Preview app not working since Yosemite update
Preview will not open jpeg or any other document. I get an error message stating "an unexpected error" has occurred. I tried repairing disk permissions and worked with a Genius tech on the chat feature but nothing worked. It was recommended to uninstall and reinstall Yosemite but it failed to work. Since then, I am worried about trying again as the first update reset passwords and accessibility to pro apps such as Photoshop and Lightroom, data was lost somehow and install subscriptions were
Do a backup.
Quit Preview.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all.
Containers/com.apple.Preview
Preferences/com.apple.Preview.LSSharedFileList.plist
Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist
Saved Application State/com.apple.Preview.savedState
Credit Linc Davis for this solution.
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For Facebook, search the market for Facebook for Android. This is the updated version of the stock Facebook. It will save over the Facebook app that is currently installed(it won't erase your data) plus this will alert you when there are new app updates.
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via iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
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Anonymous UUID:
CCC4DCA9-48E9-4692-250B-488588FCC69E
Sun Nov 9 17:58:17 2014
*** Panic Report ***
panic(cpu 0 caller 0xffffff802a005eb2): "Possible memory corruption: pmap_pv_remove(0xffffff803b8db998,0x7fff7360f000,0x6d654, 0x6d654d64, 0xffffff8031663cc4, 0xfffffeb38ae0f078): null pv_list!"@/SourceCache/xnu/xnu-2782.1.97/osfmk/i386/pmap_internal.h:768
Backtrace (CPU 0), Frame : Return Address
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0xffffff8031663c00 : 0xffffff802a005eb2
0xffffff8031663cf0 : 0xffffff802a0065e5
0xffffff8031663d50 : 0xffffff8029fb6b4a
0xffffff8031663e60 : 0xffffff8029facd2c
0xffffff8031663e90 : 0xffffff8029f5c747
0xffffff8031663ed0 : 0xffffff802a3c45ff
0xffffff8031663f40 : 0xffffff802a3c425c
0xffffff8031663f50 : 0xffffff802a44dcb2
0xffffff8031663fb0 : 0xffffff802a03ac46
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com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleMikeyDriver 266.5
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ApplePolicyControl 3.7.21
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com.apple.driver.AppleUpstreamUserClient 3.6.1
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com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
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com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
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com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBHub 705.4.1
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4331 800.20.24
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com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
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com.apple.iokit.IOHDAFamily 266.5
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com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 97
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.7.21
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
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com.apple.iokit.IOUSBUserClient 705.4.0
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com.apple.iokit.IOUSBHIDDriver 705.4.0
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com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
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com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
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com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
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com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
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com.apple.iokit.IOACPIFamily 1.4
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com.apple.kec.Libm 1
com.apple.kec.pthread 1
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Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 19 devices, 2 incoming serial ports
Serial ATA Device: ST9320325ASG, 320.07 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: HUAWEI Mobile
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
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I have tried a number of things from rebooting, trying other usb devices that work on other systems with no problems but will not work on my Macbook Pro.
Any Help out there?
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 1:43:41
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad -
Native apps not working on Yosemite/ Cannot reinstall
After the Yosemite update virtually none of the native apps on my MacBook (mid 2010) launch. ITunes does, but not AppStore, Safari or even 'About this Mac' option. The icons in the dock bounce once and then nothing happens.
Moreover, when trying to reinstall OS using OS X Utilities (command + R when booting) the 'continue' button cannot be clicked: the mouse pointer works ok, but the options in the top left corner like ‘file’, ‘edit’ etc. do not (I can only navigate between the four options by arrow buttons, use ‘ctrl+q’ to quit and that’s just about it). Trying to install OS X from a CD (‘c’ while restarting) I face the same problem, where it lets me choose the language at the beginning but then won’t proceed as the ‘continue’ button does not respond likewise.
Is there any way to restore or reinstall the system? Please, help!Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless.
If you have to install from scratch, then you must first install Snow Leopard using the Installer disc that came with your computer when it was new:
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
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size.) Click on the Partition tab in the DU main window. Set the number of
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Preview app not working in 10.10.2
Ever since upgrading to 10.10.2 the Mac Preview app has not been working correctly. Any file I create in it (a scan, a print-to-PDF, a screen-shot, or the like) cannot be saved. It gives me a message to the effect that the file cannot be saved because the file does not exist. Meanwhile the file is clearly visible on screen and fully functional otherwise. There are no write-only issues going on that I can see. Now today Preview couldn't even create a screen-shot, giving me the message that "Your screenshot could not be saved. Unable to create screenshot."
Has anyone else had this issue? And is there a way to remove and reinstall Preview without reinstalling the whole OS?
System details: iMac, 8GB ram, OSX 10.10.2, Preview 8.0 (859.7), 700GB of free disk space.Thanks for the reply. Here is the Console data output after trying to save a file. (Response was the same "File cannot be saved. File does not exist.")
A couple of things I note in here:
The last line in the output is interesting to me--it refers to a file that I saved (or tried to save) about 2 weeks ago, but that I haven't touched since that time. Makes me think this file is somehow stuck in a queue somewhere and blocking all subsequent actions.
I should also mention that there's a lot of mention of Dropbox in here. I use Dropbox, but was not actually trying to save to it with the file just now.
2/20/15 2:50:33.670 PM pkd[274]: enabling pid=3645 for plug-in com.getdropbox.dropbox.garcon(1.8) 65FB7707-98FC-4A9B-BC0A-26D3D1196D1B /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2/20/15 2:50:33.692 PM taskgated[75]: no application identifier provided, can't use provisioning profiles [pid=3670]
2/20/15 2:50:33.819 PM garcon[3670]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable
2/20/15 2:50:33.820 PM garcon[3670]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable
2/20/15 2:50:33.821 PM garcon[3670]: Can't open input server /Library/InputManagers/QuicKeysIM
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.000 PM kernel[0]: Sandbox: appleeventsd(25) deny mach-lookup com.apple.ocspd
2/20/15 2:50:33.873 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[3671]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
2/20/15 2:50:33.898 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:33.961 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.019 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.028 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.036 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.043 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.049 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.052 PM garcon[3670]: Initialized badges.
2/20/15 2:50:34.052 PM garcon[3670]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'
2/20/15 2:50:34.056 PM garcon[3670]: Connected to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'.
2/20/15 2:50:34.057 PM garcon[3670]: Invalidating watch set.
2/20/15 2:50:34.060 PM sandboxd[301]: ([25]) appleeventsd(25) deny file-read-metadata /Library
2/20/15 2:50:34.069 PM garcon[3670]: Watch set is now: {(
file:///Users/xxxx/Dropbox/
2/20/15 2:50:43.103 PM com.apple.appkit.xpc.openAndSavePanelService[3645]: +[NSSavePanel _generateFileInfoForPaths:sandboxPermissions:]: sandbox_issue_fs_extension failed for: /Users/xxxx/Dropbox/Family Shared Folder/Travel/2015/Madagascar-xxxx/Untitled.png
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