Preview panel in Premiere Elements 10 stopped working

Hi
The preview panel on Adobe Premiere Elements 10 has stopped working.
It was working fine until a couiple of weeks ago. I'd created a film and rendered it OK but after watching decided to do a little more editing.
When I opened up the project the preview panel was just grey/blank. I move the cursor over a piece of film and just got like a snap shot.
I can hear the soundtrack but no picture.
I have tried a few suggestions from various sources as follows.
I've updated the video/display drivers (directly from the manufacturers website)
I've updated Windows for all the latest updates.
I've updated all the video players and codecs I could find on my PC.
I've updated Java.
I've done a cleanup and defrag but there is about 650 gb of freespace.
I've deleted the Bad Drivers file on a few occasions, this did give me a stuttering playback in the preview panel briefly but that has stopped again.
If I open a different window over the top of Premiere, part of that image stays in the preview panel when I close or minimise that window.
The video files I have been using have been mostly AVCHD files but these have worked fine for the last 18 months when I first installed this program.
I've tried converting files to AVI, MPEG, MPEG2, WMV etc but still nothing in the preview panel.
Totally stuck now, I've been trying to find a solution now for over a week and need to do some more editing.
I liked this program as an editor up until now but it maybe time to look for an alternative if I can't get a solution.
Kind regards and thanks in advance for any other suggestions
Steve

upholsteryteacher
That was good news that you have Premiere Elements 10 and Intel video card and not NVIDIA. To date, a certain display issue has been specific to the Premiere Elements 10 user whose computer uses a NVIDIA video card.
I think it best if you started your own thread on your display issue since your details can take us in an assortment of directions depending on the details.
We need to determine that your Mobile Intel 945 Express Chipset Family display card driver is up to date.
That information might be obtained from the following Intel web site
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+945GM+Express+Chipset+Famil y
or
This information might be obtained from the HP web site.
2. If you determine that your video card driver is up to date, then you can try deleting the Premiere Elements 10 BadDrivers.txt file. Once you have deleted it and opened a new project, the BadDrivers.txt file will be replaced with a new one. For that we would need to know what computer operating system your computer is running on so that we can give you the correct path to the BadDrivers.txt file.
It is important that at the onset you do a mini test run export to determine if what you are seeing as display problem in Edit is reflected in your export.
We will be watching for further developments. Details are important. If you have problems finding the details, we will help you with that.
Thanks.
ATR

Similar Messages

Premiere Ele 7 Burning a DVD Elements stops working

Every time I try to burn a simple, very simple DVD Elements stops working. I have a very new and fast computer running Vista Home.

This is aimed a Premiere Pro, but may help - First, work through the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed, report back with the DETAILS asked for in the questions at the end of that link... For question #1 see the note about the FREE http://www.headbands.com/gspot/

BROWSE BOX CAUSING PREMIERE TO STOP WORKING

Hi guys
I am having a problem with my browse box. If I try to save my project as the browse box opens but premiere will stop working and crash. If I try to import anything using the file menu the same happens. I can import using the media browser, but the problem is if I double click in the project panel by mistake when dragging media the browse box opens and premiere will freeze and crash losing all the progress.
I am editing PAL HDV footage.
How can I fix this problem?

The version is CS5.0.3. I think its the Matrox drivers causing all these problems. Coz the RT X2 I had recently ceased the DVI preview and had to RMA it for a replacement. I have actually deleted the drivers and restarted installing them all over again, and it appears to be working, but some other projects it can cause the Premiere to crush, even After Effects and Photoshop if opened at the same time when dealing with dynamic linked compositions AE can just crash while I am working in premiere taking photoshop with it, then it will bring a dialogue box which say system tray or something. When I unistalled the drivers the problem disappeared.
So why do I have to use the Matrox RT X2?
Answer: When my RT X2 was away I used the secondary monitor hooked onto my GPU. When previewing fast action footage or that from a panning camera, it was really awful it looked like 3D without glasses. Thats why I think I need to use my RT X2 at the moment. What is the best card for Colour Grading and previews, so I can really see all the out of focus shots and the likes?

Is Premiere Elements 8 working correctly for you?

Sorry, to beat an old horse but I do not want to end a discussion that has not been resolved.
I would like to keep this open as I think knowing who is having problems and on what type of video would be quite helpful to Adobe support who is looking to help me, they said they would be watching the forums and my posts to see what issues I and others are having to try and resolve them.
I am not able to edit HD videos using Genius G-Shot HD520 camcorder but I am able to edit SD videos using Coby Snapp Cam3000.
I can edit videos from both cameras in Windows Movie Maker and Cyberlink PowerDirector.
When i try to edit videos that are high definition the program does not respond even after leaving it for 1/2 hour or so.
I am also having the program not shut down correctly at times even when editing standard video, parts of the program still are running even though windows does not show it in task manager. A program called Winpatrol still sees it running and the core load shows way too much activity after the program has supposedly stopped, even an hour afterward. This does not happen all the time, only sporadically.
My systems:
amd athlon 64 X2 dual core 5000+ @ 3 Ghz, PNY NVIDIA 9800GTX+ graphics card(driver ver.195.81), gigabyte GA-M57SLI-S4 mobo, 4 GB RAM, Seagate 7200RPM sata drive with 200+ GB freespace, windows vista 32 bit business
intel core2quad q6600 @ 2.4 Ghz, zotac NVIDIA 8800 GT graphics card(driver ver.195.81), ecs P45t-a mobo, 4 GB RAM, Seagate 7200RPM sata drive with 300 GB freespace, windows vista 32 bit premium
Please help me get some useful information gathered for support to lead them in the right direction.
PLEASE, no useless arguments or troubleshooting attempts from those who are not running Adobe Premiere Elements 8.
I would like to get some feedback from users of Adobe Premiere Elements 8, not others.
1. Does Adobe Premiere Elements 8 work for you with standard videos for simple editing?
2. Does PE 8 work with high definition video for simple editing?
3. If you are having problems with PE 8 not working as it should what are they and how are you getting them resolved?
I would like to get real problems that are things that the program should be doing and is not.
Issues like freezing, not importing or exporting video or failing to edit a type of video is what I think support would like to hear about.
Thank you.
Jeff Gedgaud

1. Does Adobe Premiere Elements 8 work for you with standard videos for simple editing?
     Never. Crashes every single time I have tried to use the program. It crashes at various random times on miniDV video from a Panasonic GS400. Magix, PowerDirector and Widows MM edit this same source material without issue. I have absolutely no interest in spending countless hours on the phone with a guy from India or wherever telling me to uninstall and reinstall the program or do a clean install of Windows, or reading something from a script that obviously has nothing to do with the problem, only to have the phone conversation cut off and it be impossible to reach the same person again, only to have to start over. Here is the latest crash example.
1.       Launched PRE8
2.       Opened a project from the welcome screen. Project consists of DV-AVI files from a Canon GS400. Project is 23 minutes and 39 seconds in duration.
3.       Resized the timeline using the “+” and “-“ clickies.
4.       Clicked the Edit tab.
5.       Clicked Transitions.
6.       Clicked the existing “Stretch In” transition on Video Track 1 and pressed the “Delete” key.
7.       Clicked and dragged the “Cross Zoom” transition between the first and second clip on Video Track 1, where the “Stretch In” transition was previously located.
8.       Rendered the Timeline by pressing “Enter.”
9.       Previewed the video near the newly added “Cross Zoom” transition.
10.   Double clicked the transition in the Timeline and scrubbed the duration to approximately 5 and a half seconds.
11.   Rendered the Timeline by pressing “Enter.”
12.   Previewed the video near the just lengthened “Cross Zoom” transition.
13.   Saved the project by pressing the “Save” icon near the top right hand corner of the program.
14.   Clicked the “Disk Menus” and selected the “Holiday and Events” drop down.
15.   Selected the “Blinking Lights” menu and clicked on “Apply.”
16.   Clicked the “Preview” button.
17.   Clicked “Play” in the “Preview” window and allowed the video to play for a few seconds and clicked “Pause ||”.
18.   “X’ed” out of the “Preview” window and clicked the “Done” button.
19.   Clicked the “Edit” tab and clicked “Clip Art.”
20.   Scrolled down the “Clip Art” window and clicked and dragged the “Travel Compass” to Video Track 2 at the 56 second mark.
21.   Rendered the Timeline by pressing “Enter.”
22.   Previewed the video near the just-entered clip art.
23.   Moved the Timeline indicator over the Travel Compass clip art in Video Track 2.
24.   Right clicked the Travel Compass in the Preview window and changed the Magnification to 25%.
25.   Clicked “Undo” 4 times and clicked “Redo” 4 times.
26.   Rendered the Timeline by pressing “Enter.”
27.   Right clicked the Preview window and changed the Magnification to “Fit.”
28.   Previewed the Timeline near the Travel Compass clip art.
29.   Selected the “Travel Compass” clip art in Video Track 2 and pressed “Delete.”
30.   Went to pick up my daughter and returned 20 minutes later.
31.   Rescued the laptop from sleep.
32.   Clicked the Effects button.
33.   Under “GPU Effects” clicked and dragged the “Ripple (Circular)” effect to the second clip on Video Track 1.
34.   Rendered the Timeline by pressing “Enter.”
35.   Scrubbed the Timeline to before the video clip with the recently added “Ripple” effect.
36.   The program crashed without warning with the following Crash Data.
37.<?xml version="1.0"?>
38.<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
39.<crashreport version="1.1" crVersion="" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
40.<time year="2009" month="12" day="11" hour="20" minute="53" second="56"/>
41.<user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>
42.<system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU     T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>
43.<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x199568ef">
44.<backtrace crashedThread="0">
45.<thread index="0">
46.<stackStatement index="0" address="0x199568ef" symbolname="unknown"/>
47.<stackStatement index="1" address="0x19956995" symbolname="unknown"/>
48.<stackStatement index="2" address="0x196a227e" symbolname="unknown"/>
49.</thread>
50.</backtrace>
51.<registerSet>
52.<register name="EAX" value="0x00000000"/>
53.<register name="EBX" value="0x7cd50080"/>
54.<register name="ECX" value="0x00000016"/>
55.<register name="EDX" value="0x00000000"/>
56.<register name="ESI" value="0x7cd50080"/>
57.<register name="EDI" value="0x00000000"/>
58.<register name="ESP" value="0x1914f154"/>
59.<register name="EBP" value="0x4bb10dc8"/>
60.<register name="EIP" value="0x196a227e"/>
61.<register name="EFL" value="0x00010202"/>
62.</registerSet>
63.<binaryImageSet>
64.</binaryImageSet>
65.</crash>
66.<reproSteps>
67.</reproSteps>
68.</crashreport>
2. Does PE 8 work with high definition video for simple editing?
I have not tried hi def.
3. If you are having problems with PE 8 not working as it should what are they and how are you getting them resolved?
I am not getting them resolved. I am posting to this forum seeking answers. I have gone through all the proper Adobe channels with no results. Check around for multiple threads. I have sent numerous crash reports to Adobe with no response. No one on this forum nor Adobe has been able to provide a solution that actually works. Again, Adobe hasn't even tried.
Everything I have stated in this thread is a fact and my actual experience, not speculation. I too would like the thread to remain open in the hopes of a resolution. Discourse should not be cut short because it goes against Adobe. After all, this is a user to user forum that Adobe does not even monitor right, and we as a user group should seek and demand the truth and solutions without being sensored. I have seen no behavior by anyone in any thread that I have been involved in that should have caused it to be locked. I have seen healthy differences of opinion and a lot of useless informationas it relates to the problem at hand, but no discourse that was hostile or personal attacks that should have caused a lock.
Below are my system specifications.
Thanks
Glenn
Operating System
MS Windows Vista Ultimate SP2
           Installation Date: 06 March 2009, 02:58
           Intel Mobile Core 2 Duo T9550
               Cores                       2
               Threads                     2
               Name                        Intel Mobile Core 2 Duo T9550
               Code Name                   Penryn
               Package                     Socket P (478)
               Technology                  45nm
               Specification               Intel Core2 Duo CPU T9550 @ 2.66GHz

My Adobe Premiere Elements was working a little while ago -- nothing has changed on my PC -- now I get error 150:30

My Adobe Premiere Elements was working a little while ago -- nothing has changed on my PC -- now I get error 150:30

seadrift
What version of Premiere Elements are you using and on what Windows computer are you running it?
The 150:30 error is probably indicative of a licensing problem.
How long has the problem existed?
If it persists, please check out the following Adobe document related to troubleshooting this type of matter...perhaps starting with
solution 2.
Error "Licensing has stopped working" | Windows
Please let us know if any of that worked for you.
Thanks.
ATR

Premiere Elements not working

When starting, it reports Organiser Database missing or corrupt. When trying to create a new database, Adobe crashes and ends.
Any suggestions?

Hi AT,
You mentioning the psa.prf file helped me in googling the steps you mentioned for other users on the forum, so thanks for that.
Also your direct download link was helpful, as the package is not able to update from the help/update function.
Any idea why the update functionality is not working properly?
I still need another update for camera raw, for both photoshop and premiere. I found links for direct dowloads for versions 6.5 and 6.6. Also the direct links end in a crash, see attachment.
Do you have suggestions?
Regards,
Henk
Verzonden met Windows Mail
Van: A.T. Romano
Verzonden: woensdag 24 december 2014 23:58
Aan: Henk Thomassen
Premiere Elements not working
created by A.T. Romano in Premiere Elements - View the full discussion
HenkThomassen
Great news. Great job in working through the details to get to the solution.
I was waiting for more information from you so that I could give you version specific information on the how to.
But you seemed to have found the paths needed without supplemental instructions.
The two major troubleshooting tools that I would use when the Elements Organizer is involved
a. delete the psa.prf file
and/or
b. create a new catalog.
Best wishes as you move forward in your Premiere Elements 9.0/9.0.1 projects.
By the way, if you are not working from the 9.0.1 Update, good idea to do that.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
You can do that update with the program closed....do not bother with Help Menu/Update for this update. Use the link instead.
ATR
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7042643#7042643 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7042643#7042643
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Premiere Elements by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Video Preview Pixilated in Premiere Elements 8.0

All of my home movies captured on MiniDV using a Panasonic PV-GS400 in Standard 4:3 are distorted in the preview video in Premiere Elements 8.0. They worked fine in PE 2.0 and were in fact captured using PE 2.0. I've verified that the Projects setting are NTSC DV Standard but the previews are still pixilated to the point that they are unrecognizable.
I know if I re-install PE 2.0 they will work fine. How do I get the previews working properly in 8.0.

Something is wrong somewhere. The capture systems for miniDV in versions 2 and 8 virtually identical. The video is not in any way changed between camcorder and computer. You can capture in version 2, version 8, Windows MovieMaker or WinDV and your AVIs will be identical.
You say you ensured that your version 8 project is set up as 4:3. I also note that you say the PREVIEW is what looks distorted.
Try taking the video in version 8 and Share/Personal Computer to save it as an AVI, WMV or MOV. Have a look at that and see if this output looks distorted.
If it, too, is distorted, we'll know there's something wrong in the program settings. If not, we'll know that something is wrong with your preview window.
Finally, you don't say if your video is squished long or squished tall, but that can make a difference too. If, for instance, your video is squished tall in your preview, note if there are black letterboxing bars along the sides. If so, the problem could be in the project settings you used to capture or even shoot the video!

I have a pc with windows 7 professional. I use adobe cs6 production suite and all of a sudden premiere pro stopped working. I had installed a program recently and created a system restore point prior to it's installation. I installed Zaxwerks proanimat

I have a pc with windows 7 professional. I use adobe cs6 production suite and all of a sudden premiere pro stopped working. I had installed a program recently and created a system restore point prior to it's installation. I installed Zaxwerks proanimator 5.1. Restored computer back and I now get an error when trying to run any cs6 program it is a configuration error and it says to uninstall and reinstall.Won't uninstall says I have an error 1. What should I do?

clean and then reinstall, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

My adobe premiere has stopped working when i start debug in eclipse

my adobe premiere has stopped working chrome dev tool start
pls help me, thanks

The simple answer is that some tool like a virus scanner or generalyl a crooked configuration of local ports due to specific network setups is blocking AE's external communication with those processes. A simple google search could have told you that. You need to figure out what it is.
Mylenium

Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

Will Adobe Photoshop Elements 10 and Premiere Elements 10 work on Windows 8.1

Will Adobe Photoshop Elements 10 and Premiere Elements 10 work on Windows 8.1

Hi,
Here is my reply:
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
Premiere Elements 12
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
Windows 8.1.
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
Worked in windows 8. No plug-ins added, etc.
•Are you using an account with Administrator Privileges?
Yes
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
Crashes after loading
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
All up to date
•If you are getting error message(s), what is the full text of the error message(s)?
Please log-in with an administrator account to use Premiere Elements
•What other software are you running?
None
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
4gb ram. 30gb free space on internal SSD drive.
•Which version of Quicktime do you have installed?
Latest
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
Radeon HD 3400
What is your exact graphics adapter driver version?
8.970.100.0
Have you gone to the vendor web site to check for a newer driver?
Yes
P.S. Premiere Pro works on my system
Thanks

The editing feature of photoshop elements stopped working what is the solution

the editing feature of photoshop elements stopped working after i installed nik efex pro wacom pen.

You need to remove third party plugin and try launching. You should find it in plugins folder either here C:\Program Files (x86)\Adobe\Photoshop Elements 10\Plug-Ins or C:\Program Files (x86)\Adobe\Photoshop Elements 10\Locales\en_US\Plug-Ins
Else try skipping the loading of thirdparty plugins like below:
   1. Close Elements.
   2. Launch the Photoshop Elements Welcome Screen and hold down ctrl/cmd + shift as you click Editor/Edit.
   3. Continue to hold the keys until you see a message to skip loading of 3rd party plugins..Click yes and check.
Thanks,
Garry

Will Premiere Elements 4 work with Windows 7?

I am going to have to upgrade to Windows 7 from XP. Will my Premiere Elements 4 work with Windows 7?

Monoscope
Premiere Elements 4 works great in Windows 7 Professional SP1 64 bit computer. I have been there and am doing that along with other versions of the program on the same computer.
Do not go to the desktop icon for Premiere Elements 4 and set a compatibility setting in the Properties.
Just make sure that you are running the program from a User Account with Administrative Privileges and perhaps also with a Run As Administrator (right click desktop icon, select Run As Administrator). Latest version of QuickTime remains a must.
Does Premiere Elements 4 meet your video editing needs, feature-wise and otherwise? If so, stay with it. If not, explore the latest version 12 via a tryout from Adobe before any thoughts of purchase.
The above is my take on your inquiry. Please let us know if you need clarification on anything written.
Thanks.
ATR
Add On...If you need a computer environment with greater resources for your Premiere Elements workflows, then you need to look at specifically Premiere Elements 10, 11, or 12 specifically on Windows 7, 8, or 8.1 64 bit.

Will Premiere Elements 12 work with the NVIDIA GFORCE GT 820M GPU?

I am researching new computers, and we want to buy Premiere Elements 12. The computer we are looking at comes with an NVIDIA GFORCE GT 820M GPU. This GPU does not appear in the list of "certified" GPUs on the Adobe web site. I was just wondering if Premiere Elements will work with this type of GPU?
Thanks!

mimisonia123
What computer operating system is involved?
With the exception of Premiere Elements 10, Premiere Elements works with most NVIDIA and ATI video cards/graphics cards.
The CUDA cards for Premiere Pro do not apply to Premiere Elements which, since version 8.0/8.0.1, does not even have GPU effects or transitions.
NVIDIA lists the GT820M as a "CUDA Enabled GeForce Product"
CUDA GPUs
GeForce 820M Dedicated Graphics | GeForce
My answer to your question is a "probably yes" but CUDA Enabled is not applicable to Premiere Elements.
Unless you get a definite answer from a Premiere Elements 12/12.1 user here who is using the card in his/her particular computer operating system with Premiere Elements 12/12.1, I would consider contacting NVIDIA for its input.
Are you thinking about staying with Premiere Elements or going to Premiere Pro in the near future?
ATR

Premiere pro stopped working when starting help me

My Premiere Pro CC keeps giving me a "premiere pro stopped working" when I try to start it. What do I do?

Hello Genero,
I'll see if I can help you out a bit here.
There could be a number of different issues causing this problem...
So if possible could you please let me know what operating system you are working on (Windows or Mac)
Have you been using PP for a while and it just started this behaviour, or have you just recently installed and have not been unable to use the software at all?
What is your setup like?
A few things to try:
-Reset your Preferences:
When launching Premiere Pro from either a Mac or PC, hold down two keys while launching. This automatically throws away Premiere’s preferences.
For the Mac, press Shift+Option
For the PC, press Shift+Alt
In both cases, continue holding the keys until the splash screen appears. You will know you successfully trashed preferences when the splash screen doesn’t have projects listed.
-Add the newest update to Premiere Pro software, if you are not already up to date.
-Install the most up to date driver for your graphics card and restart your computer.
Please get back to me and let me know if that helped at all!
Cheers
Jasper

Preview panel in Premiere Elements 10 stopped working

Similar Messages

Maybe you are looking for