Preview keeps crashing & won't open
Hi - hoping someone can help.
The app "Preview cannot open, and keeps crashing... it's really frustrating as I can't open any pics.
It says the below when trying to open:
Restore Windows
he Application "Preview" unexpectedly quit while trying to restore its windows. Do you want to try and restore its windows again?
No matter what I choose it proceeds to crash.
Has anybody got any idea of how I can fix?
Thanks!
Hold command r and boot into Lion Recover and use Disk Utility to Repair Disk and Permissions.
If your troubles continue:
Hold down the option key in Finder and select the Go menu, then Library folder
(the User/Library folder is now invisible in 10.7, to turn on/off invisible items use the free Tinkertool if necessary)
http://bresink.de/osx/TinkerTool.html
When the Library Folder opens, find the /Library/Preferences folder and look for a
com.apple.Preview.plist
there will be two of them, move the one you can move to the Desktop and reboot the computer, the open Preview and set your preferences again, the file gets automatically rebuilt from the one that can't be deleted.
Once your fine, trash the desktop version.
If your troubles continue:
Backup your data off the machine to a external drive (not TimeMachine) and disconnect.
Then hold command r keys to boot into Lion Recovery and reinstall Lion from Apple's servers.
Reboot, update and all should be well.
If your troubles STILL continue, then there is a problem in your User account.
Create a new user and log into it, see if your problem continues and likely not, so transfer data via the Shared folder on the root level of your hard drive
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Maybe try it this way this is what I did with mine because I did not migrate and didn't know about that either.
Photos application for Mac Instructions that might help!
On your iPad,iPhone keep the iCloud on in settings for Photos.
if you have not opened the New Photos application yet to have it transfer your photos from iPhoto let it Transfer the Pictures.
once you have all the pictures from iPhoto to Photos then in Photos go to Preferences
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Then in Photos go up to View and press show sidebar because with that view you can move your pictures easier to albums snd delete or move any pictures or make new albums
For Duplicates if you have a big pile in a row and I mean not like every other picture of the same pictures on the keyboard Hold down the shift button. or the other way is to Hold down the Command buttom that is right by the space bar then on the trackpad or mouse click once on the picture you want to delete and do a bunch at a time then on the last picture of that pile either right click the picture and delete or go up to the edit button which is next to file on the top left and click delete in edit.
when you are all done with moving around your pictures or whatever go back to Preferences and turn on iCloud and make sure you have the optimize Mac Storage and then you are done! I hope this makes sense and works for you! here are the 2 pictures I'm talking about in settings. -
Preview App crashing, won't open - Yosemite OS
Hello,
I'm hoping that someone can help me. I've attached a video to explain my problem, but if you can't see the video - then please read below.
I'm running Mac OS 10.10.2 (Yosemite) - and ever since I installed some new fonts yesterday, my 'Preview' app will not open. Below is the crash report information.
I've tried installing a clean version of the OS (through cmd+R), still keeping my data, but this hasn't helped. I've tried deleting lots of different 'plist' files, and this hasn't worked either.
Video Link:
https://www.youtube.com/watch?v=ZAxczlEzVXQ&feature=youtu.be
Crash Report:
Process: Preview [1341]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 8.0 (859.7)
Build Info: Preview-859007000000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Preview [1341]
User ID: 501
Date/Time: 2015-02-27 10:51:17.617 +0000
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: 505088BF-BD32-AA49-BDE2-B25D59FA28FD
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderSet initWithObjects:count:]: attempt to insert nil object from objects[0]'
terminating with uncaught exception of type NSException
abort() called
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff96f5c66c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff96a8176e objc_exception_throw + 43
2 CoreFoundation 0x00007fff96e138bf -[__NSPlaceholderSet initWithObjects:count:] + 399
3 CoreFoundation 0x00007fff96e8fe7f +[NSSet setWithObject:] + 47
4 AnnotationKit 0x0000000106e1a8f9 -[AKAttributeController _updateStateOnSenderFromSelf:] + 393
5 AnnotationKit 0x0000000106e199ff -[AKAttributeController _updateStateOnSender:] + 135
6 AnnotationKit 0x0000000106e16381 -[AKAttributeController validateAttributeSender:] + 176
7 AnnotationKit 0x0000000106e1b0b1 -[AKActionController validateSender:] + 206
8 AnnotationKit 0x0000000106ddbc77 -[AKTextAttributesViewController validateUserInterfaceItems] + 116
9 AnnotationKit 0x0000000106e5b8de -[AKToolbarViewController_Mac revalidateItems] + 411
10 AnnotationKit 0x0000000106e18737 -[AKAttributeController _syncAttributesFromSelectedAnnotationsToUI] + 82
11 AnnotationKit 0x0000000106e16435 -[AKAttributeController setModelControllerToObserveForSelections:] + 143
12 AnnotationKit 0x0000000106dea168 -[AKController observeValueForKeyPath:ofObject:change:context:] + 887
13 Foundation 0x00007fff90842a03 NSKeyValueNotifyObserver + 382
14 Foundation 0x00007fff90841bd8 NSKeyValueDidChange + 463
15 Foundation 0x00007fff9084673d -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
16 Preview 0x0000000106b67baa Preview + 109482
17 Preview 0x0000000106b61a97 Preview + 84631
18 Preview 0x0000000106b58bd9 Preview + 48089
19 AppKit 0x00007fff8bbdee07 -[NSWindowController _windowDidLoad] + 586
20 AppKit 0x00007fff8bbc5e12 -[NSWindowController window] + 110
21 Preview 0x0000000106b56bf6 Preview + 39926
22 AppKit 0x00007fff8bbc6f91 -[NSWindowController showWindow:] + 36
23 Preview 0x0000000106b5807a Preview + 45178
24 Foundation 0x00007fff9086ad3c -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 954
25 Foundation 0x00007fff9086a840 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131
26 Preview 0x0000000106b57fa3 Preview + 44963
27 Preview 0x0000000106b56da0 Preview + 40352
28 Preview 0x0000000106c4b77d Preview + 1042301
29 libdispatch.dylib 0x00007fff95e65323 _dispatch_call_block_and_release + 12
30 libdispatch.dylib 0x00007fff95e60c13 _dispatch_client_callout + 8
31 libdispatch.dylib 0x00007fff95e6ccbf _dispatch_main_queue_callback_4CF + 861
32 CoreFoundation 0x00007fff96eafc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
33 CoreFoundation 0x00007fff96e6c30f __CFRunLoopRun + 2159
34 CoreFoundation 0x00007fff96e6b858 CFRunLoopRunSpecific + 296
35 HIToolbox 0x00007fff8cbaaaef RunCurrentEventLoopInMode + 235
36 HIToolbox 0x00007fff8cbaa76e ReceiveNextEventCommon + 179
37 HIToolbox 0x00007fff8cbaa6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
38 AppKit 0x00007fff8b99cf81 _DPSNextEvent + 964
39 AppKit 0x00007fff8b99c730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
40 AppKit 0x00007fff8b990593 -[NSApplication run] + 594
41 AppKit 0x00007fff8b97ba14 NSApplicationMain + 1832
42 libdyld.dylib 0x00007fff95bd85c9 start + 1
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff90e34286 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff92967b53 abort + 129
2 libc++abi.dylib 0x00007fff8d74fa21 abort_message + 257
3 libc++abi.dylib 0x00007fff8d7779d1 default_terminate_handler() + 267
4 libobjc.A.dylib 0x00007fff96a857d6 _objc_terminate() + 103
5 libc++abi.dylib 0x00007fff8d7750a1 std::__terminate(void (*)()) + 8
6 libc++abi.dylib 0x00007fff8d775113 std::terminate() + 51
7 libobjc.A.dylib 0x00007fff96a855ff objc_terminate + 9
8 libdispatch.dylib 0x00007fff95e60c27 _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff95e6ccbf _dispatch_main_queue_callback_4CF + 861
10 com.apple.CoreFoundation 0x00007fff96eafc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
11 com.apple.CoreFoundation 0x00007fff96e6c30f __CFRunLoopRun + 2159
12 com.apple.CoreFoundation 0x00007fff96e6b858 CFRunLoopRunSpecific + 296
13 com.apple.HIToolbox 0x00007fff8cbaaaef RunCurrentEventLoopInMode + 235
14 com.apple.HIToolbox 0x00007fff8cbaa76e ReceiveNextEventCommon + 179
15 com.apple.HIToolbox 0x00007fff8cbaa6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
16 com.apple.AppKit 0x00007fff8b99cf81 _DPSNextEvent + 964
17 com.apple.AppKit 0x00007fff8b99c730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
18 com.apple.AppKit 0x00007fff8b990593 -[NSApplication run] + 594
19 com.apple.AppKit 0x00007fff8b97ba14 NSApplicationMain + 1832
20 libdyld.dylib 0x00007fff95bd85c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff90e35232 kevent64 + 10
1 libdispatch.dylib 0x00007fff95e63a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 7:: Dispatch queue: AK_buildFontFamilyMenuOperationQueue :: NSOperation 0x60000024e160 (QOS: USER_INITIATED)
0 libsystem_platform.dylib 0x00007fff8b33c3ca _platform_memmove$VARIANT$Nehalem + 138
1 com.apple.CoreFoundation 0x00007fff96e7120e CFDataGetBytes + 142
2 libFontRegistry.dylib 0x00007fff8c4c5975 TCFVMFlattenContext::TCFVMFlattenContext(void const*) + 219
3 libFontRegistry.dylib 0x00007fff8c4e54f6 TGlobalFontRegistrySandboxedImp::CopyPropertiesForFontsMatchingRequest(__CFDict ionary const*, __CFSet const*, TFontQueryOptions const&) const + 50
4 libFontRegistry.dylib 0x00007fff8c4c7c8c XTCopyFontsWithProperties + 161
5 com.apple.CoreText 0x00007fff920e15a1 TDescriptorSource::CopyDescriptorsForRequest(__CFDictionary const*, __CFSet const*, CFComparisonResult (*)(void const*, void const*, void*), void*, unsigned long, TCFRef<__CFArray const*>*) const + 867
6 com.apple.CoreText 0x00007fff9208ecba TDescriptorSource::CopyDescriptorForRequest(__CFDictionary const*, __CFSet const*, CFComparisonResult (*)(void const*, void const*, void*), void*, unsigned long) const + 138
7 com.apple.CoreText 0x00007fff92063458 TDescriptor::CreateMatchingDescriptorInternal(__CFSet const*, bool) const + 600
8 com.apple.CoreText 0x00007fff920630ec TDescriptor::InitBaseFont(bool) + 38
9 com.apple.CoreText 0x00007fff920c31e2 CTFontDescriptorsCopyAttributesInternal(__CFArray const*, __CFSet const*, unsigned int, bool) + 466
10 com.apple.CoreText 0x00007fff920c2ff2 CTFontDescriptorsCopyAttribute + 70
11 com.apple.CoreText 0x00007fff920d54de TCollection::CopyFontAttribute(__CFString const*, unsigned int) const + 40
12 com.apple.AnnotationKit 0x0000000106dde0f4 __54-[AKTextAttributesViewController _buildFontFamilyMenu]_block_invoke + 135
13 com.apple.Foundation 0x00007fff909760d8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
14 com.apple.Foundation 0x00007fff90862695 -[NSBlockOperation main] + 97
15 com.apple.Foundation 0x00007fff9084132c -[__NSOperationInternal _start:] + 653
16 com.apple.Foundation 0x00007fff90840f33 __NSOQSchedule_f + 184
17 libdispatch.dylib 0x00007fff95e60c13 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff95e64365 _dispatch_queue_drain + 1100
19 libdispatch.dylib 0x00007fff95e65ecc _dispatch_queue_invoke + 202
20 libdispatch.dylib 0x00007fff95e636b7 _dispatch_root_queue_drain + 463
21 libdispatch.dylib 0x00007fff95e71fe4 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff913c9637 _pthread_wqthread + 729
23 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff90e3494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff913c740d start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff90e2f4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff90e2e64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff96e6cb34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff96e6bffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff96e6b858 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8bb0033b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff913c9268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff913c91e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff913c741d thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff590b0de8 rdx: 0x0000000000000000
rdi: 0x000000000000130f rsi: 0x0000000000000006 rbp: 0x00007fff590b0e10 rsp: 0x00007fff590b0de8
r8: 0x0000000000000000 r9: 0x00007fff92991d70 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff590b0f70 r13: 0x00007fff590b1450 r14: 0x00007fff7a148300 r15: 0x00007fff590b0e50
rip: 0x00007fff90e34286 rfl: 0x0000000000000206 cr2: 0x00007fff7a554fd8
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x106b4d000 - 0x106d0ffef com.apple.Preview (8.0 - 859.7) <487D571B-251B-39C4-8437-6313EB83D12C> /Applications/Preview.app/Contents/MacOS/Preview
0x106dbc000 - 0x106ea5fff com.apple.AnnotationKit (1.0 - 51.11) <9A9791EE-69B9-37B6-A34A-018CE49B248B> /System/Library/PrivateFrameworks/AnnotationKit.framework/Versions/A/Annotation Kit
0x106f3e000 - 0x107382ff7 com.apple.SceneKit (5.0 - 260.7.1) <61A4433D-A28A-37FF-BF20-1D69EDE78AF8> /System/Library/Frameworks/SceneKit.framework/Versions/A/SceneKit
0x107628000 - 0x1076a8ff3 com.apple.CoreHandwriting (96 - 1.2) <C016F95E-B454-39D0-A6D5-A99F46D908C0> /System/Library/PrivateFrameworks/CoreHandwriting.framework/Versions/A/CoreHand writing
0x10a3e2000 - 0x10a3e2ff5 +cl_kernels (???) <D417D753-3A9F-43FD-9EDC-120011E1996C> cl_kernels
0x10b83a000 - 0x10b920fef unorm8_bgra.dylib (2.4.5) <9423FFD4-6EF3-31BF-9DE9-6D55BA76D59E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x10ba7c000 - 0x10ba7cfef +cl_kernels (???) <C0CD4632-55FB-450C-8A5F-7C2930DAB8CD> cl_kernels
0x10d0ae000 - 0x10d0b4ff7 com.apple.BookKit (1.1 - 255) <501D110F-42F7-390F-A070-54F557F3C006> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
0x10d0c4000 - 0x10d0c8ff3 libFontRegistryUI.dylib (134) <9C55337C-4D65-34C8-9BB9-90399B420A6F> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x10d492000 - 0x10d4affff libJapaneseConverter.dylib (64) <CEED8CE6-C293-3F81-954D-B710E9FE2A77> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x10d4b4000 - 0x10d4c6fff libTraditionalChineseConverter.dylib (64) <B84CD8F5-FF84-3B31-A166-59A7EF32B27A> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x10d4ca000 - 0x10d4ecff7 libKoreanConverter.dylib (64) <AF2D2A08-727C-35D0-9A49-2752D735861B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x10d4f0000 - 0x10d4fffff libSimplifiedChineseConverter.dylib (64) <DB9D8A0C-362A-3F3D-9175-4BB372B4C58C> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x7fff6ed1a000 - 0x7fff6ed50837 dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
0x7fff88e9b000 - 0x7fff88eacff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff88ead000 - 0x7fff88eaefff libSystem.B.dylib (1213) <90B107BC-FF74-32CC-B1CF-4E02F544D957> /usr/lib/libSystem.B.dylib
0x7fff88eaf000 - 0x7fff88ec2ff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff88eca000 - 0x7fff891fdfff libmecabra.dylib (666.2) <F757CABA-3EDB-3ABA-A378-A7C574EA233B> /usr/lib/libmecabra.dylib
0x7fff8920b000 - 0x7fff8940eff3 com.apple.CFNetwork (720.2.4 - 720.2.4) <E550C671-930F-3B12-8798-23898473E179> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff89452000 - 0x7fff8948bfff com.apple.AirPlaySupport (2.0 - 215.15) <C36CC8AF-27CC-3B18-9C3C-3F845B35FDEC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport
0x7fff89498000 - 0x7fff8949ffff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/Networ kStatistics
0x7fff894a0000 - 0x7fff895e4ff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff896fe000 - 0x7fff8970aff7 com.apple.OpenDirectory (10.10 - 187) <8B98ECCB-7EFA-3A58-BD2B-A0835D869B1A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8970b000 - 0x7fff897fdff7 libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib
0x7fff89831000 - 0x7fff89842ff7 libsystem_coretls.dylib (35.1.2) <BC691CD1-17B6-39A5-BD02-AF973695FD1D> /usr/lib/system/libsystem_coretls.dylib
0x7fff89c77000 - 0x7fff89c93ff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
0x7fff89ca8000 - 0x7fff8a013fff com.apple.VideoToolbox (1.0 - 1562.107) <2EAFB008-7F19-34C2-A5A6-43B4CD35FEF3> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8a014000 - 0x7fff8a016ff7 com.apple.securityhi (9.0 - 55006) <1F40ECF1-6AEF-3E64-9DAD-ADC646CCEA98> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8a1c7000 - 0x7fff8a1f9ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff8a1fa000 - 0x7fff8a232ffb libsystem_network.dylib (411.1) <2EC3A005-473F-3C36-A665-F88B5BACC7F0> /usr/lib/system/libsystem_network.dylib
0x7fff8a24b000 - 0x7fff8a256fff libGL.dylib (11.1.1) <1F0EB9FB-4B0F-349B-80DD-93FD3F45B9C7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8a356000 - 0x7fff8a3bdff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8a656000 - 0x7fff8a6c5fff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8a6c6000 - 0x7fff8a706ff7 com.apple.CloudDocs (1.0 - 280.6) <C1179CEF-E058-3E16-BF90-C059FE7CDE77> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs
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0x7fff95c87000 - 0x7fff95d1cff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /SDear Jack:
I can't read your report, but I had a similar problem that might help you. By now, you must have fixed things, but I came upon your question when searching for info and your problem helped me.
You mentioned that you changed some typefaces, installed some.
If you can restore your system font folder to its original condition, with only those typefaces inside, that may help.
I HATE apple dfonts because they cause problems with my publishing output. I like to get rid of them and replace them with postscript helvetica and neue. I realized I had done that earlier this week when I read your message. I kept an original folder for those fonts, and after replacing them, Preview worked again.
How I wish apple would just get rid of their proprietary fonts and use professional fonts that cause no font conflicts and can be printed in indesign and quark, etc.
I had left the helvetica screen interface file intact, but that was not enough. Helvetica d font and HelNeue d font have to be there.
I do use font managers, but there are still times when apple fonts cause problems. -
My "preview" keeps crashing every time i open a file.
my "preview" keeps crashing every time i open a file. what can i do? im on snow leopard and havent done anything different.
does anyone have a solution?https://discussions.apple.com/message/22035269#22035269
-
Preview keeps crashing when printing
Hi,
for some reason my preview keeps crashing when i try to print from it. I usually have to let it crash once, then reopen what i was trying to print and it will work. Please help!
Process: Preview [305]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 5.5.3 (719.31)
Build Info: Preview-719031000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [166]
PlugIn Path: /Library/Printers/KONICAMINOLTA/C650/PDEs/pde.framework/Versions/A/pde
PlugIn Identifier: jp.konicaminolta.fw.C650.Core
PlugIn Version: 3.7.3 (3.7.3)
Date/Time: 2013-07-24 08:49:04.286 -0700
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Sleep/Wake UUID: CD7F9FA4-F610-4AC9-B5DF-D57AFCFCEA33
Interval Since Last Report: 156678 sec
Crashes Since Last Report: 20
Per-App Interval Since Last Report: 1083427 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 75E7835C-B705-4EAA-A164-82C1B3CAF633
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010acc5000-000000010aeab000 [ 1944K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview
Application Specific Information:
objc[305]: garbage collection is OFF
Performing @selector(printAllContainers:) from sender NSMenuItem 0x7fef1a82c3a0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.print.framework.PrintCore 0x00007fff9298bd5f OpaquePMPrintSession::PJCValidPrintSessionKey(OpaquePMPrintSession*) + 31
1 com.apple.print.framework.PrintCore 0x00007fff929a0a47 PMSessionGetDataFromSession + 30
2 jp.konicaminolta.fw.C650.Core 0x0000000113848aeb GetPPDReference + 49
3 jp.konicaminolta.fw.C650.Core 0x0000000113846cc4 UpdateSupportPageSize + 101
4 jp.konicaminolta.fw.C650.Core 0x00000001138417b5 -[KMPluginA23A66B9_510C_4D85_8184_85C81FF8D3A5 updateDestinationSheet:] + 28
5 com.apple.Foundation 0x00007fff943e8d0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
6 com.apple.CoreFoundation 0x00007fff8ae167ba _CFXNotificationPost + 2634
7 com.apple.Foundation 0x00007fff943d4fc3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
8 com.apple.print.framework.Print.Private 0x0000000111080d55 0x11106b000 + 89429
9 com.apple.print.framework.Print.Private 0x00000001110820f1 0x11106b000 + 94449
10 com.apple.print.framework.Print.Private 0x0000000111076625 0x11106b000 + 46629
11 com.apple.print.PrintingCocoaPDEs 0x0000000113be8717 0x113be1000 + 30487
12 com.apple.print.PrintingCocoaPDEs 0x0000000113beac71 0x113be1000 + 40049
13 com.apple.print.PrintingCocoaPDEs 0x0000000113be627f 0x113be1000 + 21119
14 com.apple.print.framework.Print.Private 0x000000011106cca9 0x11106b000 + 7337
15 com.apple.print.framework.Print.Private 0x0000000111071ee4 0x11106b000 + 28388
16 com.apple.print.framework.Print.Private 0x00000001110730cd 0x11106b000 + 32973
17 com.apple.print.framework.Print.Private 0x0000000111075c69 0x11106b000 + 44137
18 com.apple.print.framework.Print.Private 0x0000000111089abb 0x11106b000 + 125627
19 com.apple.print.framework.Print.Private 0x000000011108a268 0x11106b000 + 127592
20 com.apple.AppKit 0x00007fff937eaf73 -[NSWindowController _windowDidLoad] + 566
21 com.apple.AppKit 0x00007fff937e2635 -[NSWindowController window] + 109
22 com.apple.AppKit 0x00007fff93afa3a5 -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 606
23 com.apple.AppKit 0x00007fff93af6d45 -[NSConcretePrintOperation runOperationModalForWindow:delegate:didRunSelector:contextInfo:] + 477
24 com.apple.CoreFoundation 0x00007fff8ae5d70d -[NSObject performSelector:withObject:] + 61
25 com.apple.AppKit 0x00007fff936f18ca -[NSApplication sendAction:to:from:] + 139
26 com.apple.AppKit 0x00007fff937de7ff -[NSMenuItem _corePerformAction] + 399
27 com.apple.AppKit 0x00007fff937de536 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 125
28 com.apple.AppKit 0x00007fff9375c0d4 -[NSMenu performKeyEquivalent:] + 281
29 com.apple.AppKit 0x00007fff9375ad25 -[NSApplication _handleKeyEquivalent:] + 526
30 com.apple.AppKit 0x00007fff93653e86 -[NSApplication sendEvent:] + 4282
31 com.apple.Preview 0x000000010acc836c 0x10acc5000 + 13164
32 com.apple.AppKit 0x00007fff935eaa0e -[NSApplication run] + 555
33 com.apple.AppKit 0x00007fff93866eac NSApplicationMain + 867
34 com.apple.Preview 0x000000010acc6e14 0x10acc5000 + 7700
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8c1047e6 kevent + 10
1 libdispatch.dylib 0x00007fff935da786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff935d9316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8c104192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8d177594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8d178b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8c104192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8d177594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8d178b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8c104192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8d177594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8d178b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x40099374bc6a7f00 rbx: 0x00007fef1aaa7e00 rcx: 0x00000000000f659d rdx: 0x00007fff6a8c2ae8
rdi: 0x00007fef1aaa7e00 rsi: 0x00000001138be960 rbp: 0x00007fff6a8c2aa0 rsp: 0x00007fff6a8c2a90
r8: 0x00007fef1aa0c0e0 r9: 0x00007fef1aa0c0e0 r10: 0x0000000000000081 r11: 0x0000000113841799
r12: 0x00007fff6a8c2b60 r13: 0x000000000010290a r14: 0x00007fef1aaa7e01 r15: 0x00007fff6a8c2ae8
rip: 0x00007fff9298bd5f rfl: 0x0000000000010202 cr2: 0x00007fef1b20b000
Logical CPU: 2
Binary Images:
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0x7fff92a91000 - 0x7fff92abaff7 com.apple.framework.Apple80211 (7.4.1 - 741.1) <F60DA830-84ED-3473-8DE8-611A9D9B56FF> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff92abb000 - 0x7fff92acdff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
0x7fff92ace000 - 0x7fff92b44ff7 libc++.1.dylib (28.4.0 - compatibility 1.0.0) <A24FC3DA-4FFA-3DD2-9DCC-2B8D1B3BF97C> /usr/lib/libc++.1.dylib
0x7fff92e99000 - 0x7fff92e9bfff com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff92e9c000 - 0x7fff92f9dfff com.apple.QuickLookUIFramework (3.2 - 500.18) <56A13D40-9A61-3B98-85ED-B1C7075A88FB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff92f9e000 - 0x7fff92fa1ff7 com.apple.securityhi (4.0 - 1) <37DF1BF8-ACE0-3C4A-81AA-BBA9744EB0A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff92fef000 - 0x7fff930dbff7 com.apple.backup.framework (1.3.5 - 1.3.5) <B25104A3-1CE5-36CA-8F26-0A2DE3F95F70> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff9318e000 - 0x7fff93199ff7 com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff9319a000 - 0x7fff931befff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff931c2000 - 0x7fff932cefef libcrypto.0.9.8.dylib (49.0.0 - compatibility 0.9.8) <C24B1416-99E4-3DF5-B51B-E6FCE8F690A4> /usr/lib/libcrypto.0.9.8.dylib
0x7fff932cf000 - 0x7fff93345fff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff93346000 - 0x7fff933a1ff7 com.apple.opencl (2.0.19 - 2.0.19) <B05BF605-73B8-328F-A228-6FA59E1FC73A> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff933a2000 - 0x7fff933a2fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff933a3000 - 0x7fff933a8fff libGIF.dylib (??? - ???) <58A4492D-AAE7-3B8F-8B06-62867471A3EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff933a9000 - 0x7fff9345ffff com.apple.PDFKit (2.7.7 - 2.7.7) <96C0C88B-F049-39F1-92A5-180F1C2EE6EB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff93460000 - 0x7fff934acff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff934ad000 - 0x7fff934dafff com.apple.quartzfilters (1.7.0 - 1.7.0) <CE1EDD58-7273-38F9-AD33-871A8BA7ABF3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff934db000 - 0x7fff93551fff com.apple.ISSupport (1.9.8 - 56) <2BEEF162-893F-356C-BD4E-8668F044A917> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff93552000 - 0x7fff9355efff com.apple.DirectoryService.Framework (10.7 - 146) <65C78AE3-89B8-3372-8359-31FD520781D5> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff9356b000 - 0x7fff935d6ff7 com.apple.framework.IOKit (2.0 - ???) <FE838BB6-D42E-3291-A1A0-6F53FC970261> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff935d7000 - 0x7fff935e5fff libdispatch.dylib (187.10.0 - compatibility 1.0.0) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff935e6000 - 0x7fff941ecfff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff941ed000 - 0x7fff94209fff com.apple.ScriptingBridge (1.2.1 - ???) <A4162BA5-2432-3BF3-8EBC-47AEF2BDD8DA> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x7fff9420a000 - 0x7fff94258fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff94259000 - 0x7fff94264ff7 com.apple.DisplayServicesFW (2.5.4 - 323.3) <5E7F7A88-9313-3C31-87BD-80F3361DA338> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff94265000 - 0x7fff94343fff com.apple.DiscRecording (6.0.4 - 6040.4.1) <E6D5835F-EE3C-3814-A2EE-6962B5570EF1> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff9436e000 - 0x7fff94384fff libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff943d2000 - 0x7fff946ebfff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff946ec000 - 0x7fff946f0fff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <35D606B1-7AD9-38E3-A2A9-E92B904BDDE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff946f1000 - 0x7fff94792fff com.apple.LaunchServices (480.40 - 480.40) <C936A07F-0CF8-3F8E-BDB3-76AA7611B4CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff94793000 - 0x7fff947a1ff7 libkxld.dylib (??? - ???) <01161870-E3B3-3F87-BA4A-0AA7A081F409> /usr/lib/system/libkxld.dylib
0x7fff947a2000 - 0x7fff947e2ff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <7D2E5016-A960-3ADE-B042-F74063E79550> /usr/lib/libcups.2.dylib
0x7fff947e3000 - 0x7fff94896ff7 com.apple.CoreText (220.22.0 - ???) <A7A1096F-A211-3775-BA33-08FE98D27F08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff94897000 - 0x7fff948b6fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff948b7000 - 0x7fff94927fff com.apple.datadetectorscore (3.0 - 179.4) <9C01D16F-75A9-3BDD-B91A-F0F32261A2E7> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff94928000 - 0x7fff94928fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff9492e000 - 0x7fff94934fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff94935000 - 0x7fff94988fff com.apple.AppleVAFramework (5.0.16 - 5.0.16) <6F9A4BCE-8B99-3144-BCF7-B4299B27F6E9> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff94989000 - 0x7fff949befff com.apple.securityinterface (5.0 - 55022.6) <4D6DAF8F-7873-3992-A6D6-478C7664FA39> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff949c1000 - 0x7fff949d6fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff949d7000 - 0x7fff949e4fff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <72C53E7B-C222-3BE5-9984-FDC328CC4846> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff949e5000 - 0x7fff94e18ff7 com.apple.VideoToolbox (1.0 - 705.94) <72AD524C-0616-3C69-BA1F-8D444F97F5A2> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x7fff94e19000 - 0x7fff94f20fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
0x7fff94f21000 - 0x7fff94f24fff com.apple.AppleSystemInfo (1.0 - 1) <111B6F69-3FBD-3860-BCF8-1DF02D9BED28> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff94f25000 - 0x7fff94f39ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff94f3a000 - 0x7fff94f44ff7 liblaunch.dylib (392.39.0 - compatibility 1.0.0) <8C235D13-2928-30E5-9E12-2CC3D6324AE2> /usr/lib/system/liblaunch.dylib
0x7fff94f45000 - 0x7fff94f4cfff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff94f4d000 - 0x7fff94f8ffff com.apple.corelocation (330.12 - 330.12) <CFDF7694-382A-30A8-8347-505BA0CAF312> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff95023000 - 0x7fff95074ff7 com.apple.CoreMediaIO (216.0 - 3199.8) <4D3FE512-E943-34E3-A7A5-2EC2E3854E28> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff95075000 - 0x7fff95172ff7 com.apple.avfoundation (2.0 - 180.50) <A2EAE4E6-4DBA-3AAB-A387-7E72B93B6DA9> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff9531c000 - 0x7fff9536eff7 libGLU.dylib (??? - ???) <DB906997-0F70-3469-BA0E-2F1DDBEAD8D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff9536f000 - 0x7fff9537dfff com.apple.HelpData (2.1.2 - 72.2) <363E36C5-F7C0-34A6-83D3-97C8FB6511F0> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff9537e000 - 0x7fff95398fff com.apple.CoreMediaAuthoring (2.0 - 891) <C7A92C52-AD9F-3CF1-86D5-C0714118935C> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff95399000 - 0x7fff953d4fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x7fff95414000 - 0x7fff95470ff7 com.apple.HIServices (1.21 - ???) <B012EE97-D1CD-3F4B-812D-9AC7E6852FE6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff95471000 - 0x7fff9569bfe7 com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff95711000 - 0x7fff957abff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff957ac000 - 0x7fff95b56fe7 com.apple.MediaToolbox (1.0 - 705.94) <0719E69C-3275-3BD9-AD04-27DBADEB6E03> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 17
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 659
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=204.6M resident=200.2M(98%) swapped_out_or_unallocated=4472K(2%)
Writable regions: Total=154.4M written=27.3M(18%) resident=82.9M(54%) swapped_out=0K(0%) unallocated=71.6M(46%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 3816K
CG image 816K
CG raster data 844K
CG shared images 4432K
CoreAnimation 260K
CoreGraphics 16K
CoreImage 8K
CoreServices 2280K
IOKit 332K
MALLOC 119.7M
MALLOC guard page 80K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 44K
OpenCL 52K
OpenGL GLSL 1024K
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 17.0M
__CI_BITMAP 80K
__DATA 18.8M
__IMAGE 528K
__LINKEDIT 50.6M
__TEXT 154.0M
__UNICODE 544K
mapped file 46.8M
shared memory 1408K
=========== =======
TOTAL 489.2M
Model: iMac12,1, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: FreeAgentDesktop, 0x0bc2 (Seagate LLC), 0x3000, 0xfa130000 / 6
USB Device: Graphics Tablet, 0x172f, 0x0037, 0xfa120000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
My preview keeps crashing and this is the message that it tells me. What does it mean?
Process: Preview [9244]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 7.0 (826.4)
Build Info: Preview-826004000000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [142]
Responsible: Preview [9244]
User ID: 501
Date/Time: 2014-07-22 16:30:24.841 -0400
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: FE391FE3-CC6B-5FD4-CAA8-D3FA17BEDAF6
Sleep/Wake UUID: 1DDB28FF-5292-4C9E-909C-0392EC1D9338
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSOutlineView', reason: 'NSOutlineView error removing child indexes <NSIndexSet: 0x60800102c720>[number of indexes: 1 (in 1 ranges), indexes: (4)] in parent 0x0 (which has 3 children).'
terminating with uncaught exception of type NSException
abort() called
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff9840e25c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff98d59e75 objc_exception_throw + 43
2 AppKit 0x00007fff8c8e2738 -[NSOutlineView _validateParentRowEntry:reason:indexes:] + 0
3 AppKit 0x00007fff8c8e2bb1 -[NSOutlineView _removeItemsAtIndexes:inParentRowEntry:withAnimation:] + 97
4 AppKit 0x00007fff8c8e4752 -[NSOutlineView removeItemsAtIndexes:inParent:withAnimation:] + 249
5 Preview 0x000000010b8d57de Preview + 600030
6 Preview 0x000000010b8d5532 Preview + 599346
7 libdispatch.dylib 0x00007fff8e00b28d _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff8e013b66 _dispatch_barrier_sync_f_slow_invoke + 46
9 libdispatch.dylib 0x00007fff8e00b28d _dispatch_client_callout + 8
10 libdispatch.dylib 0x00007fff8e012ef0 _dispatch_main_queue_callback_4CF + 333
11 CoreFoundation 0x00007fff983754f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
12 CoreFoundation 0x00007fff98330714 __CFRunLoopRun + 1636
13 CoreFoundation 0x00007fff9832fe75 CFRunLoopRunSpecific + 309
14 HIToolbox 0x00007fff95613a0d RunCurrentEventLoopInMode + 226
15 HIToolbox 0x00007fff956137b7 ReceiveNextEventCommon + 479
16 HIToolbox 0x00007fff956135bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
17 AppKit 0x00007fff8c31824e _DPSNextEvent + 1434
18 AppKit 0x00007fff8c31789b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
19 AppKit 0x00007fff8c30b99c -[NSApplication run] + 553
20 AppKit 0x00007fff8c2f6783 NSApplicationMain + 940
21 libdyld.dylib 0x00007fff8f9af5fd start + 1
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff986ae866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff94ce535c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff938a5b1a abort + 125
3 libc++abi.dylib 0x00007fff8f928f31 abort_message + 257
4 libc++abi.dylib 0x00007fff8f94e952 default_terminate_handler() + 264
5 libobjc.A.dylib 0x00007fff98d5a30d _objc_terminate() + 103
6 libc++abi.dylib 0x00007fff8f94c1d1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8f94c246 std::terminate() + 54
8 libobjc.A.dylib 0x00007fff98d5a0b0 objc_terminate + 9
9 libdispatch.dylib 0x00007fff8e00b2a1 _dispatch_client_callout + 28
10 libdispatch.dylib 0x00007fff8e013b66 _dispatch_barrier_sync_f_slow_invoke + 46
11 libdispatch.dylib 0x00007fff8e00b28d _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff8e012ef0 _dispatch_main_queue_callback_4CF + 333
13 com.apple.CoreFoundation 0x00007fff983754f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
14 com.apple.CoreFoundation 0x00007fff98330714 __CFRunLoopRun + 1636
15 com.apple.CoreFoundation 0x00007fff9832fe75 CFRunLoopRunSpecific + 309
16 com.apple.HIToolbox 0x00007fff95613a0d RunCurrentEventLoopInMode + 226
17 com.apple.HIToolbox 0x00007fff956137b7 ReceiveNextEventCommon + 479
18 com.apple.HIToolbox 0x00007fff956135bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
19 com.apple.AppKit 0x00007fff8c31824e _DPSNextEvent + 1434
20 com.apple.AppKit 0x00007fff8c31789b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
21 com.apple.AppKit 0x00007fff8c30b99c -[NSApplication run] + 553
22 com.apple.AppKit 0x00007fff8c2f6783 NSApplicationMain + 940
23 libdyld.dylib 0x00007fff8f9af5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff986af662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8e00d421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8e00d136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff986ae716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff94ce6c77 _pthread_cond_wait + 787
2 com.apple.CoreVideo 0x00007fff8ba15464 CVDisplayLink::waitUntil(unsigned long long) + 244
3 com.apple.CoreVideo 0x00007fff8ba14998 CVDisplayLink::runIOThread() + 496
4 com.apple.CoreVideo 0x00007fff8ba1478f startIOThread(void*) + 147
5 libsystem_pthread.dylib 0x00007fff94ce4899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff94ce472a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff94ce8fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff986aaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff986a9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff98330f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff98330539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff9832fe75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8c4b805e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff94ce4899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff94ce472a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff94ce8fc9 thread_start + 13
Thread 6:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff986aaa56 semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x00007fff93845451 _os_semaphore_wait + 16
2 libdispatch.dylib 0x00007fff8e011982 _dispatch_barrier_sync_f_slow + 310
3 com.apple.Preview 0x000000010b8caeff 0x10b843000 + 556799
4 libdispatch.dylib 0x00007fff8e00e1bb _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x00007fff8e00b28d _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff8e00d082 _dispatch_root_queue_drain + 326
7 libdispatch.dylib 0x00007fff8e00e177 _dispatch_worker_thread2 + 40
8 libsystem_pthread.dylib 0x00007fff94ce5ef8 _pthread_wqthread + 314
9 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff986aee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff94ce5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff94ce8fb9 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff986aea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff938c4dc0 nanosleep + 200
2 com.apple.Foundation 0x00007fff93a5966d +[NSThread sleepForTimeInterval:] + 156
3 com.apple.PDFKit 0x00007fff8b7b0efb -[PDFDisplayView periodicFlushRoutine:] + 94
4 com.apple.Foundation 0x00007fff93a2f76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x00007fff94ce4899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff94ce472a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff94ce8fc9 thread_start + 13
Thread 13:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff986aea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff938c4dc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff938c4cb2 usleep + 54
3 com.apple.AppKit 0x00007fff8c57c17d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x00007fff93a2f76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x00007fff94ce4899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff94ce472a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff94ce8fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7cd1a310 rcx: 0x00007fff543bae68 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff543bae90 rsp: 0x00007fff543bae68
r8: 0x6e6f697470656378 r9: 0x00007fff938cd8d0 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff543baff0 r13: 0x00007fff543bb500 r14: 0x0000000000000006 r15: 0x00007fff543baed0
rip: 0x00007fff986ae866 rfl: 0x0000000000000206 cr2: 0x00007fff938a5a9d
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x10b843000 - 0x10ba26fef com.apple.Preview (7.0 - 826.4) <40BAB370-D0EA-399C-94E0-F67F8131AAC7> /Applications/Preview.app/Contents/MacOS/Preview
0x10bad5000 - 0x10bb00fff com.apple.MediaUI (1.1 - 27) <2482C4A0-6D72-3870-AEF1-31F6015F2719> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
0x10d437000 - 0x10d43fff3 libCGCMS.A.dylib (599.25.10.1) <9A4FAAD7-1C16-33F8-A615-1DCAB0546E31> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10d449000 - 0x10d471ffb libRIP.A.dylib (599.25.10.1) <623091DF-5769-3326-90EB-44EFC8087660> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10d481000 - 0x10d484ffa libCGXType.A.dylib (599.25.10.1) <9E609F91-BD17-3C51-A877-C80E7183A867> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x110781000 - 0x110787ff7 com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
0x112f58000 - 0x112f58ff6 +cl_kernels (???) <1FDE3583-B3CA-4A31-B378-77C50EB7DEA9> cl_kernels
0x112f5e000 - 0x112f5ffeb +cl_kernels (???) <99952F07-6279-4930-B635-D7E070703531> cl_kernels
0x112f68000 - 0x112f69ff9 +cl_kernels (???) <C006DA09-E1F2-4978-A152-0117FB878D58> cl_kernels
0x112f6b000 - 0x113051fef unorm8_bgra.dylib (2.3.58) <280D6FDD-8CA5-36EC-9EA1-D7DC09598E20> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x1130a3000 - 0x1130a3fe7 +cl_kernels (???) <AF337849-E12A-4228-9D8E-8D2ED1A5FE84> cl_kernels
0x1130a8000 - 0x1130a9fef +cl_kernels (???) <ED9C5FBD-4B0D-4A95-85AD-9AE2BEFDBF77> cl_kernels
0x1130ab000 - 0x113190fe7 unorm8_argb.dylib (2.3.58) <7B4A2580-C169-3ABC-8F62-B766914C59DD> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_argb.dylib
0x113258000 - 0x113259fe2 +cl_kernels (???) <122BAF18-5E4C-4610-84E7-91994EFC8742> cl_kernels
0x11325e000 - 0x11325ffee +cl_kernels (???) <58797DA3-E62E-4BAB-AF17-03E489A822B7> cl_kernels
0x113551000 - 0x113555ff7 libgermantok.dylib (14) <33B11365-E59E-38C1-952E-AFFFEFEE427F> /usr/lib/libgermantok.dylib
0x11383f000 - 0x113845ff7 libCGXCoreImage.A.dylib (599.25.10.1) <1AB1B2B2-55A9-3780-BCB9-1B3CE375D739> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
0x11385e000 - 0x11385efeb +cl_kernels (???) <BEC0D435-946E-4131-9B7A-0FAC3065AA50> cl_kernels
0x1149dc000 - 0x1149e0ffd libFontRegistryUI.dylib (127) <57DE4E73-B65B-3712-9815-81018E72501A> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x1149e7000 - 0x114b9affb libCMaps.A.dylib (599.25.10.1) <5825749F-7F3A-3798-807F-2E9E9BCADC52> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps .A.dylib
0x123400000000 - 0x123400435ff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (8.28.30 - 8.2.8) <0D167AD0-89B0-346A-9BC8-6C02B54E5681> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD5000GraphicsGLDriver
0x7fff6d207000 - 0x7fff6d23a817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff8b654000 - 0x7fff8b66afff com.apple.CoreMediaAuthoring (2.2 - 947) <F1886A05-1C29-3F88-88C0-4A1013530AD1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff8b66b000 - 0x7fff8b69aff9 com.apple.GSS (4.0 - 2.0) <44E914BE-B0D0-3E05-9451-CA9E539AFA52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8b76f000 - 0x7fff8b80aff7 com.apple.PDFKit (2.9.2 - 2.9.2) <0CDC6467-9227-3D98-B4D4-660796AE9F6B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff8b80b000 - 0x7fff8b834fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8b835000 - 0x7fff8b844ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8b84a000 - 0x7fff8ba02ffb libicucore.A.dylib (511.34) <616A65D6-3F20-3EAB-8CA8-273AD890261C> /usr/lib/libicucore.A.dylib
0x7fff8ba03000 - 0x7fff8ba07ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff8ba11000 - 0x7fff8ba12ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8ba13000 - 0x7fff8ba38ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8ba97000 - 0x7fff8ba97fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8baaf000 - 0x7fff8be86fef com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff8c1e8000 - 0x7fff8c236fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8c237000 - 0x7fff8c239fff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff8c249000 - 0x7fff8c24dfff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff8c24e000 - 0x7fff8c286ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8c2ea000 - 0x7fff8c2f2fff libsystem_dnssd.dylib (522.92.1) <17B03FFD-92C5-3282-9981-EBB28B456207> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8c2f3000 - 0x7fff8c2f3fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff8c2f4000 - 0x7fff8ce6aff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8ce9d000 - 0x7fff8cef0fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8cef1000 - 0x7fff8cefcfff libGPUSupportMercury.dylib (9.6.1) <A34D5C51-28E0-398A-881D-552B47D2DD3C> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
0x7fff8cefd000 - 0x7fff8cf02ff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8cf06000 - 0x7fff8d00cff7 com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8d00d000 - 0x7fff8d017fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff8d018000 - 0x7fff8d07bffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8d07c000 - 0x7fff8d1d0ff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8d230000 - 0x7fff8d237fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff8d2cb000 - 0x7fff8d2fffff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x7fff8d300000 - 0x7fff8d3f1ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8d3f2000 - 0x7fff8d4e0fff libJP2.dylib (1043) <C4031D64-6C57-3FB4-9D87-874D387381DB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff8d4e1000 - 0x7fff8d50bff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x7fff8d50e000 - 0x7fff8d517ff7 libcldcpuengine.dylib (2.3.58) <E3A84FEC-4060-39C2-A469-159A443D2B6D> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x7fff8d574000 - 0x7fff8d599ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8d59a000 - 0x7fff8d5adff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x7fff8d5ae000 - 0x7fff8d9e1ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8da09000 - 0x7fff8da0aff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x7fff8da35000 - 0x7fff8da39ff7 libGIF.dylib (1043) <AF0FE71A-27AB-31E0-8CEA-BC0BF2091FA8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8da3a000 - 0x7fff8da43fff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff8da44000 - 0x7fff8da89fff libcurl.4.dylib (78.94.1) <88F27F9B-052E-3375-938D-2603E90D8AD5> /usr/lib/libcurl.4.dylib
0x7fff8da8d000 - 0x7fff8da90fff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8db84000 - 0x7fff8dba8ff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8dba9000 - 0x7fff8dc2afff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8dc2b000 - 0x7fff8dd6cfff com.apple.QTKit (7.7.3 - 2826.19) <E634E6EC-2C7A-3F86-997B-CFC5D9F89E6B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff8ddac000 - 0x7fff8e009ffa com.apple.RawCamera.bundle (5.05 - 743) <362EA30F-3B5A-35C4-9455-339B0FDC89C6> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff8e00a000 - 0x7fff8e024fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff8e025000 - 0x7fff8e036ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff8e046000 - 0x7fff8e04fffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8e073000 - 0x7fff8e0c4fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8e0c5000 - 0x7fff8e138fff com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
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External MPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Everytime I tried to open Preview, it displayed a dialogue saying: "Mac OS X needs to repair your Library to run applications. Type your password to allow this." However, as I typed my password and clicked Repair button, Preview keeps crashing. I tried to look for its plist file in the Library but I did not see any. Please help me.
Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
Hey! My flash player keeps crashing whenever I open any kind of website with any flash contend.
Hey! My flash player keeps crashing whenever I open any kind of website with any flash contend. Videos won't load, moving advertisements, all that stuff. Its also not just Firefox, videos don't work in IE or Chrome. I'm completely updated on all the plugins as well. Thanks for any help you may have!
IE uses a different version of Flash (ActiveX version) than Firefox and Chrome use (the Plugin version). You might want to try the Adobe Flash forums for help with those Flash problems. <br />
http://forums.adobe.com/index.jspa -
InDesign CS5.5 keeps crashing when I open a particular document
InDesign CS5.5 keeps crashing when I open a particular document. This suddenly started happening a few hours ago, and other files are unaffected. I downloaded a backup from last week and that was fine, but I need to get this latest version working again. I've cleared out the Recovery folder, deleted Preferences, and even reinstalled InDesign - all to no avail.
I'm running Windows 8.
Any help gratefully received!Even after emptying the recovery folder?
It's either a damaged install or a bad font or some other conflict. Do the font trouble-shooter first, then move to checking for a conflict.
To check for a conflict, go to the start button and in the Search field Type msconfig to bring up the configuration utility. Open it, go to the Services tab and click the box to Hide All Microsoft Services. You can uncheck just about anything that's left (for diagnostic purposes) except FLEXnet Licensing Services and a service starting with ##ID_String... which are part of the Adobe licensing sytem and need to be active for Adobe product to run.
Now switch to the Startup tab, and uncheck everything except your mouse driver and the Adobe Service Manager for this version.
Reboot. Ignore the warning about startup in diagnostic mode for the moment and Launch ID and see if it works. If it does, go back msconfig and add back startup programs in groups, rebooting each time and repeat the test until you get a failure. If all the startup programs work, repeat with the services tab. If nothing causes a problem I have no idea what's going on.
On the other hand, if ID fails again straight off with all that stuff disabled, the installtion is corrupt. Run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall while still in diagnostic mode, then run msconfig one last time to restore normal startup. -
Running Mac 10.5.8 Updated to FF 8.0 - keeps crashing whenever FF opens - can not launch safe mode either - looks like many people here are having same issue - solutions all keep saying it has something to do with roboform 7.6.2 (which is for windows) or the profile. I have created new profile and updated the mac roboform - still no luck - have sent in MANY crash reports with no response ( one was Crash ID: bp-0eea6eb2-aba3-478a-bfb1-8f00d2111110 ) - anyone else find solution other than roboform or profile, or how do i get back to prior version?
Any suggestions?
My mail is still not functioning and crashes everytime I open it or check archived messages. -
My printer setting box has changed and photoshop keeps crashing when I open printer settings
My CS6 keeps crashing when I open printer settings, and the printer setting dialog window has changed
Possibly corrupt preferences.
Hold down Ctrl-alt-shift keys and start Photoshop. A dialog offering to delete the settings should appear. Answer "Yes".
cmd-alt-shift if that's a Mac.
Gene -
Iphone 4 with latest OS keeps crashing when I open facebook app can someone advise?
My iphone 4 with latest OS keeps crashing when I open facebook app can someone advise? This is only happeining in the last few days I cannot use facebook on my iphone it crashes and slows down our network/wifi, is this a problem with facebook (latest version downloaded) or OS which is 6.1.3 - anyone any solutions? Thanks
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
If that doesn't work quit the Facebook app. Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it jiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then delete the Facebook app and download it again. -
Preview keeps crashing since I upgraded to Maverick?
Since I installed Maverick, Preview keeps crashing!!?
Hello Bernard,
I would be concerned too if Preview was quitting unexpectedly. I recommend the follow article for the issue you described:
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
If the issue persists, you may want to further isolate the issue by testing in a new user. Testing in an alternate user will allow you to determine if the issue is a system-wide issue or an issue specific to your user account:
Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I just updated to the newest version of firefox for my mac laptop. It keeps crashing when I open the browser and does so even in safe mode. Laptop is about two years old. Might it be an issue with the OS? I have not updated to Leopard yet.
It seems that the problem is related to fonts.
(1) How were you updating your operating system ?
If you use *_Software Update_*, hurry up, download and apply the combo updater available from :
http://support.apple.com/kb/DL1361
but CAUTION, this update introduce a serious problem with some fonts. At this time the only workaround available is to reinstall 10.6 tyhen apply the combo updater 10.6.6 available from :
http://support.apple.com/kb/dl1349
(2) if you didn't used *_Software Update_*, run a maintenance tool like the free MAINTENANCE available from :
http://www.titanium.free.fr/index_us.html
Apply it to clear caches files, mainly those dedicated to fonts.
It would be also a good idea to check the health of your fonts with FontBook.
Yvan KOENIG (VALLAURIS, France) vendredi 1 avril 2011 21:25:39 -
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My CS5 InDesign for mac keeps crashing. All the other programs run fine, but when I try to launch InDesign it says that it quit unexpectedly & offers to send a report to Apple. I can't open my files either. It used to work fine & I can't think of anything that would've effected it. How can I get it to work again?
Also, when I follow the path to InDesign SavedData:Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used), when I get to <version#> there are only 2 folders: 7.5 & 8.0, so I don't even have a 7.0 folder. Is it supposed to be like that since I have CS5?
Within these folders however I do have InDesign Recovery File folder & both of them (in each version) have RecoveryData in them, so is that what I have to delete?... or do I rename it & should I also make copies of these first & store them somewhere else?
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