Preview issue with software recording in Captivate

i have a software recording w/ intro slides - it look fine in the filmstrip view but after the intro slides (once in software recording) it cuts off a significant portion of the screen from view. I recorded the application window and it was a web based application in case that matters.. Any help is appreciated!

What recording mode did you selected?
If it was an Event based recording mode (say Demonstration Mode) it might not have picked the events correctly, hence might not have captured all events?
You said that you could see slides correctly in Filmstrip, does that mean content from filmstrip is not actually coming while previewing/publishing?
Thanks,
Anjaneai

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64 bytes from 66.102.7.147: icmp_seq=1 ttl=241 time=1540.800 ms
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64 bytes from 66.102.7.147: icmp_seq=3 ttl=241 time=1483.034 ms
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64 bytes from 66.102.7.147: icmp_seq=5 ttl=241 time=2211.268 ms
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64 bytes from 66.102.7.147: icmp_seq=7 ttl=241 time=1619.386 ms
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64 bytes from 66.102.7.147: icmp_seq=9 ttl=241 time=1615.718 ms
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64 bytes from 17.254.0.91: icmp_seq=3 ttl=240 time=2184.935 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=240 time=2025.381 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=240 time=1593.362 ms
64 bytes from 17.254.0.91: icmp_seq=6 ttl=240 time=1460.536 ms
64 bytes from 17.254.0.91: icmp_seq=7 ttl=240 time=1449.835 ms
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64 bytes from 17.254.0.91: icmp_seq=1 ttl=241 time=1469.663 ms
64 bytes from 17.254.0.91: icmp_seq=2 ttl=241 time=1579.472 ms
64 bytes from 17.254.0.91: icmp_seq=3 ttl=241 time=1477.354 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=241 time=1557.461 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=241 time=1480.565 ms
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64 bytes from 17.254.0.91: icmp_seq=2 ttl=241 time=1669.007 ms
64 bytes from 17.254.0.91: icmp_seq=3 ttl=241 time=2108.521 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=241 time=1798.268 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=241 time=1698.021 ms
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64 bytes from 17.254.0.91: icmp_seq=9 ttl=241 time=1482.781 ms
--- 17.254.0.91 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
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