Preview disabled when capturing on fcphd 4.5

Hi,
I have a lab of emacs with fcpHD4.5 and I tried to capture on one of the computers with a canon camera and the preview is disabled. However, it captures and connects no problem on the other computers. Perhaps I need to download a patch that will fix the problem. I seem to remember having to repair that problem about two years ago, but I do not remember how.
Thanks,
Matt

This is a good workaround for curing your camera recognition problem with FCP (if that's what it is):
First, check that your Easy Setup / Timeline / Camera or Deck Settings are all exactly the same, then making sure your camera or deck is in VTR mode, try to capture again.
FCP uses a different form of QT than iMovie for capturing, so if the camera works in iMovie (or if it's listed in System Profiler) but not FCP, it obviously means your Mac can see the VTR but FCP can't, so you need to do this QuickTime fix.
http://docs.info.apple.com/article.html?artnum=301852
Follow the instructions carefully and you should have things running in no time - it's quite safe but you must Trash the Receipts AND re-install QT from the link provided.
If the Camera / Deck isn't recognised by iMovie or System Profiler, try resetting the Firewire Bus . . . Turn off the Mac and disconnect the power and all Firewire cables. Leave it for 30 mins then connect back up.
Still not working? Try a different Firewire cable.
Failing all this, try resetting the PMU (Power Management Unit). The method varies from machine to machine, so visit the Apple site and search for it in support.
Let us know how you get on!
Andy
Quad 8GB. 250+500 HDs. G-Raid 1TB. NORTON. FCP 5.1.2. Shake 4.1. Sony HVR Z1E   Mac OS X (10.4.7)  
"I've taught you all I know, and still you know nothing".

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