.adobe.com/thread/324995
<end quote>
The CID charachter problem also exists in Acrobat 7 and 8, but got solved in Acrobat 9.
The only thing that worked to get a PDF with readable and editable text was to use an OCR program (Abby FineReader in my case, but Omnipage can do the same) to process the PDF and in doing so the embedded fonts were basically OCR'ed using system fonts and then saving it again as a PDF had basically the same effect as replacing the embedded fonts by system fonts. After that opening the PDF in Illustrator gave normal text and the file could be edited. Though Serif DrawPlus did a better job in opening the PDF as an editable file.
In this case the OCR route is an option because the PDF file contained a table. If it had been a drawing the OCR option might be less useful depending on how the OCR software would handle the drawing part, unless getting the text out of the PDF and reinsert it into the drawing would be sufficient.
Maybe the above info is of some use for those who are dealing with the same problem.

FireFox 3.6 and Adobe Reader X. Reader X PDFs opened within the browser contain links, which do not work. Anyone got clues on why the links fail and how to fix?

When we rolled out ReaderX and AcrobatX we uncheck the Diaply PDF in Browser window. OK with IE, but ignored in FireFox (3.6.16). We can live with that except the PDFs have links to other URLs and clicking on them is ignored. Same PDF opened outside the browser the links work fine. FireFox with Reader 9.4.0 no problem. Reader X with IE no problem. I can fix the Display in Browser with a change to firefox.js, but have not figured out how to fix the links when the PDF is displayed within the browser.

My replies are in Bold.
Thank you for your response and message.
1. Are you seeing this problem with all kinds of PDF's or some specific kinds like secure PDF's (with doc open password or printing restrcitions), reader extended PDF's or PDF forms.
This problem is with all kind's of PDF's.
2. Are you opening a locally saved PDF by doing a drag drop in the browser or right click and open with IE/FF or directly opening a PDF hosted on the internet?
It doesn't matter. However I do it, I see this problem in Firefox, IE & Google Chrome.
3. Can you also check the version of the Reader X browser plugin? you could find it at C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll. Right click -> Properties -> Details
If version is 9.0.x then you could try a clean install of Reader X.
I have checked it. It's the latest plug-in (though at the moment, I have gone back to Adobe Reader 9.4.1, as I've mentioned before, because I need the reader to be working fine for my work and daily life. I am just waiting for a fix before I try Adobe Reader X again.
As I've mentioned before, I am seeing this issue ONLY on my Windows 7 Ultimate (Laptop). In the desktop's at work, with Windows XP / Vista, I don't see it. Adobe Reader is working fine, browser integration is fine, the floating tool bar works fine, the right click menu pop' up where the right click is done...I can also save PDF' from the main toolbar at the top and so on...
I really have run out of ideas.... and I am very surprised that no expert support personnel (if at all there is one) have dropped by or said anything or mentioned anything about this.
Anyway.... Cheers.

Embedding font problem - missing letters - PLEASE HELP!

The M carachter is missing in all the text.
The font is embedded and looks fine within catalyst. It is sometimes a problem when I run the file, but always a problem when published.
I have tried on both windows and mac but problem is on both.
I have tried rasterizing the text but looses to much quality. I have also tried optimizing graphics but this doesnt change anything - still missing M!
I cannot find the answer online anywhere, and I really need to solve this asap!
Please check my site so far:
http://kathryngibsonjewellery.com/kath/Main.html
Any help would be much appreciated!
Message was edited by: curlykath21

Hi Chris,
Yes I have embeded the font and it will not diplay the M's
Is there anyway to change the embed options?
I tried a tester with the same font in flash pro which at first would show the same fault until I changed the text from TLF to Classic Text. However this doesn't help with my Catalyst project! It does however prove that Flash is able to render the whole font family.
Any suggestions???? Have been trying for days to fix this strange issue!
The font is a .TTF
I Look forward to your reply, thanks for the help

Open, save and then fonts are missing

I am receiving InDesign 5.5 files from clients. I can open them, make changes, do a save-as and close. When I immediately re-open the file, I get an error that most of the fonts are missing. I am using Linotype Font Explorer X, v 1.2.3 and I understand it is the latest version. Can someone tell me why this is happening?

Umm. I will have to check. I may be saving just outside of their job folder in the our enclosing job folder. We put client files/folders into a job folder with that job number on it. When doing the "save as", normal procedure is to save just outside the original file folder, leaving original client files untouched and our files separate from theirs. I may have tried saving into the client folder, but will go back and try that.

Adobe Reader XI and Adobe Reader X Pro (Editable PDF Combobox Search is not working properly.)

I have created Editable PDF using itext(5.3.0) in java. I have used Adobe Reader XI and Adobe Reader X Pro. But in editable PDF combobox search is not working properly.
It's only search first character.

My (admittedly old and slow) system did this too the first time I opened Reader 11, but it "unfroze" after about fifteen seconds, (an eternity in computing time, I know, but it did eventually open all the way) What you're seeing on the right is the "Tools" panel initializing. That's exactly where mine would freeze up on starting. Once it did finally open fully, I clicked the "Tools" link at the top to close the panel, and I opened and viewed a document that way, then closed reader. Now when I open Reader, the Tools panel doesn't initialize and it opens immediately.
Reboot and before you open anything else, open Reader. When you open it, DO NOT try to do anything with it until it fully opens, don't click anything, don't try to switch to another app. Give it time to open fully, and then click the Tools link to close it. Then, open and view a document, and close it. Close Reader and reopen it. the Tools panel should remain closed and Reader should open fully immediately.

X11 and g++ font problem

hi,
I am experiencing some fonts problem with x11 when using g++, g++'s error messages contains some funny fonts under x11. For example, when compiling the following code, I get:
1 void function_name() {
2 int u; // to create a compile warning
3 }
4
5 int main () {
6 int a; // to create a compile warning "unused variable"
7 yy ul; // to create a compile error
8 }
g++ -Wall t.C
t.C: In function ‘void function_name()’:
t.C:2: warning: unused variable ‘u’
t.C: In function ‘int main()’:
t.C:7: error: ‘yy’ was not declared in this scope
t.C:7: error: expected `;' before ‘ul’
t.C:6: warning: unused variable ‘a’
which is normal, but on my xterm under x11, i get "\hat{a}" for all the symbols enclosed by ` and ' . I could not cut-and-paste the errors on this message. For example: `void function_name()' in the first line is shown on my xterm as "\hat{a}"
My system configuration is: OS: 10.5, X11.app 2.0 - X.org X11R7.2, gcc version 4.0.1 (Apple Inc. build 5465)
Thanks in advance for the help.
Sincerely,
Hwee Kuan

Post to the Unix or Developer forum under OS X Technologies.

CEP Menager and Adobe Application menager missing

Hi there,
Ive instaled the Creative Cloud Trial and followoing applications:
Photoshop / AfterEffects / Premiere / Illustrator / Bridge
It all appears to be fine , but on a second day ( Today )
Creative Cloud didnt launch upon a system start.
When I run any app - the window pops out with CEP Menager stopped working and Message Adobe Application menager , required to run your Trial.
Ive downloaded the AAppM from adobe.com , and the problem still apears.
Window with CEP menager appears from time to time and its really anoying.
I wanted to try trial before buying but what if the problem appear with full version of creative cloud ?
Im working on Windows 7 (64)
PS. after closing that errors all aplication works fine , but I guess thats not the proper way It shoud be working.
Should I reinstall everthing ?
Any ideas ?
Thanks

For Mac :
1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3)
Click on the below link and download and install Adobe Application Manager.
http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg
Once the installation is completed , the install box will disappear, '
Then open Applications folder and locate Adobe Application Manager icon and double click on it.
It will start update process and gets update to Creative Cloud desktop app.
Then Sign in to Creative Cloud.
And launch CC apps and check.,

Inconsistencies Printing pdf's in preview and adobe reader

Hey, we have been having a lot of trouble recently printing pdf's, the quality varies depending on the app we print with.
Preview seems to give the best results where as Adobe Reader seems to make text pixelated as tho there is no anti-aliasing going on.
We would switch to using Preview only in some cases we are finding it dos not display the pdf's correctly e.g. there are random lines draw round text and things like that!
Any help would be great, we are using an OKI C5600 if that is any help.

Select a PDF file in a Finder window and click the More Info button; the pop-up information will let you specify the app it should be opened with, and allow you to click "change all" to use the same app for other files of the same type.
AK

Preview and Adobe Reader

My .pdf files and also Word documents are opening in Preview, which isn't usually a problem, but I have a .pdf file of sheet music that does not come out at all right in Preview. It looked fine when opened on my mother's PC.
Also when the Word .doc is a chart (spread sheet?), Preview makes a big mess of it. At least in this case I can drag the Word .doc to an Appleworks page and then Appleworks will open it properly
How can I change my preferences so that these files will open adobe reader and appleworks when I click them?

L Huffman,
First of all, Welcome to the Discussions!
Try to select one of files in question by clicking once and then press the key combo command + i or go to the File menu and select Get Info.
Once the Get Info pane is open drop down (if not already in the open position) the disclosure triangle next to "Open with:" and change the application that will open "this" file. To change all files of the type make sure to click on the "Change All" button.
That should do it....post back if that is not what you are trying to do.
littleshoulders [:-)

Preview and Safari can't open dynamic PDF forms

I had no issues with dynamic PDF forms under OS X 10.6.8, Safari and Preview could open them without a problem. With Lion it is no longer working, Safari and Preview can't open these files, I need to use Adobe Reader or Acrobat.
I just don't like Reader handling PDF's in Safari and now I have no choice until someone or Apple comes with the fix.

Either someone has installed a client side cert into Safari or the site in question has let their SSL cert expire. (not your fault). You could try using Firefox or Chrome instead.

Preview and scrollable text problems

Is anyone else having problems getting the scrollable text function to work in an overlay to a fixed layout ePub? I have the latest version of InDesign CC, purchased last week.
Here is a picture of my file. As you can see, it's pretty darn simple. Content box is on the right. You can't see the entire box but It is long enough to fit all of my text. On the left, I created a container box, wider but shorter than the content box. I then selected the content and used Paste Into to put the content into the container. Next, I selected the container, went to Folio Overlays, and I designated the content box as vertical scrolling, start at upper left, and Vector format. But when when I tried to preview it (more on preview problems in a minute), the container appears as a simple text box with no scrolling capability. I've asked the Adobe help people and they don't seem to have any ideas yet.
As far as preview goes, well, I can export to Adobe Digital Editions or I can look at the page in Window/Interactive/EPUB Interactivity Preview. But File/Folio Preview just processes the page and then returns nothing. And the same thing happens when I hit Preview in the Folio Overlays panel.
I'd love to know if this is unique to my system or a common problem. Since I only purchased CC to produce annotated books, there is not much I can do without it. And if CC doesn't do it, does anyone have a suggestion for something a non-programmer could use to get the same result?
Thanks for any help.

Scrollable frames are a DPS -- Digital Publishing Suite-- function (as are all other effects from the Folio Overlay panel). Those are a different beast than Fixed-Layout EPUBs.
For fixed-layout, all interactivity is supported (any panel in the Windows > Interactive flyout) except for Forms, Page Transitions, and the two Animation presets Smoke and Blur. Note that the panels Folio Builder and Folio Overlays are not part of the Interactive group of panels.
I know it's very confusing!
If you're trying to create an *app* then you use DPS, and you should be asking this question in the DPS forum.
Digital Publishing Suite
If you're trying to create an *ebook* then this is the forum to post in.
You might find my new lynda.com video tutorial course, Creating Fixed Layout EPUBs from InDesign CC, to be helpful. A bunch of the videos are free and may be all you need. To watch the others, though, you'll need a subscription. You can use my Free Pass URL to get a free week of open access to all the lynda.com videos.
Watch the Online Video Course Creating Fixed-Layout EPUBs with InDesign CC
Free pass: http://lynda.com/freepass/amconcepcion
AM

Preview and Adobe fonts problem/missing in PDF

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