Preview option grayed out in infopackage!

Hi,
iam uploading hierarchy from flat file!
and preview option in info package is grayed out!
what could be the reason for this?
is it something wrong? am getting error also when i schedule the info package!
Any suggestions?
Thanks,
Ravi

Thank you all for ur answers!
yes i did enter file type as CSV file, data separator as , ( comma ) and escape sign as 0027 ( with check box checked ). and my falt file is Excel sheet.
of course i had selected hierarchy name in the selection tab which i had created and named in Hierarchy structure button in transfer rules!
and i am getting the error : "syntax error RSTMPL9C, 80 row"after scheduling the info package!
i had searched this error here in SDN, google, & also in SAP notes!
it seems to be a support pacakge program error! the notes i ahd found were pertaining to the SAP BW 3.0 or 3.1 version.
but we are now NW 04 platform 3.5 version!
Pls suggest me what can be done !
Thanks,
Ravi

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