Preview videos crashes itunes

When I click on a video to preview, itunes quits unexpectedly

I had the original problem of upgrading to iTunes6 and couldnt launch, only hang. Check QT7 and no dice. I upgraded my Digidesign Core Audio driver (tip from another post here) and they both work now.
Checking out new iTunes6 features revealed a new problem with sudden quits when attempting to preview videos. Im hoping this bump will spur more activity on this thread.
Dual 1.25 G4 MDD Mac OS X (10.3.9)

Similar Messages

I can't play the preview videos on iTunes, Quicktime error

For some reason I can not play the preview videos on iTunes. I can play the videos I have bought allready though. So, when I try to run quicktime outside of iTunes I get this error message.
"Quicktime failed to intialize. Error # -2096
Make sure your Quicktime is properly installed on your computer"
I've tryed uninstalling quicktime and iTunes and reinstalling them both. And I have also tried reinstalling just the Quicktime without redoing the iTunes.
If someone can please help I would appreciate it. I would love to be able the preview videos and movies on my iTunes.
Thanks
Brian
HP Windows XP

Can someone please help, thanks!

Previewing video in iTunes for windows Crashes iTunes

When I try to preview a video with iTunes on my Vista machine, I get the error message "iTunes has stopped working". Any idea how to fix this?

Well found out a fix. After checking the report logs found that there was a problem with QuickTimeH264.qtx.
Carrying out a search took me here:
http://discussions.apple.com/thread.jspa?messageID=8990251
Direct link to the fix of deleting the SC Info folder is here:
http://support.apple.com/kb/TS1389?viewlocale=en_US
After deleting the folder, then restarting iTunes, you'll get a set up progress bar which runs through. After that it will launch pulling up your library. You'll then have to re-enter your password to re-access your DRMd content.

Loading just about any video crashes Itunes

Hi,
Loading tiny videos into itunes can make the program grind to a halt, and recently I've been attempting various conversions of videos (xvid avi to xvid mp4 container) to see what's the quickest way to convert media to be viewable on my 80g Video Ipod. Trying to import anything similar causes itunes to crash and I can't even end the process in windows. This grinds my system down a lot and I am required to restart due to Itunes not being "killable." Does anyone have at least a way to get Itunes to die if it crashes? I assume theres no real solution to my problem other then don't do it, until the developers implement something in the code that actually determines the codec/size of the video and decides whether or not it can import it instead of just crashing.

hmmmmm. have you checked through the following document? (in particular, with your symptoms, try the "disable ReadyBoost" and "Additional Information" sections down the bottom of the document.)
Troubleshooting iTunes for Windows Vista video playback perfomance issues

Videos crashing iTunes HELP!!!

I upgraded to latest iTunes and Quicktime, but when I try to preview a video iTunes crashes and closes. I bought 2 videos and they will not play in iTunes or QT. They crash either one. What is going on?

I've had the same problem and I figured it out (at least in my case). The most helpful thing I did was review the crash log right after the crash. Go to http://developer.apple.com/technotes/tn2004/tn2123.html to help with interpreting crash logs. In my case, I had installed the OSS 3D plug-in a while ago and this was responsible for the crash. Deleting the plug-in and it's preferences did the trick for me.
To summarize the Apple Tech Note for interpreting the crash log, the three most important areas are:
1) the line entitled "Thread:" that is about 8 lines or so down from the first row of "********". This will tell you which thread crashed.
2) the line entitled "0" in the thread that crashed. In my case, thread 0 crashed. I followed down the crash log to thread 0 and looked at line 0 which gave me an inkling of what crashed (in my case, it said com.subband.oss3d).
3) the section entitled "Binary Images Description". Read through this for any references to whatever appears in line 0 of the crashed thread to find the directory(ies) from which the culprit must be removed. I also used Spotlight to find anything else related to the offender.
I hope this helps.
Tony

Previewing videos in iTunes store

hey i dont know if this has happened to anybody else but when im in the itunes store and i preview a video the video plays for about 10 seconds and then stops.. why does this happen?.. help would be great

hmmmm. even if you're on broadband (and even though you're getting this with movies rather than songs), perhaps try the suggestion from the following document:
Slow performance when using the iTunes Store on a dial-up connection

Video Crash itunes 8.1

After installing Itunes 8.1 I get the following crash when I try to play any Video file:> Faulting application iTunes.exe, version 8.1.0.51, time stamp 0x49b822b4, faulting module QuickTimeH264.qtx, version 7.60.92.0, time stamp 0x49628b2f, exception code 0xc0000005, fault offset 0x00078ea0, process id 0x1564, application start time 0x01c9ad2d4bd68654.
Anyone have any suggestions?

Hi Edchai,
Try downloading and installing the latest version of iTunes, currently 8.1.1.
http://www.apple.com/itunes/download/
You can update iTunes along with the other Apple software by clicking the Apple logo and then software update as shown here: http://support.apple.com/kb/HT1338
-Jason

All video crashes Itunes.

Running Vista.
No problems with video until the latest Itunes upgrade.
Tried the recommended fix involving Quicktime. Quicktime will play the files but Itunes still crashes. It makes no difference what type of video file.
Tried uninstall/Install download of latest Itune version, no luck.
Any ideas?
Thank you..
kristin

However, went to both suggested locations looking for plugins; there are no plugins (the folders are visible and empty).
... yeah, that's consistent with other reports. In this case, Safe mode is apparently switching off something built-in to iTunes version 10.7.0.21.
Ultimately, what's required here is a bug-fix in the next version of iTunes (whenever that's going to show up). In the meantime, I'm afraid we're probably stuck with the workarounds (disabling direct3d, running iTunes in safe mode or watching the content in the QuickTime Player.

Camera video preview - Random crashes and green screens

Hello everyone,
I am currently working on a Windows Phone 8.1 app and I need to preview video from the phone's back camera. For quite some time I've been struggling with random crashes and green screens. When these green screens appear, all camera apps become affected and
the device needs to be restarted. Occasionally the phone freezes and only recovers after battery removal. I test the app on my Lumia 620.
After some web search, I found references to the same problem by many users/developers of different apps. I'm really frustrated as I've tried many possible solutions with no avail.
Here is part of my code:
//in App.xaml.cs:
MediaCaptureInitializationSettings settings;
public static MediaCapture captureMgr;
public static bool UnableToInitializeCamera = false;
public async Task InitializeVideoCapture()
DeviceInformation backWebcam = await GetCameraDeviceInfoAsync(Windows.Devices.Enumeration.Panel.Back);
if(captureMgr!=null) captureMgr.Dispose();
captureMgr = new MediaCapture();
settings = new MediaCaptureInitializationSettings();
settings.StreamingCaptureMode = StreamingCaptureMode.Video;
settings.PhotoCaptureSource = PhotoCaptureSource.VideoPreview;
settings.AudioDeviceId = "";
if (backWebcam != null)
settings.VideoDeviceId = backWebcam.Id;
else
var _messageDialog = new MessageDialog("Back panel camera not found");
_messageDialog.Commands.Add(new UICommand("OK"));
_messageDialog.ShowAsync();
try
await captureMgr.InitializeAsync(settings);
captureMgr.SetPreviewRotation(VideoRotation.Clockwise90Degrees);
UnableToInitializeCamera = false;
catch
UnableToInitializeCamera = true;
Debug.WriteLine("HANDLED EXCEPTION: camera could not be initialized");
var _messageDialog = new MessageDialog("Unable to initialize camera");
_messageDialog.Commands.Add(new UICommand("OK"));
_messageDialog.ShowAsync();
protected override async void OnLaunched(LaunchActivatedEventArgs e)
//.... other app initialization code
await InitializeVideoCapture();
Window.Current.Activate();
private async void OnResuming(object sender, object e)
AppIsResuming = true;
FinishedCameraInitialize = false;
await Task.Delay(TimeSpan.FromSeconds(0.5));//this makes crashes less frequent
await InitializeVideoCapture();
FinishedCameraInitialize = true;
if(WasPreviewingCamera)
WasPreviewingCamera = false; //the following line allows time for SetupPage._captureElement to be assigned before video preview starts while (!SetupPage.CaptureElementSourceAssigned) await Task.Delay(TimeSpan.FromMilliseconds(1));
SetupPage.CaptureElementSourceAssigned = false;
try
Debug.WriteLine("trying to restart video preview");
await captureMgr.StartPreviewAsync();
SetupPage.PreviewingCamera = true;
catch
Debug.WriteLine("HANDLED EXCEPTION: unable to start previewing");
SetupPage.PreviewingCamera = false;
GC.Collect();
AppIsResuming = false;
private async void OnSuspending(object sender, SuspendingEventArgs e)
var deferral = e.SuspendingOperation.GetDeferral();
while (AppIsResuming) await Task.Delay(TimeSpan.FromMilliseconds(1));//prevents crash when app is suspended right after it is resumed
await CleanupCaptureResources();
TimeOfLastSuspend = DateTime.Now;
FinishedCameraInitialize = false;
GC.Collect();
deferral.Complete();
public async Task CleanupCaptureResources()
if (SetupPage.PreviewingCamera)
await captureMgr.StopPreviewAsync();
WasPreviewingCamera = true;
SetupPage.PreviewingCamera = false;
else WasPreviewingCamera = false;
if (captureMgr != null) captureMgr.Dispose();
//in SetupPage.xaml.cs
void OnSuspending(object sender, Windows.ApplicationModel.SuspendingEventArgs e)
var deferral = e.SuspendingOperation.GetDeferral();
_captureElement.Source = null;
CaptureElementSourceAssigned = false;
GC.Collect();
deferral.Complete();
private async void OnResuming(object sender, object e)
ProgressRing2.Visibility = Visibility.Visible;
ProgressRing2.IsActive = true;
while (!App.FinishedCameraInitialize) await Task.Delay(TimeSpan.FromMilliseconds(1));
App.FinishedCameraInitialize = false;
captureElement.Source = App.captureMgr;
CaptureElementSourceAssigned = true;
GC.Collect();
ProgressRing2.Visibility = Visibility.Collapsed;
ProgressRing2.IsActive = false;
Any help towards a solution will be greatly appreciated.
Thank you

I will also advice that you start by following the
Windows Store app sample.
Is this a Windows Phone app?
The crash/green screen only manifests itself when I suspend my app and switch to the default camera app (could be any other camera app perhaps). It happens roughly 1 out of 8 times. That's why I posted the suspension and resuming handlers, which I wrote
according to the msdn instructions.
I found
this page with a sample that demonstrates the MediaCapture API for Windows Phone. Some developers have reported problems similar as mine. Has Microsoft dealt with this issue?
I've spent quite a few weeks trying to investigate this problem, without actually knowing if it is my code that needs to be debugged. That's why I'm asking if other developers are facing similar problems.
Thank you
Edit: It seems that the crash/green screen can appear when suspending/switching to any app (regardless if it uses the camera or not). Also, all works fine when the app is running on the debugger.

Windows crashes on playing video in itunes

on playing videos on itunes, my laptop is getting crashed. the OS which is been used is Windows 7

HI there,
I would recommend reviewing the troubleshooting steps found in the article below.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

HT4914 My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?

My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?

Hm ... I guess I can't edit the post above. Anyway, I seem to have solved it by ...
Quitting iTunes.
Going into Home / Music / iTunes, and renaming the file "iTunes Library.itl" to "iTunes Library (corrupt).itl".
Entering Time Machine, and restoring the "iTunes Library.itl" file from a few days ago. I went back two days, which seemed far enough back to be "before" the problem but not far enough back to have trouble with recent acquisitions.
Re-opening iTunes - and everything seemed to be back in order.
So that's fine for now. We'll see if the solution is stable.
Very, very tentative assignment of blame: I believe iTunes crashed earlier today after I'd synced photos from my iPhone to iPhoto, and then iTunes crashed while iPhoto was closing (and taking its sweet time doing so). If that was indeed the case, that's at least the second time in the past couple of months that trying to sync iPhone photos to iPhoto has caused me significant problems. (The last time led to 80% of my iPhone suddenly being occupied by "Other", and a full restore of the darn thing.)

Digital booklet from iTunes causing Preview to crash

I was conflicted about whether to put this question in the iTunes for Mac or the Mountain Lion community, but, as you can see, I've settled on Mountain Lion because I believe iTunes is not causing the problem.
I downloaded "Electric Ladyland" from iTunes the other day and received a digital booklet with the album. When I double-clicked the booklet in iTunes, Preview would open up (as it does with any of the other digital booklets I have stored in iTunes) and display the first or the second page of the PDF. After swiping either left or right to view the previous or the next page, though, Preview would completely shut down, necesitating a force quit every time.
Most concerning to me is the fact that every time I tried opening this PDF in Preview my whole Mac would slow down significantly and, according to iStat Menus and the Activity Monitor, my memory and CPU usage would spike. Prior to clicking the booklet, my Mac would normally be using less than 2 of its 4 GB of memory and the CPU would be almost completely idle, with no individual program using up more than 30% of its processing power at any point in time. While this particular PDF was open in Preview my memory usage would jump to the full 4 GB and Activity Monitor was reporting that Preview was using almost "200%" of my CPU.
Interestingly enough, I can open this PDF with Adobe Reader and am able to view every page just fine. None of my other digital booklets or other PDFs outside of iTunes cause Preview to crash like this, so I think it must be an issue between this specific file and Preview.
I tried deleting and re-downloading the file (I had to contact iTunes support so they could re-upload the booklet to my account) and that did nothing; the booklet still caused the same problems. The support staff member I was emailing back and forth with had no suggestions for me. She forwarded me to an AppleCare advisor who also had no idea what the problem might be. (He actually forwarded me back to iTunes support!)
Anyone else experienced this?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Copy the PDF you're having problems with to the Public folder in your home folder.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. You'll need to navigate in the Finder to the Users folder, then to the home folder of your regular login account, and then to the Public folder, where you'll find the file you copied. Try to open it in Preview. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. You can also delete the copy of the PDF.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Video that appears in iTunes but not Windows Explorer crashing iTunes

I added some videos to my iTunes library today, and I tried to sync my iPod. When I connect it, I get the "Updating iPod, do not disconnect" message, but it doesn't say exactly what it's transferring. After a little while, I get the notification that iTunes is crashing and the option to send an error report.
I updated iTunes to 6.0.3 earlier today, and updated my iPod to see if that would fix anything. When it didn't, I checked to see if there was something wrong with any of the videos. I tried deleting the videos, until iTunes crashed again. Whenever I try to delete, or play, or right-click this video, it crashes. I thought that maybe there was a problem with a video, so deleting it through Windows Explorer might have some effect, so I went to where it would be stored, and . . . it wasn't there.
I know that a file being listed in the library but not actually stored in Windows would normally just result in the exclamation-point-in-a-circle icon, but could this be what's causing iTunes to crash? Is there a way to delete something from the iTunes library without actually going through iTunes?

Okay, I managed to fix it after uninstalling iTunes and installing an old version . . . but of course, after I had everything up and working again, I ended up causing it to happen again. The upside of that is that I now know how it happened and an easier way to fix it.
The corruption of the file occured when trying to type in an artist on a file whose tag I had modified with iPod TVShow . . . it said "Editting tag", then crashed for the first time, and crashed again whenever I tried to edit that. Though, I found that that can be fixed just by deleting the movie file first through Windows Explorer, and then through iTunes (I didn't see it in Windows Explorer originally because I didn't realize that the re-labeling of the artist never went through, so I looked in the wrong folder, and I wasn't able to use Show Song File in order to see where it was, what with the constant crashing). Hopefully that'll help if anybody else ends up with the same problem.

I try to play a video through itunes but everytime it tries it causes the software to crash with windows 7.

Has anyone had this problem? I've tried to play a video through itunes but everytime it tries it causes the software to crash with windows 7. I have the newest updates.

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Videos cause iTunes to crash (Windows Vista)

Hi, I'm a new user here, although I've been using iTunes for a long time. Recently I decided to use the iTunes store to buy a video for the first time, only to find that, A.) every time I try to play the video, iTunes immediately crashes ("iTunes has stopped working",) and B.) I can't play it on any other media player other than iTunes or QuickTime, thanks to DRM, and both choke and die instead of playing the video. The video will work on my other computer with XP, (albeit choppily,) so I know there's nothing wrong with the video files.
I looked through FAQ's both on the Apple site and on Google, and followed the instructions presented, but nothing works other than reinstalling iTunes, (I tried downgrading to an earlier version, but it wouldn't let me open iTunes because it said that the library had been made for an updated version.) Reinstalling iTunes works until I restart my computer, at which point the same problem occurs again.
As per the instructions on the Apple site, I went into QuickTime in the control panel and set video to "Safe Mode (GDI Only)," but the problem persists. Disabling ReadyBoost didn't make a difference either, so I reenabled it.
I've read that storing the video files on a SATA drive can cause problems similar to this. What is a SATA drive, and is there a way for me to move it to a different drive?
Barring that, I'm afraid I'll have to find a different source for videos, one that will allow me to play them on more versatile and hardy media players.

Same problem here. Things were working fine until I upgraded to iTunes 8.1. Now, I am unable to play any .m4v video in iTunes or QT; however, I am able to play non-DRM .mp4 just fine. I believe that the issue must be codec related, but I have not identified the offender. Leave it to Apple to sell you a product that can only work on their system, but won't work on their system.
Anyone having information as to WHY I cannot play DRM that I PAID for in a program DESIGNED ONLY FOR THAT DRM, please let me know as it is appreciated.

Preview videos crashes itunes

Similar Messages

Maybe you are looking for