Preview : problem with PDF and Arial font

I receive PDF files from my telco; the PDF use the Arial font, which they embed in the PDF. Not an ideal choice, but I can't change this.
Problem : when I display the file in Preview (OS X 10.5.6), large parts of the text do not appear. The file can correctly be displayed with Adobe Reader on the same Mac, on other machines (Windows PC with various PDF viewers) or in GMail. The issue really seems to be related to the "Preview" application.
Any idea on what causes this? Are there limitations on the PDF files that Preview can display ?

Not necessarily! Because there are many places fonts can reside in Leopard, multiple versions of the same named font may be present. This is especially true for fonts that may come with multiple software installs like Arial (commonly installed by Microsoft Office). The system may not always choose the most recent font. It is a simple matter to check in Font Book for conflicts.
bd

Similar Messages

Problem with Finder and Menu Fonts (uppercase A)

Hello --
I'm having a problem with fonts. All the characters that appear under icons in the Finder or in the menu for any application appear as uppercase As with boxes around them. There appears to be one uppercase A for each character that should be there. If I click-pause-click to edit the filename in the Finder, the text appears normal during the duration of the change, and then reverts to uppercase A with a box around it again. All other operation of the computer is normal.
I was watching and downloading video files in iTunes when the problem appeared. When I pressed ESC to exit full-screen mode, the Finder said that my start-up disk was almost full, and I saw the font problem. Upon investigating, I discovered that my start-up disk was completely full (and the download had failed), so the first thing I did was move some video files to an external drive, which freed about 5 GB.
Since freeing the space, I've tried the following to fix it, in this order:
1. booted from Tiger CD to run Repair Disk from Disk Utility
2. rebooted from the boot hard drive to run Repair Disk Permissions from Disk Utility
3. run through Disk Warrior
4. created a test admin user and logged in as that user
5. removed font cache files using terminal
6. booted in safe mode, logged in as myself, and then rebooted normally
None of these actions has had any effect. The computer is still operating normally, except for the characters that don't display correctly.
I'm running 10.4.6 on a Titanium Powerbook 500 MHz with 512MB RAM. A few months ago, I replaced the internal hard drive with an 80GB Seagate.
Tibook 500 Mac OS X (10.4.6)

Hi again, zoobieboots —
I appreciate your initiating a new thread. Your post here helps to make the situation much clearer than in bmewolf's thread — particularly in terms of what you've already tried. Thanks again.
A few initial thoughts —
(a) As I was trying to suggest previously, you're apparently operating (after moving some files to an external drive) with ~6-10% (?) free disk space. Particularly given that you were working with large video files when this appeared, File fragmentation would be expected. While I haven't heard of this particular symptom resulting from fragmentation, that would be a concern to me — particularly since this immediately preceded the problematic behavior.
I've read some good reports about iDefrag, but haven't used it myself. A demo version is apparently available for HDs < 100GB. But you'd presumably need to free significantly more space first (you haven't actually said whether 5GB or ?? is the total available now). Having never experienced severe fragmentation, I don't fully understand its consequences — but another participant may be able to explain this.
(b) You don't mention trying to troubleshoot potentially corrupt or incompatible fonts (or font caches), also as outlined in the other thread. As I suggested there, The X Lab's "undoing Font Book" FAQ is a useful resource in this.
(c) Although I agree it may be an unsatisfying "solution," an Archive & Install did work for bmewolf in the case that you've indicated matches yours closely.
I hope one of these suggestions is helpful. Please post back to discuss your progress.
Regards,
Dean

Problems with pdf and keys

I have a third generation iPod and I had no problems with 3.0 firmware, but i decided to update to 4.1 and suddenly, it stopped remembering keys in Safari and opening certain pdf's, because it freezes at the first page and I can't see anymore. I think the main problem is with Safari, but I don't want to go back to 3.0 because many apps are for the new firmware. What can I do? Thanks

save your stuff and downgrade the thing or get a new ipod touch
hope i helped.

Having problems with Telugu and Chinese fonts

I am in the processes of finishing a DVD that is translated into several languages, including Telugu and Chinese. For both of these languages, I'm having problems getting some characters to render correctly. In Telugu, for example, I have instances of a single character that is rendering as two characters, though other characters are fine.
The font I'm using is the Gautami font that comes with Windows 7. It is reported by Windows as having an OpenType layout with TrueType outlines. Has anyone seen this sort of problem and solved it?

Thanks, though I don't want to have to pop for a font that may or may not work. It would be nice if Adobe could just fix the problem, since it stretches across almost all their apps. However, I discovered that Flex does render Telutu text correctly, however. It can be done, Adobe, because you've done it. So I wrote a little Flex app to read my subtitle file, walk through all of the subs and save them as png images along with a FAB image script. So now I can import that into Encore to get the subtitles to display correctly (my Telugu translator verified that they are all correct now) but I still have the problem with Telugu text in the menus.
I hope someone from Adobe is reading this and will feel properly embarrased by the following rant:
I'm about to use paint.net to render the Telugu text for my menus because Photoshop can't do it correctly, either! @_@
I also wrote a Flex app for editing and translating subtitles and converting from srt to the Encore format because Adobe can't be bothered with a some simple importing of industry standard subtitle formats! @__@
And while I'm on the subject, is there any possibility that Adobe might actually treat the process of creating DVDs as something other than a bone with little-to-no meat on it that it throws to its users?
I admit that I couldn't do my work without Photoshop, Premiere and After Effects, but sheesh! I don't really have the time to be writing software to make up for features that Adobe couldn't be bothered to include and struggle with Encore not rendering fonts correctly on top of it. I need to sleep at some point.
End of rant.

Problems with PDF and InDesign CS3

Hello,
We are experiencing new problems exporting InDesign files to
PDF.
To summarize, though our largest workflow is to create files
for offset printing, we also deliver our work to PDF for mounting
on a website so our clients can download directly from the web. Our
new problem is Transparency Effects, and creating a PDF that will
both have a high quality (or resolution), and be a small file size.
We are working with multiple page documents (24 to 48 pages),
and would very much like to work with InDesign Transparency
Effects. However, after spending much time testing a variety of PDF
types, we are finding there is a radical difference between quality
and file size. I was curious if anyone has had these problems, and
if there is a simple answer. InDesign is an incredible program that
allows us to design on the fly with Transparency Effects, but, if
we are going to experience these problems, we will have to
eliminate these wonderful tools.
Can you help me or lead me to information online that will
help.
Thank you,
Lain

Hello,
I'm sorry I'm not able to address your question. These forums
are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Any questions related to the Acrobat family of desktop
products would be best suited in the Acrobat Forums:
Link to
Acrobat Forums
Thanks!
Michelle

Problem with Pdf and MS Office2007

I have PowerPoint 2007 and Adobe Pro 9 installed. When I make a pdf in the previous version (MS Office2003) PDF is the compact size. In 2007 the pdf version is larger than the size of pptx. what happens? There's no more compact version of office in 2007 with the plugin adobe PRO9? How do I fix this problem?
Tks.

It's hard to tell with Microsoft, but now that they have their own tool, they may have "optimized" Office 2007 to work "best" with their product... which then makes it work "not so good" with other products
For Office 2007, see if this Microsoft product will work for you
http://www.microsoft.com/downloads/details.aspx?FamilyId=4D951911-3E7E-4AE6-B059-A2E79ED87 041&displaylang=en

Problems with pdf and drop shadow/opacity in quark

I have created a piece of artwork in Quark 7.5 which consists of a round picture box (which has a drop shadow). The picture box is positioned so that it slightly overlaps 2 large circles of colour. These 2 circles overlap each other also - the bottom one is a solid pantone colour, the top one is a pantone colour but with an opacity of 75%.
After creating a high quality pdf file, the pdf does not display (or print) these circles/picture box correctly. It looks as if there is a slightly transparent square picture box just below the round picture box but on top of the coloured circles. This only appears to happen when the round picture boxes are positioned on top of the circle which has the 75% opacity.
I can't figure out how to fix it. I tried making the coloured circles cmyk instead of pantone but that didn't fix it. I've also tried increasing the resolution of the drop shadows in the pdf settings but that didn't work either.
I don't know if this is a Quark issue or an Acrobat issue. I tried changing settings in both applications but can't fix it. Can anyone help?
(I've attached a medium res version so you can see what is happening - it's the 3 round picture boxes at the bottom).

I used the pdf facility in Quark (export as PDF) but I also tried creating a .ps file through the print facility in Quark and then distilling the file in Adobe Distiller and this didn't work either.

[SOLVED] Problems with xterm and terminus font

Hi,
For some reason I can't get my xterms to display the terminus font correctly. It mainly shows up when I display man pages, all the dash characters show up as filled black boxes. It happens with other stuff too though. I've been asking in the IRC channel, but so far, no luck. Just other people confirming that it works for them.
I'm using fluxbox to start my xterm, and in .Xresources I have "xterm*faceName: terminus:pixelsize=14". I've got the default terminus-font package installed. Xterm is using the font at the correct size, it is just not displaying some characters. My locale is set to "en_US.UTF-8".
After spending hours searching the web for this, I'm left completely clueless as to what may be wrong. So any help would be greatly appreciated.
Thanks.
Last edited by silvrax (2012-08-22 09:44:55)

Nope, does not seem to work. I've tried several ways of specifying the font in .Xresources. But none seem to work.
Yesterday I've decided to try using urxvt, and that actually works. I've now got this in .Xresources:
urxvt.font: -*-terminus-medium-*-*-*-14-*-*-*-*-*-*-*
xterm.font: -*-terminus-medium-*-*-*-14-*-*-*-*-*-*-*
And then when I try this in bash:
printf "\u2010\u2011\u2012\u2013\u2014\u2015\u2016\u2017\u2018\n"
I get dash like characters in urxvt, and non-printable characters (displayed as black boxes) in xterm.

Since I have connected my iPad with the MacBook through ICloud I have problems in Preview of opening PDF- and JPG-files. Does anyone have a solution for this?

Since I have connected my iPad with the MacBook through ICloud I have problems in Preview of opening PDF- and JPG-files. Does anyone have a solution for this?

I'm not sure I understand the connection between iCloud and this problem. Is it simply a problem of coincidental timing (ie, the problem happened after you set up iCloud)? If so, there's almost certainly no connection between these two events.
Where are you getting the files you're trying to open, and what specifically happens when you try to open them?

Problem with exporting and printing from pages to PDF

I have a problem with my Pages
My font will not be embeded in my pdf files.
I have saved as a ps file and in to the destiller and my fonts are missing.
I need to send my file to the print shop but they will not accept my file and i now understand why.
fonts are missing...
Is there a workaround.
I have no problem in Indesign or quark but pages.....
I need help
thanks a zillion

The font is coming from a notation software Sibelius 4 and is namned opus
Hmmm ... Sibelius is a music notation software and notations are marked up in MusicXML. Presumably the font file is an SFNT with TrueType splines, but it is probably not installed in OS X system folders - rather in an internal Sibelius application font folder. So presumably you do not see the font in FontBook and OS X font auditing does not apply to the font.
Sibelius exports EPS files, right? If memory serves, an EPS is still legal even if the font resource is not embedded. And in any case, we know from the behaviour that the font resource is not embedded for some reason. So how do you get Sibelius to put the font resource inside the graphic ... normally there is a button in the EPS export procedure that gives you the option to Embed All Fonts.
You do not seem to get this button, though. Or why else would you not have checked it already and the problem would have gone away already.
The next point in troubleshooting this is that you are not following the path that would let OS X detect that an external font resource is not embedded.
I go from pages-print-printer- acrobat Pro 8-save as Pdf-x
What you are doing here is telling Pages to tell OS X to generate a PostScript program within which is nested your Encapsulated PostScript program with the call to an unresolved external font resource.
So why does Acrobat Pro not detect the unresolved external font resource? Hmm ... did you try the Preflight option in Acrobat 8 Pro? It should provide information on unresolved embeddings.
I have also tried pages-print-printer- acrobat Pro 8 and save pdf as postscript and put the postscript file in destiller 8 pro with defalt setting high quality print
The whole problem with EPS and PS is that this sort of situation is possible in the first place (plus, what is worse, the PS program can include custom additions to the graphics model that then fail in the PS interpreter whence Apple GX normalizing, Adobe Distiller normalizing, and Apple Quartz normalizing). You want to get as far away from EPS and PS as possible, believe me.
So, you have not done what I posted that you should do in the first place. If I were you, I would first get rid of the problem that the EPS is making a call to an external font and then get rid of the problem that the PostScript is preserving the external call.
To get rid of the problem that the EPS is preserving an external call, simply open the EPS in Apple Preview which includes a NORMALIZER for EPS/PS, and then save out the graphic as PDF. Alternatively, if you don't trust Quartz for some reason, set up a hotfolder for Distiller, make sure the option to embed all fonts is enabled, and convert the EPS to PDF.
Now replace your EPS in Pages with PDF in Pages, and don't save PostScript to disk but save PDF to disk through the proper procedure which is File > Print > PDF > Save as PDF/X [for your custom configuration of the PDF/X-3 filter considering that no sane person in North Europe prints lowend US SWOP, we use ISO].
If you begin by telling OS X that you want PDF within which fonts are supposed to be embedded ALWAYS, then you have started the right way. Otherwise, you have not told the operating system what you want to do, and this then leads you into places where you are unlikely to have the expertise to troubleshoot problems.
So, forget placing EPS in the first place, place PDF. And forget saving PostScript to disk, save PDF to disk. If that does not sort your problem, here is the dirty solution for professional prepress.
Adobe Photoshop has an EPS rasterizer that has wide tolerances for poor PostScript programming (so does Adobe Illustrator 6 and higher by the way).
Therefore, if an EPS is posing problems, one workaround is to rasterize the EPS at high resolution in Photoshop and place that high resolution PDF in your layout.
Take care that you rasterize as 1 bit at the required resolution of the print provider, probably 2450 dpi. When you save the 1 bit as PDF, Photoshop automatically compresses to a very, very small file (don't be surprised if 15Mb compresses to something like 0.5Mb).
Rasterizing in Photoshop should not be necessary if you simply start by telling the operating system what it is you are trying to do. Then the operating system should be able to take the right decisions for you, and tell if you if finds problems it cannot resolve without turning to you.
Good luck,
Henrik
would-be technical writer

Font problem with Montserrat and Maven Pro from google

Seems like some fonts don't render as they should in Firefox 29.0.1. I tried to use google web fonts like Montserrat and Maven Pro, no problem with downloading but this fonts don't look good.
I tried to install Montserrat to my Windows 7 (64) and deactivated css so that FF runs the font but same problem occurs.
A really strange problem is that from my computer at work this fonts don't work from FF or Chrome, all versions of IE is fine.
At home i have a laptop with same OS and version of FF and from home it works! But not Chrome..
I have search on the net and at your support site but haven't find any answers yet.
You can look at http://arenago.axiell.com for your self. Below is troubleshooting information from my version of FF where this problems occurs (Sorry about the Swedish)
Programfakta
Namn: Firefox
Version: 29.0.1
Användaragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Kraschrapporter för de senaste 3 dagarna
Alla kraschrapporter
Tillägg
Namn: Classic Theme Restorer
Version: 1.1.8
Aktiverad: true
ID: ClassicThemeRestorer@ArisT2Noia4dev
Namn: Firebug
Version: 1.12.8
Aktiverad: true
ID: [email protected]
Namn: HostAdmin
Version: 1.4.9.2
Aktiverad: true
ID: {bd54afa8-b14a-4d7a-aecf-37e34e882796}
Namn: Web Developer
Version: 1.2.5
Aktiverad: true
ID: {c45c406e-ab73-11d8-be73-000a95be3b12}
Viktiga ändrade inställningar
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20140506152807
browser.startup.homepage_override.mstone: 29.0.1
browser.tabs.drawInTitlebar: false
browser.tabs.onTop: false
dom.mozApps.used: true
extensions.lastAppVersion: 29.0.1
font.default.x-western: sans-serif
font.internaluseonly.changed: true
font.name.sans-serif.x-western: Montserrat
font.name.serif.x-western: Montserrat
network.cookie.prefsMigrated: true
network.dnsCacheEntries: 0
network.dnsCacheExpiration: 0
places.database.lastMaintenance: 1400218745
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
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privacy.cpd.siteSettings: true
privacy.sanitize.migrateFx3Prefs: true
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storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1399495195
user.js-inställningar
Din profilmapp innehåller en user.js-fil som inkluderar inställningar som inte har skapats av Firefox.
Grafik
Adapter-RAM: 512
Adapterbeskrivning: NVIDIA GeForce 7950 GT
Adapterdrivrutin: nvd3dumx,nvd3dum
ClearType-parametrar: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
DirectWrite aktiverat: false (6.2.9200.16492)
Drivrutinsdatum: 1-31-2013
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Grafikaccelererade fönster: 1/1 Direct3D 9
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windowLayerManagerRemote: false
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JavaScript
Incremental GC: true
Tillgänglighet
Aktiverad: false
Förhindra tillgänglighet: 0
Biblioteksversioner
NSPR
Förväntad minimiversion: 4.10.3
Version som används: 4.10.3
NSS
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSSMIME
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSSSL
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSUTIL
Förväntad minimiversion: 3.16
Version som används: 3.16

Many site issues can be caused by corrupt cookies or cache. 
Clear the Cache 
'''''Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"'''''
 and 
Remove Cookies '''''Firefox/Tools > Options > Privacy.''''' 
Under '''History''', select Firefox will '''Use Custom Settings'''. 
There is a button on the right side called '''Show Cookies'''. 
If there is still a problem,
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]'''''
 While you are in safe mode; 
'''''Firefox Options > Advanced > General'''''. 
Look for and turn off '''Use Hardware Acceleration'''. 
Poke around safe web sites and see if there is still a problem. Then restart.
 
This may or may not help you; 
'''''[https://addons.mozilla.org/en-US/firefox/addon/nosquint/?src=external-Add-ons_Manager_Context_Menu-extension NoSquint]''''' 
NoSquint allows you to adjust the text-only and full-page (both text and images) zoom levels as well as color settings both globally (for all sites) and per site.

Preview problems with Adobe pdfs

Hi all
I hope this is in the right place ... I've checked through the forums, but couldn't find a problem like this anywhere.
I have just upgraded from a PowerMac G4 dual to a PowerMac G5 dual-core, both running the latest version of Tiger and have managed to migrate across most things. However, there is one problem I'm having which is a bit frustrating.
I use the Adobe CS2 for most of my work, but since changing machines, the Export/Save As PDF features aren't working properly. If I Export any document to pdf from InDesign, it will then not open in Preview, giving a particularly vague error: "File Error. Couldn't open the file." If I then open it up in Reader or Acrobat Pro it works, but when closing it afterwards, it asks me to Save the file (though to my knowledge I haven't made any changes). The file will then open in Preview.
A similar thing happens in Illustrator, but with a twist ... a file Saved as pdf will open straight away in Preview, but once closed won't then open again, until I go through the same process with Acrobat. Having the tested the files on other Macs, the problem is with the files, as they don't open on any machine, nor on a PC (before realising the problem, I sent a pdf to a client).
Does anyone have any ideas why this is happening? Any help will be much appreciated. Thanks in advance <d>

Hi Vipir
Thanks for the quick reply!
When making the pdfs, I didn't use any of the standards (to maximise compatibility), but I tried every available version of Acrobat (from 4 to 7) and all produced the same result. When I started, I had them Optimised, but after reading a few things online, I tried without Optimising, and then without Tagging them, but still without success.
The end result seems to be a pdf which will only open on Reader or Acrobat Pro, after being fixed by them in some way. If not opened in either of them, then they don't seem to be able to be opened by anyone (regardless of platform or program).
Maybe I've been lucky in the past, but I've never experienced any problems with pdfs before, and I just got used to pdfs being fairly 'bullet-proof!'
Thanks for your help <d>

Times Font Problems With PDFs

Hello,
I am having an intermittent problem with PDFs with Times fonts.
Sometimes the PDFs print OK and other times words will be jumbled together or strange characters will take the place of certain punctuation marks. There are several other things that seem to happen, but I cannot remember every issue. Every time there is a problem, the PDF "Looks good on the monitor!".
This happens on 10.3.9 and Os9 machines also.
I have done Permission Repairs on a regular basis, cleaned my Font Caches, used FontFinagler etc.
I have run Norton on the Os9 machines, taken all fonts out of ATM and put them back in, trashed Adobe prefs, etc.
Sometimes this happens on PDFs from PCs, other times it happens on PDFs from Macs.
All of the versions of Acrobat we are using are Professional versions with the latest updates, so that shouldn't be the issue.
If anyone has any input on this, it will make my life considerably easier.
TIA,
David

David,
It sounds like the problem PDF docs did not have the fonts embedded into the docs when they were created originally, and the Times font on your computer is different. A couple of possible options, (a) ask the original creator to re-make the PDF doc with embedding the fonts, or (b) try re-writing the doc by doing a Save As... in Acrobat.
Hope this helps.

Problem with storing and retriving a different langauge font in mysql

hi,
i have problem with storing and retriving a different character set in
mysql database ( for example storing kannada font text in database)
it simply store what ever typed in JTextField in database in the
formate ??????????? and it showing ???????? .
please what can i do this problem.
thanks
daya

MySQL does not know about what type of Font you use or store. that is applicatioon specific. All it knows is the character set that you are storing and the data type and data. THere are something you should know when working with database and Java:
1. make sure you know what character set is used for the database table.
2. make sure you know what character set is used by Java (default to UTF-8 ..
sort off - there are few character that it cannot save). You can enforce the
character set being sent to the database by the String's getBytes(String charsetName) method.
3. make sure the application you use to view the table use the correct character set
if it use a different character set, then any character that it does not recogized
will be replaced with a quetion mark '?'....eventhough the data is correct.

Problems with Photos and Fonts and Explorer

I am having problems with photos and fonts when my site is viewed on Explorer. The site is Ostyn-Newman.com The problems can both be seen on the start page -though they happen throughout the site. The photo is supposed to be only 30% opaque and it shows fine on Firefox or Safari, but Explorer viewers get the photo being used as wallpaper at 100% and this steps all over the text. Should I give up a using a photo as wallapaper?
Also the font I am using for "Ostyn-Newman Objects for Fine Homes" shows well in Firefox and Safari, but looks really bad on Explorer products. Should I just change the font? I am currently using Snell Roundhand.

See Roddy's posts in these topics:
Re: VIEWING iWEB SITES ON A PC ?
Re: iweb pages memory intensive
Re: iweb site on my personal domain name locks up
The message in each is pretty much the same but he does give some info of an application that can optimize the web pages to make them more readily readable by IE.
OT

Preview : problem with PDF and Arial font

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