Preview PDF not working

I have both Actorbat 9 reader and Acrobat 9 extended
installed , but when I upload PDF files to Acrobat.com, and try
Preview, it asks me if I want to install Acrobat 9 to preview them.
The button on the screen to do this does not work.

Hello rickyhaz,
Thanks for posting, and for working with Acrobat.com!
The preview that Acrobat.com is able to create is file
dependent. We're not able to create a preview for every file, and
in the case that we aren't able to, we ask that the user download
the file to be previewed on the local system.
I can imagine that this is specific to a file, or a couple of
files, and that some of the PDF's are able to be previewed. Perhaps
one of the more simple PDF files is able to have a preview?
We are working to improve the Preview function as we move
forward with Acrobat.com!
Hope this helps out,
Thanks!
Pete

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