Preview for video or games never worked

Hello,
Since this feature exists I never could make it work: the preview for video clips or ipod games.
At the time this feature appeared, I used the last version of iTunes with OS X 10.3.9 on a G4 400Mhz. I thought I had too old system and computer.
But now I have iTunes 8.0.2 on OSX 10.5.5 on a G5 1,8Ghz and I still have the same problem: I can hear the sound of the preview but I only get a still image where a movie should appear.
Which setting is wrong in my iTunes? I can't tell.
Is there a way to correct this?

Video playback is on our roadmap but is not available yet.

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