Preview Generation Crashes Aperture 3
I imported 3,500 NEF's and Aperture 3 crashes trying to generate previews, It does this as soon as it starts up so it's unusable at the moment. This is exactly the kind of thing that pushed me to Lightroom. I know this is .0 release but this must have been tested surely !
I have started a new catalog and imported the same file as dng's (exported from Lightroom) and these seem to have worked. Importing NEF's though will not work which is very frustrating as the new RAW rendering looks very good indeed.
I'm using D700/300 NEF files, referenced library, fresh install of A3 (No previous versions of Aperture have ever been installed)
Message was edited by: sizzling badger
Check out this thread.
http://discussions.apple.com/thread.jspa?threadID=2331026&tstart=0
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need to have a support in reading a crash report, to be able to improve my work with Aperture
Report see attached
system I am working with
MacBookPro Mid 2010 Mavericks 10.9.5 8GByte Ram
Aperture 3.5.1
Mediathek is around 40000 object
Archiv is linked via ext WD RAID1 4 TByte
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Hi,
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This is the console summary. Thanks!
Process: Preview [259]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 5.0.3 (504.1)
Build Info: Preview-5040100~2
Code Type: X86-64 (Native)
Parent Process: launchd [98]
Date/Time: 2011-07-11 18:23:28.256 +0200
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: window
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff86706f0c objc_msgSend + 40
1 com.apple.imageKit 0x00007fff82254cdf -[IKCameraDeviceViewHandler updateItemDisplay:] + 242
2 com.apple.Foundation 0x00007fff838fc54f __NSThreadPerformPerform + 219
3 com.apple.CoreFoundation 0x00007fff84a72401 __CFRunLoopDoSources0 + 1361
4 com.apple.CoreFoundation 0x00007fff84a705f9 __CFRunLoopRun + 873
5 com.apple.CoreFoundation 0x00007fff84a6fdbf CFRunLoopRunSpecific + 575
6 com.apple.HIToolbox 0x00007fff85ba87ee RunCurrentEventLoopInMode + 333
7 com.apple.HIToolbox 0x00007fff85ba85f3 ReceiveNextEventCommon + 310
8 com.apple.HIToolbox 0x00007fff85ba84ac BlockUntilNextEventMatchingListInMode + 59
9 com.apple.AppKit 0x00007fff88b8aeb2 _DPSNextEvent + 708
10 com.apple.AppKit 0x00007fff88b8a801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
11 com.apple.AppKit 0x00007fff88b5068f -[NSApplication run] + 395
12 com.apple.AppKit 0x00007fff88b493b0 NSApplicationMain + 364
13 com.apple.Preview 0x0000000100001454 start + 52
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8742bc0a kevent + 10
1 libSystem.B.dylib 0x00007fff8742dadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8742d7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8742d2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff8742cc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff8742caa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff8742ca2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8742ce3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8742caa5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff8742ca2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8742ce3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8742caa5 start_wqthread + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff8742ca98 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000030 rbx: 0x00000001018dec90 rcx: 0x0000000000000006 rdx: 0x00000001018e49b0
rdi: 0x0000000115c428b0 rsi: 0x00007fff892810c0 rbp: 0x00007fff5fbfe8d0 rsp: 0x00007fff5fbfe8a8
r8: 0x0000000000000006 r9: 0x0000000000000000 r10: 0x00007fff838dae52 r11: 0x0000000000000000
r12: 0x0000000100369cd0 r13: 0x0000000000000000 r14: 0x00000001012eac00 r15: 0x0000000101800110
rip: 0x00007fff86706f0c rfl: 0x0000000000010202 cr2: 0x0000000000000010
Binary Images:
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0x7fff895ff000 - 0x7fff89888ff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylibI drag Preview.app from another mac to mine and now it's all right.
-
Preview (&others) crash on printing pdfs
Hi All,
Preview (& Skim) crash on me when printing pdfs after upgrading to Leopard 10.5.2. HTML directly from Firefox prints fine though. Spent 2 days trying to fix it with no luck. Would be very grateful for any advice.
The error appears to be
Mar 25 13:14:35 Macintosh Preview[329]: PPD parse error, expecting '*'
My primary thought (based on previous reports here and elsewhere) is that it had something to do with the HP-driver (HP9500 over CUPS), altough it is funny that HTML prints no problem.
Tried with no success:
- New Archive and Install
- Deleted old .plists related to Printing
- Deleted old ~/Library/Printers
- Deleted complete old /Library/Printers/hp/ directory
- Installed new HP Drivers from Optional Installs on the Leopard Install DVD
- Installed new Driver directly from www.hp.com
- Moved /Library/Printers/PPDs to desktop and back.
Many thanks in advance,
Cheers,
Koenraad.
Full Problem Report/Error log
Process: Preview [329]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 4.1 (469.2.1)
Build Info: Preview-4690201~3
Code Type: X86 (Native)
Parent Process: launchd [84]
Date/Time: 2008-03-25 13:14:37.283 +0100
OS Version: Mac OS X 10.5.2 (9C31)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 ...ple.print.PrintingCocoaPDEs 0x0f86ef7b 0xf86b000 + 16251
1 ...int.framework.Print.Private 0x0f81edee 0xf81d000 + 7662
2 ...int.framework.Print.Private 0x0f825049 0xf81d000 + 32841
3 ...int.framework.Print.Private 0x0f839a79 AskUserForFile + 56649
4 com.apple.AppKit 0x954ace56 -[NSApplication sendAction:to:from:] + 112
5 com.apple.AppKit 0x954acd94 -[NSControl sendAction:to:] + 108
6 com.apple.AppKit 0x954acc1a -[NSCell _sendActionFrom:] + 169
7 com.apple.AppKit 0x954ac273 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1827
8 com.apple.AppKit 0x954abac6 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 541
9 com.apple.AppKit 0x954ab380 -[NSControl mouseDown:] + 888
10 com.apple.AppKit 0x954a9ac3 -[NSWindow sendEvent:] + 5381
11 ...int.framework.Print.Private 0x0f83e9e0 CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 272
12 com.apple.AppKit 0x95476714 -[NSApplication sendEvent:] + 2780
13 com.apple.Preview 0x000070c5 -[PVApplication sendEvent:] + 359
14 com.apple.AppKit 0x953d40f9 -[NSApplication run] + 847
15 com.apple.AppKit 0x953a130a NSApplicationMain + 574
16 com.apple.Preview 0x000025a2 start + 54
Thread 1:
0 libSystem.B.dylib 0x9522bbce _semwaitsignal + 10
1 libSystem.B.dylib 0x952568cd pthreadcondwait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x964ac432 glvmDoWork + 162
3 libSystem.B.dylib 0x95255c55 pthreadstart + 321
4 libSystem.B.dylib 0x95255b12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x9522bbce _semwaitsignal + 10
1 libSystem.B.dylib 0x952568cd pthreadcondwait$UNIX2003 + 73
2 com.apple.QuartzCore 0x92d4c121 fefragmentthread + 54
3 libSystem.B.dylib 0x95255c55 pthreadstart + 321
4 libSystem.B.dylib 0x95255b12 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9522bbce _semwaitsignal + 10
1 libSystem.B.dylib 0x9522b996 usleep$UNIX2003 + 61
2 com.apple.AppKit 0x95441cf9 -[NSUIHeartBeat _heartBeatThread:] + 2042
3 com.apple.Foundation 0x9206b5ad -[NSThread main] + 45
4 com.apple.Foundation 0x9206b154 _NSThread__main_ + 308
5 libSystem.B.dylib 0x95255c55 pthreadstart + 321
6 libSystem.B.dylib 0x95255b12 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0f86eb67 ecx: 0xa06771a0 edx: 0x0ce96f01
edi: 0x0ceb9e40 esi: 0x0ce96e00 ebp: 0xbffff0c8 esp: 0xbffff060
ss: 0x0000001f efl: 0x00010202 eip: 0x0f86ef7b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x92ace000 - 0x92af6fff libcups.2.dylib ??? (???) <2f0a710a9128882efb2ed92ad139b58c> /usr/lib/libcups.2.dylib
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0x94a03000 - 0x94e13fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x94e14000 - 0x94e41feb libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x94e42000 - 0x94e42ffe com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <a2b462be6c51187eddf7d097ef0e0a04> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x94e55000 - 0x94eb2ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x94eb3000 - 0x94ed7fff libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib
0x94ed8000 - 0x94f00ff7 com.apple.shortcut 1 (1.0) <057783867138902b52bc0941fedb74d1> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x94f01000 - 0x94f01ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x94f02000 - 0x95216fe2 com.apple.QuickTime 7.4.1 (14) <1a4838d29e0804a2a102f03c053600f0> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x95217000 - 0x9521effe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x95224000 - 0x95383ff3 libSystem.B.dylib ??? (???) <4899376234e55593b22fc370935f8cdf> /usr/lib/libSystem.B.dylib
0x95384000 - 0x9539afff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9539b000 - 0x95b98fef com.apple.AppKit 6.5.2 (949.26) <bc4593edd8a224409fb6953a354505a0> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x95b99000 - 0x95b99ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95c9c000 - 0x95e67ff7 com.apple.security 5.0.2 (33001) <0788969ffe7961153219be10786da436> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x95e68000 - 0x95ea5fff com.apple.CoreMediaIOServicesPrivate 1.4 (1.4) /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CoreMediaIOServicesPrivate
0x95f64000 - 0x96014fff edu.mit.Kerberos 6.0.12 (6.0.12) <3dd13466876a8fe4549cfc1354233ec3> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x96015000 - 0x9615aff7 com.apple.ImageIO.framework 2.0.1 (2.0.1) <68ba11e689a9ca30f8310935cd1e02d6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x961cc000 - 0x961e9ff7 com.apple.QuickLookFramework 1.1 (170.2) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x961ea000 - 0x96221fff com.apple.SystemConfiguration 1.9.1 (1.9.1) <8a76e429301afe4eba1330bfeaabd9f2> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x96222000 - 0x96231fff libsasl2.2.dylib ??? (???) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib
0x96232000 - 0x963b0fff com.apple.AddressBook.framework 4.1 (687.1) <b2f2f2c925eb080e53b841014e4f9a7c> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x963b1000 - 0x9643dffb com.apple.QTKit 7.4.1 (14) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9643e000 - 0x96449ff9 com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x9644a000 - 0x96484fff com.apple.coreui 1.1 (61) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96485000 - 0x96958fde libGLProgrammability.dylib ??? (???) <a3d68f17f37ff55a3e61aca1e3aee522> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x96959000 - 0x9695bff5 libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x969a1000 - 0x96a20ff5 com.apple.SearchKit 1.2.0 (1.2.0) <277b460da86bc222785159fe77e2e2ed> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x96a29000 - 0x96a33feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x96a34000 - 0x96a34ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x96a35000 - 0x96abefe3 com.apple.DesktopServices 1.4.5 (1.4.5) <8b264cd6abbbd750928c637e1247269d> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x96abf000 - 0x96dc7fff com.apple.HIToolbox 1.5.2 (???) <7449d6f2da33ded6936243a92e307459> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x96dff000 - 0x96f37ff7 libicucore.A.dylib ??? (???) <afcea652ff2ec36885b2c81c57d06d4c> /usr/lib/libicucore.A.dylib
0x96f38000 - 0x96f43fe7 libCSync.A.dylib ??? (???) <df82fc093e498a9eb5490761cb292218> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x96f44000 - 0x96f9eff7 com.apple.CoreText 2.0.1 (???) <07494945ad1e3f5395599f42748457cc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x96f9f000 - 0x96fbaffb libPng.dylib ??? (???) <b6abcac36ec7654ff3e1cfa786b0117b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x96fbb000 - 0x97035ff8 com.apple.print.framework.PrintCore 5.5.2 (245.1) <3c9de512e95fbd838694ee5008d56a28> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x97036000 - 0x97046ffc com.apple.LangAnalysis 1.6.4 (1.6.4) <cbeb17ab39f28351fe2ab5b82bf465bc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x97047000 - 0x9704eff7 libCGATS.A.dylib ??? (???) <9b29a5500efe01cc3adea67bbc42568e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9704f000 - 0x97065fe7 com.apple.CoreVideo 1.5.0 (1.5.0) <7e010557527a0e6d49147c297d16850a> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x97066000 - 0x97067ffc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylibHi John,
Many thanks for your reply.
The model printer we are using is HP9500hdn via CUPS. The standard driver Leopard finds when adding the printer is HP8150, but I have tried with both (from the Optional Installs folder)
The PPD error is what shows up in the system.log. The crash report from SKIM is pretty much the same. Unfortunately I cannot give it to you, because on recommendation of a colleague I tried again an Archive and Install without migrating users. It still fails, but only from the second attempt onward (I noticed this before: re'setting' in some way --- at this moment I do not know the precise steps ---- allows a single print but after that it fails). The system.log
file is different for the very first crash and every subsequent one.
The crash reports are very similar though. I'll email them to you directly.
All pdfs fail to print. e.g. the 'About Stacks.pdf' in your Documents folder.
I am not sure what you mean by using generic PPD while adding the printer. We have a networked system, which we connect to by activating CUPS via the standard Leopard Printer Fix (adding 'BrowseProtocols all' to /etc/cups/cupsd.conf and restarting cupsd. Then we 'Add the printer' after clicking Print. I did try it with the PPDs folder moved to Desktop and it still fails.
I also tried as a different user and the same problem stays. I do not think it is the printer though. I also tried printing a .jpg file directly through Firefox (no problem, also no problem with .html) and through Preview (standard crash). So it looks it is the print interface that Preview calls, and this must be the same one SKIM calls, and indeed when checking Safari (when used as a viewer for .jpg and .pdf and .html) it also crashes. But Firefox does not crash, and printing a Test Page from the Print Queue also works...
I greatly appreciate your help. Two colleagues here are suffering from the same.
Please let me know if you need more information.
Many thanks,
Koenraad.
Relevant part of the system.log file (what does the first statement mean?)
Mar 26 16:24:20 koenraad-schalms-imac kernel[0]: Preview[369] Unable to clear quarantine `Black and white duplex a4.app': 93
Mar 26 16:25:31 koenraad-schalms-imac com.apple.quicklook[406]: failed to find start of cross-reference table.
Mar 26 16:25:31 koenraad-schalms-imac com.apple.quicklook[406]: missing or invalid cross-reference trailer.
Mar 26 16:26:11 koenraad-schalms-imac ReportCrash[408]: Formulating crash report for process Preview[369]
Mar 26 16:26:12 koenraad-schalms-imac ReportCrash[408]: Saved crashreport to /Users/kschalm/Library/Logs/CrashReporter/Preview2008-03-26-162606koenraad-schalms-imac.crash using uid: 501 gid: 20, euid: 501 egid: 20
Mar 26 16:26:11 koenraad-schalms-imac com.apple.launchd[91] ([0x0-0x25025].com.apple.Preview[369]): Exited abnormally: Bus error
Mar 26 16:27:31 koenraad-schalms-imac com.apple.quicklook[415]: failed to find start of cross-reference table.
Mar 26 16:27:31 koenraad-schalms-imac com.apple.quicklook[415]: missing or invalid cross-reference trailer.
Mar 26 16:27:38 koenraad-schalms-imac Preview[417]: PPD parse error, expecting '*'
Mar 26 16:27:42 koenraad-schalms-imac ReportCrash[418]: Formulating crash report for process Preview[417]
Mar 26 16:27:43 koenraad-schalms-imac ReportCrash[418]: Saved crashreport to /Users/kschalm/Library/Logs/CrashReporter/Preview2008-03-26-162741koenraad-schalms-imac.crash using uid: 501 gid: 20, euid: 501 egid: 20
Mar 26 16:27:43 koenraad-schalms-imac com.apple.launchd[91] ([0x0-0x2d02d].com.apple.Preview[417]): Exited abnormally: Bus error -
Digital booklet from iTunes causing Preview to crash
I was conflicted about whether to put this question in the iTunes for Mac or the Mountain Lion community, but, as you can see, I've settled on Mountain Lion because I believe iTunes is not causing the problem.
I downloaded "Electric Ladyland" from iTunes the other day and received a digital booklet with the album. When I double-clicked the booklet in iTunes, Preview would open up (as it does with any of the other digital booklets I have stored in iTunes) and display the first or the second page of the PDF. After swiping either left or right to view the previous or the next page, though, Preview would completely shut down, necesitating a force quit every time.
Most concerning to me is the fact that every time I tried opening this PDF in Preview my whole Mac would slow down significantly and, according to iStat Menus and the Activity Monitor, my memory and CPU usage would spike. Prior to clicking the booklet, my Mac would normally be using less than 2 of its 4 GB of memory and the CPU would be almost completely idle, with no individual program using up more than 30% of its processing power at any point in time. While this particular PDF was open in Preview my memory usage would jump to the full 4 GB and Activity Monitor was reporting that Preview was using almost "200%" of my CPU.
Interestingly enough, I can open this PDF with Adobe Reader and am able to view every page just fine. None of my other digital booklets or other PDFs outside of iTunes cause Preview to crash like this, so I think it must be an issue between this specific file and Preview.
I tried deleting and re-downloading the file (I had to contact iTunes support so they could re-upload the booklet to my account) and that did nothing; the booklet still caused the same problems. The support staff member I was emailing back and forth with had no suggestions for me. She forwarded me to an AppleCare advisor who also had no idea what the problem might be. (He actually forwarded me back to iTunes support!)
Anyone else experienced this?Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Copy the PDF you're having problems with to the Public folder in your home folder.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. You'll need to navigate in the Finder to the Users folder, then to the home folder of your regular login account, and then to the Public folder, where you'll find the file you copied. Try to open it in Preview. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. You can also delete the copy of the PDF.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Incomplete Import & Preview Generation
Using Import, if the importation process is not completed by virtue of files already in catalog, incompatible PSD or too large - the process halts instead of moving on to generate the Previews proscribed in the Import dialog. This wastes the opportunity to conduct a large import and walk away from the computer. There should instead be an ability to override the "Import Incomplete" warning, record those warnings as in an Import Log, and move on with preview generation for those files that were successfully imported.
I've solved the problem by uploading the file again and
allowing it to overwrite the existing one. The preview now works as
intended. -
Cannot import Nikon D800 NEF photos into Preview, iPhoto, or Aperture
My iMac will not display Nikon D800 NEF photos in Preview, iPhoto, or Aperture. Any solutions?
Need more info.
Most specifically, which OS version are you using? Which versions of Aperture and iPhoto?
From the sound of it, my first guess would be the versions you're running. Nikon D800 gained support in Lion 10.7.4 (Nikon D800E support was added in RAW Compatibility update 3.13 sometime last year).
If you're running versions earlier than these (e.g Snow Leopard) then the OS doesn't know how to deal with these RAW files. -
Some images created in Tiger unusable under Leopard - can crash Aperture
I have tried both updates and clean installs of Leopard on my MBP and external firewire disks. In both cases I find that a large number of images in my libraries (built under Tiger), give Aperture fits. For example, whilst I can see thumbnails, I can't export versions - messages come up to say the images can't be decoded. Similarly, if I try to edit or view some images full screen, I get a message saying "unsupported format". At times, trying to work with these images crashes Aperture.
In a couple of cases, I still have the offending images on cards and I was then able to import them anew into Aperture (running under Leopard) - these work OK.
Boinx Fotomagico under Leopard stopped running and quit without warning trying to run previously created slideshows that incorporate some of the above-mentioned images.
I conclude that there is a problem with Leopard's treatment of images rather than Aperture specifically. However, I have no clue how to address the problem. At present Leopard is just unusable for me.Hello
a - my way of life is the Winston Churchil's one : "absolutely no sport"
b - as during more than 30 years I ruled a pottery workshop using a process which is unique worldwide, I know what confidentiality means.
c - Whe I exchange with Apple, they don't ask me to sign a Non Disclosure Agreement.
They perfectly know that when I beta tested I NEVER violate the signed ones.
I'm aware of anomalies when using Numbers under Leopard.
Maybe you met one which I ignored.
Knowing such of these problems, I decided to use Tiger as my main operating system.
Here, as I play safety, Leopard is always in test, not in real use.
Yvan KOENIG (from FRANCE samedi 19 janvier 2008 17:20:41) -
Preview keeps crashing when printing
Hi,
for some reason my preview keeps crashing when i try to print from it. I usually have to let it crash once, then reopen what i was trying to print and it will work. Please help!
Process: Preview [305]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 5.5.3 (719.31)
Build Info: Preview-719031000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [166]
PlugIn Path: /Library/Printers/KONICAMINOLTA/C650/PDEs/pde.framework/Versions/A/pde
PlugIn Identifier: jp.konicaminolta.fw.C650.Core
PlugIn Version: 3.7.3 (3.7.3)
Date/Time: 2013-07-24 08:49:04.286 -0700
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Sleep/Wake UUID: CD7F9FA4-F610-4AC9-B5DF-D57AFCFCEA33
Interval Since Last Report: 156678 sec
Crashes Since Last Report: 20
Per-App Interval Since Last Report: 1083427 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 75E7835C-B705-4EAA-A164-82C1B3CAF633
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010acc5000-000000010aeab000 [ 1944K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview
Application Specific Information:
objc[305]: garbage collection is OFF
Performing @selector(printAllContainers:) from sender NSMenuItem 0x7fef1a82c3a0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.print.framework.PrintCore 0x00007fff9298bd5f OpaquePMPrintSession::PJCValidPrintSessionKey(OpaquePMPrintSession*) + 31
1 com.apple.print.framework.PrintCore 0x00007fff929a0a47 PMSessionGetDataFromSession + 30
2 jp.konicaminolta.fw.C650.Core 0x0000000113848aeb GetPPDReference + 49
3 jp.konicaminolta.fw.C650.Core 0x0000000113846cc4 UpdateSupportPageSize + 101
4 jp.konicaminolta.fw.C650.Core 0x00000001138417b5 -[KMPluginA23A66B9_510C_4D85_8184_85C81FF8D3A5 updateDestinationSheet:] + 28
5 com.apple.Foundation 0x00007fff943e8d0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
6 com.apple.CoreFoundation 0x00007fff8ae167ba _CFXNotificationPost + 2634
7 com.apple.Foundation 0x00007fff943d4fc3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
8 com.apple.print.framework.Print.Private 0x0000000111080d55 0x11106b000 + 89429
9 com.apple.print.framework.Print.Private 0x00000001110820f1 0x11106b000 + 94449
10 com.apple.print.framework.Print.Private 0x0000000111076625 0x11106b000 + 46629
11 com.apple.print.PrintingCocoaPDEs 0x0000000113be8717 0x113be1000 + 30487
12 com.apple.print.PrintingCocoaPDEs 0x0000000113beac71 0x113be1000 + 40049
13 com.apple.print.PrintingCocoaPDEs 0x0000000113be627f 0x113be1000 + 21119
14 com.apple.print.framework.Print.Private 0x000000011106cca9 0x11106b000 + 7337
15 com.apple.print.framework.Print.Private 0x0000000111071ee4 0x11106b000 + 28388
16 com.apple.print.framework.Print.Private 0x00000001110730cd 0x11106b000 + 32973
17 com.apple.print.framework.Print.Private 0x0000000111075c69 0x11106b000 + 44137
18 com.apple.print.framework.Print.Private 0x0000000111089abb 0x11106b000 + 125627
19 com.apple.print.framework.Print.Private 0x000000011108a268 0x11106b000 + 127592
20 com.apple.AppKit 0x00007fff937eaf73 -[NSWindowController _windowDidLoad] + 566
21 com.apple.AppKit 0x00007fff937e2635 -[NSWindowController window] + 109
22 com.apple.AppKit 0x00007fff93afa3a5 -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 606
23 com.apple.AppKit 0x00007fff93af6d45 -[NSConcretePrintOperation runOperationModalForWindow:delegate:didRunSelector:contextInfo:] + 477
24 com.apple.CoreFoundation 0x00007fff8ae5d70d -[NSObject performSelector:withObject:] + 61
25 com.apple.AppKit 0x00007fff936f18ca -[NSApplication sendAction:to:from:] + 139
26 com.apple.AppKit 0x00007fff937de7ff -[NSMenuItem _corePerformAction] + 399
27 com.apple.AppKit 0x00007fff937de536 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 125
28 com.apple.AppKit 0x00007fff9375c0d4 -[NSMenu performKeyEquivalent:] + 281
29 com.apple.AppKit 0x00007fff9375ad25 -[NSApplication _handleKeyEquivalent:] + 526
30 com.apple.AppKit 0x00007fff93653e86 -[NSApplication sendEvent:] + 4282
31 com.apple.Preview 0x000000010acc836c 0x10acc5000 + 13164
32 com.apple.AppKit 0x00007fff935eaa0e -[NSApplication run] + 555
33 com.apple.AppKit 0x00007fff93866eac NSApplicationMain + 867
34 com.apple.Preview 0x000000010acc6e14 0x10acc5000 + 7700
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8c1047e6 kevent + 10
1 libdispatch.dylib 0x00007fff935da786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff935d9316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8c104192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8d177594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8d178b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8c104192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8d177594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8d178b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8c104192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8d177594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8d178b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x40099374bc6a7f00 rbx: 0x00007fef1aaa7e00 rcx: 0x00000000000f659d rdx: 0x00007fff6a8c2ae8
rdi: 0x00007fef1aaa7e00 rsi: 0x00000001138be960 rbp: 0x00007fff6a8c2aa0 rsp: 0x00007fff6a8c2a90
r8: 0x00007fef1aa0c0e0 r9: 0x00007fef1aa0c0e0 r10: 0x0000000000000081 r11: 0x0000000113841799
r12: 0x00007fff6a8c2b60 r13: 0x000000000010290a r14: 0x00007fef1aaa7e01 r15: 0x00007fff6a8c2ae8
rip: 0x00007fff9298bd5f rfl: 0x0000000000010202 cr2: 0x00007fef1b20b000
Logical CPU: 2
Binary Images:
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0x7fff931c2000 - 0x7fff932cefef libcrypto.0.9.8.dylib (49.0.0 - compatibility 0.9.8) <C24B1416-99E4-3DF5-B51B-E6FCE8F690A4> /usr/lib/libcrypto.0.9.8.dylib
0x7fff932cf000 - 0x7fff93345fff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff93346000 - 0x7fff933a1ff7 com.apple.opencl (2.0.19 - 2.0.19) <B05BF605-73B8-328F-A228-6FA59E1FC73A> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff933a2000 - 0x7fff933a2fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff933a3000 - 0x7fff933a8fff libGIF.dylib (??? - ???) <58A4492D-AAE7-3B8F-8B06-62867471A3EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff933a9000 - 0x7fff9345ffff com.apple.PDFKit (2.7.7 - 2.7.7) <96C0C88B-F049-39F1-92A5-180F1C2EE6EB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff93460000 - 0x7fff934acff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff934ad000 - 0x7fff934dafff com.apple.quartzfilters (1.7.0 - 1.7.0) <CE1EDD58-7273-38F9-AD33-871A8BA7ABF3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff934db000 - 0x7fff93551fff com.apple.ISSupport (1.9.8 - 56) <2BEEF162-893F-356C-BD4E-8668F044A917> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff93552000 - 0x7fff9355efff com.apple.DirectoryService.Framework (10.7 - 146) <65C78AE3-89B8-3372-8359-31FD520781D5> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff9356b000 - 0x7fff935d6ff7 com.apple.framework.IOKit (2.0 - ???) <FE838BB6-D42E-3291-A1A0-6F53FC970261> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff935d7000 - 0x7fff935e5fff libdispatch.dylib (187.10.0 - compatibility 1.0.0) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff935e6000 - 0x7fff941ecfff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff941ed000 - 0x7fff94209fff com.apple.ScriptingBridge (1.2.1 - ???) <A4162BA5-2432-3BF3-8EBC-47AEF2BDD8DA> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x7fff9420a000 - 0x7fff94258fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff94259000 - 0x7fff94264ff7 com.apple.DisplayServicesFW (2.5.4 - 323.3) <5E7F7A88-9313-3C31-87BD-80F3361DA338> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff94265000 - 0x7fff94343fff com.apple.DiscRecording (6.0.4 - 6040.4.1) <E6D5835F-EE3C-3814-A2EE-6962B5570EF1> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff9436e000 - 0x7fff94384fff libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff943d2000 - 0x7fff946ebfff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff946ec000 - 0x7fff946f0fff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <35D606B1-7AD9-38E3-A2A9-E92B904BDDE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff946f1000 - 0x7fff94792fff com.apple.LaunchServices (480.40 - 480.40) <C936A07F-0CF8-3F8E-BDB3-76AA7611B4CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff94793000 - 0x7fff947a1ff7 libkxld.dylib (??? - ???) <01161870-E3B3-3F87-BA4A-0AA7A081F409> /usr/lib/system/libkxld.dylib
0x7fff947a2000 - 0x7fff947e2ff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <7D2E5016-A960-3ADE-B042-F74063E79550> /usr/lib/libcups.2.dylib
0x7fff947e3000 - 0x7fff94896ff7 com.apple.CoreText (220.22.0 - ???) <A7A1096F-A211-3775-BA33-08FE98D27F08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff94897000 - 0x7fff948b6fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff948b7000 - 0x7fff94927fff com.apple.datadetectorscore (3.0 - 179.4) <9C01D16F-75A9-3BDD-B91A-F0F32261A2E7> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff94928000 - 0x7fff94928fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff9492e000 - 0x7fff94934fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff94935000 - 0x7fff94988fff com.apple.AppleVAFramework (5.0.16 - 5.0.16) <6F9A4BCE-8B99-3144-BCF7-B4299B27F6E9> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff94989000 - 0x7fff949befff com.apple.securityinterface (5.0 - 55022.6) <4D6DAF8F-7873-3992-A6D6-478C7664FA39> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff949c1000 - 0x7fff949d6fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff949d7000 - 0x7fff949e4fff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <72C53E7B-C222-3BE5-9984-FDC328CC4846> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff949e5000 - 0x7fff94e18ff7 com.apple.VideoToolbox (1.0 - 705.94) <72AD524C-0616-3C69-BA1F-8D444F97F5A2> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x7fff94e19000 - 0x7fff94f20fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
0x7fff94f21000 - 0x7fff94f24fff com.apple.AppleSystemInfo (1.0 - 1) <111B6F69-3FBD-3860-BCF8-1DF02D9BED28> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff94f25000 - 0x7fff94f39ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff94f3a000 - 0x7fff94f44ff7 liblaunch.dylib (392.39.0 - compatibility 1.0.0) <8C235D13-2928-30E5-9E12-2CC3D6324AE2> /usr/lib/system/liblaunch.dylib
0x7fff94f45000 - 0x7fff94f4cfff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff94f4d000 - 0x7fff94f8ffff com.apple.corelocation (330.12 - 330.12) <CFDF7694-382A-30A8-8347-505BA0CAF312> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff95023000 - 0x7fff95074ff7 com.apple.CoreMediaIO (216.0 - 3199.8) <4D3FE512-E943-34E3-A7A5-2EC2E3854E28> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff95075000 - 0x7fff95172ff7 com.apple.avfoundation (2.0 - 180.50) <A2EAE4E6-4DBA-3AAB-A387-7E72B93B6DA9> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff9531c000 - 0x7fff9536eff7 libGLU.dylib (??? - ???) <DB906997-0F70-3469-BA0E-2F1DDBEAD8D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff9536f000 - 0x7fff9537dfff com.apple.HelpData (2.1.2 - 72.2) <363E36C5-F7C0-34A6-83D3-97C8FB6511F0> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff9537e000 - 0x7fff95398fff com.apple.CoreMediaAuthoring (2.0 - 891) <C7A92C52-AD9F-3CF1-86D5-C0714118935C> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff95399000 - 0x7fff953d4fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x7fff95414000 - 0x7fff95470ff7 com.apple.HIServices (1.21 - ???) <B012EE97-D1CD-3F4B-812D-9AC7E6852FE6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff95471000 - 0x7fff9569bfe7 com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff95711000 - 0x7fff957abff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff957ac000 - 0x7fff95b56fe7 com.apple.MediaToolbox (1.0 - 705.94) <0719E69C-3275-3BD9-AD04-27DBADEB6E03> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 17
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 659
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=204.6M resident=200.2M(98%) swapped_out_or_unallocated=4472K(2%)
Writable regions: Total=154.4M written=27.3M(18%) resident=82.9M(54%) swapped_out=0K(0%) unallocated=71.6M(46%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 3816K
CG image 816K
CG raster data 844K
CG shared images 4432K
CoreAnimation 260K
CoreGraphics 16K
CoreImage 8K
CoreServices 2280K
IOKit 332K
MALLOC 119.7M
MALLOC guard page 80K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 44K
OpenCL 52K
OpenGL GLSL 1024K
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 17.0M
__CI_BITMAP 80K
__DATA 18.8M
__IMAGE 528K
__LINKEDIT 50.6M
__TEXT 154.0M
__UNICODE 544K
mapped file 46.8M
shared memory 1408K
=========== =======
TOTAL 489.2M
Model: iMac12,1, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: FreeAgentDesktop, 0x0bc2 (Seagate LLC), 0x3000, 0xfa130000 / 6
USB Device: Graphics Tablet, 0x172f, 0x0037, 0xfa120000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
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